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7 Western Gateway Royal Victoria Dock, London E16 1AA England
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Traveler (933)
Room & Suite (460)
Dining (82)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel London Excel
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#277 of 1,198 hotels in London
Location
4.1
Cleanliness
4.4
Service
4.2
Value
4.0
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 meters from the ExCeL London & ICC (Exhibition Centre) and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping center, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Sofa
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Green
Languages Spoken
English, Russian, Spanish, Italian and 3 more
2962Reviews65Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
David van Driessche wrote a review Yesterday
Ghent, Belgium179 contributions96 helpful votes
It’s the second time I stay in this hotel, but the first time with family and with the intention to play tourist in London. While I liked the price during booking, I was a bit afraid it was going to be too far from central London to make things easy. But in reality, the distance is nice too. The hotel is easily reachable both using the DLR and the Elizabeth line and for most locations, this was a great start. When there were problems with some central tube lines, it was even an advantage as we would circumvent some of the trouble spots. And to be honest, after a day in London, it’s nice to end up at a place where you can walk outside along the water and have less noise to deal with. Be aware that it’s a BIG hotel, and that this can be visible at breakfast. Luckily they’re well organized to deal with it, and their staff is quite accommodating and friendly. The breakfast is a standard Novotel breakfast by the way - nice selection of warm and cold items and quite nice tasting. The rooms are nicely decorated and modern - as is all of this hotel. So if you’re OK taking the tube (and you almost have to in London), I thought this was a great hotel to explore London. So don’t be discouraged too much by the distance on the map.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Don’t drive in London :) Use the Tube (DLR or Elisabeth line). Be aware of the busy breakfast....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dennis wrote a review Yesterday
4 contributions
It was out first time at this hotel. Great location ear O2 and Elizabeth line. The hotel is excellent for this price. You definitely get more than you pay. We had breakfast and Dinner every day it was really great. The menu is clear and not that big but everybody will find enough. The rooms are modern and clean. A big thank you to all staff members, we got great and very friendly service from #Sara, #Saif and #Jake
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: great restaurant, the fish and chips are really good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bluemagic1959 wrote a review Aug 6
8 contributions3 helpful votes
Third time stayed at this Novotel - overall a good trip. Well positioned for excel / O2 etc and Elizabethan line into central London Hotel - generally good except for breakfast - which was as bad as I have ever had at a hotel. Absolutely terrible on first morning - restaurant completely overwhelmed with far too many people - items of food running out on the buffet - no eggs no pastries coffee machines out of milk and coffee. Loads of people milling around buffet hoping for replenishment Apparently the Ibis next door had a problem (dishwasher broken) so everyone was sent to Novotel for breakfast / so causing absolute overload in Novotel restaurant. Whilst I can sympathise with the people staying at the Ibis - this simply meant that those of us who had paid a little more to stay at the Novotel - got really poor service for breakfast that morning. Simply not good enough especially given cost of the breakfast. Complained on leaving - staff apologies but but doesn’t really make up for experience and no recompense offered. Hoping next time will be better or will try Crowne Plaza going forward
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Bar a little expensive but nice patio / outdoor area overlooking the dock - nice on a warm summer...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shea A wrote a review Aug 6
1 contribution
The staff at this hotel were very accommodating for after we were placed here after a breakdown. All the staff were always friendly and very helpful. The hotel itself is very nice in a lovely location right in the docks. Want to give an extra thank you to Audrie in the restaurant for always being welcoming and going out of her way to help us.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josie M wrote a review Jul 2022
1 contribution
Me and my mum stayed for four nights at Novotel London Excel and it was great. When we arrived, the room planned for us was not ready yet, so the reception specially rebooked the room so that we could get into the room right away. Everywhere was very clean and tidy. The staff was very kind. Espacially Audri was very helpful and friendly when it came to my glutenfree breakfast. She was always in a good mood and spread positive energy. All in all, I recommend a stay at the Novotel London Excel.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ebba wrote a review Jul 2022
Bjarred, Sweden2 contributions
It’s a very nice hotel in a new neighborhood of London. You can reach the center of London easily if you use the Elizabeth line. Nice, tidy and comfortable rooms and a good view from the upper deck. Breakfast buffet with all you can imagine. Thanks to Reza, Fellini and the rest of the staff for lovely stay. We will come back!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Use Elizabeth Line from Custom house.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hi Ebba M, What an amazing review! So glad you have enjoyed our location and got to use the new Elizabeth line. Ill be sure to pass all the praises to Reza and Philleen - they will be super excited to read this. We look forward to welcoming you again soon! Kind regards, Aurelija Revuckaite Guest Experience Manager
