Phoenix Heights by BridgeStreet
4 Mastmaker Road, London E14 9AJ England
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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Room & Suite (21)
Dining (5)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Phoenix Heights by BridgeStreet
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#188 of 2,159 Specialty lodging in London
Location
4.4
Cleanliness
4.5
Service
4.1
Value
4.6
BridgeStreet's Phoenix Heights enjoys a fantastic location in the heart of Canary Wharf. It's hard to think of a more exciting place to live. These modern apartments are beautifully formed inside and out. With modern kitchens and quality fittings throughout. Many have balconies and some have large terraces. There are also some 2 bed triplex apartments on the higher floors. This landmark development is within walking distance of Canary Wharf's great shopping, colourful nightlife and superb travel links. It's also two and a half miles from the City.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Paid wifi
Airport transportation
Non-smoking hotel
Laundry service
Washing machine
Room features
Safe
Seating area
Separate living room
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish, Italian, Lithuanian and 1 more
Location
Full view
95Great for walkers
Grade: 95 out of 100
87Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
4 Mastmaker Road, London E14 9AJ England
Getting there
Canary WharfUnderground7 min
Canary WharfDLR7 min
Rental CarsSee rental cars from $25/day
36Reviews6Q+A5Room tips
Reviews
Traveler rating
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This is my second time staying at Phoenix Heights. First time we were placed on the south side of the hotel. We had a view of the London towers to the right. It was great. This time was awful. We were placed on the 9th floor on the east side of the building. All the machinery that was hidden behind closed doors made the elevator lobby unbearably hot to stand and even wait two minutes for the elevator. The LRT (above ground subway/tube train) that ran every three minutes gave off unbearable noise from 5.30am till 1.am. Right outside our window. It was also so hot in the apartment (there’s no air con) that our apartment did not drop below 26 degrees. We were stuck in a catch. Open the windows and be deafened by the train track. Close the windows and die of heat. We asked to move rooms. Reception did not even try to accommodate our request. Just awful customer service. Although the apartment was huge by London standards it would only translate to a 3 star in my North American comparison. It was pretty basic and showing many signs of age. Definitely do not stay here in the summertime. If I have to stay there again I would only stay in the winter on the south side of the building. But after that experience I will not return. Another important note. It was advertised on the internet for 2300 per week. Through my timeshare I paid 3000. Couldn’t cancel. It was a non refundable booking much to my dismay. …
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here for a week in April with a family of 5. The first thing prospective visitors should realise is that you need to collect the key from an apartment complex nearly a km away and then navigate through roadworks with suitcases to the building. First impressions last and they were not good. The floor was warped and the "parquetry" was broken in places and jutting out of the floor. The beds had dormitory comfort, being thin and unsupportive and the beds are small (double beds). The also tended to make you both sag towards the middle. The furniture was straight out an Ikea catalogue. It was clear that little maintenance/updating had been done in this circa late 90s apartment. Don't be deceived by the photos. The most displeasing feature was the intermittent hot water supply. This seemed to be contingent on the use of other apartments as it would be rare to get hot water during the morning or evenings. I called the manager and the polite receptionist told me she would return my call....this didn't happen. The building is centrally heated with a local controller for the apartment. The building's heat would permeate the apartment and the heating element would rattle all night making sleep uncomfortable. Windows wouldn't stay open sufficiently to allow some ventilation. It would also have been lovely to see out the windows, but the amount of grime on them leads me to believe they haven't been cleaned in many years. The only plus side is the location with excellent transport and shopping options. Aside from this, we paid a premium expecting a quality apartment and responsive management. We received neither. Perhaps we were naive in believing in staying with a branded apartment company, a certain standard would be maintained. I would never recommend these apartments. If you are staying in Canary Wharf, there are plenty of options.…
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Date of stay: April 2018Trip type: Traveled with family
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreet
Responded Apr 20, 2018
We are sorry that this happened whilst you stayed with us. We shall look into all of the things that you have mentioned and take the necessary steps to ensure improvements. Our team are usually very responsive and we do our best to assist all of our guests, we did not do that on this occasion and I shall address that. Should you choose to come back to London, perhaps we could accommodate you in a different property. Please do get in touch.
