The location, the customer service, the apartment are exceptional. I have stayed in many well know branded hotels and apartment, but nothing compares to the service levels provided by Arlington House. The cleanliness throughout is of a high quality, the staff are attentive and professional at every level. I would highly recommend Arlington house and I intend to make it my preferred choice from now on.
We had a truly memorable stay for the Rolling Stones concert in London Hyde Park - the welcome by the Front Desk team was so welcoming & hospitable and was a lovely start to our stay - WOW the apartment was terrific, so very clean & well presented in every way - we were even asked by the Maintenance Team if all was OK which it was. The facilities are exceptional down to the last detail - thank you very much indeed - the location could not be better either..
I have previously stayed at this property around 4-5 years ago and it was a very nice stay. Since my wife and I were planning a 5 night stay in London, we decided to stay here again. First of all, the person who assisted us with the check in was in some different state of mind & was not too friendly like most other of their team members. He also made a mistake and did not read the reservation details carefully and gave us the keys which were programmed only for 3 nights (instead of 5). he also told us that the apartment would be serviced only once during our stay! Upon entering the apartment, we felt rather disappointed as everything seemed rather run down. I had booked their top tier "Deluxe one-bedroom apartment with Park view". The main view was that of their courtyard and we could barely see the park in a distance so that was also a let down. The polish on the bathroom faucets were rather eroded. The refrigerator was making a humming vibration. The washer/dryer also was not in a great condition. The biggest saving grace was Paulo at the reception who is an asset for them. Very knowledgable about the neighbourhood and always very smiling and helpful. Location of the property is pretty good. Secondly, we did get daily housekeeping service and they too did a great job so full marks to them. If they do not start revamping the apartments soon, I feel they may end up losing business. We will most likely avoid this property in future unless we know of the revamp of their rooms.…
We were looking for some last minute accommodation to get some Jubilee atmosphere. We needed to be able to walk everywhere, cook our own meals to keep the cost down and didn’t want to pay over the odds. Arlington House popped up on the internet search and seemed to fit the bill. We booked 3 nights. We’re familiar with the area. This apartment block backs onto Green Park and is just around the corner from the Ritz. There’s a handy pub opposite and Jermyn Street and Piccadilly are just yards away. Despite that - it’s surprisingly quiet - even though there is building work nearby. We booked a one bed street view. We arrived and checked in at reception just as you would in a hotel. The apartment was amazingly large ! The lounge was the same as our own home size-wise. There’s a full dining table, fully equipped kitchen, lovely bedroom with en-suite including jacuzzi and a second toilet. Super clean and stocked with essentials to get you started. It even had an outside terrace (although the doors were closed - safety I guess). The location simply can’t be beaten and it’s a very comfortable stay. Staff were excellent throughout- very helpful indeed. I see some reviews say the rooms are tired. I can see that the furniture has a few chips and some paintwork isn’t perfect but really - have you seen the sort of hotel room you get for the same price in this area? No competition. If you can get a deal (we booked through Agoda) - don’t hesitate. Highly recommended.…
Clean and OK rooms. Centrally located i London with good service and a good price. Really made our trip to London. Some minor wear and tear, but overall a nice place. Will stay there when we go back to London.
Great location to visit London, large well equipped apartment. We have stayed before on a number of occasions and will do so again. Staff polite and helpful. Green Park tube two minutes walk away, and easy ton walk to most of central London from here.
Wonderful location and building with space for family and friends. The larger flats are particularly suited for families or friends and longer stays. So close to everything in the city but still very very quiet. A real hidden gem!
This was an excellent choice for a well located property in central London. We had had a stressful time with 2 previous property cancellations and a scam property too over the 9 months before our son's wedding weekend. From start to finish from the first contact we had with Arlington House Apartments two weeks before the wedding we had great communication, service and the apartment itself was spacious, spotlessly clean and a fantastic base for the wedding activities. Highly recommended
I rented two apartments for 45 days or so. The reception team is great, and the apartments spacious and comfortable. But in one apartment I had a leak from upstairs one Friday night which soiled the carpet in a main bedroom where my family was supposed to stay. They took care of the leak eventually but no one helped to dry the dirty carpet and bathroom until the 'one' cleaning day of the week. No apologies, no offer to move me to a different apartment. They didn't even have enough towel at hand during weekend to soak up the dirty water. I couldn't believe it. Also - the deposits for the rooms...I asked multiple times about it before my departure but the reception staff kept saying "don't worry, they'll refund your credit card"...one week later I still didn't get it back so I had to have my friend in London make a formal complaint to finally get it back. So beware of this kind of things. It's a shame because the staff is truly wonderful.…
Wonderful location. Great and friendly staff. Beautiful apartments, very well furnished.The kitchen is well equipped.We have been there three times already and have experienced apartments of different sizes. We like the ones that look to the garden.