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Park Grand London Lancaster Gate

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#30 of 1,089 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Park Grand London Lancaster Gate
Park Grand London Lancaster Gate
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1,846 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
Reviewed December 28, 2016 via mobile

Stayed for a family visit to Winter Wonderland on 21st December 2016. From start to finish we were made to feel special! A welcome with the door opened, bags taken to room and greeted with warm towels and a complimentary drink. Upgraded to club class with a fruit basket, small bottle of wine and toiletries with morning newspaper. Also a...

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Helpful?
Thank Melanie B
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Melanie B, Thank you so much for taking the time to leave a wonderful review about your stay with us. We are glad to note that you have a great stay and we appreciate your kind comments about the service and the Hotel. Please feel free to get in touch with me for your next reservation and I will...

Reviewed December 27, 2016

My partner and I stayed for 3 nights at this hotel just before Christmas and it could not have been more perfect. From the moment we pulled up in the taxi we were treated like royalty by the accommodating and very pleasant staff. We were a little early for check-in but no problem - a hot towel for washing off...

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Thank Christopher M
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Christopher M, We can't thank you enough for your wonderful and detailed feedback about your stay at the Park Grand London Lancaster Gate. We are delighted to note that you had a great stay and we really appreciate your kind comments about the team and the Hotel, it was a pleasure to have you stay with us. Please do...

Thoiry, France
Reviewed December 22, 2016

I had a wonderful stay in this hotel. Everyone was helpful, friendly and professional. The hotel itself was great with good location near Paddington and nice bedrooms. Everything looked good and clean for a reasonable price.

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Thank Pascal G
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Pascal G, Thank you for taking the time to leave a wonderful review about your stay at the Park Grand London Lancaster Gate. The team is delighted to read your kind comments in your feedback. We hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Savannah, Georgia
Reviewed December 21, 2016 via mobile

You decide to book this hotel after seeing the great trip advisor reviews. The prices seem reasonable for London so you pull the trigger...after all the hotel is located in a safe well regarded neighborhood near Kensington. You arrive after a 5 minute walk from the nearby tube station and promptly check in at the narrow lobby. The clerk offers...

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2Thank Charlie H
UK & New Orleans
Reviewed December 21, 2016

I could not fault this venue for the afternoon tea. From start to finish we were warmly welcomed by the staff. Upon arrival we were greeted with hot towels before being lead to our table. The server explained the teas and also offered coffee, then when the food arrived he explained what each item was. They were always making sure...

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Thank devisuz
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear devisuz, Thank you so much for your 5 star review about your great afternoon tea experience with us. We are delighted to read that you had a memorable experience with us. We look forward to welcoming you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Taunton, United Kingdom
Reviewed December 19, 2016 via mobile

We have stayed in the Park Grand Paddington Court before and the Lancaster Gate is just around the corner about a five minute walk from Paddington. The staff were extremely friendly and courteous and nothing was too much bother. Warm flannels, mulled wine and mince pies greeted is on arrival. Our double room was on the small side but as...

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1Thank Julie B
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Daer Julie B, Thank you for your feedback about your stay at the Park grand London Lancaster Gate. We are glad to note that you had a pleasant stay with us, however we are disappointed to learn that you were not entirely satisfied with all aspects of your room. We do have bigger Club Double rooms, kindly get in touch...

Singapore, Singapore
Reviewed December 18, 2016

The service in this hotel surpasses the service provided by even the 5-star and 6-star hotels that I've stayed in in my travels. Any inconvenience one might encounter in this hotel can be forgiven because of the responsive, helpful and cheerful service of the staff. Although the room and the bathroom are small (despite ours being a club room), the...

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Thank Macfluff
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Macfluff, Thank you so much for taking the time to leave a wonderful review about your stay at the Park Grand London Lancaster Gate. We are delighted to read your kind comments in your feedback and joyous to learn that you had a memorable experience. We have noted your suggestions about the breakfast offering and we are looking into...

London, United Kingdom
Reviewed December 18, 2016 via mobile

Went with a friend for Afternoon tea. The service was fantastic I couldn't fault it one bit. After we arrived we were given hot towels to freshen up and introduced to our server. We had the choice of various teas or hot chocolate or coffee; all were refillable. Great choice of sandwiches on different breads. Lovely warm scones and a...

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Thank Louisejan
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear Louisejan, Thank you so much for taking the time to leave a fantastic review about your afternoon tea experience with us. We are glad to note that you had a great time and enjoyed the treats. We look forward to welcoming you back again soon !! With Kind Regards, Pranav Bakshi House Manager

seattle
Reviewed December 17, 2016

This was a truly excellent-top notch hotel. One of my favorites ever anywhere. The service was honestly breath-taking....the staff was so attentive and amazing--and just damn kind. The beds were very comfortable. The hotel was quiet. The breakfast was quite good. The hotel is in an extremely safe neighborhood. Upscale. Lots of great food nearby with supreme variability in prices....

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Thank seattleboo
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear seattleboo, We can't thank you enough for your Fabulous review about your stay at the Park Grand London Lancaster Gate. We are delighted to read your kind comments in your feedback and we hope to have the opportunity to welcome you back again soon !! With Kind Regards, Pranav Bakshi House Manager

Grassobbio, Italy
Reviewed December 17, 2016

The location of the hotel is very convenient, close to Paddington station.The hotel and the rooms are in general very nice,clean and modern but very small... and the staff is professional and friendly.

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Thank lecterit
Pranav B, Manager at Park Grand London Lancaster Gate, responded to this review

Dear lecterit, Thank you for your feedback about your stay. We are glad to note that you found our location close to Paddington very convenient. We do have bigger club double rooms as well. Please do get in touch with me directly and I will ensure that you have an overall great experience with us. With Kind Regards, Pranav Bakshi...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Park Grand London Lancaster Gate

Address: 14-16 Craven Hill, Lancaster Gate, London W2 3DU, England (Formerly Hyde Park Premier London Paddington)
Location: United Kingdom > England > London
Price Range: $174 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Grand London Lancaster Gate 5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hyde Park Premier London Paddington Hotel London
Hyde Park Premier Hotel London
Shaftesbury Paddington
Park Grand London Lancaster Gate England
Hotel Style:
#19 Family Hotel in London
#29 Business Hotel in London
#30 Luxury Hotel in London
#42 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Park Grand London Lancaster Gate staff and other travelers.
68 questions
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Questions? Get answers from Park Grand London Lancaster Gate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a double room. Single rooms are very small by global standards BUT very normal for London.”
TumbleweedsTraveller, yesterday | Read review
“We had a room at the back which was quiet”
Mumanddaughter08, 2 days ago | Read review
“Room backing onto back as it was very quiet”
jandpnorfolk02, 3 days ago | Read review
“Can't imagine any would disappoint.”
Shellground, 5 days ago | Read review
“Newly renovated rooms, truly a boutique hotel”
eslaw202, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question