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As commented by others check in is a faff because its away from the flat. I have been to the area a few times but I still had to phone to find the office which is ten minutes or so walk from apartment block. In view of construction walk think it easier to walk over the footbridge to get to flat rather than the more obvious looking route on a map. They must operate several apartments and so this is of course only a review of the particluar one we were allocated. The view from the 19th floor is amazing with Canary Wharf in one direction and the City in another direction and somewhat further. First impressions very good and appeared generally well equipped. However........ After first day we had very sporadic hot water. To be fair on complaining we were offered to move to another flat with a taxi fare paid but we declined due to amazing view. Bathroom sink didn't drain properly and toilet flush was pretty ineffective. Couldn't get dishwasher to work, but that may have been me. Internet was free and quick but kept losing connection. Given there is a minimum booking length (we had 4 nights for 3 people) the amount of toilet paper and shower toileteries (not especially a problem in view of lack of hot water!) is obviously not adequate. They may have brought more if asked I don't know. Didnt find anything wrong with beds or mattress though. Good for Tube and DLR, very nice restaurant on ground floor of apartment block.…
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Date of stay: March 2018Trip type: Traveled with family
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreet
Responded Mar 16, 2018
Thank you for your review and we are very pleased that you liked the location and the view, from some of the apartments you can see The Shard and The London Eye - sunsets can be spectacular. I am sorry you found some issues in your apartment and we shall address those, we do our best to ensure that things are in working order and I appreciate that you acknowledged that the team offered alternatives promptly. Your fair review is appreciated and the team and I hope you will return to stay with us in the future.
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Let’s start from the check in process. We booked through Interval. How to get here. Don’t take the Tube if you have Any Large American type luggage. The Tube is faster...maybe...but you have to LUG the luggage up and down and over here and there. We took the Heathrow Express to Paddington and booked an Uber. However, you Can Not Catch Uber at the Hilton Paddington anymore, The Uber pick for Paddington Station is now .5 miles away from the Station across the canal on Wharf street. We did not try another address close to Paddington Station, say down the street by Paddington Park. You could try that. Now it’s going to take you an hour in a taxi to go the 9 miles in a taxi, it will be about 55-60 pounds. Check in......pain in the butt. The directions to the check in office we not clear at all. The check in office is 1/2 a mile away at the Circus Apartments on the TOP level of the round about. That point is key as our directions did not state and we drove around the bottom level twice. You have to take the top level and go through Security then almost all the way around the roundabout to entrance to Canary Riverside Plaza hotel. The circus apartments are at the end of the drive by the entrance to Eaton House. You can not safely walk from check in to the apartment. Construction....lots of construction. Now for the apartment. Building is nice from outside. Apartment was clean and nice with the usual dated UK furniture. Beds are terrible, ours sagged in the middle. Hopefully, they won’t they won’t replace it with some rock hard bed. We had no hot water for the first two nights. The UK washer/dryer is a joke. You can wash 2 towels and 2 wash clothes. The dryer function takes Forever. They waste more energy with these tiny combo units in the UK because it takes too damn long to do laundry. Kitchen and bathroom are nice, no complaints there. Tesco Express is a 4-5 min walk for groceries. You will need to buy extra toilet tissue and paper towels. Canary Wharf tube is a 10 min walk. It’s below a very nice mall w restaurants. …
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Date of stay: March 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreet
Responded Apr 20, 2018
Thank you for your response, we appreciate that you took the time to give us a review.
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Spent a week here via Interval International. Apartment is close to Canary Wharf and underground. Lots of places to eat and an excellent Waitrose close by in canary wharf. Used Just Park app for parking close by which was very reasonable. We had an apartment on 15th floor. 2 Bedrooms, 1bathroom, lounge, dining area and a fully equipped kitchen. The apartment was clean and we were given a midweek cleanup. The beds are terrible. The mattress is soft and uneven which caused me a lot of back pain. For the price we paid and for London with a family of 5 it was great value. But will I stay here again. I doubt it.
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Date of stay: December 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreet
Responded Feb 8, 2018
Many thanks for your review, we appreciate your feedback and really value the detail. It helps us to improve things going forward. We shall definitely investigate and action the mattress change - we are glad you enjoyed the rest of your stay.
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We stayed in a 2 bedroom unit last week. Two main downsides for us--both bedrooms have double beds; my kids don't do well sleeping in the same bed so my daughter was mostly on the couch; other downside is that the mattress my husband and I slept on was badly in need of replacement. Upsides--close to the tube and DLR, shopping nearby, neighborhood feels safe. The check in process is a bit cumbersome but the staff was helpful and friendly in helping to sort out how to get from the reception location to the actual property. I would advise checking in when the unit is available and having a taxi waiting for you as you do so, it would have made things easier for us. If you are American (as we are) the washing machine is a bit different, and the drying part really does not dry clothes; there is a drying closet that works well. All in all I would stay here again but I would hope that the mattress would be replaced by then. The wifi is free and worked fine for us.…
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Date of stay: November 2017Trip type: Traveled with family
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kathleen C, General Manager at Phoenix Heights by BridgeStreet
Responded Nov 30, 2017
Thank you so much for your review and for giving us your feedback - this is so useful to us as we can act on it and improve things going forward. We understand that children do not always like to share a bed and are able to offer solutions - sofa beds and/or extra beds - please do let us know if you return and we will be able to assist with this. Apologies that the mattress was not to your comfort - we will check this. The team and I are delighted to receive great feedback about our service and appreciate that you mention your positive interaction with us. We note that you would stay with us again and look forward to welcoming you back in the future.
