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The Crown London Hotel

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Traveler (768)
Room & Suite (223)
Dining (25)

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About

#581 of 1,131 hotels in London
Location
3.6
Cleanliness
4.4
Service
4.0
Value
4.1
This modern hotel in Cricklewood, Northwest London is an ideal base for touring some of London’s well-known attractions. The hotel is strategically located for speedy access to Marble Arch, Wembley Stadium and Arena, Brent Cross, and M1. The hotel features spacious guestrooms and suites, conference, and leisure facilities. The Crown London Hotel offers a wealth of dining options, and the stylish Grill Restaurant offers a modern-day British classic dish with a strong focus on grilled meats and fresh fish options cooked to perfection. Our historic The Crown Pub was cited by The Dubliners in their song McAlpine’s Fusiliers – “The ‘craic’ was good in Cricklewood, and they wouldn’t leave the Crown.” Whether your tipple is a pint of the black stuff or a café au lait – you will feel extremely comfortable in The Crown Pub, Cricklewood. In addition to the extensive wine and drinks list, you can enjoy some of the tastiest bar food in the bar.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Electric kettle
Flatscreen TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish, German and 5 more
Hotel links
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Location

142/152 Cricklewood Broadway, London NW2 3ED England
The Crown London Hotel
4.0
4.0 of 5 bubbles1,923 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Crown London Hotel offers guests spacious and clean rooms, often praised for their comfort, situated in a location convenient for public transport and exploring central London. However, guests have called out issues such as maintenance problems and outdated decor, alongside a need for refurbishment. While the hotel's atmosphere strikes a pleasant balance between traditional and modern, the service has been criticized for its inconsistency, and travelers have expressed concerns over the value, citing overpriced rooms and additional costs like expensive parking fees.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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Eilish J wrote a review Apr 11
Enfield, Ireland18 contributions9 helpful votes
Shame to see the obvious lack of investment and interest in this historic place. Staff seemed to be expected to manage the bar, restaurant at the same time. No one seemed to know what they were doing including the manager. Food was delicious when it did eventually come but service was awful. Overcharged for incorrect wine and when pointed out to bar staff/ waitress she seemed totally unfamiliar with all types of wine. Went to the bar asked for a glass of pinot grigio...had none so asked for sauvignon blanc....had none. Another guest beside me asked for brandy and ginger ale...had no ginger ale. Bar seemed very sparsely stocked. Would give the impression of a hotel amid taker over . Asked by bar staff to take drinks from bar to lobby as bar closing at 10.30 must be a record for a hotel!! All in all a very disappointing experience. Only thing going for it is the location as it is walking distance to train station. Rang down to reception on first night to see if we could have an extra pillow...no reply. My daughter walked down and asked and was told it would be brought to our room in about 15 minutes. Pillow never came. No hairdryer in the room. Only plus was comfy bed and quiet room. Would have raised complaints on checkout but no staff to be found so left the key in self checkout and left feeling very surprised that the owners are clearly not invested in the successful running of what could be a great hotel. Has everything except direction and good management from what I experienced.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Pool nothing to do with the hotel all you can do is look at it. It is ran by a separate company
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Laura W wrote a review Jan 2024
2 contributions1 helpful vote
Hotel's Favorite
We had a 2 night stay with 2 course meal and bed and breakfast both days. The food was lovely the hotel room was nice and cosy, bed was very comfortable. Breakfast was great. Staff were very polite. Would definitely stay again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig C, General Manager at The Crown London Hotel
Responded Jan 8, 2024
Hello Dear Guest, We thank you for the recent stay and your kind review. Please visit again next time you are in London. Best wishes, The Crown London Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kieran F wrote a review Apr 8
1 contribution
+1
My partner and I stayed at this hotel for 2 nights (Friday and Saturday) and to say we were terribly disappointed from check-in to check-out is an understatement. I received an email from the hotel on Wednesday prior to checking in with offers to upgrade our stay. I chose to take the offer for “Early Check-In” which would entitle us to check in at 12 midday. On arrival we were informed there would be no early check-in until after 2pm which was fine but why send an email with that offer if they weren’t honouring it?? We checked in at 3:18 and I gave a card payment for our stay. We were given room 046. Whilst walking to our room we were totally disgusted by the smell on the corridor and the filthy dirty carpet that hadn’t been hoovered in at least a few days. The carpet looks to be ate away in lots of places from what is very possible to be wood lice. We got to our room and were also disgusted by the dirt with lots of stains in the carpet and dust on lights etc. The bathroom had some black mould too and she shower curtain was way too long that we had no choice but to step on the material whilst having showers. We couldn’t have baths as the “stopper” was way too small for the outlet! Moving on from the dirt… we decided we would take a rest in the room for awhile after checking in but unfortunately we weren’t long asleep when we were woken up by a stranger in our room that was also given a key card for Room 046. We were totally shocked to be woken up to find this stranger looking at us and she was really embarrassed too! When we came down stairs we were going to eat in the hotel restaurant but were advised from other guests not to have food there as the food was cold and wasn’t nice. Moving on to Saturday night… we had a drink at the hotel bar before going down the street for food. On returning to the hotel after having food we went to the bar for another drink to hear the bar maid shout across at us and tell us the bar was closed. This was at 10:45 and we were informed that the bar doesn’t close until 11:00. We said this to the bar maid and she continued with her very ignorant behaviour by saying she didn’t care and she wanted to go home. We complained at reception and the receptionist got the manager. I cannot speak highly enough about this manager as he was very friendly and understanding about our frustration. Although we had no issue paying for a drink, he kindly allowed us to have a drink from the bar and offered 50% reduction on the price of the drink. When he brought us across to the bar for our drink, the bar maid took her ignorance to another level by slamming the drinks on the bar in front of us. We had asked for “Coke” but she gave us “Diet Coke” and she refused to change it as she thought we were getting the drink at no charge. Absolutely no respect for the customers!! Moving on to Sunday morning (day of check out)… I discovered that I had been charged a second time for my room. I went to reception to inform the man that there was a mistake by charging me twice. The man on reception looked at the computer and tried to make me believe that this definitely didn’t happen. I showed proof of this to him so he decided to get the lady manager. She also tried to make me believe that this didn’t happen but I wasn’t leaving until this matter was resolved. She asked the man to check the card payment receipts and sure enough there the receipt was for the card payment I gave to the hotel on arrival. I was asked to give her 15 minutes to investigate this matter further to which I did without any hesitation. On return to reception I was informed that the card payment I gave on arrival was assigned to another woman who was staying there with the same Surname as mine (not related). This is totally unacceptable in my books! It also happened to be the same woman that walked in to our room on Friday!!! The manager gave me a refund but didn’t give any sort of an apology on behalf of the hotel for the mistake. I have stayed at this hotel in the past and was very happy with everything, hence the reason why I returned but I can very confidently say that I will never stay there again as the standards have fallen so much in every aspect. I will also never recommend this hotel to anybody else either! Please see some pictures of the disgraceful conditions this “4 star” hotel is in. I wouldn’t give it 1 star!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Don’t even attempt to stay at this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sandra F wrote a review Apr 6
1 contribution
Currently staying in The Crown Cricklewood for the Galway v London match. Far from a 4 star hotel anymore, filthy dirty and a nasty smell around corridors, rooms very basic and poor facilities, shower broken, Saturday night and went to the bar at 10:45pm to get a drink and a young barmaid with no manners or cop on shouts across the bar - “finished serving” - although website says serving until 11pm. Never returning to stay here.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jordan G wrote a review Apr 4
1 contribution
Absolutely brilliant customer service of a member of staff called indiya. So welcoming and polite. Definitely recommend this place and indiya made us feel so comfortable and made us enjoy our time at this location. Big thank you to indiya!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig C, General Manager at The Crown London Hotel
Responded 4 days ago
Hello dear guest We thank you for your recent stay and also your kind comments. So nice to read and we are delighted you had a good experience. Please visit again. thank you again Kind regards, Craig
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam D wrote a review Apr 2
1 contribution
+1
Very very bad hotel very dirty, rude staff, bad customer care, our toilet has been left with hair and human waste on so was the bed, very dirty rooms fire alarms not tested since 2015 !!! Very unsafe and bad quality, every single part of the room was dirty broken or not looked after, bed was broken in both rooms,
