We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel London Excel

Traveler (803)
Room & Suite (295)
Dining (54)
Certificate of Excellence

About

#313 of 1,118 hotels in London
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available.
Read more
Property amenities
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Green
Hotel links
Visit hotel website
Hotel deals

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
30Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
2,704Reviews
52Q+A
100Room tips
Traveler rating
  • 1,023
  • 1,174
  • 350
  • 100
  • 57
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
+1
Great Place to stay ... the rooms are spacious and the interior are very modern.. the view feom the window is amazing and the hotel is pretty close to the Metro Station..the breakfast spread is very good giving you a wide range dishes to choose from..on can order for egg as they like to have.. there are 3 foot massage machine which is a blessing for everyone..the staff is helpful..there are a number of restaurants and grocery stores close to the hotel..the cable car ride is 5mins from the hotel.. *only problem was their Air Conditioning... it was not working when asked for help the said someone will be there but when someone did come after 30mins was a staff with table Fan🙄. they later offered us another room but there also the Air Conditioning was not working so they suggested we opened the room window and sleep🙄Seriously ... Please keep someone stand by to help for these issues
Read more
Stayed her the night for while at an exhibition at Excel. Perfectly placed fro Excel. bed was comfortable and the room showed a recent refurb. The shower was good but the controls fro overhead and handheld would benefit from being clearer. Breakfast had an excellent choice and the only gripe was that the hot food could have been hotter, the eggs were not so and therefore the meal lost its gloss, otherwise nothing bad to say. Would definitely look to stay again.
Read more
Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded 3 days ago
Hi chris_stevens491, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate your feedback and have taken note on your comments for improvement. We hope to welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager
Read more
By far the closest hotel to the excel is evidenced by the exhibitors being poured out of their cabs (and into the busy bar) as a first impression which is oddly, along with reception, on the first floor. Decent check in experience so thanks to the team and then off to the 8th floor to pass through more doors than you need to get into Narnia for what looks like a newly refurbished room with a couch but no nespresso machine. Ah the the trials and tribulations of the modern traveller. In the room the shower (and most of the loo) is doing that en vogue thing where it's a smoked glass cubicle onto the room. Thank god I'm on my own as there will be nothing exciting (if that's the vibe mentioned) of the delights that wait in the morning. Towels are more b&m than Egyptian cotton as are the pillows and bedding All in all decent place but just needs a few more touches to really finish it off.
Read more
Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded 3 days ago
Hi Nick C, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate your feedback and have taken note of your comments regarding the areas to improve. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager
Read more
I stayed here for 3 nights last week as I had business at the Excel. Just a couple of minutes walk from the Excel its probably the nearest hotel to the exhibition centre so ideal location. I was really impressed with this hotel, the rooms were really large for London standards, housekeeping were excellent and I loved the large bathroom and huge shower (pleased to see you could frost out the glass screen!). My room was very warm and I found the air con unit a little lack lustre, and you can't open the windows. I also found it a bit stingy that they charge for bottled water in the rooms. Breakfast was excellent, plentiful and lots of choice and food in the evening was great, although the restaurant was closed every night of my stay so you could only eat in the bar, which was fine. I would say the wines on the menu are overpriced. The staff were without exception friendly and well trained. It was a pleasure to come back to this hotel after a very long day.
Read more
Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded 1 week ago
Hi theweekendishere, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate all your kind comments, especially about our team. We look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager
Read more
Stayed at this hotel for two nights recently whilst attending a conference at the Excel centre, for which it is very convenient. It is also convenient for the 02 using the cable car (which is a pleasant experience). We were visiting the theatre in central London on one evening and it takes about 45 minutes to get there via the underground and DRL so is not so convenient for that. Also the day I left (a Saturday) the DLR was off and i had to get a replacement bus, so check if there is any work going on if you stay here. The room was a reasonable size and the lady asked me at check in if I would like a room with a bath - which I did. A few adverse criticisms about the room. The kettle is very high (above the fridge) which is quite awkward (and potentially dangerous) if you are a short person! There is a £2.50 charge for a bottle of water. On the second day my room wasn't serviced until very late. The breakfast, though, was lovely. Lots of choice, and a great view of the river from the dining room.
Read more
Response from NovotelLondonExCeL, Manager at Novotel London Excel
Responded 1 week ago
Hi Alison B, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We are delighted to read that you had a good time with us and have taken note of your feedback which i will share with our teams. I look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager
Read more
Previous
PRICE RANGE
$89 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london excel hotel londonaccor london excellondon novotel
LOCATION
United KingdomEnglandLondonEast End / East LondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
257
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing