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Westpoint Hotel

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Westpoint Hotel
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705 Reviews from our TripAdvisor Community

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Showing 421: English reviews
uk
Reviewed November 13, 2011

This hotel gives a very good first impression, the lobby is impressive and the location is great..... however the room lay out is quite confusing, and it took awhile tofind our room. The room was very basic, but had everything you need. The tv was old & picture green? but we only wanted a bed & shower for 1 night......

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Helpful?
1Thank kissmecath
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Since these are listed buildings (dated from the 1830’s), a few of our rooms are small, but adequate for the purpose. We have also available 1&2 bedroom suites with lounge, kitchen and shower/toilet; please enquire on your next visit. Most hotels have an additional charge for the breakfast, however our Buffet Breakfast is complimentary (included in the price) and comprises...

Belo Horizonte, MG
Reviewed November 13, 2011

The location it's good, near by paddigton station, two blocks from hyde park. The staff was very helpful, they speak portuguese, and give me the turistic information. The is wifi in the lobby, the breakfast was fine, but there is no fruits. There is good restaurante near the hotel. I enjoyed!

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Helpful?
Thank olasBH
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Thank you for staying with us. We look forward to welcoming you again in the near future.

Beverly, Massachusetts
Reviewed November 13, 2011

I was disappointed by the Westpoint. From the outside, it looks like a lovely, unique hotel, but inside is outdated and slightly rundown. Our room was on the lower ground floor and looked out into a "courtyard." It was a good size, but seemed like it hadn't been updated in quite awhile. It could have used a new shower curtain...

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Helpful?
1Thank Eve1717
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

A few of our rooms are located on the lower ground floor; however they are the exact same standard as all other rooms located on the upper floors. All these rooms have windows and natural light. The hotel allocates rooms on the daily basis and when we have full occupancy all rooms are allocated regardless.

North Lincolnshire
Reviewed November 11, 2011

Recently stayed at Westpoint with friends for a weekend in London and shared a room for three. Room was clean and the size sufficient for us. 3 min walk from Paddington Station and tube, so ideal for access all over London. Neighbouring street has great pubs if you don't want to venture out late or call in on way back...

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Helpful?
3Thank blueblackjack
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest Thank you for recommending Westpoint hotel and for taking the time to post your review on TripAdvisor following your recent stay. We were elated to read that you had an enjoyable stay with us and that you appreciated the level of service provided by our associates as they are an excellent asset to the Hotel. We are also...

Toronto, Canada
Reviewed November 3, 2011

1st night - Killed 27 bugs in the room. Was told no other rooms until next day. 1st morning - moved luggage to luggage room in order to change rooms. Love the sign, "The Hotel is not responsible for thefts etc". 2nd night - Killed 10 bugs in the 2nd room. Was told no other rooms until next day. 2nd...

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Helpful?
1Thank TorontoVegasQueen
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

We were sorry to read your review. We have a pest control company that checks the entire hotel on a regular basis, we are proud of our commitment to hygeine and cleanliness and work closely with Westminster City Council to ensure high standards of health and safety are maintained. Your complaints were addressed and dealt with at the time.

Boston, Massachusetts
Reviewed October 18, 2011

I would never recommend this hotel to anyone. Unfortunately I had to stay there for four nights. I received a room in the lower ground with no fresh air whatsoever. Rooms are way too small, as well as bathrooms. There is no chance you can fit into the shower easily. I was surprised by the amount of noise from the...

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Helpful?
1Thank Ashley D
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Most hotels have an additional charge for the breakfast, however our Buffet Breakfast is complimentary (included in the price) and comprises of: Tea; Coffee; Hoy chocolate; Milk; Orange/ Apple juices; Wholemeal/White Toasts; Butter; Jam mixed fruit; Orange marmalade; Cheese; Chicken/ Turkey salami; Chicken/ Turkey/ Olives salami; Baked beans; Sausages; Scrambled eggs; Fruit salad; Dried fruits; Corn Flakes and Rice crispies....

Los Angeles, United States
Reviewed October 13, 2011

I cannot comment as to the quality of the rooms in this hotel because my reservation through booking.com was made for the wrong dates. I can however confirm the other negative reviews on here regarding the customer service of this establishment- it is quite simply appalling and easily the worst of any hotel I have dealt with anywhere in the...

