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Novotel London ExCeL

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#300 of 1,087 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Novotel London ExCeL
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2,130 Reviews from our TripAdvisor Community

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Showing 1,693: English reviews
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Reviewed 2 days ago NEWvia mobile

Yet another great stay in the Novotel Excel, all the staff are great there and very professional, they all will go that extra mile to help in any way they can. As for the bar area, staff there like Istvan and Teodora make it feel like a second home and always feel comfortable when eating there, and I love the...

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Helpful?
Thank Steven S
Crawley
HOTEL’S FAVORITE REVIEW
Reviewed February 6, 2017

We were only staying for one night over the weekend of the 4th February and arrived in the (very secure) car park. Signage to the Reception area was nice and clear and we were greeted by very polite, smart and friendly staff. The hotel is very modern and extremely clean. Our room (307) was spacious, with a hairdryer, plug sockets,...

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1Thank CrawleyEagle
About Hotel's Favorite Review
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this nice review and great score. We are delighted that you enjoyed staying in our hotel but and really appreciate that you highlighted the friendliness of our staff. Our team is looking forward to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

Reviewed 4 days ago NEW

Best located hotel in Dockland area ..just walking distance to Exhibition , DLR & Emirates cable car for O2. Hotel itself is very good on the banks of river and great service from staff. only one thing missing in the hotel is Full service Restaurant but their New PIZZA station is great to compliment that.

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Thank Paras G
Brighton, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed at this great hotel for the C2C weekend. Great location and we all enjoyed "commuting" into the O2 by the Emirates Cable Car. Modern, clean and good sized rooms (bath and shower) and brilliant breakfast. Lovely friendly staff and especially Ilona (who looks after the dining area in the morning) she was lovely. One of those special people...

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Thank Caroline P
Reviewed 6 days ago NEWvia mobile

I recently stayed at the Novotel with my partner for our one year anniversary and I could not have asked for a better stay. The staff had constant communication with me and helped me plan a surprise for my partner. As I walked into my room I had seen the Novo team had already sprinkled pink petals on our bed...

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Thank Yasmin M
Reviewed 1 week ago NEWvia mobile

We booked this hotel in January as my daughter was dancing at move it at the excel. Needless to say the location was excellent after spending all day in our feet to walk a few hundred yards to the hotel. The rooms were of a reasonable size with very comfortable beds. We ate at the restaurant as there is very...

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Thank Paperba
London, United Kingdom
Reviewed 1 week ago

This review could have gone badly as when I arrived at the hotel, there were *a lot* of preteen girls who were performing at Excel squealing in the way that only girls can do. I can say I was worried! Fortunately I was given a room on the top floor (thank you again to the kind reception staff lady with...

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Thank LoveLondonLife
Scotland
Reviewed 1 week ago

Stayed here while we were visiting the 02 Arena for C2C. A friend had recommended it and we are so glad that we took up that recommendation. They are currently refurbishing rooms and we were lucky to get one of the newly refurbished rooms. The rooms are very clean, smart and well designed. There was a glass screen between the...

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Thank Last1Standing
Camborne
Reviewed 1 week ago

I had high hopes for my first experience of staying at a Novotel Hotel. The room was clean and the beds were very comfortable, however, I did not like the fact that the toilet was separate from the bathroom but had no washbasin, toilet brush or bin - things that I consider essential especially when staying somewhere frequented by many...

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Thank lesleystyles
colwyn bay
Reviewed 1 week ago via mobile

Was visiting the Bike show so the Novotel was the only choice as the breakfast are always great quality. The staff were particularly friendly . Out of choice i always search for Novotel now . I have tried them all over Europe. Stanards are high and they have iMac for your use inbthe lobby. Great

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Thank mistral4259
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks a lot for this great score and lovely review. Especially for highlighting the breakfast and friendly staff. I will make sure that your feedback is shared with the team as I am sure they will be delighted to hear your nice words. We look forward to welcoming you again in the near future. Kind regards, Noemi Szecsenyi

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: British, International, European, Contemporary
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $120 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Novotel London ExCeL England
Hotel Style:
#43 Green Hotel in London
#219 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Novotel London ExCeL staff and other travelers.
31 questions
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Questions? Get answers from Novotel London ExCeL staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check where the drilling is :-)”
 of 5 bubbles johnrr259, 2 weeks ago | Read review
“probably overlooking the water at the back would be quieter, I was woken up by dustbin's being emptied at the front of the hotel.”
 of 5 bubbles 831JohnS831, 2 weeks ago | Read review
“best views”
 of 5 bubbles Patrycjaa0, 4 weeks ago | Read review
“None, all the same unless you pay extra for a business type room”
 of 5 bubbles Y7239DWchrisc, Feb 13, 2017 | Read review
“Shower and air con set to be economical, still nice and warm tho.”
 of 5 bubbles Rupert19, Feb 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question