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Park Grand London Lancaster Gate

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#34 of 1,077 Hotels in London
Certificate of Excellence
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Park Grand London Lancaster Gate
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1,571 Reviews from our TripAdvisor Community

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Showing 1,352: English reviews
Reviewed July 9, 2016 via mobile

I have booked a standard room but unfortunately the size can be only be classified as a rabbit hole. It was difficult to walk around and fit our luggage. The bathroom was also very small. The staff were excellent and the location was great. Pity about the room sizes otherwise the hotel is good.

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Helpful?
Thank Thomas D
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Thomas D, I would like to thank you for your valued comments about your recent stay with us. I am delighted to know that our team did everything to make your stay more comfortable. The Park Grand Lancaster Gate is built within a Victorian house and therefore not a hotel purpose built building. The Park Grand Lancaster Gate offers...

Reviewed July 8, 2016

Excellent location! Razvan always smiling and willing to help. Front desk staff attentive and friendly! 2 blocks from Hyde Park. Tube (metro..subway) in walking distance. Bus lines close as well. Quiet neighborhood. Most have a mentioned that rooms are on smaller side, but that is expected in Europe..I would definitely book this hotel again! Hotel provides Handy phone for local...

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2Thank Mark T
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Mark T, Thank you very much for your excellent feedback on our especially attentive staff. Razvan was over the moon when he heard that his name was mentioned on this forum. Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are; as...

London, United Kingdom
Reviewed July 7, 2016 via mobile

Hotel is very good! They are kind :-) They have single room. It is very cute and cozy and clean. BUT they did not answer my email. I don't know why. I emailed them about payment. After i check out they charged extra fee. So i emailed them. It past 3 days.. :-( In my country(korea) if customers ask something...

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Helpful?
Thank 282jiael
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear 282jiael, Thank you for your recent stay with us and your valued feedback. I am delighted to know that your stay was met with your expectations. I regret to learn that your email was not answered promptly and am am happy to inform that our team is looking into your case. We hope to be able to welcome you...

County Durham, UK
Reviewed July 7, 2016

I stayed in a Club Class room for two nights in July. I think the definition of Club Class here is more than slightly different from that of other hotels. Whilst not horrendous, this place is a long way below the standard claimed. Tiny basement room, lumpy pillows, no iron in the room, a lot of noise from adjacent rooms....

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9Thank DrDave2
Reviewed July 5, 2016 via mobile

Had a very enjoyable stay over the weekend at park grand Lancaster Gate , we were attending the Florence & machine gig in Hyde park so found the location to Hyde park spot on being a short ten min stroll away ... We stayed in a club room which met all of our needs in comfortable surroundings , heated bathroom...

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Thank Mistymilo
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Mistymilo, Thank you for taking the time to review your stay with us and I really appreciate that you took the time to mention some of our in-room amenities. I am delighted to learn that our team managed to surpass your expectation. Each team member strives very hard to ensure that he guest enjoyed their time with us. The...

Nottingham, United Kingdom
Reviewed July 5, 2016

We booked this small hotel to attend a concert in Hyde Park. The customer service was excellent from start to finish. The location is a short walk from Bayswater Road so ideal for Hyde Park. The rooms are excellent though a bit small but probably no different from many other hotels in London where space is a premium. I would...

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Helpful?
Thank Mike M
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Mike M, We thank you for your excellent feedback which will be shared with all our staff. Our always attentive team is the true heart of this operation and nothing is too much to ask from them. We are looking forward to your return visit to pamper you ones more with great hospitality. Kind regards, Vinayak Girgune General Manager

Houston, Texas
Reviewed July 4, 2016

Cute hotel, close to public transit to get you anywhere in the city. We found hair in our bed when we checked in, but the front desk helped us get new sheets/covers. The room comes with a cell phone that you can use during your stay to make free calls (to certain countries) and free data when you go out...

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1Thank Wander_Mels
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear Wander_Mels, Thank you for taking the time to leave a comment here on TripAdvisor. I am certain that the same will help your fellow travelers. The team of Park Grand Lancaster Gate was thrilled to learn that your enjoyed your stay with us. Unfortunately, we were not able to locate your reservation and therefore I am not sure about...

New York City, New York
Reviewed July 4, 2016

We also stayed at the Park Grand Padding Court before so this is a similar hotel. The decor and style of both hotels are very similar. The difference with the London Lancaster Gate is that they also have us a free phone to use that had included cellular and Internet service. Our own phones already had both as well so...

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Helpful?
Thank shuynh21
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear shuynh21, Thank you for taking the time to leave this great review here. I am delighted to learn that you enjoyed both our properties. The new Handy is not available in both properties. Our guests can enjoy: complimentary internet outside of the hotel and complimentary local and mobile calls to British numbers. The Handy comes with apps and the...

Chepstow, United Kingdom
Reviewed July 4, 2016

We ended up staying in this hotel on the Sunday night after the Carole King concert. We had booked into the Park Grand Lancaster Gate just around the corner and turned up around 1 pm to see if we could leave our bags before going to the concert. Even though we were an hour before official check-in, the staff worked...

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Helpful?
Thank The_Don_UK
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear The_Don_UK, Dear Guest, Thank you for taking the time to comment on your stay at Park Grand Lancaster Gate. It encourages us to improve and strive for the best service to all our guests. I have shared your valuable feedback with my team members and we hope that you will visit us soon and give us the chance once...

Broxbourne, United Kingdom
Reviewed July 2, 2016

The Park Grand London Lancaster Gate hotel a short walk away from Paddington and Lancaster Gate station. The hotel itself is an impressive hotel, the staff are extremely attentive and friendly from the initially reception desk to the waiting staff. We were greeted with warm hand towels on arrival and led to our table for two. The afternoon tea dining...

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Helpful?
Thank rickyrico
Vinayak G, General Manager at Park Grand London Lancaster Gate, responded to this review

Dear rickyrico, Thank you for this wonderful review. It was certainly a pleasure to have you with us for an afternoon tea. Your comments in regards to the toilets have been taken on board and will certainly be discussed with our projects team. We are glad that you enjoyed our food and services once more and that our staff didn’t...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London
Price Range: $125 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England
Hotel Style:
#19 Family Hotel in London
#29 Business Hotel in London
#33 Luxury Hotel in London
#42 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Lancaster Gate staff and other travelers.
63 questions
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Questions? Get answers from Park Grand London Lancaster Gate staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“its worth asking for Club rooms.”
 of 5 bubbles michaellloyd1, today | Read review
“Club rooms are very good”
 of 5 bubbles 1966KM, 5 days ago | Read review
“Club rooms are great value for the add ons”
 of 5 bubbles NeilA85, 1 week ago | Read review
“Not room 101”
 of 5 bubbles H11FTC, 1 week ago | Read review
“My single room was very compact but the small space design was very good”
 of 5 bubbles Dannyt986, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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