We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Crowne Plaza London - Docklands

Show Prices
#272 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza London - Docklands
Crowne Plaza London - Docklands
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

1,661 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,561: English reviews
United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Three night stay as working at ExCel First night are in restaurant, main course arrived before starter, went back, main course was disgusting when it did arrive. Vegetarian burger obviously deep fried as soggy with oil. Second night ordered room service; menu shows a salmon and endame starter could be a main course which I ordered. Arrived as a starter... More 

Helpful?
Thank gillybeangill
Home
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

A great building, stylish atmosphere - and a number of smart arrangements in my room have set my expectations to a high level. The good: 2x Power supplies next to the bed, in good reach, 2x USB chargers, one adaptor to match Mini USB, Lightning and older iPhones. Great! Business travellers love that. The bad: Location. Right next to LCY... More 

Review collected in partnership with Windows 10 app

Helpful?
Thank Steve E
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Steve E, Thank you kindly for taking the time and sharing your feedback. I am very glad your liked our bedrooms and useful features in the room. My sincere apologies about your experience with our reception and bar staff, please be advised that it will be addressed to related Managers and it will be result. I still hope to... More 

Bristol, United Kingdom
Level Contributor
267 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here overnight whilst flying out of London city. The hotel is in a nice location with a view over the water and the cable cars which light up at night. Parking is great right at the back of the hotel, the room was good and shower ok with soap dispenser and white company Individuals,the swimming pool was a little... More 

Helpful?
Thank RealityCheck2013
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear RealityCheck2013, Thank you kindly for you lovely review. We are glad you liked our beautiful bedrooms with an amazing view over London Docklands and Emirate Cable Cars, our parking facilities. My sincere apologies in regards to the F&B staff, please be assured it will be passed to our F&B Manager. The room rate is always depends on availability and... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Loved the room, was also a great location as I was working near to excel arena. The gym and swimming pool where clean, modern and very well kept. Did not eat at the hotel however I did go to the bar where the staff where very friendly and helpful.

Helpful?
Thank Steff A
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear Steff A, Thank you kindly for your amazing review. We are very happy your stay with us was lovely and you loved our bedrooms, great location, SPA facilities and our BAR. We are looking forward to welcome you back at Crowne Plaza Docklands. Kind Regards, Viktor Stepanov Guest Relations Manager More 

2 reviews
1 of 5 stars Reviewed 1 week ago

i booked with my wife a relaxing evening at the quad club in crown plaza hotel docklands. all started off that nobody informed me about the children hours so when i arrived was nothing with relaxing or enjoying. so i went to the sauna thank you when i finished and went back down to the pool it been dirty empty... More 

Helpful?
Thank chef19858
DGMLondonDocklands, Guest Relations Manager at Crowne Plaza London - Docklands, responded to this review

Dear chef19858, Thank you kindly for your feedback. My sincere apologies your visit to our SPA was not completely satisfactory. Please be assured your feedback has been passed to our SPA Manager Mr David Taylor and it will be addressed accordingly. We would really appreciate if you could provide a bit more detailed feedback directly to him to dtaylor@cpdocklands.co.uk. We... More 

Halmstad, Sweden
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

On arrival ou get a good feel of the hotel but this soon change ones you're checked in. Expect to have a large extra amount reserved on your credit card for all added extras such as room service, minibar |which we asked to remove prior| etc. The front office staff are not attentive and won't acknowledge you unless you approach... More 

Helpful?
Thank Russ D
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I generally travel a lot for business so have stayed at a number of hotels with various brands. As an IHG Platinum elite member, the basic perks were offered, i was upgraded to the next category room overlooking the river and bottle water provided. The Wifi could have been better and the TV channels offered were minimal, premium stations were... More 

Helpful?
Thank B2BTrav
Gloucestershire, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

I arrived at 1850 hrs on Saturday 10th September running late for the boxing at the 02, x4 check in stations only x1 person working, however after 15 minutes of waiting I checked in. On my return at 0150 hrs I went to the bar however they were no longer serving even though guests were taking bottles to their rooms,... More 

Helpful?
Thank davegreener2016
Whitstable
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a one-night stay with breakfast which we won in a raffle and, due to this, I was expecting to be allocated in the most basic of rooms. However, very surprisingly, when I showed the receptionist my voucher, she gave us the choice of a king bed or two doubles and upgraded us to a waterfront... More 

Helpful?
Thank AnnParks
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear AnnParks, Thank you for staying at the Crowne Plaza London - Docklands. I would like to congratulate you for the prize that you won after entering our raffle competition. It was a great pleasure to have you in our hotel and all hotel employees were very impressed with your wonderful remarks on how you rated them and our hotel.... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel and a convenient location for flying from City Airport. My partner and I had a lovely but brief stay and enjoyed the Spa facilities and the comfort of the room, even though it was facing the car park it was still comfortable. The staff in the restaurant in the morning are a real pleasure to... More 

Helpful?
Thank speciallady436
DGMLondonDocklands, Guest Services Manager at Crowne Plaza London - Docklands, responded to this review

Dear Speciallady436, Thank you for choosing to stay at our hotel and for leaving us such an honest review. I understand how frustrated you have been after having enjoyed you stay with us and only got disappointed lastly at your point of checkout. I would like to apologies on how this might have brought to your attention. And I would... More 

Questions? Get answers from hotel staff and past guests. Ask a question

727 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (365)
Viewed
Room/Suite (108)
Viewed
View from Room (39)
Viewed
Hotel & Grounds (32)
Viewed
Dining (7)
Viewed
Bathroom (31)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (146)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (297)
Viewed
Amenities (29)
Viewed
Double Full Standard Room (34)
Viewed
Junior Suite (42)
Viewed
King Accessible Room (35)
Viewed
King Superior Room (36)
Viewed
Pool (4)
Viewed
Dining (30)
Viewed
Standard Double Room (31)
Viewed
Superior Twin Room (37)
Viewed
The Hotel (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Hotel & Grounds (11)
Viewed
View from Room (4)
Viewed
Business Center/Function Rooms (7)
Viewed
Pool/Beach Area (3)
Viewed
Dining (8)
Viewed
Room/Suite (21)
Viewed
Bathroom (2)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travelers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
Novotel London ExCeL
Novotel London ExCeL
#291 of 1,072 in London
4.0 of 5 stars 1,932 reviews
Docklands / Canary Wharf / Isle of Dogs
Aloft London Excel
Aloft London Excel
#240 of 1,072 in London
4.0 of 5 stars 1,584 reviews
Docklands / Canary Wharf / Isle of Dogs
DoubleTree by Hilton Hotel London ExCel
Show Prices
Show Prices
Show Prices
Docklands / Canary Wharf / Isle of Dogs
Ibis London Excel Docklands
Ibis London Excel Docklands
#414 of 1,072 in London
4.0 of 5 stars 1,739 reviews
Docklands / Canary Wharf / Isle of Dogs
Premier Inn London Docklands (Excel) Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics. ... more   less 

Additional Information about Crowne Plaza London - Docklands

Address: Western Gateway | Royal Victoria Dock, London E16 1AL, England
Location: United Kingdom > England > London > East End / East London
Price Range: $139 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London - Docklands 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, IHG, Priceline, TripOnline SA, Hotwire, Odigeo, HotelTravel.com and Agoda so you can book your Crowne Plaza London - Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London - Docklands England
Hotel Style:
#26 Green Hotel in London
#165 Family Hotel in London
#199 Business Hotel in London
#202 Luxury Hotel in London
#245 Romantic Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay