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Park Grand London Lancaster Gate

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14-16 Craven Hill, Lancaster Gate, London W2 3DU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#45 of 1,170 hotels in London
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Travelers' Choice

Everyone needs a place to lay their weary head. For travelers visiting London, Park Grand London Lancaster Gate is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Park Grand London Lancaster Gate makes it easy to enjoy the best of London.

Hyde Park Premier London Paddington Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features breakfast.

For those interested in checking out popular landmarks while visiting London, Shaftesbury Paddington is located a short distance from Buckingham Palace (1.9 mi) and Primrose Hill (2.0 mi).

If you’re looking for a Mediterranean restaurant, consider a visit to Locanda Locatelli, The Palomar, or Barrafina, which are all conveniently located a short distance from Shaftesbury Paddington.

During your visit, be sure to check out popular attractions like Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi), which are all within walking distance of the hotel.

Whether you’re traveling for business, pleasure or both, Park Grand London Lancaster Gate is sure to make your visit to London one worth remembering.

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Property amenities
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Popular mentions
baglady12 wrote a review May 2021
Los Angeles, CA21 contributions10 helpful votes
I chose to book this hotel in 2020 due to its excellent reviews but due to Covid international travel restrictions we had to re-book our stay this year. The hotel responded to my request back in Feb 2021 but then went silent since then. I followed up with he hotel via emails numerous times and received no response. They simply took my money and ignored my booking reservation request. I don't know what is going on with the management or if the hotel is still open. This is really unprecedented and the worst customer service I've ever encountered from a hotel. I would definitely stay away from this hotel chain in London.
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Date of stay: June 2020
Location
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1 Helpful vote
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SDSYorkshire wrote a review Aug 2020
Manchester, United Kingdom79 contributions62 helpful votes
We booked this hotel via their own website as it appears the hotel has reopened following Covid. As soon as you book you are told the hotel is closed and you've been moved to The Chilworth nearby, part of a different group! We called The Chilworth to ask what was going on and why the other hotel who it turns out is part of a sister group are misleading bookers and the gentleman hung up on us mid sentence! Needless to say, we will cancel and stay in reputable hotel that is 'tricking' people into making bookings. Just be honest and open, its the best policy!
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Date of stay: August 2020
Service
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6 Helpful votes
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Bob V wrote a review Mar 2020
Scarborough, Maine19 contributions45 helpful votes
We have a room booked for early April which was a planned stop over on our way from the US to South Africa. With the Covid 19 outbreak our Safari was cancelled as was our ability to travel fro the US to the U.K. We requested a room credit on this reservation which we would like use next April when we hope to go on said Safari but they will only issue a credit for 6 months AND we have to book it in the next 7 days. And given the terrible customer service response, I’m absolutely sure we will never book here again.
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Date of stay: March 2020
Service
5 Helpful votes1 Repost
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Maggie4422 wrote a review Mar 2020
1 contribution3 helpful votes
We had a very enjoyable stay at this hotel. Friendly greeting on arrival, coffee in the lounge while we waited for our room. As it had been our Golden Wedding recently we were given an upgrade to the room. The room was decorated and proscesco on chill to help with our celebration. The staff were all very friendly and helpful all the time, nothing was too much trouble. Very comfortable bed Thank you everyone
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Date of stay: March 2020
Value
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3 Helpful votes
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Response from Vinayak G, General Manager at Park Grand London Lancaster Gate
Responded Mar 9, 2020
Dear isisdog6, Thank you for taking the time to share a review following your stay with us at Park Grand London Lancaster Gate. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the team and I am delighted that you highlight service. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Kind Regards, Vinayak G General Manager
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Ayesha wrote a review Mar 2020
1 contribution1 helpful vote
For my 21st birthday, I booked an indian inspired afternoon tea and can honestly say it was amazing. The food was presented beautifully and tasted just as nice as it looked and the service could not be faulted!! On arrival we were greeted and offered various teas and received refills very quickly. The staff made my birthday very enjoyable and even brought out a birthday cake with a candle and sang to me, wish I thought was very thoughtful. Thank you for making my 21st so memorable and I’ll definitely be booking afternoon tea here again.
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
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Response from Vinayak G, General Manager at Park Grand London Lancaster Gate
Responded Mar 7, 2020
Dear Ayesha_pal1, I am so pleased to hear your extensive compliments and that you enjoyed your afternoon tea experience at Park Grand Lanacster Gate. I would also like to thank you for sharing your experience with the TripAdvisor and on behalf of the restaurant team, I would like to show my gratitude for such lovely comments. See you again soon. Kind Regards, Vinayak G General Manager
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PRICE RANGE
$150 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyde park premier london paddington hotel london, hyde park premier hotel london, shaftesbury paddington
FORMERLY KNOWN AS
Hyde Park Premier London Paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
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