Crowne Plaza London Docklands, an IHG Hotel
Western Gateway Royal Victoria Dock, London E16 1AL England
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Avg. $160 /night, 3/28 - 3/29
$439
per night
$283
per night
$127
per night
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About
#113 of 1,160 hotels in London
Location
4.2
Rooms
4.2
Value
4.0
Cleanliness
4.5
Service
4.2
Sleep Quality
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A stylish London hotel offering upscale dining, an indoor pool and a spa.
Crowne Plaza® London Docklands hotel offers stylish accommodation a six-minute walk from the ExCeL London exhibition centre. London City Airport is a 10-minute cab ride from the hotel. The O2 arena is 15 minutes away by the IFS Cloud Cable Car car over the Thames; Custom House Elizabeth Line station and Royal Victoria DLR station is only five minutes' walk away. From there, trains can whisk you to Canary Wharf in 15 minutes or to Bank station in the City in 25 minutes.
You can host conferences for up to 275 people in our eight flexible meeting rooms, with natural light, AV equipment and free Wi-Fi. There's a breakout area for networking, and our Crowne Plaza Meetings Director can manage all the little details.
After a busy day, you can swim a few lengths of the indoor pool, work up a sweat in the fully equipped gym or book a beauty treatment in the spa.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Iron
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Marina View
Languages Spoken
English, French, Spanish, Italian and 3 more
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
London City Airport
1.4 mi•
See all flights
Heathrow Airport
20.7 mi•
See all flights
Royal Victoria
3 min•DLR
Rental Cars
34 Restaurants
within 0.3 miles
Reviews
4.1
(2,725)
Reviews summary
This summary was created by AI, based on recent reviews.
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The Crowne Plaza London Docklands is often celebrated for its cleanliness and welcoming vibe, making it a comforting retreat for visitors. While the location wins plaudits for its tranquility and easy access to London's hotspots, opinions on value are mixed; some guests consider the hotel well-priced, whereas others think it could offer more bang for their buck. The hotel's amenities generally meet guests' expectations, but there's a call for improvements in the spa and pool areas.
Room experiences vary, with many finding them to be spacious havens, while a few report issues with upkeep and noise. Service is consistently commended, with staff members receiving accolades for their warm and efficient manner, despite isolated feedback about slower service.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Lovely hotel rooms were very nice comfortable beds , little extras in the room were appreciated biscuits and bottled water also a fridge to keep drinks cool , toiletries in the bathroom also
Reception and bar area very relaxing and the breakfast was very good
Ideal location for our trip to the ABBA Voyage show
Would definitely stay here again
Reception and bar area very relaxing and the breakfast was very good
Ideal location for our trip to the ABBA Voyage show
Would definitely stay here again
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Date of stay: August 2024Trip type: Traveled with family
Room Tip: We had a room in the quiet zone which can be useful if your not a good sleeper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Sep 3, 2024
Dear Valuable Guest, Thank you very much for taking the time to share your comments about your recent stay at Crowne Plaza London Docklands. Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to inform you that we will be glad to share your feedback internally with our entire management. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service. Once again, thank you for your comments. We look forward to welcoming you back again the very near future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The welcome we received from Vivien, Wiktoria, Lilia and Rita was amazing. Straight away we were made to feel welcome and they couldn't do enough for us.
The hotel is a great location and one that I have stayed in and returned to a number of times before. Unfortunately, when I first looked to book the hotel's popularity and location meant it was fully booked and we had booked to stay at The Ark Canary Wharf. The welcome we received there was completely the opposite, having received an email from the hotel stating children could stay but have to be accompanied by an adult. On arrival the receptionist and then manager informed me that we could not stay even though my son was 14 and would do nothing but refund us and leave us without a place to stay. Hotel.com called them to discuss and informed them of the children accompanied by an adult policy, but the manager who had no empathy was adamant that we could not stay.
So the moral of our story is: STAY at the Crown Plaza with it's amazing staff and welcome, and AVOID The Ark Canary Wharf with it rude, arrogant staff that make you feel completely unwelcome and leave upu without a bed for the night.
The hotel is a great location and one that I have stayed in and returned to a number of times before. Unfortunately, when I first looked to book the hotel's popularity and location meant it was fully booked and we had booked to stay at The Ark Canary Wharf. The welcome we received there was completely the opposite, having received an email from the hotel stating children could stay but have to be accompanied by an adult. On arrival the receptionist and then manager informed me that we could not stay even though my son was 14 and would do nothing but refund us and leave us without a place to stay. Hotel.com called them to discuss and informed them of the children accompanied by an adult policy, but the manager who had no empathy was adamant that we could not stay.
