St. James Court, Taj Hotel is a blend of luxury and comfort. Situated in the heart of London, this marvellous piece of property offers exquisite food and service. The hotel is within a five-minute walking distance from Buckingham Palace, and other major tourist points are either at a decent walking distance or a few stations away by bus. The hotel also has a cosy courtyard which is soothing for evening tea or drinks. Indian celebrities and politicians can be seen roaming around the courtyard. The hotel also has a jacuzzi, steam bath and sauna services (included in the price of the room). However, due to paucity of time, I could not avail of those services. As for the service, I would like to highlight a specific instance, Chef Mohit Tak made special efforts in preparing my meal per my requirement. Not only did he comply with my dietary needs, but he also followed up after that to see whether I liked the food or not. The food was delicious beyond comprehension. This remarkable personal gesture was welcoming and heart-touching. It also shows how well Taj takes care of its guests. The guest is made to feel at home, and he never feels like an outsider. Apart from this, I was also touched by the fact that a hand-written note was sent to me at my arrival, welcoming me to the hotel. I will certainly recommend this property to everyone and ensure that I stay here whenever I am in London. Good luck, and keep the great work going. Best, Mohit…
Excellent place to stay, centrally located and excellent facilities, staff is very courteous and make you feel special. I strongly recommend to stay and experience the ambience and services of this great hotel.
We had a wonderful stay at the Taj. We were made Guests of the Day and received complimentary drinks, dessert and a late check out time of 2pm. The staff were friendly, welcoming and made sure our stay was special. Our room was very comfortable and we had everything we needed. We ate at the TH@51 and our food was delicious. We also had breakfast in this restaurant. The range of breakfast food was varied and the buffet side of it was well stocked. The location is great, just a 5 minute walk from Buckingham Palace, Westminster and the royal parks.
We booked this stay for our honeymoon as an extra special treat. Unfortunately this was ruined on the last night of our stay. We arrived back from dinner, spent some time in the hotel bar but on arrival back to our room at midnight our key card wouldn’t work. We went to the lobby and spoke to the manager who said he would fix this and added ‘whilst you’re here you can pay your bill’. We asked politely if we could settle this in the morning at checkout as we were using cash from our wedding gifts which was back in our room. This was ignored and we were told that someone would come up to our room to collect the payment. A member of staff then came to our room, gone midnight to collect a payment without any receipt which we was not happy with. It then meant my husband had to walk back down to the lobby to pay the bill. Lots of excuses to say the payment was needed as there was no credit card details on our room but in the next breath was able to confirm my credit card number (I also had to put a card down to secure my booking in the first place and this was confirmed on check in so was a load of rubbish) Me and my husband left feeling very judged and untrusted by the hotel staff. Really ruined our last night and left us very upset by the whole experience. Left a review on our booking over 2 weeks ago now which has been ignored. No apologies or contact made by the hotel. Would not recommend.…
We initially stayed at St James' Court in May 2021, we had such an amazing experience throughout our stay. The hotel itself is stunning, a great location with very spacious and comfortable rooms. All the staff are incredible friendly and helpful, always delivering the best service, making our stay that extra bit special. We have now made St James' Court our go to hotel in London and recently stayed again May 2022. Our second stay was just as amazing and memorable at the first. We visited Qulion for dinner and have to say it was one of the best meals we have ever had. We cannot recommend highly enough and look forward to our return in June 2022.
I have stayed at St James Court several times. We used to deal with a lovely desk manager named Ciara who has since left which is a shame, but I can happily say that all the other members of staff were helpful and courteous. The rooms are nice enough- the refurbished ones even better. The location is excellent for Buckingham Palace and St James Park. It is a lovely area and you are always guaranteed something interesting and exciting happening somewhere. All in all I'm giving it a good review and we have booked in again for the Jubilee. Not the cheapest place to stay by a long way - but you really are paying for the service, the location and the standard. During covid we were fortunate enough to get a good deal at the The Taj suites which was absolutely outstanding. That's a whole other level.…
From start to finish this place was superb. The stay was a surprise for my 40th birthday, and all the staff were so accommodating, providing a complimentary room upgrade and placing a wonderful cake section plate along with a handwritten birthday card. The front of desk were fantastic and also took a complimentary couples photo of us...obviously when we got a bit more glammed up! Now the breakfast.....AMAZING!! The selection was fabulous, from fully cooked, fresh fruit, cold meats, breads, and a full Indian breakfast selection to boot, in addition we were also offered complimentary mimosas, I could go on, but you get the point. The room was wonderful, clean, modern, and very welcoming. The toiletries were of top quality as one would expect from the Taj. Room service daily to a high standard, if you wanted this, however ability to choose a sustainable option and skip days if you so wished. The cocktail bar was also excellent, with a great selection on offer and perfectly crafted, with all staff being very attentive. We did not eat dinner at the hotel as we had various celebratory dinner reservations planned, however I am sure this would have also been excellent. This hotel is a hidden gem in the city, and we intend to visit for some summer events and spend time in their beautiful outdoor garden space and of course stay on a few occasions ;) Overall if you are looking for a high end stay, with quality as standard, then this is your hotel. I have and will continue to recommend this place to anyone who wants a bit of luxury and pizzazz at affordable prices in the city. Thank you again for making our stay and my 40th so wonderful :)…
All perfect, All perfect, service is wanderful, location incredible, people and ambience really nice. We really suggest this pearl hotel, also other guests were very nice and friendly. I just would pay more attention to breakfast experience.
You might be considering the St James Court because of its central location and the fact that it is slightly less expensive, though no bargain, compared to other luxury London hotels. But do not make the same mistake we did. This is hands down the worst hotel I’ve ever stayed in for the price (around 500 pounds a night). Other reviews highlight how tired the hotel looks inside, and this was more than true. The hallway walls and carpet are beat up, and the furniture is cheap and damaged in the rooms. However, the service makes the Taj’s “World’s Strongest Brand” motto simply laughable. Housekeeping didn’t come on multiple occasions, leaving us to have to shower with dirty towels we left on the floor as a courtesy to the staff (we were in a rush to the theater). Dirty cutlery was left in the room and twice in one night housekeeping barged in while we were getting ready. The third floor was essentially used as a storage unit for banquet furniture, with tables and folding chairs left on the walls. The elevators routinely did not work, and we had to exit the lobby through a service entrance via stairs at least four times. The restaurant service was so slow and inattentive that we ended up walking to the Corinthia to for breakfast to be treated with some respect. On top of all of this, there was not a single staff member or doorman at the lobby upon coming back at night, which is especially concerning given that you don’t need a room key to access the elevators to guest rooms. We were granted a late checkout, but that didn’t stop housekeeping from leaving welcome materials for the next guest in the room and a manager banging on the door to ask if we checked out before the time the front desk offered us. As a 4 star hotel, I expected less service than Claridges or the Mandarin, , but this was unacceptable and I’m shocked this property is vetted by the Taj Brand. I was extremely respectful in letting the management know of these things so they can make improvements for future guests, but Beata's response was flippant and she offered to take off one night of a rollaway bed charge for 50 pounds (off of a 2000+ pound bill) which was also laughable. I will never stay in a Taj again. With so many excellent hotels in London, avoid this one at all costs.…
On the whole we had a good trip, the hotel was just above average, changed room as facilities in original room were poor, breakfast was good but drinks were expensive. Staff friendly & willing to help. Why do hotels not consider hair drying? Never a plug point near a mirror!!
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