The hotel is in a great neighbourhood. the staff were friendly and informative. The tea room and bar were nice, the neighbourhood is really residential with all local essentials. 2 minutes to the tube and easy walking to all of west london.
I was working for a client at this hotel on a Saturday afternoon and had quite a lot of equipment to bring into the hotel, with the parking not being that close to the hotel I quickly parked on the single yellow line in the Road near the hotel. I was panicking about getting a ticket. I was soon feeling much more relaxed when a guy from the hotel said he would help me he also got another guy to help bring my stuff quickly in to the hotel which allowed me to Wizz of and find parking. When leaving had to do it all again and I was very relieved to have the help once more his name was Mahammed I don’t often write reviews but just felt he needed to know just how much he helped me And he is doing a fantastic job you are very lucky to have such a lovely guy working front of house 👍🏼
This was our third stay at the Ampersand Hotel in Kensington based on the friendliness and attentiveness of the staff, the quality of the rooms (quiet and in a fantastic Kensington neighborhood), very close to museums, shops and South Kensington tube station. It also houses a fantastic restaurant in its basement, where we chose to eat all our breakfasts and one dinner. The staff were extremely helpful in assisting in acquiring a very clean and on-time taxi upon departure for Heathrow (affiliated service), during a day of a Tube strike and closure when taxis were difficult to acquire. Rooms are spacious for London, have a comfortable bed, clean linens, and clean bathrooms (full tubs or large shower) with L'Occitane products. This is a quality, clean and well-staffed hotel (all excellently trained in customer service). We were greeted with smiles and friendliness every day and often assisted with door service upon entry or departure of the hotel. We had a third story room overlooking a busy street and didn't hear any traffic noise.…
Stayed 4 nights. The staff is very friendly and helpful. We got a room facing the main street, and asked for a quieter room which we were given without any problems or added fees. The beds are wonderful, the rooms are spacious (deluxe), they make the bed at night if you wish. The minibar is included (non-alcoholic) and restocked every day. It is very close to South Kensington station, and lots of cosy cafes and restaurants just around the corner. The V/A-museum and Natural History museum is about 5-10 min walk away. The area felt very safe, also at night. Highly recommend, would stay there again.
Me and my daughter stayed at the Ampersand Hotel in Kensington in November for 3 nights. First of all, what a PERFECT location! Just a few steps away from Kensington station, surrounded by loads of bakeries, and restaurants but most of all, we felt safe at all times! All the major attractions were easy to get to, so this hotel is very centrally located! There is also a taxi stand directly outside the hotel steps which is also really convenient! This boutique hotel is probably one of my favourite hotels I've visited, and I've been to MANY hotels! The doorman, and front desk staff was ALWAYS amazing, helpful, friendly and welcoming. We always felt like we were coming home which was so nice, especially considering it was the first time me and my daughter were travelling alone - we always felt taken care of, and safe. The hotel was super clean, and our room was small, but fantastic! I loved the little details they add - like each of the toiletries labelled, the little snacks that they include in your room every day... they gave my daughter a little dessert plate when we checked in to acknowledge her 16th birthday which was so sweet and thoughtful. There is a restaurant in the hotel as well - we had breakfast there one day, and it was great! We also did the science high tea which was phenomenal - so fun, and creatively done! I would 100% look forward to staying here again the next time we visit London (hopefully)!!…
We discovered the hotel in the internet. The location is excellent, the service mindset is really great. You can feel that this hotel is not part of a big group, it is a boutique place. The rooms are clean, well maintained, two services per day. Hardly anything to improve.
Would come back for sure. The room was big enough. Bathrooms excellent, Staff were courteous. Very convenient to public transit service which connects everywhere. Convenient to museums And by tube to theater and dining.
I am thrilled that I chose The Ampersand and its South Kensington location. The hotel itself lives up to its “small luxury” title with every detail. My room was clean, the bed was luxuriously comfy, and the location could not be better. Easy access to cafes, restaurants, and the tube. I felt safe and well-cared for!
this hotel is absolutely perfect in everyway!!! the location is incredible, 100 yards from the tube and right in the heart of London. the staff, food, bar and service all 5* plus. I couldn't recommend more highly.
Felt like it used to be 5 star once upon a time and now hanging on a little unsuccessfully to the accolades. Rooms were nice enough and the location is great. However service fell way short which tarnished the experience.
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