So the moral of our story is: STAY at the Crown Plaza with it's amazing staff and welcome, and AVOID The Ark Canary Wharf with it rude, arrogant staff that make you feel completely unwelcome and leave upu without a bed for the night.
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Date of stay: July 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Aug 2, 2024
Dear Valuable Guest, Thank you very much for taking the time to share your comments about your recent stay at Crowne Plaza London Docklands. Guest comments are always very important to us in order to improve upon the standard of service and facilities we offer. We are delighted to inform you that we will be glad to share your feedback internally with our entire management. Your feedback will be brought to the attention of all the team so they can appreciate and be rewarded for the positive impact of a professional service. Once again, thank you for your comments. We look forward to welcoming you back again the very near future. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The perfect hotel! Extremely comfy bed, excellent customer service throughout, EV charging. The lady supervising early breakfast was very friendly and welcoming, the cleaners and maintenance were very enthusiastic, reception and spa reception were exceptional. Good layout with convenient lifts and the option to take the stairs. Breakfast included poached eggs, good black pudding, as well as sun dried tomatoes. If they had had Greek yogurt as well I would give the whole place ‘heaven’ rating!
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Date of stay: March 2025Trip type: Traveled as a couple
Room Tip: EV charging; clean and well ordered; poached eggs and good black pudding
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 2 days ago
Dear galastairg, Thank you for your wonderful review! We're delighted to hear you had such a fantastic experience, from the comfortable bed and exceptional customer service to the thoughtful amenities like EV charging. It's heartwarming to know that our team—from breakfast staff to cleaners and reception—helped make your stay special with their friendliness and enthusiasm. We're also glad you enjoyed the breakfast selection and appreciated the convenient layout of the hotel. Your suggestion about including Greek yogurt is noted, and we'll consider it to make your next visit even more heavenly. We hope to welcome you back soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During our two-night stay at the Crowne Plaza with my friends in a double room, we encountered a series of disappointments that marred our experience from check-in to check-out. Despite the smooth booking process on booking.com and the enticing pictures, the reality fell far short of our expectations. As individuals with backgrounds in hospitality management, we were particularly attuned to the level of professionalism and attention to detail expected in such establishments.
From the moment we arrived, the welcome we received did not live up to the hotel's reputed standards. The receptionist who checked us in lacked the courtesy and warmth one would expect. Upon entering our room (2002), any semblance of cleanliness promised by the signage at the front door was shattered. Holes in the duvet cover, stained pillowcases, and noticeable dust accumulation in plain sight left us dismayed. Even the utensils showed signs of previous use, adding to our disappointment.
The biggest letdown was the discrepancy between the room's actual condition and the picturesque portrayal online. Despite expressing our concerns at reception, the offered room change provided no improvement. Determined to salvage our holiday, we proceeded to our scheduled event, only to encounter further shortcomings.
The lackluster service extended to the spa, where inquiries were met with vague responses due to staff unavailability. Our overnight experience was further marred by a disruptive fire alarm incident, inadequately addressed by staff.
Attempts to rectify minor issues, such as requesting additional towels and a bath mat, were met with incompetence. Even basic communication with reception proved challenging, as evident from an abruptly terminated call and background disturbances.
Departing the following morning for an early flight, we found the checkout process lacking in efficiency and professionalism. Despite our concerns, we left without a proper receipt, relying on the promise of an email confirmation.
In retrospect, our overall experience at the Crowne Plaza was far from satisfactory, highlighting significant shortcomings in service delivery and attention to guest satisfaction.
From the moment we arrived, the welcome we received did not live up to the hotel's reputed standards. The receptionist who checked us in lacked the courtesy and warmth one would expect. Upon entering our room (2002), any semblance of cleanliness promised by the signage at the front door was shattered. Holes in the duvet cover, stained pillowcases, and noticeable dust accumulation in plain sight left us dismayed. Even the utensils showed signs of previous use, adding to our disappointment.
The biggest letdown was the discrepancy between the room's actual condition and the picturesque portrayal online. Despite expressing our concerns at reception, the offered room change provided no improvement. Determined to salvage our holiday, we proceeded to our scheduled event, only to encounter further shortcomings.
