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Park Grand London Lancaster Gate

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#29 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Park Grand London Lancaster Gate
Park Grand London Lancaster Gate
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1,720 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
Maidstone, United Kingdom
Reviewed September 25, 2016

We came here as I was given a voucher for a "Sparkling Afternoon Tea". The Hotel was easy to find, close to Lancaster Gate tube station although we spent the early afternoon taking a leisurely stroll through Hyde Park and arrived by foot. The staff were exceptional, especially Jay who served our tea and was very attentive. We were even...

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2Thank AnneCandfamily
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear AnneCandfamily, We are delighted to read your 5 star comments about the afternoon tea experience at the Park Grand London Lancaster Gate. We are glad to note that you enjoyed your tea and found the service standards exceptional. We hope to have you back with us again soon !! With Kind Regards, Pranav Bakshi House Manager

Reviewed September 25, 2016

We had a lovely afternoon tea at the hotel where we were served by Joy. The tea was delicious and the staff all very friendly. Would recommend this to anyone wanting a similar experience in central London.

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Thank Umer H
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Umer H, Thank you for taking the time leave a 5 star review about your afternoon tea experience with us. I am happy to note that you found the tea delicious and the team friendly. Joy was delighted to see your kind remarks and we all look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi...

Dunseverick, United Kingdom
Reviewed September 24, 2016

I went here with my friend on a Sunday afternoon and had a lovely time. There was different types of sandwiches such as beetroot flavoured as well as nice scones and deserts. The staff were so polite and friendly which also followed through in emails from Pranav. Would visit again for afternoon tea.

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1Thank MauriceNI
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Kirsty M, Thank you for your 5 star feedback about your experience at the Park Grand London Lancaster Gate. We appreciate it very much !! It was a pleasure to have you with us and we look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager

Gavle, Sweden
Reviewed September 24, 2016

I have realised that I have forgotten to review my stay at Park Grand in March. I visited Park Grand the first time in March 2015 and completely fell in love with the hotel and the staff working there. When my best friend and I decided to go to London in 2016, I insisted we stay at the hotel again....

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Thank gigglish
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Guest, Thank you so much for taking the time to leave a detailed and wonderful feedback about your experience at the Park Grand London Lancaster Gate. The entire team is delighted to read your kind remarks about your memorable and pleasant stay with us. It is great feedback like this which motivates the team further towards delivering the highest...

Aveley, United Kingdom
Reviewed September 24, 2016 via mobile

We have just had a wonderful afternoon tea at this hotel to celebrate the anniversary of our engagement. Joy served us today and he made us feel so special and looked after, he is a credit to this hotel. They gave us a decorated plate which was a lovely little extra touch. Thoroughly recommend this hotel.

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Thank smiffy18
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear smiffy18, Thank you so much for your wonderful feedback about your celebration experience at the Park Grand London Lancaster Gate. We are happy to note that you liked the little touches and you had an overall great experience. We look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi

Bruxelles, Belgique
Reviewed September 24, 2016

I wrote a bad critic about this hotel a few weeks ago as I was staying in a noisy room and complained about it. A bit later I was contacted by the hotel manager to apologise and offer me to pay back my stay there. I have never seen that before and I think that doing this was a really...

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Thank RHODOS61
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear RHODOS61, Thank you for taking the time to leave some great feedback about your stay with us. I am glad to note that your concerns were addressed and the matter was resolved as per your satisfaction. We hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Melbourne, Australia
Reviewed September 23, 2016 via mobile

Staying at Park Grand, London Lancaster Gate Hotel was certainly a memorable experience. The hotel itself was very warmy and welcoming. Upon arrival, we were invited into the lounge as our check-in was sorted. Park Grand covers the needs of a family-friendly environment; fully adapted to a comfortable and cosy living space. With a cosy layout and magnificent display of...

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1Thank Iigtbff
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Iigtbff, Thank you so much for the wonderful and detailed feedback about your memorable experience at the Park Grand London Lancaster gate. Bogdan, Franklin, Georgiana and the entire team are delighted to read you kind comments. We are glad to note that you had a great stay and we hope to have the opportunity to welcome you back again...

Bedford, United Kingdom
Reviewed September 22, 2016

A hotel well worth a visit from entering to leaving the service was exceptional. Lovely food, well presented and we think Georgiana who waited on us deserves a mention as she was very professional indeed.

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Thank john s
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear John s, Thank you for sharing your 5 star review about your afternoon tea experience at the Park Grand London Lancaster Gate. Georgiana was delighted to read your kind comments in the review and all of us look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager

Colchester, United Kingdom
Reviewed September 20, 2016

I booked this event for my parents as a birthday present for my mother. Both of my parents loved the experience and had high praises for the staff and food. I would definitely recommend this experience.

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1Thank Antonia0789
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Antonia0789, Thank you so much for taking the time to leave wonderful feedback about your afternoon tea experience at the Park Grand London Lancaster Gate. The team is delighted to learn that your parents had a great experience. Please feel free to get in touch for any future requests and we look forward to welcoming you back soon. With...

Bromley, United Kingdom
Reviewed September 19, 2016

We had a lovely afternoon tea. The food was amazing, service fantastic and the setting was perfect. Throughly enjoyed it and would recommend to all. We look forward to a return visit soon. Thank you. Sally

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1Thank 36sally69
Valent F, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Guest, Thank you so much for the kind comments about your afternoon tea experience at the Park Grand London Lancaster Gate. We are glad to note that you had a great experience and look forward to welcoming you back again !! With Kind Regards, Pranav Bakshi House Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London
Price Range: $141 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England
Hotel Style:
#19 Family Hotel in London
#29 Business Hotel in London
#29 Luxury Hotel in London
#42 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Lancaster Gate staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Although the basement roomwe had was very nice we would go for a room on one of the upper floors with a view of the surroundings”
 of 5 bubbles dlfrancis, yesterday | Read review
“Try to get a suite as the Club and Standard rooms are small.”
 of 5 bubbles Bigmike54, 1 week ago | Read review
“All rooms must be fantastic, cannot think of anything.”
 of 5 bubbles HulyaD_12, 3 weeks ago | Read review
“A club room would be helpful we were given a standard room at first and we had to sit sideways on the toilet.”
 of 5 bubbles hurgill40, 4 weeks ago | Read review
“my room was a single so it was very small”
  • my room
 of 5 bubbles brucep432, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question