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Holiday Inn Express London - Park Royal, an IHG hotel

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Victoria Rd North Acton, London W3 6UP England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (291)
360
Panoramas (9)
Room & Suite (164)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express London - Park Royal, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#419 of 1,200 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-story hotel with striking blue-and-white facade, Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport. Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via FREE wireless Internet. We're located in the Park Royal Business Centre, home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre. Westfield London, a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and many restaurants serving everything from Oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye. Plan a day's sightseeing over FREE hot buffet breakfast selection at Holiday Inn Express London-Park Royal's open-plan Great Room. In the evenings you can watch live sport on the plasma TVs.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Business Center with Internet Access
Meeting rooms
Baggage storage
Newspaper
24-hour front desk
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Filipino, Greek and 5 more

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
65Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
1156Reviews31Q+A100Room tips
Traveler rating
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Popular mentions
tortured wrote a review Dec 2021
United Kingdom16 contributions4 helpful votes
Arrived with a bus trip at 1.50pm was told we couldn’t start check in until 2pm we were actually made to wait in reception until the clock struck 2pm bearing in mind h there’s was 20 rooms to allocate was a long drawn out process as some of the rooms were not ready finally got our room key at 2.45pm after a 6 hour journey not good. Staff were not helpful at all and would go as far to say they were pig ignorant one of them was called Elena really needs to practice her customer service skills. They said the manager had not made them aware of the booking (even though it was on the system). We had a room for 3 people basically was a double room with a pull out bed no room at all. Room was tired and well used.
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Date of stay: December 2021Trip type: Traveled with friends
Room Tip: Book a different hotel
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Response from Holiday Inn Express Park Royal, Owner at Holiday Inn Express London - Park Royal, an IHG hotel
Responded 4 weeks ago
Dear Guest, Thank you for staying with us and taking time to leave us your valuable feedback. We are sorry to hear the stay did not live up to your expectations, please do not hesitate to contact us directly to discuss this further. Best Regards, Martina & Team Park Royal
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tigerlilly07 wrote a review Oct 2021
Norwich, United Kingdom88 contributions65 helpful votes
Stayed here recently while visiting friends in London. We have stayed here several times over the years as this hotel is very convenient for the tube on the central line. Unfortunately this stay was disappointing. The toilet seat lid in the room had a broken hinge & was tricky to manage. We reported this to reception when we checked out. The room was unbearably hot which meant we had 2 uncomfortable restless night's sleep. I contacted reception to ask if we could have a fan for use in the room but the night manager phoned back & said he couldn't find a fan & that we should open the window. We did open the window but this then means you hear the noise from the tube trains running behind the hotel. We had to leave the window open as it was stifling with it closed. I was advised by reception that the hotel is operating central heating mode currently. The staff were very pleasant on reception & breakfast was well stocked.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from IHG Service, Owner at Holiday Inn Express London - Park Royal, an IHG hotel
Responded Nov 9, 2021
Hello tigerlilly07, Thank you for allowing us the chance to host you and for leaving us a review! I'm delighted to know that you're pleased with the service provided by our staff, and the breakfast options. It's also nice to hear that you found the location convenient. However, I'm sorry to learn about the issues encountered with the bathroom condition, the room hot, and the noise disturbances. The experience you described certainly isn’t what we want for any guest. I understand this prevented you from having a comfortable stay. I would like to assure you that these areas will be given immediate attention by hotel management. I hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Best regards, Jonathan A Case Manager IHGService
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Ray wrote a review Aug 2021
Oxford, United Kingdom4 contributions
We stay here and is very nice quiet and the stuff are helpful and clean the rooms The bar restaurant is also a good place to have a drink we had a few beers kids had soft drinks is very good location to get to central London Very near tube station I recommend
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Date of stay: September 2021Trip type: Traveled with family
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Joe B wrote a review Aug 2021
2 contributions
