Novotel London Excel
2,861 reviews
#289 of 1,187 Hotels in London
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7 Western Gateway, London E16 1AA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$121
Free cancellation until 12/08/21
$134
$108
Free cancellation until 12/06/21
Expedia.com$121
Novotel$133
travelup.com$134
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Full view
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Room & Suite (371)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel London Excel
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#290 of 1,187 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Business Center with Internet Access
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Sofa
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Green
Languages Spoken
English, Russian, Spanish, Italian and 3 more
Location
Full view
81Good for walkers
Grade: 81 out of 100
35Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
7 Western Gateway, London E16 1AA England
Getting there
Royal VictoriaDLR5 min
Pontoon DockDLR12 min
Rental CarsSee rental cars from $28/day
2861Reviews62Q+A100Room tips
Reviews
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Popular mentions
Novotel London Excel, Aureliya and the Team again provided a GREAT experience and stay. Clean room, good food, very helpful staff, very relaxing.Not a central location, BUT, easy to get to. EXCELLENT choice. Will have no hesitation booking again if the opportunity arises.
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Date of stay: October 2021
Location
Cleanliness
Service
Helpful
Response from Aurelija Revuckaite, Owner at Novotel London Excel
Responded 5 days ago
Hey alanlL8411AG, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you thank you! Aurelija Revuckaite Guest Experience Manager
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Used to be a good hotel which I used frequently. On this occasion a maid let themselves into my room at 5pm without knocking (why?) and breakfast was over 40 mins late starting. My bathroom also stank.
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Date of stay: October 2021Trip type: Traveled on business
Helpful
Response from Aurelija Revuckaite, Owner at Novotel London Excel
Responded 1 week ago
Dear glh2017, Thanks for your comments, sorry to read your stay was not as satisfactory as we would expect all our guests to have. I have investigated this matter and can assure you that we have now found out what these issues was caused by and will not allow this to re-occur in the future. I apologies for the discomfort caused. Regardlessly, we would love to see you around again in thee future, and please do not hesitate to contact me in advance on aurelija.revuckaite@accor.com and i will make sure to personally look after you in order to restore your confidence in Novotel London Excel Many thanks for your time. Warm Regards, Aurelija Revuckaite Guest Experience Manager
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+1
I have stayed at this hotel on various occasions for business and leisure. I had stayed a couple of weeks ago and provided some feedback to the management team. They had kindly offered me a complimentary stay which I had utilised this weekend. They had made my return visit feel very special and welcoming! I had stayed in the suite 348, very spacious, modern and clean! The only one thing I can suggest for improvement would be the quality of the towels. I would like to highlight how helpful and polite two members of the team are that would be Marcia on the front desk and Manager Aurelija Revuckaite. I will definitely be returning to this hotel when back in London!
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Date of stay: October 2021Trip type: Traveled solo
Helpful
Response from NovotelLondon Excel, Other at Novotel London Excel
Responded 1 week ago
Hi Relax68693105045, Thanks so much for writing! I am extremely excited you've enjoyed your visit and we were able to give you the experience that we strive to provide. Ill be sure to pass your praises onto Marcio. See you soon! Warm regards, Aurelija Revuckaite Guest Experience Manager
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I stayed one night as attending a trade show in the Excel. Very clean and well organised hotel. Check in was quick, rooms clean and temperature was just right. Breakfast very good, although cereal holders could have been more visible.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from NovotelLondon Excel, Other at Novotel London Excel
Responded 2 weeks ago
Hi wandadonnan, Cheers to your review! I am so excited to read you've enjoyed our location and were looked after by our amazing team. I will be sure to pass your praises onto other departments. We will look out for your next visit! Many thanks again, Warm regards, Aurelija Revuckaite Guest Experience Manager
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This hotel is pretty standard, nothing much more to say on this one. Near by to the excel is pretty much the best thing about it. The rooms are just standard. Food was pretty much standard and the air con didn’t work.
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Response from NovotelLondon Excel, Other at Novotel London Excel
Responded 3 weeks ago
Hi ClareBenz01, Thanks for your feedback. I am glad the location worked for you but very sorry that you were not impressed by our hotel and services. I would really appreciate if you would like to contact me on aurelija.revuckaite@accor.com if you may wish to share anything else. Warm regards, Aurelija Revuckaite Guest Experience Manager
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PRICE RANGE
$97 - $434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel london, accor london excel, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
257
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Claim Your Listing Frequently Asked Questions about Novotel London Excel
Which popular attractions are close to Novotel London Excel?
Nearby attractions include Locked In A Room (0.2 miles), Royal Victoria Dock and Bridge (0.1 miles), and The Dockers Sculpture (0.2 miles).
What are some of the property amenities at Novotel London Excel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel London Excel?
Yes, a parking garage is available to guests.
What are some restaurants close to Novotel London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are there opportunities to exercise at Novotel London Excel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Novotel London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Excel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Excel?
The staff speaks multiple languages, including English, Spanish, Italian, Russian, Polish, Romanian, and Lithuanian.
Are there any historical sites close to Novotel London Excel?
Many travelers enjoy visiting Tower of London (4.3 miles), Old Royal Naval College (2.1 miles), and HMS Belfast (4.5 miles).