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DoubleTree by Hilton Hotel London ExCeL

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2 Festoon Way Royal Victoria Dock, ExCeL, Newham, London E16 1RH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel London ExCeL
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#525 of 1,170 hotels in London
Location
Cleanliness
Service
Value
DoubleTree by Hilton London ExCeL, located on the banks of the historic Royal Docks, offers a warm welcome to the bustling East London Docklands. You’ll enjoy our proximity to London City Airport, the ExCeL and ICC London, and the O2. The hotel is located within minutes of Prince Regent Station on the DLR. Stratford, The City, London Bridge, Tower of London and Central London are all just 20-25 minutes away. Stroll along the dock and fly the Emirates Airline to ‘The O2’. Midweek, ride the hotel’s complimentary shuttle to and from Canary Wharf. Relax in a spacious guest room with modern décor, complimentary WiFi, TV and climate control. Upgrade to a deluxe room with floor-to-ceiling views, many with balconies and water views. Our suites on the highest floors offer uncompromised views of the Royal Docks, London City Airport and Canary Wharf, all with a separate lounge and walk-in rainfall showers. Connecting rooms are offered in some rooms, great for families.
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Room & Suite (341)341
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Concierge
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
River View
Hotel links
Special Offer:Hilton Honors Discount
1419Reviews64Q+A100Room tips
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Popular mentions
Razzle786 wrote a review Jun 7
1 contribution
This was my 7 year anniversary with being married, we never get time to our self having kids so this was the first night after 6 years of just me and my wife. The bed is the key of a hotel, when booking it stated a larger double bed on arrival we got a normal double bed and was so uncomfortable. Not happy!!!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2021
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L D wrote a review Apr 2021
Scotland, United Kingdom14 contributions8 helpful votes
I have booked the hotel a week in advance and after the travel restrictions were removed between Scotland and England. We were travelling for property viewings which per government guidance was a reasonable excuse to travel even before the lifted restrictions. On the day we were arriving (after 11am) I had a call from the hotel to ask me for the reason of our trip. I’ve explained and was told that this is ok . Half an hour later they called again to explain that the “general manager” doesn’t think that this is essential travel ... they’ve cancelled our stay with no notice , 2 hours before our arrival. They had 1 full week to check why we are travelling and during this time sent me numerous emails to offer room upgrades but only managed to call me on the day ... absolutely awful experience and unnecessary stress for me and my family. I have managed to book another hotel but obviously had to pay extra for the last minute booking .
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Date of stay: April 2021Trip type: Traveled with family
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Nemz90 wrote a review Jun 2020
Bristol, United Kingdom3 contributions1 helpful vote
I had booked and paid for a stay here on the weekend of March 20th. My best friend and I were staying here in order to be fitted for my wedding dress. Given that government advice was not to travel, given the rapidly increasing and high rates of infection in London, the impending lockdown (which came the day after) and the fact that BOTH myself and my best friend are frontline NHS workers (nurse and therapist on frontline wards), we decided that we did could not go against advice potentially increase the risk to either ourselves or those we work with. I contacted the hotel to ask if anything could be done, any alternative at all. They refused. I tried again after lockdown. They refused. Secret escapes have subsequently contacted them. They refused. One semi silver lining is that my wedding is having to be postponed anyway, so I can rearrange to have my dress fitting whilst staying at another hotel. Whilst so many other businesses I have been in contact with, and am aware of, have been kind and flexible where they can, it demonstrates the true moral compass of this company, that they will not even enter into discussion about it. I would recommend, particularly in these uncertain times, DO NOT use this hotel. Find a hotel that values the customer, because if we lock down again, or you need any flexibility, they refuse to even discuss it.
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Date of stay: March 2020
Service
2 Helpful votes
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Avid Traveller Dawn wrote a review Mar 2020
United Kingdom134 contributions128 helpful votes
Stayed here for partners birthday. Have stayed before so telephoned reservations to request nice room if possible, all accepted. On arrival was met by Sara a very aggressive rude receptionist looking who argued with me for 15 minutes about the fact that they hadn’t got my request! Telling me I hadn’t rang them directly !!! What was laughable was that the hotel was almost empty! At the end of her outburst she said on this occasion she would grant my request!!!! Please, I don’t think I have ever been treated so badly as a customer in a hotel. Later that evening I informed Giuseppe customer services manager of my experience. He was very nice and apologetic, however my partners birthday was not as I had planned due to this nasty start and an apology at this stage seemed futile. To add insult to injury...... We were staying on a groupon deal and the menu in the food hall was limited to three options! There was no mention of this from groupon when booked. I feel we were Mis sold our stay and in addition had Sara to deal with.People we’re looking at the three items of choice and walking out. If we weren’t so tired from a long day we would have done the same. On the positive side the bed was comfortable and we slept well. Dawn
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Date of stay: March 2020Trip type: Traveled as a couple
5 Helpful votes
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jeffOnTheRoad2010 wrote a review Mar 2020
Phoenix, Arizona146 contributions78 helpful votes
The room was basic but fine for a business trip, and the location was excellent for the Excel centre - a short walk. The best part was that the bar area had a good food and drink selection, and had a pleasant sitting area, almost like a livingroom. Wifi and front desk service were both good. Not a luxury stay, but reasonably priced, clean and gets the job done.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Traveled on business
2 Helpful votes
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PRICE RANGE
$98 - $373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada hotel london docklands, ramada london, london ramada
FORMERLY KNOWN AS
Ramada Hotel and Suites London Docklands
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
287
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Frequently Asked Questions about DoubleTree by Hilton Hotel London ExCeL
Which popular attractions are close to DoubleTree by Hilton Hotel London ExCeL?
Nearby attractions include Brick Lane Music Hall (0.4 miles), Locked In A Room (0.5 miles), and Thames Barrier Park (0.5 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel London ExCeL?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel London ExCeL?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel London ExCeL?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London ExCeL?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Custom House Pub.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London ExCeL?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel London ExCeL?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel London ExCeL offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel London ExCeL?
Many travelers enjoy visiting Tower of London (4.9 miles), Old Royal Naval College (2.5 miles), and Cutty Sark (2.7 miles).
Does DoubleTree by Hilton Hotel London ExCeL have any great views?
Yes, guests often enjoy the harbor view available here.
Is DoubleTree by Hilton Hotel London ExCeL accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.