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All reviews city airport prince regent double tree warm cookies dlr station the emirates cable car on arrival an early flight canning town docklands light railway upgraded to a suite canary wharf river view minute walk lovely hotel room was spacious transport links
Incredibly impressed with how helpful and operative this hotels staff is - Front desk Venessa greets customers with a marvelous smile and is very operative in getting things done and sort out any issues with the room. Dariusz front the Services team exceptionally helpful and...More
We just want to applaud this hotel and all the staff. Special thanks to Georgina the receptionist who was very pleasant and welcoming immediately upon our arrival we felt she went above and beyond to ensure our break to celebrate a birthday was a memorable...More
1 Thank Addictedtoindia
Response from Ashley C, General Manager at DoubleTree by Hilton Hotel London ExCelResponded June 19, 2018
We were so excited to read your very kind review of our hotel. Indeed, Georgina was over the moon and joins me in thanking you for the mentioning her specifically - you make us blush!
We hope to see you again soon.
Ate here in preference to my own hotel - wish I'd not bothered - short staffed so service falling short. The menu looked interesting but the salt beef was just plain weird... should have been slow cooked and tender but was fatty and tough ...mustard...More
Thank James M
Response from AlexJ3861, on behalf of the staff at DoubleTree by Hilton Hotel London ExCelResponded today
Thank you for providing insight on your recent experience at our hotel. I sincerely apologize that the food was not the quality expected and we are taking your recommendation to improve our offerings. We look for reviews to provide insight, so I certainly...More
Exceptional customer service, brilliant communication skills and very warm welcome to the guests. Should be recognised and rewarded not just because id doing a sterling work but because she loves her role and enjoys working with people. Very people oriented and knows how to build...More
Stayed here for my birthday trip, it was amazing!! Birthday cake, card and balloons from the hotel was a lovely touch. Perfect base to stay when exploring the city, close enough to the O2, cable cars, etc. Breakfast and dinner at the hotel were great,...More
DoubleTree by Hilton London ExCel, located on the banks of the historic Royal Docks, offers a warm welcome to the bustling East London Docklands. You’ll enjoy our proximity to London City Airport, the ExCel …Moreand ICC London, and the O2. The hotel is located within minutes of Prince Regent Station on the DLR. Stratford, The City, London Bridge, Tower of London and Central London are all just 20-25 minutes away. Stroll along the dock and fly the Emirates Airline to ‘The O2’. Midweek, ride the hotel’s complimentary shuttle to and from Canary Wharf. Relax in a spacious guest room with modern décor, complimentary WiFi, HDTV and climate control. Upgrade to a deluxe room with floor-to-ceiling views, many with balconies and water views. Our suites on the highest floors offer uncompromised views of the Royal Docks, London City Airport and Canary Wharf, all with a separate lounge and walk-in rainfall showers. Connecting rooms are offered in some rooms, great for families. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from richardcjarman | Reviewed this property |
The Excel Centre is in London Docklands which is to the east of the City whilst Heathrow is to the west so the journey is long but actually easy. The most economical was would be by the Piccadilly l line underground service... More
The Excel Centre is in London Docklands which is to the east of the City whilst Heathrow is to the west so the journey is long but actually easy. The most economical was would be by the Piccadilly l line underground service changing at Hammersmith on to the District Line to Tower Hill. A short walk will take you to the Docklands Light Railway (DLR) which will then take you to a station very close to the hotel.
Alternatively you could take the Heathrow Express to Paddington and then the District or Circle line underground to Tower Hill. You could change at Liverpool |Street on to the Central line to Stratford which is the beginning of one branch of the DLR which will take you to Docklands.
Enjoy and remember never be afraid to ask as we "locals" are friendly!