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DoubleTree by Hilton Hotel London ExCeL

2 Festoon Way Royal Victoria Dock, ExCeL, Newham, London E16 1RH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 02/09/21
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Free cancellation until 02/10/21
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Traveler (498)
Panoramas (10)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel London ExCeL
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#525 of 1,157 hotels in London
DoubleTree by Hilton London ExCeL, located on the banks of the historic Royal Docks, offers a warm welcome to the bustling East London Docklands. You’ll enjoy our proximity to London City Airport, the ExCeL and ICC London, and the O2. The hotel is located within minutes of Prince Regent Station on the DLR. Stratford, The City, London Bridge, Tower of London and Central London are all just 20-25 minutes away. Stroll along the dock and fly the Emirates Airline to ‘The O2’. Midweek, ride the hotel’s complimentary shuttle to and from Canary Wharf. Relax in a spacious guest room with modern décor, complimentary WiFi, TV and climate control. Upgrade to a deluxe room with floor-to-ceiling views, many with balconies and water views. Our suites on the highest floors offer uncompromised views of the Royal Docks, London City Airport and Canary Wharf, all with a separate lounge and walk-in rainfall showers. Connecting rooms are offered in some rooms, great for families.
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Room & Suite (331)331
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Breakfast available
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Harbor View
River View
Hotel links
Special Offer:Book Now and save 25% off
1,417Reviews62Q+A100Room tips
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Popular mentions
Nemz90 wrote a review Jun 2020
Bristol, United Kingdom3 contributions1 helpful vote
I had booked and paid for a stay here on the weekend of March 20th. My best friend and I were staying here in order to be fitted for my wedding dress. Given that government advice was not to travel, given the rapidly increasing and high rates of infection in London, the impending lockdown (which came the day after) and the fact that BOTH myself and my best friend are frontline NHS workers (nurse and therapist on frontline wards), we decided that we did could not go against advice potentially increase the risk to either ourselves or those we work with. I contacted the hotel to ask if anything could be done, any alternative at all. They refused. I tried again after lockdown. They refused. Secret escapes have subsequently contacted them. They refused. One semi silver lining is that my wedding is having to be postponed anyway, so I can rearrange to have my dress fitting whilst staying at another hotel. Whilst so many other businesses I have been in contact with, and am aware of, have been kind and flexible where they can, it demonstrates the true moral compass of this company, that they will not even enter into discussion about it. I would recommend, particularly in these uncertain times, DO NOT use this hotel. Find a hotel that values the customer, because if we lock down again, or you need any flexibility, they refuse to even discuss it.
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Date of stay: March 2020
2 Helpful votes
elaine c wrote a review Feb 2020
Burntisland, United Kingdom59 contributions30 helpful votes
Hotel's Favorite
Stayed with my daughter as we were going to the 02. Would recommend and go back. Nice views from the room and. Viewing deck. Service was good no complaints at all. Good location not far from the 02 arena.
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Date of stay: September 2019Trip type: Traveled with family
1 Helpful vote
Response from rmack71, General Manager at DoubleTree by Hilton Hotel London ExCeL
Responded Feb 17, 2020
Dear elainec, Thank you very much for your positive review of the hotel - we are so pleased you would return to us again and hope to welcome you back soon. Kind regards Richard Mackie General Manager
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Avid Traveller Dawn wrote a review Mar 2020
United Kingdom131 contributions84 helpful votes
Stayed here for partners birthday. Have stayed before so telephoned reservations to request nice room if possible, all accepted. On arrival was met by Sara a very aggressive rude receptionist looking who argued with me for 15 minutes about the fact that they hadn’t got my request! Telling me I hadn’t rang them directly !!! What was laughable was that the hotel was almost empty! At the end of her outburst she said on this occasion she would grant my request!!!! Please, I don’t think I have ever been treated so badly as a customer in a hotel. Later that evening I informed Giuseppe customer services manager of my experience. He was very nice and apologetic, however my partners birthday was not as I had planned due to this nasty start and an apology at this stage seemed futile. To add insult to injury...... We were staying on a groupon deal and the menu in the food hall was limited to three options! There was no mention of this from groupon when booked. I feel we were Mis sold our stay and in addition had Sara to deal with.People we’re looking at the three items of choice and walking out. If we weren’t so tired from a long day we would have done the same. On the positive side the bed was comfortable and we slept well. Dawn
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
jeffOnTheRoad2010 wrote a review Mar 2020
Phoenix, Arizona146 contributions58 helpful votes
The room was basic but fine for a business trip, and the location was excellent for the Excel centre - a short walk. The best part was that the bar area had a good food and drink selection, and had a pleasant sitting area, almost like a livingroom. Wifi and front desk service were both good. Not a luxury stay, but reasonably priced, clean and gets the job done.
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Date of stay: February 2020
Trip type: Traveled on business
1 Helpful vote
chriscourtney60 wrote a review Mar 2020
Aylesford, United Kingdom290 contributions18 helpful votes
After staying here for 1 night with my wife I was disappointed. Checkin service was not good or i expected - had requested an upgrade if possible when booking but this was not offered or mentioned when i tried to check in. The room was tired. We ordered room service only to find that the one if the sauces in the pots they provided had been opened and half used. Poor considering the health situation at the minute. In future would not stay here but look at the other hotels in the area. I have been booking Hiltons for the past few years in order to build up points but this was very disappointing.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
$98 - $373 (Based on Average Rates for a Standard Room)
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United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
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Frequently Asked Questions about DoubleTree by Hilton Hotel London ExCeL
Which popular attractions are close to DoubleTree by Hilton Hotel London ExCeL?
Nearby attractions include Brick Lane Music Hall (0.4 miles), Locked In A Room (0.5 miles), and Thames Barrier Park (0.5 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel London ExCeL?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel London ExCeL?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel London ExCeL?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel London ExCeL?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Custom House Pub.
Are there opportunities to exercise at DoubleTree by Hilton Hotel London ExCeL?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel London ExCeL?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel London ExCeL offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel London ExCeL?
Many travelers enjoy visiting Tower of London (4.9 miles), Old Royal Naval College (2.5 miles), and Cutty Sark (2.7 miles).
Does DoubleTree by Hilton Hotel London ExCeL have any great views?
Yes, guests often enjoy the harbor view available here.
Is DoubleTree by Hilton Hotel London ExCeL accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.