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The Bentley London

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#238 of 1,078 Hotels in London
Certificate of Excellence
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The Bentley London
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695 Reviews from our TripAdvisor Community

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Showing 652: English reviews
York, United Kingdom
Reviewed May 12, 2015

We stayed here for one night, the welcome and the staff were very charming. The decor is very genteel English but it has to be said a little tired. There is a strange mediterranean drain smell in the entrance hallway! The room was attractive although the cleanliness was a bit doubtful, with a large tea/coffee stain on the carpet. We...

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Helpful?
2Thank tracey s
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Tracey I am sorry to read that you felt disappointed during your stay here. Please be assured that this is not the level of service that we strive for our guests. We are truly committed to providing a warm and welcoming experience to all our guests and it seemed that this was not successfully delivered to you. We truly...

Reviewed May 11, 2015

Having stayed on previous occasions and been delighted we decided to celebrate a special birthday. Firstly only one bottle of water and glass in the room, though quickly remedied. Secondly the coffee table at which we sat to have drinks in the lounge was covered in crumbs, which was not cleaned despite 2 different members of staff attending the table...

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8Thank M G
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Guest, I am sorry to read that you felt disappointed during your stay here. Please be assured that this is not the level of service that we strive for our guests. We are truly committed to providing a warm and welcoming experience to all our guests and it seemed that this was not successfully delivered to you. We truly...

London, United Kingdom
Reviewed May 6, 2015

Me and my husband went for afternoon tea. The food was to a high standard and the service was good. It was empty- the restaurant -apart from another 2 bookings which came as we were leaving. The cost was a little expensive but it was good. i think if they had more bookings it would have felt more lively.

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Helpful?
1Thank FAJ2015
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear FAJ2015 Thank you very much for taking your valuable time to provide us with your feedback on TripAdvisor following your recent stay with us at The Bentley London, Please be reassured that we take all of our guest feedback very seriously and use all comments as a means to continuously improve our services. I was sorry to hear that...

Hook, United Kingdom
Reviewed May 1, 2015

We stayed as a family of four. Having two rooms. We did request adjoining when we booked. However, we were put on seperate floors an the rooms were of very different standards. The next day we were moved into adjoining rooms. Staff are friendly. The hamman and spa is wonderful. The hotel itself is plush and stylish. And the bar...

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Helpful?
1Thank steven m
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Mr Steven I am sorry to read that you felt disappointed during your stay here. Please be assured that this is not the level of service that we strive for our guests. We are truly committed to providing a warm and welcoming experience to all our guests and it seemed that this was not successfully delivered to you. We...

Reviewed April 28, 2015

I had been given a voucher from my former colleagues as a present. It included use of gym, sauna, Hamman and back massage. I agreed with the receptionist to arrive1.30 earlier than my Hamman booking. I have used the very small gym for one hour, then I had 30minutes of sauna. The girl then called me promptly when it was...

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Helpful?
Thank Francesca F
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Francesca Thank you for your review regarding your spa experience at the Le Kalon Spa. I am most happy to hear that you enjoyed your treatments and spa facilities. Melissa and charllotte both join me in thanking you for your kind words. We will be looking forward to welcoming you back. Kindest Regards Asif Musani

Newcastle upon Tyne, United Kingdom
Reviewed April 24, 2015

Really enjoyed my stay here this week as last minute on business. Great welcome by staff and very courteous. The beds are so lovely to sleep on and the comfort level in the rooms are lovely. My only negative is that they do instant coffee in the rooms which for the type of hotel is considerably disappointing. Its not a...

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Helpful?
Thank Thebarrs
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Thebarrs Thank you for your feedback regarding your recent stay at The Bentley. It is always a great pleasure to hear when we get such an inspiring feedback for our splendid product and service. I will certainly vouch for your comments about the hotels location, which is one of its distinctive features. May I also take the opportunity of...

