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Castleton Hotel

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Castleton Hotel
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511 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Auckland, New Zealand
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 days ago NEW

Lift still broken - reading the previous reviews from July it seems like management doesn't really care about it, stains on carpet throughout the rooms and corridors, a pungent smell throughout, toilet is the size of the washroom on an aeroplane, stained chairs. no place to put your luggage anywhere + no table top. when i entered the hotel, the... More 

Helpful?
Thank n1pola
Swindon, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got a cheap deal on a double room for one night. For the price we paid the room was adequate and the breakfast was good. I wouldn't have wanted to pay the full price. The location is excellent and is minutes from Paddington and Hyde Park. The bed linen and bathroom were spotless and the bed was reasonably comfortable,... More 

Helpful?
Thank pintabest
Campinas, SP
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

A good relation price/quality and it is clean and the location is very convenient! The breakfast is not so Good, they are very strict with timing, I was having breakfast, it was 9:30, and they could not serve me a cup of coffee. The front desk personel are very helpful!

Helpful?
Thank Dangeja
Kuala Lumpur
Level Contributor
168 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed August 2, 2016

Stayed here for 2 nights. Location is excellent!! 2-3mins walk to Paddington Tube Station and Paddington Train Station, which is the nearest compared to many other hotels located along Sussex Garden St (pls note that the Paddington tube station is closed until Aug 2016 and the nearest station is about 5-10mins walk, which are Edgware Road, Bayswater or Warwick Ave... More 

Helpful?
Thank IntanWan
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Intan Wan, 'Salam Sejahtera' and 'Terima Kasih' for your review and your recent stay with us. It was indeed a pleasure to have you at our hotel and thank you for your support towards Berjaya Hotels, a 100% Malaysian home grown brand. It was unfortunate that I have not met you personally during your stay with us. We are... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed August 2, 2016 via mobile

The hotel is really clean, the rooms are a bit narrow but we technically only had to sleep in them (didn't spend much time there during the day). The beds are really comfortable and the rooms are very well air-conditioned. The bathrooms are narrow but it gives them a very cosy feeling. The lift was out of order, however, they... More 

Helpful?
Thank Mona N
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Mona N, Thank you for your kind review and your recent stay with us. We are indeed glad that you have had a great stay with us. Our location is indeed our selling point as Paddington Station which is a mere 5 mins walk away connects you to literally anywhere in London. My team and I would like to... More 

Southern Finland, Finland
2 reviews
3 of 5 stars Reviewed July 28, 2016

I stayed a week at this hotel with my two grown-up daughters in July 2016. The three-bed room was quite small, but we managed to fit in with all our luggage. Air-conditioning was a great plus, since it was extremely hot at the time of our stay. Another great plus was free wifi in our room! What was absolutely best,... More 

Helpful?
Thank 33sari
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello 33sari, Thank you for your kind review and for choosing to stay with us. We are indeed delighted to have you here with your two lovely daughters. We do hope you have had a wonderful girls holiday in London. We are pretty sure that you ladies have done quite a bit of shopping at Oxford Street which is just... More 

Birmingham, United Kingdom
1 review
1 of 5 stars Reviewed July 26, 2016

Arrived and they had got my booking wrong - twin instead of double. Offered me an "upgrade" to the family room. This turned out to be a long narrow room with a double bed and two single beds, tightly packed in up against each other, and a bathroom which acted as a wet room (a poor excuse for a shower).... More 

Helpful?
Thank rjpc93

Travelers are raving about these London hotels

1 review
1 of 5 stars Reviewed July 25, 2016 via mobile

I've had to put a night there with my family before our next flight out from London the next day. Apart from its strategic location, the property is terribly small and the carpet smells. On top of that, the elevator was broken and we've had to put some of our big suitcases in the hotel's storeroom (which the reception assured,... More 

Helpful?
Thank SherLyn C
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi SherLyn C, We thank you for your review and recent stay with us. We regret that we have not been able to meet with your expectations during your recent stay with us. We are indeed surprised to hear that your bag has been tampered with as this will not be possible as our guest storage is kept locked at... More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2016

This was my second time to stay there. I like this hotel for its great Location, Always Great Value of money and a very helpful front desk. Though they have a small reception however the people over there were really nice and friendly.

Helpful?
Thank Khan1017
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hello Khan1017, We thank you for your great review and for the continuous support. My team and I are glad that you have had a great stay. We will always strive to ensure that the best possible services are rendered to each and every of our guests. We look forward to welcoming you back again for the third time and... More 

Northampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 12, 2016 via mobile

The room was deceptively smaller than the image on website, making it very claustrophobic. Tea making facilities wholly inadequate. Sitting or lying on the bed was the only option as this took up majority of the room. Bathroom was mainly clean however very small so much so that if you're over 5'6" you don't stand a chance of a decent... More 

Helpful?
Thank Tracey R
TCH_MGR, General Manager at Castleton Hotel, responded to this review

Hi Tracey R, We thank you for your review and for staying with us. We regret that we were not able to meet with your expectations during your recent stay with us. Your valuable feedback will be looked into and the necessary improvements will be carried out. However, we wished to clarify that we do provide full English breakfast as... More 

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
Official Description (provided by the hotel)
One of the best value Paddington Hotels, and situated in the heart of London Paddington, The Castleton Hotel is the ideal base for exploring the capital. Located very close to Hyde Park, many of London's most famous attractions are within walking distance and Paddington Station, with its excellent transport links, is just a short walk away. The Heathrow Express train from Paddington can transport you to Heathrow Airport in only 15 minutes.The Castleton Hotel offers 46 rooms, all with en-suite bathroom, air-conditioning, central heating, satellite television, lift access and telephone. Our rooms can accommodate a single person from 45GBP per night and up to four people from 89GBP per night, inclusive of a generous cooked English breakfast and all taxes.With comfortable rooms to ensure a restful night's sleep, and friendly staff available around the clock to offer whatever assistance you might require during your stay, The Castleton Hotel offers excellent value for money.We look forward to welcoming you to The Castleton - the ideal London Paddington Hotel. ... more   less 

Additional Information about Castleton Hotel

Address: 164-166 Sussex Gardens | Paddington, London W2 1UD, England
Location: United Kingdom > England > London
Price Range: $102 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castleton Hotel 3*
Number of rooms: 46
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Also Known As:
Castleton Hotel London, England
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