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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Everyone needs a place to lay their weary head. For travelers visiting London, Park Grand London Lancaster Gate is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Park Grand London Lancaster Gate makes it easy to enjoy the best of London.
Hyde Park Premier London Paddington Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available.
The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features breakfast.
For those interested in checking out popular landmarks while visiting London, Shaftesbury Paddington is located a short distance from Buckingham Palace (1.9 mi) and Primrose Hill (2.0 mi).
If you’re looking for a Mediterranean restaurant, consider a visit to Locanda Locatelli, The Palomar, or Barrafina, which are all conveniently located a short distance from Shaftesbury Paddington.
During your visit, be sure to check out popular attractions like Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi), which are all within walking distance of the hotel.
Whether you’re traveling for business, pleasure or both, Park Grand London Lancaster Gate is sure to make your visit to London one worth remembering.
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Room & Suite (287)287
Full view
Property amenities
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Bicycle rental
Car hire
24-hour security
Baggage storage
24-hour check-in
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Fireplace
Housekeeping
Room service
Microwave
Minibar
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
123Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
Contact
14-16 Craven Hill, Lancaster Gate, London W2 3DU England
Getting there
Lancaster GateUnderground5 min
PaddingtonUnderground6 min
Rental CarsSee rental cars from $25/day
3,017Reviews98Q+A100Room tips
Reviews
Traveler rating
- 2,381
- 537
- 69
- 19
- 11
Time of year
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Language
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- English
Popular mentions
Great location, hotel recently refurbished and renamed. Staff helpful, room small but well appointed modern and clean. Location was quiet and easy walking from Paddington rail and underground stations. Lancaster Gate underground also nearby. Breakfast available at the hotel around the corner and very nice. Breakfast at local Italian restaurant should be avoided better deal was at the hotel. Hotel bedding was awesomely comfortable and we slept really well.
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Date of stay: July 2020
Value
Cleanliness
Service
Helpful
It has been a very frustrating event of affairs. Hotel NOT contactable. After free cancellation period ended and on the day of arrival, the hotel then contacts me to inform me of change of hotel. Then they messages me to inform me on another change! Ridiculous. Called to enquire, no one picks up. Absolute shambles. No compensation at all. The MONTCALM GROUP have failed and given extremely poor service. I would not recommend and would advise you to go elsewhere.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
We booked this hotel via their own website as it appears the hotel has reopened following Covid. As soon as you book you are told the hotel is closed and you've been moved to The Chilworth nearby, part of a different group! We called The Chilworth to ask what was going on and why the other hotel who it turns out is part of a sister group are misleading bookers and the gentleman hung up on us mid sentence! Needless to say, we will cancel and stay in reputable hotel that is 'tricking' people into making bookings. Just be honest and open, its the best policy!
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Date of stay: August 2020
Service
Room Tip: Check its actually open!
See more room tips
4 Helpful votes1 Repost
Helpful
We have a room booked for early April which was a planned stop over on our way from the US to South Africa. With the Covid 19 outbreak our Safari was cancelled as was our ability to travel fro the US to the U.K. We requested a room credit on this reservation which we would like use next April when we hope to go on said Safari but they will only issue a credit for 6 months AND we have to book it in the next 7 days. And given the terrible customer service response, I’m absolutely sure we will never book here again.
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Date of stay: March 2020
Service
4 Helpful votes1 Repost
Helpful
We had a very enjoyable stay at this hotel. Friendly greeting on arrival, coffee in the lounge while we waited for our room. As it had been our Golden Wedding recently we were given an upgrade to the room. The room was decorated and proscesco on chill to help with our celebration. The staff were all very friendly and helpful all the time, nothing was too much trouble. Very comfortable bed Thank you everyone
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Date of stay: March 2020
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Vinayak G, General Manager at Park Grand London Lancaster Gate
Responded Mar 9, 2020
Dear isisdog6, Thank you for taking the time to share a review following your stay with us at Park Grand London Lancaster Gate. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the team and I am delighted that you highlight service. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Kind Regards, Vinayak G General Manager
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PRICE RANGE
$150 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyde park premier london paddington hotel london, hyde park premier hotel london, shaftesbury paddington
FORMERLY KNOWN AS
Hyde Park Premier London Paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
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Claim Your Listing Frequently Asked Questions about Park Grand London Lancaster Gate
Which popular attractions are close to Park Grand London Lancaster Gate?
Nearby attractions include The Magic Hour (0.3 miles), Italian Gardens (0.3 miles), and The Swan (0.3 miles).
What are some of the property amenities at Park Grand London Lancaster Gate?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Grand London Lancaster Gate?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Grand London Lancaster Gate?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Park Grand London Lancaster Gate?
Conveniently located restaurants include Bel Canto Restaurant, Nipa Thai Restaurant, and Sheila's Cafe.
Are there opportunities to exercise at Park Grand London Lancaster Gate?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Park Grand London Lancaster Gate?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Park Grand London Lancaster Gate?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Dutch.
Are there any historical sites close to Park Grand London Lancaster Gate?
Many travelers enjoy visiting Churchill War Rooms (2.3 miles), Tower of London (4.5 miles), and Houses of Parliament (2.6 miles).