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Helpful?
1Thank kiwiflyguy
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

We ere sorry to read your review. We value our customers and work hard to achieve a good level of customer satisfaction. I am sorry your experience fell short of our normal levels of customer service, previous situations with guests facing a similar problem have always been dealt with promptly. We hope we have the opportunity to welcome you to...

merseyside
Reviewed October 3, 2011

Positives are...Friendly staff excellent reception with a good location The negatives outweigh the positives..... Possibly the smallest and most basic room for a couple I have ever stayed in (I work around the uk and stay in many hotels), it was impossible to fully open the wardrobe door and to get to my side of the bed meant turning sideways...

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Helpful?
1Thank samcock
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

. Since these are listed buildings (dated from the 1830’s), a few of our rooms are small, but adequate for the purpose. We have also available 1&2 bedroom suites with lounge, kitchen and shower/toilet; please enquire on your next visit. .Most hotels have an additional charge for the breakfast, however our Buffet Breakfast is complimentary (included in the price) and...

Cirencester, United Kingdom
Reviewed October 2, 2011

The hotel is is a great location in London. A 5 minute walk & your right in Paddington Station. Ideal for mainline trains & the underground. 20 minutes & your on Oxford Street. Our room was designed for 3 people which would have been a real squeeze, but was fine for the 2 of us. Small bathroom. That said it...

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Helpful?
1Thank an-old-pup
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for staying with us. We look forward to welcoming you again in the near future Most hotels have an additional charge for the breakfast, however our Buffet Breakfast is complimentary (included in the price) and comprises of: Tea; Coffee; Hoy chocolate; Milk; Orange/ Apple juices; Wholemeal/White Toasts; Butter; Jam mixed fruit; Orange marmalade; Cheese; Chicken/ Turkey...

Paris, France
Reviewed September 27, 2011

We booked triple room for 3 nights. The room was small but very clean. Towells.change every day. Breakfast good enough especially the eggs. Good situation 2 min walk to Padington station and Hyde park. Walking distance to Notinghill portobello market. Direct bus to Oxford circus and lot more seesights even at night

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Helpful?
Thank MILANGM
Westpoint1, Guest Relations Manager at Westpoint Hotel, responded to this review

Dear Guest, Thank you for for posting your feedback We look forward to welcoming you again in the near future

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
Affordable and convenient Central London Hotel. Location: Our Paddington hotel is situated in the midst of the peaceful tree-lined avenue of Sussex Gardens close to Marble Arch and Kensington Gardens. The budget (do we need to say this at this stage?) hotel is served by the Heathrow Express, with excellent transport links. Paddington underground and Main line stations, Lancaster Gate station and Hyde Park are a 3 minute walk away. We offer 15-minute transit times to Heathrow International Airport by Heathrow Express. Westpoint hotel offers easy access to London’s top tourist attractions and landmarks including the Royal Albert Hall, Buckingham Palace, Kensington Palace, the Houses of Parliament, Madame Tussauds. If you are a shopping fan we offer easy access to Westfield Shopping Centres in West London and Stratford, Oxford Street, Bond Street, boutiques in Carnaby Street and Nottinghill. Enjoy breathtaking skyline views from the London Eye and enjoy the nightlife in Piccadilly and Leicester Square as well London’s west end offering theatre and performance venues. There is always a good time to visit London. With a packed calendar from international concerts, exhibitions, carnivals to sporting events and local attractions including horse riding in Hyde Park. The London Tourist hop-on and hop-off bus is right on our door step offering an excellent opportunity for sight-seeing at your leisure. If you are looking for hotels with easy access to central London, budget hotels in Paddington or hotels near Hyde Park, the Central London Hotel, Westpoint Hotel is your premier choice. ... more   less 

Additional Information about Westpoint Hotel

Address: 168-172 Sussex Gardens | Hyde Park, London W2 1TP, England
Location: United Kingdom > England > London
Price Range: $83 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Westpoint Hotel 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Westpoint Hotel London, England
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Questions & Answers

Here's what travelers have asked, with answers from Westpoint Hotel staff and other travelers.
7 questions
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Questions? Get answers from Westpoint Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All noisy, rooms seems like made of paper”
 of 5 bubbles konraadm, 2 weeks ago | Read review
“Room 411, no view but spacious and clean.”
 of 5 bubbles 134margieb, 3 weeks ago | Read review
“Arrive early so that you can request/demand a change of room.”
 of 5 bubbles 708kenh, 4 weeks ago | Read review
“Choose lower level rooms as lift out of order.”
 of 5 bubbles ChrisCz, Sep 6, 2016 | Read review
“Paddington Station is only a 5 minute walk from the Hotel”
 of 5 bubbles Baills, Aug 24, 2016 | Read review
5 of 5
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