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The Ampersand Hotel

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About

#77 of 1,207 hotels in London
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Meeting rooms
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Charming
Languages Spoken
English, Danish, German, Hindi and 4 more
4800Reviews52Q+A100Room tips
Traveler rating
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  • 34
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Popular mentions
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Aly M wrote a review Jun 7
London, United Kingdom2 contributions
+1
Excellent 7- day stay at The Ampersand. The Staff, Food and Rooms make this a luxury experience. A far superior experience compared to other, similar priced, Hotels in the South Kensington area. For solo business travellers this hotel offers quiet rooms, plenty of room to work with power points for laptops, prompt and delicious room service, a well-stocked mini fridge and excellent beds for restful sleep. Perfect!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: If required, email concierge requesting a quiet room after booking. First floor room at the back...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kellie J wrote a review Mar 2023
2 contributions
Hotel's Favorite
I was working for a client at this hotel on a Saturday afternoon and had quite a lot of equipment to bring into the hotel, with the parking not being that close to the hotel I quickly parked on the single yellow line in the Road near the hotel. I was panicking about getting a ticket. I was soon feeling much more relaxed when a guy from the hotel said he would help me he also got another guy to help bring my stuff quickly in to the hotel which allowed me to Wizz of and find parking. When leaving had to do it all again and I was very relieved to have the help once more his name was Mahammed I don’t often write reviews but just felt he needed to know just how much he helped me And he is doing a fantastic job you are very lucky to have such a lovely guy working front of house 👍🏼
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded Mar 24, 2023
Dear Kellie, Thank you very much for taking time out to share your recent experience with us. We are delighted that you had a great stay and that Mohamoud looked after you so well. I have shared your comments with him along with our thanks. We hope to have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa V wrote a review Jun 2
Cincinnati, Ohio4 contributions
We really enjoyed our stay at the Ampersand. We stayed in late May 2023. The weather was perfect We were in London for a mother-daughter trip to see Downton Abbey and the Chelsea flower show. Each were easy to get to from the hotel. Our room was nice and the beds were very comfortable. The restaurant on site is delicious and the staff is very friendly. Sandeep, our waiter, was fantastic. The hotel staff at reception were also wonderful. We enjoyed interacting with Blaze, Jerry, Marius, and Neils. We didn't get a chance to try the high tea, but we could see lots of people enjoying themselves as we walked by the drawing room. Looked amazing. We will have to do that next time. One last thing to note... the hotel is within walking distance to LOTS of great restaurants, cafes, and shopping! It's also only about a 5 min walk to the Natural History Museaum, V&A museum, the Science museum and the Royal Albert Hall. It's also about a 10-15 minute walk to the Kensington Gardens and Hyde park. The location of this hotel really is superb, and mixed with the great staff... it's a perfect hotel for your London adventures!
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Thank you very much for the kind review and feedback about your stay. It's a pleasure to read that you enjoyed both the hotel and the South Kensington area while with us. I have shared your comments with all the team along with our thanks for looking after you so well. Everyone looks forward to the pleasure of welcoming you back next time you visit London. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Storyteller770842 wrote a review Jun 2
2 contributions
This hotel was a two minute walk to the tube as well as to a lot of cute restaurants/cafes etc. Location was amazing. Service was excellent. The rooms were very clean and well maintained. I only have a few things that could be improved upon. As adults - a proper bar would be nice. Additionally, it really caters to families and smaller kids which wasn't great for us. WIFI needs an upgrade - extremely slow. Rooms are a bit dark and need a bit of a facelift. Heated floors, free snacks and soft drinks, service and location to a lot of great attractions are a huge plus. Be warned things close fairly early around the hotel due to it's location in a residential area. I would still recommend this hotel especially if you have a young family.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Thank you very much for the kind review and recommendation. We are pleased to hear that you had a good stay and enjoyed the restaurants and bars of South Kensington while with us. I would also like to take this opportunity to extend my apologies of the issues you experienced with the wifi, we will ensure this it looked at to ensure better connectivity in the future. Hopefully we have the pleasure of welcoming you back next time you visit London. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen C wrote a review May 2023
Les Hauts-Geneveys, Switzerland68 contributions11 helpful votes
Great location, wonderful staff. Rooms and bed are very comfortable. It has a great and modern vibe. Neighborhood is lovely close to museums and restaurants. Public transportation is steps away and easy to navigate
