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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton London ExCeL
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#531 of 1,196 hotels in London
Location
4.2
Cleanliness
4.4
Service
4.2
Value
4.0
DoubleTree by Hilton London ExCeL, located on the banks of the historic Royal Docks, offers a warm welcome to the bustling East London Docklands. You’ll enjoy our proximity to London City Airport, the ExCeL and ICC London, and the O2. The hotel is located within minutes of Prince Regent Station on the DLR. Stratford, The City, London Bridge, Tower of London and Central London are all just 20-25 minutes away. Stroll along the dock and fly the Emirates Airline to ‘The O2’. Midweek, ride the hotel’s complimentary shuttle to and from Canary Wharf. Relax in a spacious guest room with modern décor, complimentary WiFi, TV and climate control. Upgrade to a deluxe room with floor-to-ceiling views, many with balconies and water views. Our suites on the highest floors offer uncompromised views of the Royal Docks, London City Airport and Canary Wharf, all with a separate lounge and walk-in rainfall showers. Connecting rooms are offered in some rooms, great for families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
River View
Languages Spoken
English
Location
Full view
62Somewhat walkable
Grade: 62 out of 100
52Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
ExCel, 2 Festoon Way, London E16 1RH England
Getting there
Royal AlbertDLR7 min
Pontoon DockDLR9 min
Rental CarsSee rental cars from $25/day
1515Reviews69Q+A100Room tips
Reviews
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phil_tunes wrote a review Aug 16
Quiet rooms, well located near DLR. Great location with walking path and nice views over water. Excellent breakfast. I had to change my pre-paid reservation and they were very accommodating and fair.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We stayed here a few years ago and were blown away by the hotel and it's wonderful staff. Ever since it's been super pricey so have found more affordable accommodation however this visit was extremely good value for money and we didn't hesitate in booking. The beds were exceptionally comfy and together with the air-conditioning and blackout curtains, we all slept very well. The breakfast was first class and the staff were all very attentive. The food in the bar was incredible too which we'd been a little unsure of due to reviews however it was far from "ding meal" standards. Everything was freshly cooked, beautifully presented and so reasonably priced. The atmosphere was very relaxed and the cleanliness was to a very high standard. We asked for an extra hour on top of our checkout time and this was given without a problem. The area itself is very quiet and for our aviation mad son, the occasional low flying aircraft was a dream. I should add that you don't hear any noise in the rooms. The airport is a very short walk away so this hotel, with its free parking, would be an ideal location for those using it. We'd like to send all the staff a very big thank for making our mini break so amazing!…
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here whilst the Formula E was racing nearby. Pleasant hotel, well run, clean with a nice bar and restaurant. Came by DLR train rather than drive and park, easier than I thought. Only issue was they gave me a disabled room without asking, which I didn't need or want.
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Date of stay: July 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: Make sure you don't have a disabled room, unless you need one...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 4 days ago
Dear PhotoGraeme, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share your feedback. It is nice to read you had a pleasant time with us and that hotel location, facilities and overall service was up to the expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. With regards, Alexa Pista - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
awkward to get to on foot get off dlr at royal quays ,5min walk ,hotel does not have windows that open ,its a airport hotel ,special thanks to joshua serving in the bar and at breakfast ,nothing to much trouble for this gentleman a credit to this hotel,hotel is modern and the prices are reasonable.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 6 days ago
Dear Joseph N, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share your experience. It is nice to read you had a lovely time with us and overall service have met your expectations. We appreciate your comments and this will be shared with the entire team, especially Joshua. I hope we will have another chance in having you back with us. Warm regards, Alexa Pista - Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1 night stay for the formula E - perfect location, 15 mins from bank on the DLR. rooms clean, big showers, comfy bed and nice and quite. A good nights sleep until the planes started at 6am - very close to the airport. Nice bar area, good food and drink Breakfast was really good considering it was a buffet, food was all hot and fresh. Really enjoyed it!
