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Crowne Plaza London - Docklands

#265 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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Crowne Plaza London - Docklands
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1,625 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza London - Docklands
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Showing 1,528: English reviews
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed October 26, 2014 via mobile

Excellent efficient customer service, i booked three rooms for myself and my family, we received complimentary upgrades on all three and one had a beautiful river view. Nice modern rooms,breakfast buffet was amazing,full cooked english,fruit and cereals,my teenage boys were in heaven!! and although the hotel was really busy due to Lady gaga at the o2 and comic con at... More 

Helpful?
Thank Windymiller23
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Wendymiller23 While I am sorry to read that you had a few mishaps with the room temperature and refilling the minibar, I am very pleased that the team have provided excellent service and rectified the matter accordingly. Thank you very much again for your kind comments regarding the staff, and I do hope that overall you have had an... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed October 24, 2014 via mobile

I booked this weekend break for myself and partner back in February of 2014 via the Hotels.com iPhone App. Booking was very straight forward and simple, and only took a matter of minutes. I wanted a hotel close to the O2, as we are seeing Lady GaGa on the Saturday night. Upon checkin, I was advised that I would have... More 

Helpful?
1 Thank Zak H
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Zak H Thank you for taking the time out to share your feedback and for raising your issues with us. This will certainly give us the chance to improve the level of service we provide to our guests. Firstly I must sincerely apologise for the experience that you have described. This is certainly not the impression we would like... More 

Sheffield, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 24, 2014

This is my hotel of choice for business stays when I am working in Canary Wharf. Great service, good amenities and easy to get to with the DLR just a short walk so easy to get into Central London if needed. Good quality rooms, always nice and clean and quiet. Check in as an IHG gold member is always seemless.... More 

Helpful?
1 Thank Simon S
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Simon S Thank you for your recent review. I am very pleased to read that you have had such a great stay here with us that our team have provided excellent service. Thank you for your feedback regarding the amenities you received and I am also glad that our location proved perfect for your business visit to London. Thank... More 

Tromso, Norway
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

Hotel was placed in walking distance to undergroundstation that brought us to city center. Hotel staff give good service. Breakfast was good and varied. The rooms were great with big beds and big bathroom. Recommended !!

Helpful?
1 Thank Jens Oscar B
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Jens Oscar B, Thank you for taking the time to write a review about your last stay at the Crowne Plaza London Docklands. It is great to know that you enjoyed your stay with us and that our location was a positive point during your trip. I am also glad to know you were happy with our services and... More 

London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 22, 2014

Very nice hotel - and pretty much exactly what you'd expect for 4 stars. Very nice rooms, with a few nice touches, including a pool, but lacking the 'wow' you'd expect in a 5 star. However, the service was fantastic. On informing the hotel it was my friend's birthday, they suggested arranging a cake and/or a drink at the bar.... More 

Helpful?
Thank Leigh S
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Leigh S, I am thrilled to hear that you had an excellent stay with us. I am glad the gestures were warmly received. Although you had to decline the drinks and birthday cake, an upgrade to a suite was the least I could do. I do hope you’ll be back again soon where I may personally see to it... More 

Bishops Stortford, United Kingdom
Level Contributor
216 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed October 19, 2014 via mobile

The location and appearance of the hotel is just right. It is just missing the correct balance of friendly staff and efficient process. I was disappointed with the check in as this took too long but I was impressed with my room and to fair, the price bearing in mind the location. With lots going on around and about, the... More 

Helpful?
Thank Chris C
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Chris C, Thank you very much for your recent review referring to your stay at Crowne Plaza London Docklands. While I am delighted to hear that you were pleased with our hotel location and the quality of our rooms, I am sorry however to hear that our check-in service did not meet your expectations on this occasion. I have... More 

Norwich, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 16, 2014

In the direct flight path from City Airport, and inadequate double glazing. Broadband at 512k max. Intransigent staff charging for a breakfast I didn't have. Will go back to Holiday Inn Stratford next time.

Helpful?
1 Thank Swampy_Mike
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Swampy_Mike, Thank you for staying at Crowne Plaza Docklands London and thank you for taking the time to write a review. I am sorry that you experienced some inconvenience with the noise from the passing aeroplanes. Regarding the WIFI, it is usually sufficient for general web browsing. I sincerely apologise on behalf of the staff as our guests are... More 

Lexington, Massachusetts
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed October 16, 2014

Stayed here for a few days during a conference - I guess, given the location, that the folks who stay are here are just for that. It's a great location, next door to Excel, and the rooms are perfectly fine. But boy, oh boy, is the desk service poor. Attentive, but seriously miss-guided. My assistant had me booked in for... More 

Helpful?
Thank Lexingtonbrit
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Lexingtonbrit Thank you for your review. It is always a concern when a valued guest has had some disappointing experiences at Crowne Plaza Docklands and I would like to once again apologise on behalf of the team for the shortfall in expectations. As already discussed please be assured that your overall experience is not representative of our usual standards... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 16, 2014

My friend and I stayed here on a week night as it was close to the 02 which we had tickets for. It was lovely! Two big double beds which we sank into, lovely and clean and lots of little thoughtful extras such a phone chargers, some bedtime pillow spray etc. The bar staff were lovely and made great cocktails.... More 

Helpful?
Thank Stacey C
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

Dear Stacey C Thank you for choosing to stay at Crowne Plaza Docklands during you recent visit to London, as well as taking the time to share your stay with us. I was very delighted and appreciative to read your comments about our rooms and the comfort of our beds, I hope you found the amenities and extras to your... More 

Liverpool, United Kingdom
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 13, 2014

We asked for an upgrade to a River Thames view room and our third floor room was just fantastic. Light , airy and plenty of space. The bed was so comfortable. Breakfast was pleasing and the staff and service delightful. Throughout the whole stay from reception to checkout the well trained staff were a delight and made this hotel stay... More 

Helpful?
Thank DAVID C
DGMLondonDocklands, Manager at Crowne Plaza London - Docklands, responded to this review

We are pleased to hear that you enjoyed your stay at Crowne Plaza Docklands and we appreciate you taking the time out to post a review. Thank you for mentioning so many aspects of your visit, including our location close to the DLR and cable car providing easy access directly into the city. You were into one of our newly... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 

Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Location: United Kingdom > England > London > East End / East London
Price Range: $136 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England
Hotel Style:
#26 Green Hotel in London
#165 Family Hotel in London
#198 Luxury Hotel in London
#199 Business Hotel in London
#245 Romantic Hotel in London
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