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Beds are very very hard and dirty
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WAK100 wrote a review Mar 2024
Shropshire25 contributions14 helpful votes
+1
We booked as a family of 7. One of the allocated rooms on arrival was too hot and had no window, room was changed on request. Beds comfy but no mattress or pillow protectors. Locks on windows dodgy, carpet stained, windows were filthy and rooms need a desperate refurb. Bathroom was ok, showers were good, free safe. Only one lift works which is a real pain. We had to use the backstairs which weren’t very clean, with food tray left in it for several days, random chair and lampshade, door to linen room left open and used linen just shoved on the floor. Breakfast was reasonable. Staff helpful overall. This hotel has real potential but is in desperate need of an upgrade. The pub side looks great.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Avoid ground floor rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig C, General Manager at The Crown London Hotel
Responded 4 days ago
Hello dear guest, We thank you for your stay and feedback. At the moment we are implementing change around the hotel to further enhance the guest experience. Certainly the back stairs should be cleaned regularly and usually are so we will discuss with the housekeeping team. We thank you for your kind comments regarding the staff too. Best wishes Craig
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruthgilpin wrote a review Mar 2024
3 contributions2 helpful votes
Just arrived at the hotel, amazing welcome at reception so friendly and helpful, room looks so clean and comfortable. Went down for a meal and the lovely India served us, she couldn't do enough, I have to say possibly the best service I have received in a hotel restaurant. I have only arrived but definitely would book again when returning to London.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Craig C, General Manager at The Crown London Hotel
Responded 4 days ago
Hello Ruth, So nice to see your review - thank you so much. We really appreciate your feedback and you choosing the hotel. Come back soon. Best wishes, Craig
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S M wrote a review Feb 2024
1 contribution
Extremely disappointed with the lack of customer service. I stayed in the hotel and upon leaving my jacket got caught in the door lock which was protruding out and was sharp to the touch, this caused a rip in my jacket which is luxury item I invested thats costs over £1200. Im not sure how this hasn’t been picked up before as it could easily cut a Childs head and is a hazard. I emailed the hotel and the central team i never heard back from the hotel directly and after chasing up the central team multiple times I was told through the team that Rohit said nothing can be done to compensate me for the damages. The whole experience was very frustrating from a simple matter of making sure sharp hazards are dealt with to the lack of communication and finally not offering anything to rectify my disappointment and dissatisfaction
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Date of stay: February 2024
Value
Service
Trip type: Traveled on business
Room Tip: Do not stay at this hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kenbill wrote a review Feb 2024
Bristol, United Kingdom117 contributions95 helpful votes
Our room overlooked the indoor swimming pool, no outside window, one bedside light not working. The room did not smell fresh. Dinner in the hotel was OK but not great. Breakfast was simply awful. The chafers only had one burner below, and the majority of the hot offering was barely luke warm and no indication of ingredients on the buffet. Staff did set about rectifying the situation, but where are the food safety controls.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$108 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown moran london, hotel crown moran
FORMERLY KNOWN AS
Crown Moran Hotel
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CROWN LONDON HOTEL $111 ($̶2̶4̶7̶) - Updated 2024 Prices & Reviews - England

Frequently Asked Questions about The Crown London Hotel
Which popular attractions are close to The Crown London Hotel?
Nearby attractions include The Beaten Docket (0.2 miles), The Windmill Hotel (0.2 miles), and Savage London (0.06 miles).
What are some of the property amenities at The Crown London Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Crown London Hotel?
Top room amenities include a flat screen TV, a desk, and a sofa.
What food & drink options are available at The Crown London Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Crown London Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Crown London Hotel?
Conveniently located restaurants include Elementree, Meral's Cafe Bistro, and Mango.
Are there opportunities to exercise at The Crown London Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at The Crown London Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Crown London Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Crown London Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to The Crown London Hotel?
Many travelers enjoy visiting Buckingham Palace (4.9 miles), Wallace Collection (3.8 miles), and Apsley House (4.5 miles).