The lackluster service extended to the spa, where inquiries were met with vague responses due to staff unavailability. Our overnight experience was further marred by a disruptive fire alarm incident, inadequately addressed by staff.
Attempts to rectify minor issues, such as requesting additional towels and a bath mat, were met with incompetence. Even basic communication with reception proved challenging, as evident from an abruptly terminated call and background disturbances.
Departing the following morning for an early flight, we found the checkout process lacking in efficiency and professionalism. Despite our concerns, we left without a proper receipt, relying on the promise of an email confirmation.
In retrospect, our overall experience at the Crowne Plaza was far from satisfactory, highlighting significant shortcomings in service delivery and attention to guest satisfaction.
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Date of stay: March 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Apr 5, 2024
Dear Martina, I hope this message finds you well. I am writing to express my sincerest apologies for the disappointment you experienced during your recent stay with us. Your satisfaction is of the utmost importance to us, and it deeply concerns us to learn that we fell short of meeting your expectations. I want you to know that we take your feedback seriously and are committed to addressing the issues you raised. Your experience does not reflect the high standards of service and hospitality that we strive to maintain. Please accept my heartfelt apologies for any inconvenience or frustration this may have caused you. We would appreciate the opportunity to further discuss your concerns and find a resolution that meets your satisfaction. Our team is dedicated to ensuring that every guest has a positive experience, and we are committed to making things right for you. Please feel free to contact me at any time, so that we can discuss your experience in more detail and work towards a solution together. Your feedback is invaluable to us, and we are eager to learn from this experience and improve our services moving forward. Once again, I apologize for the disappointment you experienced, and I thank you for bringing your concerns to our attention. We are committed to regaining your trust and hope to have the opportunity to welcome you back in the future for a much-improved experience. Thank you for your understanding. Warm regards, Gustavo DC gustavodc@cpdocklands.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the opportunity to visit CPD last week (4-5 April), and to spend one night with our family at the hotel. From the moment we arrived we felt the welcoming environment and cheerful front office ladies, who directed us to the restaurant area for a light lunch for the kids while waiting for the check in (we did arrive a bit earlier). The kids enjoyed their pizza and chips while we enjoyed the beautiful view.
The room was spotless (5016), with an amazing view during the night. The bed and sofa very comfortable.
We used the swimming pool facilities as well, and the staff were very polite and happy to provide the necessary instructions. It did feel very safe for our young kids to use the swimming pool. Hopefully next time we visit I will have the time to do one of the treatments they provide.
We met the Head of Housekeeping, Mrs Adriana if I remember her name correctly, who kindly advised that when we needed the sofa ready for the kids to call reception...indeed they came within a few minutes to prepare it.
The check out process was quick without any issues.
Thank you for looking after us. We are looking forward to seeing you again soon!
The room was spotless (5016), with an amazing view during the night. The bed and sofa very comfortable.
We used the swimming pool facilities as well, and the staff were very polite and happy to provide the necessary instructions. It did feel very safe for our young kids to use the swimming pool. Hopefully next time we visit I will have the time to do one of the treatments they provide.
We met the Head of Housekeeping, Mrs Adriana if I remember her name correctly, who kindly advised that when we needed the sofa ready for the kids to call reception...indeed they came within a few minutes to prepare it.
The check out process was quick without any issues.
Thank you for looking after us. We are looking forward to seeing you again soon!
Read more
Date of stay: April 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Apr 10, 2024
Dear Guest, Thank you for your glowing review and for giving us a perfect rating. We are thrilled to hear that you had a wonderful stay with us and that our staff, especially Mrs. Adriana, made your experience even more memorable. Your kind words about our welcoming environment, comfortable room, and swimming pool facilities are greatly appreciated. We are also glad to know that you enjoyed the beautiful view and that our staff were able to assist you promptly and efficiently. We look forward to welcoming you back soon and hope that you will have the opportunity to try one of our treatments during your next visit. Warm regards, Fatima Laskar Guest Service Manager ----------------------------------------------------------- Turning Moments Into Memories #CPDVibes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed here for the first time with my family. My sister chose this hotel as parking was available, however when we arrived there were no parking spaces at all, as we were informed that the car park is also public. My sister therefore had to drive to the Excel car park nearby. Due to this inconvenience however the reception staff at the hotel kindly gave us free drinks vouchers which were appreciated. Reception staff were very pleasant and helpful. There was a great selection of items for breakfast, however two members of my family are gluten-free and have Coeliac Disease. Whilst some hot breakfast items were gluten-free such as the bacon and eggs, it would be great if more items could have been, such as the sausages and hash browns. There is a lovely pool and fitness facilities and the location is great for the Excel and we really enjoyed the cable cars nearby with fantastic views of the city. There is a Tesco Express nearby which was very useful and there is a fantastic Lebanese restaurant across the street. Room service was automatic daily which was excellent. The room was clean, spacious, with ironing facilities and I enjoyed having a bath and a shower. Overall a very nice hotel. The only downside was the parking.