Me and my siblings were very well looked after by Sergio. We arrived late and he made sure we got checked in smoothly and explained how the breakfast service works Thank you Sergio and holiday inn express
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Date of stay: August 2021Trip type: Traveled with family
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Response from Holiday Inn Express Park Royal, Owner at Holiday Inn Express London - Park Royal, an IHG hotel
Responded Aug 11, 2021
Dear K71PSJoeb, Thank you so much for taking the time to write such a complimentary review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We are most proud to read your kind words about our staff and will be sure to share this with our team. We look forward to welcoming you back during your next trip to London. With kind regards, Mohammad Ali
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KateCornwall83 wrote a review Aug 2021
Eastbourne, United Kingdom22 contributions11 helpful votes
We use holiday inn very regularly so have stayed in many around London. The staff in this one try really hard and are very friendly, communal areas are lovely and room has had the redecoration. It was also quite big for a family room and the staff were very friendly to our daughter. Whenever we raised issues with staff they did their best to resolve… but to be honest we got a bit embarrassed to keep moaning! Car park is really tiny. When we arrived it was full. We spoke to the manager as we needed a blue badge space and they found us somewhere to park outside the car park and then reserved us a space for the rest of the stay. If you need a disabled space you need to ring in advance and they will keep you one… we’ve never known this system in any other HI but the car park is really small. £20 a night is really steep… much more than I pay in central London which seemed bonkers. They seem really short of towels, toiletries, pillows, tea etc. When we arrived we had one towel, three pillows, coffee sachets and two cups for three people. No shower gel, shampoo, tea or sugar. We phoned down and they did bring extra pillows, towels and tea! On day three we caught the cleaner in the hallway and asked if we could change two of our towels (they were rather used by then) but could only have tiny hand towels as the hotel didn’t have any more large towels. She was very very apologetic. The room itself had had the upgraded decoration so looked nice on the surface and it was clean but there were lots of things that needed fixing- two lights in the room didn’t work at all, the tv was being held onto its stand by a biro and the shower is extremely dated. The windows wouldn’t close (it was really warm so we didn’t mind) and the air con is so incredibly loud we couldn’t stand having it on. I really feel for the staff at this hotel who try hard and are very kind but the hotel really needs some money spending on bringing it up to standard. We wouldn’t stay again as there’s much better Holiday inn options in London for the same cost
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Date of stay: August 2021Trip type: Traveled with family
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Response from Holiday Inn Express Park Royal, Owner at Holiday Inn Express London - Park Royal, an IHG hotel
Responded Aug 11, 2021
Dear KateCornwall83, Thank you for providing this feedback to us. We are very disappointed to hear that you did not receive the excellent service that we pride ourselves on during your recent stay at Holiday Inn Express Park Royal. We take feedback from our guests very seriously, and are saddened to see your disappointment. Please reach out to me directly on reception@hiexparkroyal.co.uk for any future travel as I hope we can make it a better experience for you on your next visit. With kind regards, Mohammad Ali
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PRICE RANGE
$101 - $184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express london-park royal hotel london, holiday inn london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
108
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Frequently Asked Questions about Holiday Inn Express London - Park Royal, an IHG hotel
Which popular attractions are close to Holiday Inn Express London - Park Royal, an IHG hotel?
Nearby attractions include The Russian Cannon (0.2 miles), Oxfam Bookshop (0.5 miles), and Rent A Routemaster Ltd (0.7 miles).
What are some of the property amenities at Holiday Inn Express London - Park Royal, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Holiday Inn Express London - Park Royal, an IHG hotel?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Express London - Park Royal, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express London - Park Royal, an IHG hotel?
Conveniently located restaurants include Beirut Nights, Miod Malina, and Nonna Lina Pizzeria.
Are any cleaning services offered at Holiday Inn Express London - Park Royal, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express London - Park Royal, an IHG hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express London - Park Royal, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Hindi, Greek, and Romanian.
Are there any historical sites close to Holiday Inn Express London - Park Royal, an IHG hotel?
Many travelers enjoy visiting Wallace Collection (4.6 miles), London Museum of Water & Steam (2.7 miles), and Hampstead (4.2 miles).
Is Holiday Inn Express London - Park Royal, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.