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Novotel London Excel

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7 Western Gateway, London E16 1AA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (861)
Room & Suite (357)
Dining (65)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel London Excel
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#254 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Green
Languages Spoken
English
2,841Reviews62Q+A100Room tips
Traveler rating
  • 1,110
  • 1,210
  • 361
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  • 59
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Popular mentions
Tom T wrote a review Jun 2020
Newcastle upon Tyne, United Kingdom90 contributions49 helpful votes
I stoped at this hotel for just the night but I'm happy I picked this hotel, they where more then happy to receive a delivery for me on my check in date, I did take them awhile to located but I know the feeling from the hotel experience I've had, the staff where amazing I requested a room on the high floor with a view they did say the haven't got a room as of yet but after 5 minutes they where able to find one for me. The breakfast was nice too but the coffee was really bitter so I was disappointed in that but everything else was good. I will be back again in the near future.
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Date of stay: June 2020Trip type: Traveled solo
1 Helpful vote
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Az Z wrote a review Mar 2020
1 contribution1 helpful vote
friendly staff, good location, good clean rooms. My only problem was it was cold in the room and had to request an extra blanket. There was no way of adjusting the temperature. Minor problem for me so overall good stay
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Date of stay: February 2020
1 Helpful vote
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Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded Mar 16, 2020
Hi Az Z, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. I am glad you had a good time with us and i have taken note of the challenge you had with temperature in your room. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager
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JanBR143 wrote a review Mar 2020
Brisbane, Australia11 contributions16 helpful votes
The hotel is very well located, close to the tube and has a supermarket near by. The rooms are clean, breakfast is delicious. The view is also nice! We had a nice treat from them as we were travelling to celebrate our anniversary. Highly recommended place to stay.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded Mar 11, 2020
WOW thanks JanBR143, we really appreciate your kind review. Delighted to see that you had a great stay with us while celebrating your anniversary. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager
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Tour304289 wrote a review Mar 2020
Boston, United Kingdom2 contributions5 helpful votes
This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded Mar 11, 2020
WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager
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Shaun K wrote a review Mar 2020
Rossendale, United Kingdom166 contributions65 helpful votes
Lovely well maintained hotel, excellent staff. Good food and ample breakfast choices. Plenty of local shops close by. Train staion within walking distance with regular times to all of London and the underground.
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Date of stay: March 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded Mar 5, 2020
WOW thanks for the 5 star review 183shaunk, delighted to see you had a great time with us and we really look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager
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Previous
PRICE RANGE
$97 - $434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel london, accor london excel, london novotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
257
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Frequently Asked Questions about Novotel London Excel
Which popular attractions are close to Novotel London Excel?
Nearby attractions include Locked In A Room (0.2 miles), Royal Victoria Dock and Bridge (0.1 miles), and The Dockers Sculpture (0.2 miles).
What are some of the property amenities at Novotel London Excel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel London Excel?
Yes, a parking garage is available to guests.
What are some restaurants close to Novotel London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Heroica Lounge.
Are there opportunities to exercise at Novotel London Excel?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Novotel London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Excel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel London Excel?
Many travelers enjoy visiting Tower of London (4.3 miles), Old Royal Naval College (2.1 miles), and HMS Belfast (4.5 miles).
Does Novotel London Excel have any great views?
Yes, guests often enjoy the harbor view available here.