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Park Grand London Lancaster Gate

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#29 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Park Grand London Lancaster Gate
Park Grand London Lancaster Gate
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1,726 Reviews from our TripAdvisor Community

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Showing 1,484: English reviews
Toronto, Canada
Reviewed September 5, 2016

I don't know if I've ever had a more cordial hotel staff, consistently excellent across the board. Many thanks to helpful and attentive Bogdan, kind Tina at the front desk, and the breakfast lady, Geanina (SP?) My husband wasn't with me on this trip and I felt completely safe and comfortable here as a woman alone. It's an easy walk...

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Helpful?
2Thank wendaroolie
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear wendaroolie, Wow! What a review! I am thrilled to learn that you felt so welcomed and safe with us and that our staff did not disappoint. Tina, Bogdan andGeanina we really happy when they saw their names mentioned on this forum as it shows the commitment our team has towards our guests. They strive very hard to ensure that...

Malaysia
Reviewed September 5, 2016

Stayed for 4 nights in July. Check in was done by Franklin and Maria swiftly and promptly. Prior to my arrival, I have stated my requests and since the swiftness and promptness, I assumed those requests were looked into. The first room assigned #120 was right at the doorway (whereby in my email, I requested for a quiet room away...

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Thank phyeoh
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear phyeoh, Thank you for taking the time to leave your comments on this forum. I am happy to learn that, despite some minor hiccups at the beginning, our team managed to surpass your expectation. Our staff is always ready to assist our guests in their needs and requests and nothing is too much to ask from them. While we...

Worcester, United Kingdom
Reviewed September 5, 2016

Thank you to all your staff to making my stay a pleasant one. Your staff are a credit to you and despite the fact I was in a basement room it was well equipped and very clean. Of special mention is the night porter and reception team. They really did go that extra mile.

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2Thank nebisbubbles
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear nebisbubbles, Thank you very much for your excellent feedback on our especially attentive staff. I am delighted to learn that our team managed to surpass your expectation. Each team member strives very hard to ensure that he guest enjoyed their time with us. We are looking forward to your return visit to pamper you ones more with great hospitality....

South Wales
Reviewed September 5, 2016

Stayed at this hotel for a 3 night weekend break. It is a five minute stroll from Paddington Station with pubs and restaurants close by. The hotel was spotless and staff were very accommodating and helpful. I suggest it has recently been refurbished as everything was new and modern. We were in a basement room there is the sound of...

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Thank Sarge42
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Sarge42, I would like to thank you for your valued comments about your recent stay with us. We are glad that you enjoyed our services once more and that our staff didn’t disappoint. I was surprised to read about the underground noise, even if in the distance, as no other guest has mentioned the same, however, I am happy...

Auckland Region, New Zealand
Reviewed September 5, 2016

We stayed here a couple of weeks ago for 4 nights. Great location, 5 min walk to both Paddington and Lancastergate stations. All the staff were very helpful and friendly. The room we had was very quiet and well equiped although small but this seems to be standard in London. Would definitely return.

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1Thank Moggie1212
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Moggie1212, We thank you for your excellent feedback which has been shared with all our staff We are pleased to read that you liked your stay with us which shows the quality hospitality experienced here at the Park Grand Lancaster Gate. We are already looking forward to your next visit. Kind regards, Vinayak Girgune General Manager

Bogota, Colombia
Reviewed September 4, 2016

I went with my mom for an afternoon tea. The hotel is very nice, the food and the staff (Joy took care of us) were fantastic!. We had a hard time choosing what we liked best of all the sweet and savory treats. Highly recommended!

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2Thank Luz G
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Luz G, Thank you very much for your excellent feedback on our especially attentive staff. Joy was over the moon when he heard that his name was mentioned on this forum. Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are; as...

Nottingham, United Kingdom
Reviewed September 3, 2016 via mobile

My friend took me for my birthday, and the hotel was beautiful. Greeted by the young lovely male receptionist, having a general conversation told him i was here for my birthday. We had a lovely and very attentive waitress called Geania. She was so sweet, always checking on us and even took some photos for us :). The tea was...

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2Thank MonMon22
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear MonMon22, We are delighted to hear that we have made this special occasion truly special and memorable. The team of the Park Grand Lancaster Gate is full of surprises and strives very hard to ensure that all our guests feel special and cared for. I am really grateful for your recommendation as it is one of the greatest compliments...

Sydney, Australia
Reviewed September 3, 2016

Due to a technical issue at the original sister hotel in Kensington, I was transferred to Lancaster Gate. The service was quality, from the moment I was transferred and right throughout my stay, the personal touches made a difference. Also being provided with a smart phone to access free international calls and to use around London with free internet. This...

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2Thank jubeslife
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear StandardIssue, Thank you for this amazing comment. I am delighted to learn that, despite not being your first choice, you had such a great time with us and that our staff did not disappoint. Our Handys are truly extraordinary. Need a city guide? email and internet access with free local and national mobile call? How about international calls free...

Peterborough, United Kingdom
Reviewed September 3, 2016 via mobile

Stayed here for 1 night on our anniversary. We were welcomed with a drink of orange juice and towel to freshen up. We arrived early so our room was not ready however we were able to leave our bags. The room on the small size however has everything you need. Very clean and the staff were very nice. I would...

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2Thank misssk1980
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear misssk1980, Thank you for taking the time to leave your comments on this forum. I am sure that your fellow travelers will find your comments very helpful. I regret to learn that we were not able to provide you a room early in the morning. This is due to the high occupancy during Summer time but I am happy...

New York City, New York
Reviewed September 2, 2016

My first time in London and staying at this hotel. It was pleasant and clean. Free wifi! The location was quiet yet close to many places like spas and restaurants. Short walk to Hyde Park. There is even a cleaners across the street. The hotel provides a phone for calls, maps internet etc... I used it mostly for GPS around...

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Helpful?
Thank jak101
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear jak101, We thank you for your fabulous comments on your recent visit to London. Our new Handy's really are something else. Our guests can take them out and navigate around the city. Additionally, free local and national mobile calls are included. And, for international guests there are free calls to 5 pre-selected countries (please contact our reception team to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London
Price Range: $141 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Jetsetter so you can book your Park Grand London Lancaster Gate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England
Hotel Style:
#19 Family Hotel in London
#29 Luxury Hotel in London
#29 Business Hotel in London
#42 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Lancaster Gate staff and other travelers.
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Questions? Get answers from Park Grand London Lancaster Gate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Although the basement roomwe had was very nice we would go for a room on one of the upper floors with a view of the surroundings”
 of 5 bubbles dlfrancis, 6 days ago | Read review
“Try to get a suite as the Club and Standard rooms are small.”
 of 5 bubbles Bigmike54, 1 week ago | Read review
“All rooms must be fantastic, cannot think of anything.”
 of 5 bubbles HulyaD_12, 3 weeks ago | Read review
“A club room would be helpful we were given a standard room at first and we had to sit sideways on the toilet.”
 of 5 bubbles hurgill40, 4 weeks ago | Read review
“my room was a single so it was very small”
  • my room
 of 5 bubbles brucep432, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question