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Date of stay: March 2025Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: If you can't find a parking space you can park in the Novotel Hotel nearby or the Excel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded 2 days ago
Dear Victorian986, Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you enjoyed your time at the hotel, appreciating the spacious and clean rooms, excellent facilities, and convenient location near attractions like the cable cars and Excel. It’s wonderful to know the reception team made a positive impression with their helpfulness and the free drinks vouchers. We sincerely apologize for the inconvenience caused by the parking situation and appreciate your understanding. Your comments regarding gluten-free breakfast options are extremely valuable, and we will look into expanding our offerings to better cater to dietary requirements. We're thrilled to learn that your family had an enjoyable stay overall, and we hope to welcome you back again soon for an even better experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good: great staff, decent location, a short walk from the DLR station and a cable car ride to the 02 Arena. Decent view from the front of the hotel, the TVs have the ability to mirror / cast your phone content, great for watching Netflix or similar. Aircon worked very well and quiet - not often that you get both in a British hotel. The ordered poached eggs were perfect. Breakfast was only £14.99, not a bargain in real terms but cheaper than a lot of London hotels - but see breakfast comment below).
Also next door to a Tesco Express which is useful.
The average: You are on the flight path to London City airport - that said, the flights don't seem to be often, not starting too early or late, and the planes are not wide bodied so don't make too much noise with the windows closed. The two smallish lifts in a decent sized hotel get very busy. Every time I used them, they had to stop at every floor and people had to wait for another lift due to congestion. Breakfast was average - juices tasted watered down and the selections for hot and cold food were average - certialy average for a £260 a night (bed only) hotel.
Also next door to a Tesco Express which is useful.
The average: You are on the flight path to London City airport - that said, the flights don't seem to be often, not starting too early or late, and the planes are not wide bodied so don't make too much noise with the windows closed. The two smallish lifts in a decent sized hotel get very busy. Every time I used them, they had to stop at every floor and people had to wait for another lift due to congestion. Breakfast was average - juices tasted watered down and the selections for hot and cold food were average - certialy average for a £260 a night (bed only) hotel.
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Date of stay: December 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Dec 30, 2024
Dear 190yanb, Thank you for choosing Crowne Plaza Docklands and for taking the time to share your detailed feedback! We’re pleased to hear that you enjoyed our great location near the O2 Arena, the helpful staff, and the convenient amenities such as the DLR station and cable car ride. We're glad you found the room's features like the TV mirroring, quiet air conditioning, and the perfect poached eggs at breakfast to your liking. It’s also great to know the nearby Tesco Express was helpful during your stay. We appreciate your honest comments about the flight path noise, lift congestion, and breakfast. We'll certainly look into these areas to ensure we continue providing the best experience possible. Thank you again for your valuable input, and we hope to welcome you back for another stay in the future! Kind regards, Rita Daubaraite Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Expected a lot more, never had to pay a GBP50 deposit which I get back in a week at any good 4/5 star hotel, had the feel of a 2 or 3 star hotel, rooms and bathroom look tired (cant believe they still have modem sockets! haven't been used for 20 years!) smells like you're at your local swimming pool when you arrive and disappointed that the Spa no longer operates since covid......odd because all other 4/5 star hotels I have stayed at in UK have their Spa's open. Stood waiting at the bar for 10 minutes while the waiters were being served first without even a nod or be with you soon.....smallest shower cubicle in a hotel room I have ever experienced could barely move and I had a junior suite! plus shower fittings were falling off and looked like a shower you buy for £10 on amazon)......if I had paid £75 would have been acceptable but EUR450 expected alot more!
