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18-21 Charterhouse Square, London EC1M 6AH England
5 people are viewing this hotel
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Traveler (727)
Room & Suite (255)
Dining (140)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Malmaison London
Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#271 of 1,203 in London
Location
4.3
Cleanliness
4.5
Service
4.2
Value
3.9
Travelers' Choice
Everyone needs a place to lay their weary head. For travellers visiting London, Malmaison London is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Malmaison London makes it easy to enjoy the best of London. Malmaison London offers guests an array of room amenities including a flat screen TV, a minibar, air conditioning, and free wifi. The hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. Guests arriving by vehicle have access to paid public parking available nearby. Close to some of London's most popular landmarks, such as The View from The Shard (1.3 mi) and Tower of London (1.4 mi), Malmaison London is a great destination for tourists. KIDS EAT FOR FREE! At Chez Mal London, children under the age of 11 can enjoy Lunch or Dinner from the kids menu if dining with an adult . Please speak to our team for more information.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Car hire
Conference facilities
Banquet room
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Taxi service
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, French, Spanish, Dutch and 6 more
2097Reviews28Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
James D wrote a review Jun 9
Oxford, United Kingdom6 contributions2 helpful votes
I booked this hotel in 2020 to attend the theatre, booked via Expedia. For obvious reasons had to reschedule to 2021 and then again to 2022. Could not get through to the hotel and nor could Expedia, did not reply to emails and eventually the 2021 date passed and could not get a date change or refund. Very poor customer experience, CX needs to include answering the phone or emails! On the plus side Expedia were very good.
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Date of stay: June 2022
Location
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Ian G wrote a review Jun 7
Milnthorpe, United Kingdom60 contributions11 helpful votes
Nice hotel in a comparatively quiet part of town. Well positioned, just ten minutes walk from Farringdon stations which provided great access to the city. The room was very comfortable and well appointed. I reported a couple of minor issues on departure which the receptionist said would be looked at. (They didn't spoil our stay.) The Maitre D "V" at breakfast was "V" and she was exceptional. Polite, efficient, friendly, observant and attentive without being over bearing. She had a great eye for details. Well done "V", thanks for your service.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Good street parking outside
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Jena Ally wrote a review Jun 2
3 contributions1 helpful vote
I would give this 10 stars if I could not only for the lovely room but the two bartenders Chris and Jason really made my experience amazing they were so lovely and attentive and the drinks they made were 10/10 will definitely be returning! A real credit to the team!
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Date of stay: June 2022Trip type: Traveled
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beja wrote a review May 2022
5 contributions
Reception staff were very friendly and welcoming, unfortunately i didn't get the name of the gentleman who checked me in but i did get the name of the breakfast staff - Jason. Jason was very friendly and even remembered guests names and greeted them each morning. Excellent service! Air conditioning in the room was also very appreciated. Overall a pleasant business stay
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Date of stay: May 2022Trip type: Traveled
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Rickhere wrote a review May 2022
Dorking, United Kingdom10 contributions4 helpful votes
OMG …. Must have one of Abasse’s cocktails . Really chilled out evening . Thank you . We stayed at Malmaison which is a lovely hotel , especially for a romantic night , and to finish the evening in the bar made the evening .
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Date of stay: May 2022
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Suzy P wrote a review May 2022
2 contributions2 helpful votes
We went for a few drinks at the bar and Abasse was incredible. Made us the most amazing espresso martini’s and was polite, funny and extremely friendly - it was the highlight of my birthday. We will definitely be coming back.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Lucy W wrote a review May 2022
1 contribution
Another outstanding stay with a large group of family and friends for my husbands 50th birthday; fantastic communication and flexibility by Marie in the run up to the stay and nothing was too much trouble while we were there. Outstanding service by Marie and her team. Highly recommend. It’s our go to hotel in London. Thanks for everything, it was amazing, as always.