London, United Kingdom
Reviewed April 21, 2015

A lot of afternoon teas in hotels can be a bit hit and miss. This was a hit. The decor is beautiful and the staff were very attentive and friendly. We were served quickly and offered refills (which not many places do). The place was also very clean.

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Helpful?
1Thank Kerry-Ann2012
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Kerry Ann Thank you for the wonderful review! I am so glad that we were able to provide such a memorable experience, and I do hope we have the opportunity to welcome you back in the near future. Your compliment for the team’s service is very encouraging and they are all honoured to be recognised in this manner, I...

Aberystwyth, United Kingdom
Reviewed April 20, 2015

What a lovely hidden gem, just off the main drag but convenient for everything. Won a treatment in Le Kalon Spa and it was wonderful - excellent therapists Charlotte and Melissa and felt great afterwards. Later a superb afternoon tea.

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Helpful?
1Thank Margaret S
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear Margaret Thank you for your review regarding your spa experience at the Le Kalon Spa. I am most happy to hear that you enjoyed your treatments and spa facilities. Charllotte and Melissa both join me in thanking you for your kind words. We will be looking forward to welcoming you back. Kindest Regards Asif Musani

British Columbia, Canada
Reviewed April 20, 2015

Even the taxi driver had to ask for the address again. This is a really wonderful find a block round from the Gloucester Road tube station. Walking distance to the parks, museums, and Royal Albert. Excellent shops and restaurants just round the corner. The hotel has been 'sumptuously' decorated.Lots of crystal chandeliers, marble and soft carpeting. The bedrooms have high...

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Helpful?
Thank palmpirate
The Bentley Lon... T, Front Office Manager at The Bentley London, responded to this review

Dear palmpirate Thank you for your review regarding your recent visit to The Bentley-" A hidden jewel ". May I firstly, thank you for giving us the opportunity to serve you at The Bentley. It is equally good to hear that you showed your trust in us against few of the other reviews. I am also glad to hear that...

London, United Kingdom
Reviewed April 19, 2015 via mobile

Took my other half for a 3 course meal with champagne and coffee it was a groupon deal and a great night out. Good deal too! Service impeccable Lovely background music. Lush setting Champagne on arrival Beautiful seating I think I was lucky to get the best sofa seat most private with largest table! Nice choice of starters and desserts....

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Thank gillie l
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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Peridot
Peridot
Cuisines: European, British
1880 at The Bentley Kempinski
1880 at The Bentley Kempinski
Cuisines: French, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Bentley London is located in Central London. Our combination of delightful Deluxe bedrooms & Suites provide guests with a luxurious choice for their residential requirements. ... more   less 

Additional Information about The Bentley London

Address: 27-33 Harrington Gardens, London SW7 4JX, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $220 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bentley London 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
The Bentley Hotel London
Hilton International London
The Bentley London England
Hotel Style:
#51 Spa Hotel in London
#89 Business Hotel in London
#176 Luxury Hotel in London
#182 Romantic Hotel in London
#368 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Bentley London staff and other travelers.
4 questions
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Questions? Get answers from The Bentley London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on last Saturday night on the 7th floor in room 712 it was so quite no street noise.”
 of 5 bubbles oldheadmichael, 1 week ago | Read review
“We had the cheapest double and it was still an awesome experience”
 of 5 bubbles joannew2014, 3 weeks ago | Read review
“Our room on the 3rd floor was a junior suite with 2 queen beds and was so spacious we were very comfortable during our week's stay.”
  • I loved having a sitting area for our morning tea.
  • Loved how spacious the room was!
 of 5 bubbles RandiEJ2016, 3 weeks ago | Read review
“Ask for an upgrade!!”
 of 5 bubbles tinat77322, Oct 29, 2016 | Read review
“Choose quieter floors and check for non smoking vs smoking”
 of 5 bubbles cherylkA4635DM, Oct 20, 2016 | Read review
5 of 5
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