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Park Grand London Lancaster Gate

14-16 Craven Hill, Lancaster Gate, London W2 3DU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (952)
Panoramas (7)
Room & Suite (287)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#44 of 1,154 hotels in London
Travelers' Choice

Everyone needs a place to lay their weary head. For travelers visiting London, Park Grand London Lancaster Gate is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Park Grand London Lancaster Gate makes it easy to enjoy the best of London.

Hyde Park Premier London Paddington Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features breakfast.

For those interested in checking out popular landmarks while visiting London, Shaftesbury Paddington is located a short distance from Buckingham Palace (1.9 mi) and Primrose Hill (2.0 mi).

If you’re looking for a Mediterranean restaurant, consider a visit to Locanda Locatelli, The Palomar, or Barrafina, which are all conveniently located a short distance from Shaftesbury Paddington.

During your visit, be sure to check out popular attractions like Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi), which are all within walking distance of the hotel.

Whether you’re traveling for business, pleasure or both, Park Grand London Lancaster Gate is sure to make your visit to London one worth remembering.

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Room & Suite (287)287
Full view
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Car hire
24-hour security
Baggage storage
24-hour check-in
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Room service
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Russian, Spanish and 5 more


Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
3,017Reviews98Q+A100Room tips
Traveler rating
  • 2,381
  • 537
  • 69
  • 19
  • 11
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
Ashely O wrote a review Nov 12
Ickenham, United Kingdom9 contributions2 helpful votes
Great location, hotel recently refurbished and renamed. Staff helpful, room small but well appointed modern and clean. Location was quiet and easy walking from Paddington rail and underground stations. Lancaster Gate underground also nearby. Breakfast available at the hotel around the corner and very nice. Breakfast at local Italian restaurant should be avoided better deal was at the hotel. Hotel bedding was awesomely comfortable and we slept really well.
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Date of stay: July 2020
Sunil wrote a review Oct 2020
London, United Kingdom8 contributions15 helpful votes
It has been a very frustrating event of affairs. Hotel NOT contactable. After free cancellation period ended and on the day of arrival, the hotel then contacts me to inform me of change of hotel. Then they messages me to inform me on another change! Ridiculous. Called to enquire, no one picks up. Absolute shambles. No compensation at all. The MONTCALM GROUP have failed and given extremely poor service. I would not recommend and would advise you to go elsewhere.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
SDSYorkshire wrote a review Aug 2020
Manchester, United Kingdom81 contributions60 helpful votes
We booked this hotel via their own website as it appears the hotel has reopened following Covid. As soon as you book you are told the hotel is closed and you've been moved to The Chilworth nearby, part of a different group! We called The Chilworth to ask what was going on and why the other hotel who it turns out is part of a sister group are misleading bookers and the gentleman hung up on us mid sentence! Needless to say, we will cancel and stay in reputable hotel that is 'tricking' people into making bookings. Just be honest and open, its the best policy!
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Date of stay: August 2020
Room Tip: Check its actually open!
See more room tips
4 Helpful votes1 Repost
Bob V wrote a review Mar 2020
Scarborough, Maine19 contributions29 helpful votes
We have a room booked for early April which was a planned stop over on our way from the US to South Africa. With the Covid 19 outbreak our Safari was cancelled as was our ability to travel fro the US to the U.K. We requested a room credit on this reservation which we would like use next April when we hope to go on said Safari but they will only issue a credit for 6 months AND we have to book it in the next 7 days. And given the terrible customer service response, I’m absolutely sure we will never book here again.
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Date of stay: March 2020
4 Helpful votes1 Repost
Maggie4422 wrote a review Mar 2020
1 contribution1 helpful vote
We had a very enjoyable stay at this hotel. Friendly greeting on arrival, coffee in the lounge while we waited for our room. As it had been our Golden Wedding recently we were given an upgrade to the room. The room was decorated and proscesco on chill to help with our celebration. The staff were all very friendly and helpful all the time, nothing was too much trouble. Very comfortable bed Thank you everyone
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Date of stay: March 2020
Sleep Quality
1 Helpful vote
Response from Vinayak G, General Manager at Park Grand London Lancaster Gate
Responded Mar 9, 2020
Dear isisdog6, Thank you for taking the time to share a review following your stay with us at Park Grand London Lancaster Gate. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the team and I am delighted that you highlight service. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Kind Regards, Vinayak G General Manager
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$150 - $251 (Based on Average Rates for a Standard Room)
hyde park premier london paddington hotel london, hyde park premier hotel london, shaftesbury paddington
Hyde Park Premier London Paddington
United KingdomEnglandLondon
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Frequently Asked Questions about Park Grand London Lancaster Gate
Which popular attractions are close to Park Grand London Lancaster Gate?
Nearby attractions include The Magic Hour (0.3 miles), Italian Gardens (0.3 miles), and The Swan (0.3 miles).
What are some of the property amenities at Park Grand London Lancaster Gate?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Grand London Lancaster Gate?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Grand London Lancaster Gate?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Park Grand London Lancaster Gate?
Conveniently located restaurants include Bel Canto Restaurant, Nipa Thai Restaurant, and Sheila's Cafe.
Are there opportunities to exercise at Park Grand London Lancaster Gate?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Park Grand London Lancaster Gate?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Park Grand London Lancaster Gate?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Dutch.
Are there any historical sites close to Park Grand London Lancaster Gate?
Many travelers enjoy visiting Churchill War Rooms (2.3 miles), Tower of London (4.5 miles), and Houses of Parliament (2.6 miles).