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 1 week ago
Dear rrfierce, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share your feedback. It is nice to read you had a great time with us and that room allocated, hotel's facilities and overall service have met your expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. With regards, Alexa Pista - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The views of this hotel really enticed me and so I decided to book it as a birthday get away. When I checked in the staff were welcoming and professional. I was a given a warm cookie on arrival which was an excellent touch. The hotel was clean and easy on the eye. I booked the Queen executive room with balcony and it was beautiful ! The view from the balcony was stunning only downfall was no balcony furniture but I read that in the reviews before my stay so expected it. The room was really spacious and clean. I ordered room service and the food was delicious and hot. I had an amazing time and would stay again. The pictures are views from the balcony at night/day warm cookie and meal from room service. Only negative was that I could not control the AC it kept going back to previous temperature every time I changed it…
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 1 week ago
Dear 212chantellek, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share your experience. It is nice to read you had a lovely time with us and that room allocated, hotel's facilities and overall service have met your expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. Warm regards, Alexa Pista - Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very conveniently situated. The facilities were fine . The restaurant was nice. The breakfast was excellent. The staff were friendly and helpful. It was a great stay. We’d stay there again . The only issue was the absence of a disabled access ramp at the main entrance ( probably due to some works ) . An electric vehicle charging point would be nice . The nearest was the Hampton across the road
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 1 week ago
Dear kenK5757UV, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share your feedback. It is nice to read you had a great time with us and that room allocated, hotel's facilities and overall service was up to the expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. With regards, Alexa Pista - Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not trust the hotel room map. It is incorrect. There is no bigger room, 442 749 747 are all small room. The floor map in app on phone gives wrong information. It is standard business hotel, don't expect too much.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 2 weeks ago
Dear Wesley C, Thank you for taking the time to share your comments and we appreciate your feedback. This will be shared and reviewed with the team. We hope to have back with us in the future. With regards, Alexa Pista - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for one night as we were visiting London to go to the theatre. Easy parking and a short walk to the DLR, which is very convenient. Check in was simple and we were given hot cookies - which is a lovely touch. The room was clean, comfy bed (with lovely pillows!) and had a great view out towards City airport. We had breakfast the next morning which had a nice amount of variety and was tasty. The service we received was great and the manager is a very nice man, who went above and beyond for us. We would happily stay here again and will be back soon, I am sure!
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 3 weeks ago
Dear GeorgiaSydeena, Thank you for recently staying with us at DoubleTree by Hilton London Excel and for taking the time to share this lovely feedback. It is nice to read you had a great time with us and that room allocated, hotel's facilities and overall service have met your expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. With regards, Alexa Pista - Hotel Guest Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one of many hotels around the Excel centre. It is around 7-10 minute walk to the Excel from the hotel, and the Prince Regent underground station is a couple of minutes further. The walk is in the open and there are stairs when you get to the Excel. The hotel was clean. This is not a top Hilton and in reality it could be anywhere. The major issue with this hotel is its location, in that there are no shops or restaurants in the area. If staying near the Excel is important you have additional options which are: a) The Aloft hotel is 10 metres from the Excel entrance b) The hotels at the other end of the Excel (West entrance) are located in a more attractive area with restaurants and shops, plus the majority are nearer to the Excel entrance.
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Date of stay: July 2022Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Richard Mackie, General Manager at DoubleTree by Hilton London ExCeL
Responded 2 weeks ago
Dear md1mm, Thank you for staying with us at DoubleTree by Hilton London Excel and for taking the time to share your feedback. It is nice to read you had a good time with us and that room allocated, hotel's facilities , location and overall service have met your expectations. We appreciate your comments and this will be shared with the entire team. I hope we will have another chance in having you back with us. With regards, Alexa Pista - Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$118 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada hotel london docklands, ramada london, london ramada
FORMERLY KNOWN AS
Ramada Hotel and Suites London Docklands
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
287
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton London ExCeL
Which popular attractions are close to DoubleTree by Hilton London ExCeL?
Nearby attractions include Brick Lane Music Hall (0.4 miles), Locked In A Room (0.5 miles), and Thames Barrier Park (0.5 miles).
What are some of the property amenities at DoubleTree by Hilton London ExCeL?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton London ExCeL?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton London ExCeL?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton London ExCeL?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton London ExCeL?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton London ExCeL?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton London ExCeL offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton London ExCeL?
Many travelers enjoy visiting Tower of London (4.9 miles), Old Royal Naval College (2.5 miles), and Cutty Sark (2.7 miles).
Does DoubleTree by Hilton London ExCeL have any great views?
Yes, guests often enjoy the harbor view available here.
Is DoubleTree by Hilton London ExCeL accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.