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Date of stay: September 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Sep 15, 2024
Dear JasonwH4618FR, Thank you for staying at Crowne Plaza Docklands and for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the deposit, the condition of the rooms, and the spa being closed. We will review these points with our management team to ensure improvements are made. The bar service and shower issues you mentioned are certainly not reflective of the standards we aim to provide, and we will be addressing these matters immediately. We appreciate your comments and hope you will consider giving us another chance in the future to deliver the experience you deserve. Kind regards, Rita Daubaraite Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just feel the pictures of the swimming pool areas are not a true reflection of the facilities they have. Charging too much money for quite a poor service. The dryer was spinning massive amounts of water in the female changing rooms. A lack of cleaning and attention to the corners of the wet areas, the ceiling is broken just a real let down. We travelled far for this experience and felt like we were at a more budget hotel. They did not allow us to eat food from outside at the ground floor. Inside the disabled room we had it was quite grubby around the sides, no soap in dispensers and the drain was blocked over night it’s a wet room! The draining is important. We asked the manager to send maintenance up to the room he never came. The lifts are very slow. Staff are not welcoming at the spa areas. A few young black sisters at Reception shower excellent customer service. For us, Air BnB is the way forward as hosts actually care about customers, reviews and standards
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Apr 8, 2023
Dear Guest, Thank you for bringing your feedback to our attention. I would, first of all, like to extend our sincere apologies for the inconvenience you experienced during your stay. Your comments have been shared with management. We wish we could have done things differently to achieve a better experience. You are always welcome to discuss anything that is not to your liking, during your stay with any of the team members. We will do everything in our power to make it right for you. I am aware that we may not be able to change the experience that you already had, but should you give us a second chance, we hope to do things differently and prove to you that this dissatisfied stay was an anomaly. Kind Regards, Fatima Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night, I am an IHG one rewards member, and I always enjoy my stays in Birmingham and Nottingham. However this stay was not good at all. The food in the hotel for our evening meal and breakfast was not good at all. The pizza had a very thick base, and we ordered chicken and Peperoni as toppings the chicken i could not find. There was so little on it.my wife ordered nachos, and when they came out, the cheese had congealed and gone cold again we ordered chicken on the nachos, and it was also hard to find. Thie kids.Pizza wasn't even worth eating. I told the staff my kids didn't eat the Pizza and they just asked if I wanted it boxed and took payment. Plus the swimming pool has restrictions on when children can swim even at weekends. So overall not great place to stay..
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: Hotel very busy due to event at the excel so service at the hotel was slow.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Owner at Crowne Plaza London Docklands, an IHG Hotel
Responded Dec 20, 2023
Dear Darren, I'm truly sorry to hear about your disappointing experience at the hotel, especially considering your positive stays at other IHG locations. The quality of food and service you encountered during your stay fell well below expectations, and that's unacceptable. Your feedback regarding the food quality, particularly the pizza and nachos, as well as the restrictions on children's swimming times, will be shared with the management to address these issues. I hope this incident doesn't deter you from considering IHG hotels in the future, and I truly hope we can make it up to you with a better experience next time. Kind Regards, Fatima Laskar Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VA Salon is just round the corner 02074763272
…
"If you can't find a parking space you can park in the Novotel Hotel nearby or the Excel. "Read full review
"Don’t use the customise bed choice with booking.com. Don’t expect any decent customer service."Read full review
"Take the cable car over to North Greenwich and then the Uber Boat into Central London for a nice relaxing trip."Read full review
…
PRICE RANGE
$150 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london - docklands hotel london
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
210
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCROWNE PLAZA LONDON DOCKLANDS, AN IHG HOTEL - Updated 2025
Frequently Asked Questions about Crowne Plaza London Docklands, an IHG Hotel
Which popular attractions are close to Crowne Plaza London Docklands, an IHG Hotel?
Nearby attractions include City Hall (0.2 miles), City Hall (0.2 miles), and Royal Victoria Dock and Bridge (0.3 miles).
What are some of the property amenities at Crowne Plaza London Docklands, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza London Docklands, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza London Docklands, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza London Docklands, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza London Docklands, an IHG Hotel?
Conveniently located restaurants include Tapa Tapa, Zero Sette Bar Restaurant @ Excel , and Heroica Lounge.
Are there opportunities to exercise at Crowne Plaza London Docklands, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza London Docklands, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza London Docklands, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza London Docklands, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London Docklands, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Portuguese, Polish, and Romanian.