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Date of stay: May 2022Trip type: Traveled
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Clare wrote a review May 2022
5 contributions
+1
What a lovely stay we had here. Greeted by the wonderful Mario who was so friendly and helpful. Clean and beautiful hotel in a great location for our trip. Staff were so friendly. Breakfast was delicious and plentiful. Breakfast served by lovely Violetta. So polite and friendly. I will definitely be staying here next time I visit London Thankyou 🥰
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Date of stay: May 2022Trip type: Traveled
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Response from Marie Warabida, General Manager at Malmaison London
Responded May 9, 2022
Dear Clare B, Thank you very much for taking the time to share your review following on from your stay with us, I am pleased to read that you enjoyed your experience with us and planning on staying with us again when next in London ...... The team, Mario, Violeta and I look forward to seeing you again in the near future. Kind regards, Marie
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amandastevenson01 wrote a review May 2022
Paul, United Kingdom2 contributions1 helpful vote
+1
Just stayed at Malmaison in London for 1 night with my sisters. A fantastic, clean and classy hotel, greeted by Mario at reception. We couldn’t ask for more friendly, accommodating staff. The location is spot on near some wonderful pubs, in a very pretty and quiet square with a 15 mins walk to the buzzing vibrant Covent Garden! Parking at the front was very accessible and easy. Breakfast was served by Violetta, not sure if I spelt it right! Very lovely , well mannered and attentive. Eggs Benedict out of this world! Will definitely be staying here again when I’m in London and won’t bother searching endlessly for other hotels choices . Malmaison is now top of my list! But will be staying in a suite on floor five like my sister next time!! Haha…. Thank you Malmaison 😍
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Date of stay: May 2022Trip type: Traveled
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Response from Marie Warabida, General Manager at Malmaison London
Responded May 9, 2022
Dear amandastevenson01, Thank you very much for taking the time to share your review regarding your recent stay with us, these are important to us. I am delighted to read that you have enjoyed your stay with us as well as appreciated the service provided especially from Mario & Wioleta who like myself will be very happy .... Thank you also for the recommendation, we all look forward to seeing you again and in one of our Suite this time :-) . Kind regards, Marie
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clarkejo wrote a review Apr 2022
Liverpool, United Kingdom33 contributions52 helpful votes
I stayed here for 1 night on business and it was all I expected from the Mal, knowing the reputation from the Liverpool hotel where i live. Gorgeous room, really quiet, clean and very classy all round. The front of the building and then into the reception is exactly what you get in the rooms, nothing hidden (some hotels look lovely but the rooms let them down), this is stylish and elegant all the way through, great staff too. See you in the summer!
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Date of stay: April 2022Trip type: Traveled
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Response from Marie Warabida, General Manager at Malmaison London
Responded Apr 24, 2022
Dear clarkejo, Thank you very much for taking the time to share your feedbacks, these are important to the team and I. I am delighted to read that you have enjoyed your stay and that this one lived up to your expectations. The team and I are looking forward to seeing you again in the Summer. Kind regards, Marie
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PRICE RANGE
$181 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison london hotel london, malmaison hotel london, london malmaison hotel
LOCATION
United KingdomEnglandLondonClerkenwell / Islington
NUMBER OF ROOMS
97
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Frequently Asked Questions about Malmaison London
Which popular attractions are close to Malmaison London?
Nearby attractions include Hearts of London (0.3 miles), Be At One Farringdon (0.03 miles), and The Charterhouse (0.04 miles).
What are some of the property amenities at Malmaison London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Malmaison London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Malmaison London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Malmaison London?
Conveniently located restaurants include Sushi Tetsu, Aprés Food Co., and German Doner Kebab - London - Holloway Road.
Is Malmaison London located near the city center?
Yes, it is 0.2 miles away from the center of London.
Are any cleaning services offered at Malmaison London?
Yes, dry cleaning and laundry service are offered to guests.
Does Malmaison London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Malmaison London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Japanese.
Are there any historical sites close to Malmaison London?
Many travelers enjoy visiting Churchill War Rooms (1.8 miles), Tower of London (1.4 miles), and Houses of Parliament (1.8 miles).