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We stayed here for one week in a two bedroom apartment. It had a large living room and a large kitchen. It was clean and well equipped. The location was great. Short walk to transportation and shops. Nice area to go for walks. There is no reception in the apartment. We had to pick up the keys to the apartment from another building which is few minutes walk. For services we had to call the support line. During our stay the daytime temperatures were in the mid twenties. The apartment does get hot. There is no A/C, but there are fans. We enjoyed our stay here.
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Date of stay: May 2017Trip type: Traveled with family
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KChandley, General Manager at Phoenix Heights by BridgeStreet
Responded Aug 7, 2017
Many thanks for your review - we very much appreciate your feedback. During the month of June, we had the hottest weather in London, in a record 27 years - although we provided fans and advise on how to stay cool, it was very warm! Thank you for highlighting this, as it is good to know.
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Whenever I'm in London I just prefer staying at the Phoenix Heights serviced apartment in Canary Wharf. It's perfectly located with quick access to the business zone. Has an amazing market nearby and some awesome pubs and restaurants. The apartments are fully equipped with heating and fully functional kitchen. Much better than staying in a cramped London hotel if your stay exceeds 4-5 days
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Date of stay: November 2016Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This was more of a last minute trip so with a quick check of the other Tripadvisor reviews we figured we could not go wrong with this property. Upon arrival we had to fetch the keys from a sister property in the same neighborhood, which was very easy. Even though we had a late arrival we were met by the property manager, Sean, who was very helpful in getting us into the property and calling us a cab for dinner. We stayed in a 2 bedroom unit that had a great view of the city. We found it to be very spacious, clean and comfortable with everything we needed for our stay. The Canary Wharf (Isle of Dogs) area is really booming with plenty of restaurants, shopping, easy access to the Tube and we enjoyed the high-speed water taxi service, The Thames Clipper. The Clipper service has a dock right on Canary Wharf and will drop/pick you up at various locations in the city. When I say high-speed I mean high-speed and will get you to the city proper in half the time of a taxi and gives you an amazing view of the city. To stock your Flat you have a couple different grocery stores nearby. Cassilis Road Co-op is a 2 minute walk south on Mastmaker. A larger grocery is located in the lower level of the mall in the East Wintergarden building just across the S Quay Footbridge. Both have everything you should need for your stay. The mall also has a pharmacy should you need one. Be sure to check your welcome packet as it should contain a map of the area…we discovered it the last day. There are plenty of great places to eat in the city, all with great food and quality service. We made reservations at "The Ivy" to experience one of the city's "institutions". It was highly recommended, from a former Ivy chef, that we try the Devonshire chicken. Be aware that this dish will take about 45 minutes to prepare so don't be in a hurry. Another outstanding meal we had and just by chance was at Gaucho at the Canary Wharf docks. We stopped in just for a drink and after seeing the food come out decided to stay for dinner. We order the Chateaubriand and it was amazing. Needless to say there are plenty of things to see and do while you are in London. A couple of the highlights were the Food walking tour we took of the Borough Market with Ed. It was a part of the city that I don't think we would have discovered without taking this tour. The other tip is that you can visit the two bars at the top of the Shard for free to have a drink. Cheers!…
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Date of stay: September 2016Trip type: Traveled as a couple
Value
Rooms
Room Tip: One that faces the city
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very nice view, close to town centre. Canary wharf is very nice area, big shopping centre is near by, lots of nice restaurants as well. Flat was very clean, bright, felt like home! For sure coming back here again
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Date of stay: June 2015Trip type: Traveled as a couple
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$77 - $169 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
57
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Claim Your Listing Frequently Asked Questions about Phoenix Heights by BridgeStreet
Which popular attractions are close to Phoenix Heights by BridgeStreet?
Nearby attractions include Canary Wharf (0.2 miles), Ship Wreck at Salen Beach (0.2 miles), and Sir John McDougall Gardens (0.3 miles).
What are some of the property amenities at Phoenix Heights by BridgeStreet?
Some of the more popular amenities offered include free wifi, airport transportation, and laundry service.
Which room amenities are available at Phoenix Heights by BridgeStreet?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What are some restaurants close to Phoenix Heights by BridgeStreet?
Conveniently located restaurants include Moira Restaurant, Capeesh, and Goodman Canary Wharf.
Does Phoenix Heights by BridgeStreet have airport transportation?
Yes, Phoenix Heights by BridgeStreet offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Phoenix Heights by BridgeStreet?
Yes, laundry service and a washing machine are offered to guests.
Which languages are spoken by the staff at Phoenix Heights by BridgeStreet?
The staff speaks multiple languages, including English, Spanish, Italian, Polish, and Lithuanian.
Are there any historical sites close to Phoenix Heights by BridgeStreet?
Many travelers enjoy visiting Churchill War Rooms (4.7 miles), Tower of London (2.4 miles), and Houses of Parliament (4.5 miles).