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Mimi wrote a review Jul 2022
Sligo, Ireland25 contributions2 helpful votes
I've stayed here a few times over the years and was a little disappointed this time. I would like to start by saying I will go back again as it was one dissapointing experience out of multiples but feel the need to be honest. I stayed here during the forty degree heat wave and the staff handled it very well. Aircon was constantly running and ice water was handed out freely without need for request. The cleanliness is where I had trouble. My room was not once vacuumed, supplies were not replaced such as milk for tea and lack of toilet paper. However the biggest issue was a clean towel which was left in the bathroom had broken glass in it. We did not break any glass so it came to us as a 'clean' towel. Unfortunately I found the broken glass by standing on it and cutting my foot. Upon return to a "clean" room that evening I then found small pieces of broken glass on the carpet. Housekeeping definitely needs to be stepped up or have a complete overhaul. I don't need my bed made everyday but I do expect a clean room and it seems the opposites were focused on. Back to a positive the staff were friendly and helpul. The deck was great to sit out on in the evening and the location is perfect.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hi Mimmiing, Thank you so much for your review and your loyalty. We are very saddened to read that your stay was not as pleasant as previously and wish to assure you that we take all feedback seriously - Ill be sure to follow up on the cleanliness and replenishment of the amenities with the responsible department in order to not miss out on this in the future. We hope you visit us back soon for more pleasant experiences! Kind regards, Aurelija Revuckaite Guest Experience Manager
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rebella sandberg wrote a review Jul 2022
1 contribution
The hotel was clean , comportable , Very Nice place and calm . Accesible for transportation and etc. And the buffé breakfast was Good and delicious and the straff are accomodating and friendly Specialy Asif & Audrie They give my nephew First Birthday cake!! Its was lovely What They have make it. And the cake was delicious !!😘 My nephew was Happy When he saw the Cakes 🍰 We are from Sweden 🇸🇪 We are looking forward to stay here again in the future!! I Can recomend 👍🏻👍🏻
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hey Rebelle2020, Cheers to your review! We are so happy we could make your stay even more special and were able to celebrate with your nephew. We cannot wait to see you back soon! Kind regards, Aurelija Revuckaite Guest Experience Manager
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Gavin Millar wrote a review Jul 2022
1 contribution
We had a great family holiday at the hotel recently. The staff were friendly and provided great service throughout. The rooms were comfortable and clean. The breakfast was good and the menu very tasty. There are lots of things to do around the hotel and lots of nice restaurants and good amenities in the area. Great location for commuting to London.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hi F2024MLgavinm, Thank you so much for sharing your feedback. We are so happy to read that you enjoyed your stay with us and found our Upper Deck Restaurant menu to be very tasty. Hope to welcome you back again soon! Kind regards, Aurelija Revuckaite Guest Experience Manager
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Veronica G wrote a review Jul 2022
1 contribution
We had a fantastic family holiday in Novotel London. The hotel was modern, clean and comfortable. The staff was fantastic, making us feel relaxed after our busy days in London. The location is great, quiet and easy to get to the city centre. There are lots of surprises around, like a little beach, water sports and really nice restaurants. Though staying to eat in the hotel restaurant was the way to go for us, superb food and service. Highly recommended.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Aurelija Revuckaite - GEM, Other at Novotel London Excel
Responded 2 weeks ago
Hi VeronicaGonzalezN, We are so chuffed to make your stay pleasant! Audrie and Asif are really a true asset to the team and I will be happy to share your praises with them. Hope to see you back soon! Kind regards, Aurelija Revuckaite Guest Experience Manager
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PRICE RANGE
$143 - $263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel london, accor london excel, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
257
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Frequently Asked Questions about Novotel London Excel
Which popular attractions are close to Novotel London Excel?
Nearby attractions include Locked In A Room (0.2 miles), Royal Victoria Dock and Bridge (0.1 miles), and The Dockers Sculpture (0.2 miles).
What are some of the property amenities at Novotel London Excel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel London Excel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are there opportunities to exercise at Novotel London Excel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Novotel London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Excel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Excel?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Polish, Romanian, and Lithuanian.
Are there any historical sites close to Novotel London Excel?
Many travelers enjoy visiting Tower of London (4.3 miles), Old Royal Naval College (2.1 miles), and HMS Belfast (4.5 miles).