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Crowne Plaza London Docklands

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Western Gateway Royal Victoria Dock, London E16 1AL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (711)
360
Panoramas (8)
Room & Suite (408)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza London Docklands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#396 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Welcome to the Crowne Plaza London Docklands , a unique, contemporary hotel overlooking Royal Victoria Dock.We are walking distance from ExCeL Exhibition Centre (West) and just minutes from the financial district of Canary Wharf & the City of London. London City Airport is a 5 minute ride away & the O2 in Greenwich & Tower of London can also be easily reached. The hotel is located next to Docklands Light Railway(DLR) station Royal Victoria, which connects after one stop with the Jubilee Line, at Canning Town, into Central London or Stratford.The hotel boasts its own Meeting Success Centre, with 9 meetingrooms accommodating up to 275 delegates including a dedicated Executive Boardroom.We offer today's business and leisure travellers dependability, friendly service and the latest in designer-led facilities at excellent value rates. We can't guarantee the weather in England, however we can guarantee the quality of our 'Make It Happen' service and our world-renowned breakfast buffet.The hotel houses a busy, contemporary bar and lounge and a restaurant accessable from the avenue or from the hotel Reception. The Quad Club offers guests a purpose-built health and fitness facility, with an indoor pool,jacuzzi, sauna, steamroom and the latest gym equipment Please note: opening times of the leisure club may vary seasonally. The hotel is located in the East of London - host to the 2012 Olympics.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Special diet menus
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
River View
Languages Spoken
English, French, Spanish, Dutch and 5 more

Location

Full view
82Good for walkers
Grade: 82 out of 100
33Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
2,213Reviews56Q+A100Room tips
Traveler rating
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Popular mentions
Annoymous wrote a review Dec 2020
1 contribution
Waiter was just rude and obnoxious for no good reason. I was attempting to ask questions about the menu and he just acted like he didnt have time for me or my enquiry. As if he was above me in some way. Also the food is atrocious, and I feel like I'm being generous
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Date of stay: December 2020Trip type: Traveled on business
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Response from Marek Mrowczynski, Owner at Crowne Plaza London Docklands
Responded 4 weeks ago
Dear Annoymoust23 Thank you for your recent stay with us. I was sorry to read that some aspects of your stay were not enjoyable. I can only assure you that satisfaction of our guest is our main priority, even during those difficult times. We also introduced some safety measures as per rules in Tier 3, that includes limited services in bars and restaurants to ensure safety of our guests and our staff. We are receiving lots of great comments regarding our recent menu, not only from hotel guests but also from the walk in guests who really value standard of our dishes. I am sorry food wasn't up to your liking, but I am sure our staff will be able to assist when you will chose to use our restaurant again to ensure food will be just right for you. Best regards Guest relations team
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Vonvon F wrote a review Oct 2020
1 contribution
I have stayed at this Crowne Plaza many times. Pre-Covid-19 and now. Each time just gets better. They really do take notice of all feedback. The staff are most welcoming from as soon as you get through the door. The rooms are very clean and spacious. The hotel take Covid-19 guidelines seriously which makes you feel very safe. I would like to thank the lovely Mari and the very helpful Khalid and Luqman who are a real credit to this hotel. If you want a luxury getaway from the world as it is now, come and join me in a place of tranquil - it works for me!
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Date of stay: October 2020Trip type: Traveled with friends
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Response from Marek Mrowczynski, Owner at Crowne Plaza London Docklands
Responded Oct 25, 2020
Dear Yvonnef38 , Thank you for your valuable comments. We are super delighted to hear that you enjoyed your stay with us once again. We will be pleased to share your comments with our team, especially with Mari, Khalid, and Luqman for their great work. We look forward to welcoming you back again in the very near future. Kass Hunegnaw Guest Services Manager
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jadej0nes25 wrote a review Oct 2020
Leicester, United Kingdom14 contributions1 helpful vote
I would like to thank Roberto and jarson for a wonderful evening. Manners out if this world they couldnt do enough for us. They heard on the grapevine it was my partners birthday and made a personalised plate with chocolate sauce saying happy birthday with ice cream cake and a candle! Coukdnt belive the kindness and how they topped out trip to london. This is what you call amazing staff making the extra mile special! You guys are a credit to crown plaza thank you and I hope your manager gives you the credit you deserve. Thabk you for making us feel welcome.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Marek Mrowczynski, Owner at Crowne Plaza London Docklands
Responded Oct 17, 2020
Dear jadej0nes25, Firstly, I would like to thank you for choosing to stay at Crowne Plaza Docklands. Thank you also for sharing your feedback with us. I am so thrilled that Roberto and Jarson made your visit so special and memorable. You are right, they are very special people and we do appreciate what they do very much. Your comments have been shared with our management also. We look forward to your return visit and another chance to look after you. Kind regards, Mari Irazusta Front Office Manager
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Ahmed A wrote a review Oct 2020
London, United Kingdom70 contributions47 helpful votes
Clean hotel with good staff check in was quick but car parking a bit pricey and no discount for IHG members where some hotels offer a discount if you’re a certain level with IHG. No room service due to COVID restrictions. Decent views and smallish rooms even though I was told I was upgraded to an exec suite. Good enough for a nights stay.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Marek Mrowczynski, Owner at Crowne Plaza London Docklands
Responded Oct 3, 2020
Dear 519ahmeda, I want to thank you for giving us feedback on your recent stay at Crowne Plaza Docklands. I am very glad you found the hotel cleanliness of the highest standards and efficient check-in. Indeed our services are more restricted now but we are being as helpful as we can to accommodate requests. I am glad overall you had a good experience. I trust we will see you again for a chance to experience even better service on your return. I wish you all the best. Mari Irazusta Front Office Manager
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Beth_Devon1 wrote a review Sep 2020
Devon, UK148 contributions46 helpful votes
Parking on-site is always a win and reasonable price too. Room was clean and spacious with everything I needed. Surprisingly very quiet too and I slept like a baby. The staff were the win for me. Very friendly and helpful. Thank you.
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Date of stay: September 2020Trip type: Traveled solo
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Response from Marek Mrowczynski, Owner at Crowne Plaza London Docklands
Responded Oct 3, 2020
Dear Guest, I would like to thank you for taking the time to give us your feedback. I am thrilled that you had such a comfortable stay with us with great service from our staff members. Glad you had a great night's sleep also, this indeed helps with the day ahead. I do hope you will return to see us when you are in London again. I wish you all the best in the meanwhile. Regards, Mari Irazusta Front Office Manager
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PRICE RANGE
$117 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london - docklands hotel london
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
210
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Frequently Asked Questions about Crowne Plaza London Docklands
Which popular attractions are close to Crowne Plaza London Docklands?
Nearby attractions include The Crystal (0.2 miles), Royal Victoria Dock and Bridge (0.3 miles), and La Barrique Wine Cafe (0.2 miles).
What are some of the property amenities at Crowne Plaza London Docklands?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza London Docklands?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza London Docklands?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Crowne Plaza London Docklands?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Crowne Plaza London Docklands?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Heroica Lounge.
Are there opportunities to exercise at Crowne Plaza London Docklands?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza London Docklands?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza London Docklands offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London Docklands?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Crowne Plaza London Docklands?
Many travelers enjoy visiting Tower of London (4.1 miles), Old Royal Naval College (2.0 miles), and HMS Belfast (4.4 miles).