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DoubleTree by Hilton Hotel London ExCel

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#267 of 1,088 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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715 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 653: English reviews
BRISTOL
Reviewed April 24, 2016

Wanted somewhere to stay that was close to the O2 arena and didn't cost an arm & a leg. Double Tree by Hilton London ExCel fitted the bill perfectly. Received a very warm welcome & chocolate cookies on arrival from the friendly guy on reception, in fact all the staff we encountered were friendly & polite. Our room was a...

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Helpful?
Thank MERLION04
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Merlion04, We are so pleased that you enjoyed your recent stay when visiting the O2, and especially pleased with your appreciative comments about our team. Thank you. I was also pleased to read how much you liked our warm chocolate chip cookies, they are our signature welcome and if my team was able to give you more cookies on...

New York City, New York
Reviewed April 24, 2016

We visited when the hotel was doing a general update on the decor but this didn't get in the way - it was a very comfortable stay and staff were very helpful. It was a convenient walk to ExCel. The restaurant was convenient with good options and staff went out of their way to cater towards my food cravings (eggs...

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Helpful?
Thank lcoton
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Icoton, Thanks for the feedback, it is always nice to hear from guests that stayed during our recent refurbishment, and it even nicer to note how much you enjoyed your visit. The little things are so important and I was so pleased to read that my team were able to serve you the meal you were craving - it...

London, United Kingdom
Reviewed April 24, 2016

This is a pretty typical Double Tree in an interesting location. It nestles between the Excel and London City Airport on the side of an old dock. I'm not sure why you'd stay here if you weren't going to either destination because the surrounding area is a huge concrete wasteland. We had an early morning flight out of City and...

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Helpful?
Thank Keefy52
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Keefy52 If we can be an oasis in the concrete of London, then we are doing our job perfectly. We thoroughly enjoyed reading your review and we were so pleased that you enjoyed your stay and recent dining experience with us. If you every fly from London City Airport again we hope we may have the pleasure to welcome...

Ipswich, United Kingdom
Reviewed April 22, 2016

Lovely comfortable beds, rooms great, airy and clean. Managed to get one if the free car parking spaces also. The breakfast was wonderful, even had smoothies on tap. The staff were all very friendly and went out of their way to be helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jo H
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jo H, Well what can we say, its great to know how much you appreciated our brand new breakfast offering, the team certainly have worked hard recently to make sure the breakfast offers the choice all our guests would appreciate. I was also so proud to read that my team went our of their way to make your stay...

Twickenham, United Kingdom
Reviewed April 21, 2016

This hotel is the perfect location for Excel and their comforts and detail make a hard working weekend much more pleasant. A hearty breakfast set up the day and the opportunity to soak in a big bath overlooking the Thames was lovely after a day on my feet.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Thomas M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Thomas M, Thank for the review, and we especially appreciate you taking your time our of your busy schedule to do so. It is always great to read how much our guests appreciate our hotel, and to be given a 5 Star review is so nice of you. We were glad you appreciated the views and the hearty breakfast...

Worcester, United Kingdom
Reviewed April 21, 2016

Since becoming a Double tree by Hillton, this hotel has become a place I enjoy staying at. The whole hotel has had a major refurbishment, all done to a great quality, almost. The rooms are tastily done, and feel more comfortable to be in. The bar although refurbished, is still pretty much the same. The restaurant has a more extensive...

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Helpful?
Thank Richard A
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Richard A We can not ask for more than a 5 Star review, especially from a guest that has stayed with us before our refurbishment, your feedback means so much to all the team, so thank you very much. We certainly appreciate your review, and look forward to welcoming you again very soon. Kindest Regards Mike Mason-Shaw General Manager

Cheshire
Reviewed April 20, 2016

A warm welcome, lovely room and great location. Soundproofed room, we weren't disturbed by aircraft despite being next to City Airport. We ate our evening meal at the Premier Inn, Thyme Restaurant next door! Hilton breakfast was presented beautifully, great choice, colourful and inviting. The staff truly deserve a special mention, without exception ALL offered a high standard of customer...

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Helpful?
Thank welltravelledfamily
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Welltravelledfamily Its great to know we have new fans in our hotel and team, thank you for your 5 Star review, and we are so very pleased you enjoyed your recent stay. Maybe next time try our restaurant, our menus change regularly and if you are Hilton Honors members you can receive discounts and points on all your meals...

Reviewed April 18, 2016

excellent stay with great room which had everything I wanted. I will use this hotel again with its great connection to the DLR which is a short walk away. Well done on a great makeover with the change from Ramada to Hilton.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank paulbY9608VO
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear paulbY9608VO Thank you for an amazing 5 star endorsement of our newly converted hotel. We are very proud of the transformation of the hotel and to be the closest DoubleTree by Hilton to the ExCel. We certainly hope we can welcome you back again in the near future. Kindest Regards Mike Mason-Shaw General Manager

Greater Manchester, United Kingdom
Reviewed April 17, 2016

hotel was very clean and modem I have stayed at the same hotel when it was the Rammada , and i can say after they refurbishment the hotel is much nicer and will stay there again when on business at the Excel. On not as a gay man when asking people there gender I thing you should make the opposition...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank N7433XGstuartc
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear N7433XGstuartc, Thank you for your review, we was very pleased to hear how much you enjoyed your recent stay with DoubleTree by Hilton London ExCel. And its nice to hear from a regular guest of the hotel before we branded. It is even nicer to hear how much you liked the new hotel and the large refurbishment we have...

London
Reviewed April 17, 2016

Extremely rude individual behind the reception staff. Asked for a taxi and was told "our customers usually rebook there own". Wife left at station over half an hour after a failed taxi booking because the night porter walked off and hadn't booked it. Very difficult to get to and from, would never stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank W4623QJrichardm
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear W4623QJrichardm, Thank you for your review, and especially for taking the time to correspond directly with myself following your recent stay. I was pleased that we can welcome you and your partner back very soon. And also thankful for your feedback, so that we can fully utilise this for all our guests staying in the near future. Please note...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $109 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
DoubleTree By Hilton Hotel London ExCel England
Hotel Style:
#199 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travelers.
44 questions
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warwickshire
over a year ago
berkshire
8 months ago
County Wexford, Ireland
10 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Opt for a river or city view room”
927DavidS, 5 days ago | Read review
“go for a suite on the river side”
dimu007, 5 days ago | Read review
“534 was a good sized suite with a view of the river”
  • Room layouts in other wing and 947 faces the back of the hotel
  • Layout of rooms on one wing where 534 faces the river
  • Layout of suite 534
AngusJ, 1 week ago | Read review
“Ask for one overlooking the River.”
WoodsySouthampton, 1 week ago | Read review
“Pay the extra for a water view, it's lovely.”
garygeorge3, Mar 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question