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Dear Karen, Thank you for the great review. It's a pleasure to read that you had a comfortable stay and enjoyed the best of South Kensington while with us. Hopefully we have the pleasure of welcoming you back on another occasion. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynda A wrote a review May 2023
1 contribution
Fabulous hotel, my daughter treated me to Chelsea Flower Show and booked this hotel. From arriving to departure the staff were excellent, very helpful and providing anything we needed. I also received a little surprise from the hotel a belated Mother’s Day treat another nice touch, see photos. The rooms were extremely clean and the beds were so comfortable, I had the best night’s sleep in a long time. In the mini bar there was complimentary water and soft drinks, a very nice touch. We had breakfast a full English, I didn’t need anything else all day. I can’t wait to stay again, it’s an ideal location for visiting many go to places in London and a short walk to the tube station.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Dear Lynda, Thank you for choosing to stay with us during your trip to Chelsea flower show. We are pleased to hear that you enjoyed of comfortable bed and room amnesties. Hopefully we have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol T wrote a review May 2023
1 contribution
We enjoyed our visit to this lovely comfy hotel. Very attentive and friendly staff. We only ate breakfast but that was fine. There were other facilities which we did not use. It is well positioned to visit shops, and museums and Chelsea.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Dear Carol, Thank you very much for the kind comments and review following your visit to London. We are delighted that you had a great stay and enjoyed the best of South Kensington while with us. We hope to have the pleasure of welcoming you back next time you visit London. Warm regards, Niels & The Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
harriet76 wrote a review May 2023
Stratford-upon-Avon, United Kingdom18 contributions1 helpful vote
Great location, beautiful hotel, lovely staff and great little restaurant-modern in style and yet comfy and cosy-great location if you’re going to the big museums and the tube is 2 mins walk-highly recommended
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 1 week ago
Dear Harriet, Thank you very much for the kind review and feedback about your stay with us. It's a pleasure to hear that you enjoyed the hotel and the Apero restaurant. We hope to have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cmoneta wrote a review May 2023
2 contributions
Excellent and eficient staff, gorgeous decoration with ample rooms, South Kensington tube station around the corner, cozy bed and top shower. The Ampersand is a must in London. The restaurant is also excellent as well as the bar.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 1 week ago
Thank you for the kind review and comments about your stay. We are delighted that you had a excellent stay and was looked after well by all the team. We hope to have the pleasure of welcoming you back again next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ldeletaille wrote a review May 2023
1 contribution
Excellent hotel with really kind and friendly attendants with always a smile and good knowledge of the transport systems and where to find a good restaurant in the neighborhood. The beds are divine and all the facilities in the room are very nice. The location is perfect if you want to go to museums and do shopping. After visiting the Natural History Museum and Victoria and Albert Museum, I recommend their museum shops! Full of unusual and fun gifts and merchandise.
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Review collected in partnership with this hotel
Date of stay: May 2023
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 1 week ago
Thank you for the excellent review and comments about your stay. It's a pleasure to read how you enjoyed the hotel and the South Kensington area. I have also shared your feedback with the team along with our thanks for looking after you so well. We hope to have the pleasure of welcoming you back on another occasion. Warm regards, Niels & the Ampersand Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$348 - $518 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
111
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THE AMPERSAND HOTEL - Updated 2023 Prices & Reviews (London, England)

Frequently Asked Questions about The Ampersand Hotel
Which popular attractions are close to The Ampersand Hotel?
Nearby attractions include V&A - Victoria and Albert Museum (0.2 miles), Natural History Museum (0.1 miles), and South Kensington (0.1 miles).
What are some of the property amenities at The Ampersand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ampersand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ampersand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ampersand Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ampersand Hotel?
Conveniently located restaurants include K Bar, Khan's of Kensington, and CERU.
Are there opportunities to exercise at The Ampersand Hotel?
Yes, guests have access to a fitness center during their stay.
Does The Ampersand Hotel have airport transportation?
Yes, The Ampersand Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ampersand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ampersand Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Ampersand Hotel?
The staff speaks multiple languages, including English, German, Italian, Hindi, Thai, Polish, and Danish.