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The Ampersand Hotel

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Traveler (1207)
360
Panoramas (15)
Videos (5)
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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About

#66 of 1,130 hotels in London
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
Travelers' Choice
With some of the most stylish hotel rooms in Kensington, The Ampersand is a privately-owned luxury London hotel that combines contemporary excellence in design, service, food and technology in an 1888 building at the capital's heart. We have been inspired by those great Victorian values of discovery and wonder - and given them a modern, whimsical twist. The result: a cosmopolitan, 111-room luxury boutique hotel, bar, restaurant and drawing rooms, delivering 21st-century warmth, humour and total comfort.The Ampersand Hotel is situated just a minute's walk from South Kensington tube station, and is well connected to Heathrow airport.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Meeting rooms
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Boutique
Charming
Languages Spoken
English, Danish, German, Hindi and 4 more
4,925Reviews52Q+A100Room tips
Traveler rating
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doerte2 wrote a review Yesterday
1 contribution
It was my second stay and again it was a great place to return to after a long day out and about. If there is anything you need there is always a member of the staff there to provide help - quick and generous.
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Review collected in partnership with this hotel
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kellie J wrote a review Mar 2023
4 contributions2 helpful votes
Hotel's Favorite
I was working for a client at this hotel on a Saturday afternoon and had quite a lot of equipment to bring into the hotel, with the parking not being that close to the hotel I quickly parked on the single yellow line in the Road near the hotel. I was panicking about getting a ticket. I was soon feeling much more relaxed when a guy from the hotel said he would help me he also got another guy to help bring my stuff quickly in to the hotel which allowed me to Wizz of and find parking. When leaving had to do it all again and I was very relieved to have the help once more his name was Mahammed I don’t often write reviews but just felt he needed to know just how much he helped me And he is doing a fantastic job you are very lucky to have such a lovely guy working front of house 👍🏼
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded Mar 24, 2023
Dear Kellie, Thank you very much for taking time out to share your recent experience with us. We are delighted that you had a great stay and that Mohamoud looked after you so well. I have shared your comments with him along with our thanks. We hope to have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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telbutth wrote a review Apr 19
London, United Kingdom1 contribution
The hotel was great, it was just the room size and the gym size , no luggage no problem, I hate being negative about the stay because the staff were amazing
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Review collected in partnership with this hotel
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Climber793400 wrote a review Apr 19
6 contributions2 helpful votes
This property is billed as a 5-star hotel and in some areas they are, but for the most part I think it would be more of a 3.5/4-star facility. The location is the best feature for this property. It's near/close-by tons of activities (e.g. restaurants, museums, train station, etc.). To enter the hotel, you have 2-sets of 4-5 steps to climb to get to the lobby. Being a "5-star" hotel, I would have assumed there would be a bellman posted at the front door to assist with luggage and such, but nothing of the sort at our arrival. Coming from a long journey and trying to shlep multiple luggages up these stairs is not fun. The room we stayed in was an upgrade and told to us was one of the largest. For a European hotel, this was a spacious room and it looked like they combined 2 regular rooms to make it a suite. I would recommend booking a suite vs. a regular room. We used the restaurant a few times and wasn't fully impressed with the service or quality of the food. It wasn't bad, but nothing really stood out either. The buffet style "counter service" item on the menu is really a joke. There are no hot food items available and essentially you're paying about $25 USD for an expanded continental breakfast. I've had better choices at a Hilton Garden Inn. The front desk staff and the bellhop (at the front desk) are very friendly and accommodating. Overall, not the "5-star" hotel experience I was expecting, especially being located in South Kensington...one of the more affluent areas of London. I would not consider this property for my future travels.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sjk52 wrote a review Apr 18
Philadelphia, Pennsylvania91 contributions8 helpful votes
We stayed one night in The Ampersand Hotel in London and I wish we had stayed longer! It was a lovely and comfortable experience. We booked a superior double room which was a really great size especially by London standards. Everything was so clean and stylish. I loved all the special touches in the room like heated bathroom floors, complimentary drinks/snacks, toiletries, etc. The hotel location was also perfect! Right next to the South Kensington tube station. And best of all were the hotel staff who were so kind and attentive! Thank you to Phillip who helped us with our (very heavy) luggage and showed us how to work all the technology in our room! We will definitely be staying at The Ampersand Hotel again!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 2 days ago
Thank you very much for the wonderful review and feedback. We are please you had a great time with us and found the Superior Double to your liking. You kind comments have been shared with all the team and I have personally thanked Filip for looking after you so well. We hope to have the pleasure of welcoming you back next time you visits South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel C wrote a review Apr 18
Funchal, Portugal25 contributions7 helpful votes
5 stars for a 5-star hotel. This is the perfect location in South Kensington. It is within walking distance of the Museum of Natural History, the Albert Hall, the Albert and Victoria Museum, Harrods, and so much more. Right out the exit from the South Kensington tube, you will not find a better location. The room was surprisingly large for London, and the price was more than fair. We never dined there, but we immensely enjoyed the bar and bartender. We will return!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 2 days ago
Dear Dan, Thank you for the wonderful review and feedback about your stay with us. We are pleased to learn that you had a great stay and enjoyed the best of South Kensington while with us. We look forward to your next visit and hope that you get to experience the Apero restaurant as well. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mle_fo2020 wrote a review Apr 14
2 contributions
We had a delightful stay at The Ampersand hotel. Our room was so comfortable and had everything we could need. The staff were so helpful and accommodating. The location was superb and next time we’re in London we will stay here. The location was perfect, especially for flying into LHR.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 4 days ago
Thank you for the wonderful review. We are delighted you had a great stay and got to explore the best of South Kensington while with us. I have shared your kind feedback with all the team along with our thanks for looking after you so well. We all hope to have the pleasure of welcoming you back on another occasion. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kilted wrote a review Mar 2024
Stans, Austria62 contributions43 helpful votes
Visited today for the Jurassic afternoon tea. Wonderful delight Lots of tasty and exciting food to eat Friendly service Such a nice environment and great themed food Kids loved it Very highly recommended and would go back again for sure One of the best we have had
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 2 weeks ago
Thank you for reviewing our Jurassic Afternoon tea. It’s a pleasure to read that you had such a great time and we hope to have the pleasure of welcoming you back next time you visit South Kensington. Warm regards, The Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michellefilipovich wrote a review Mar 2024
Chicago, Illinois1 contribution
Convenient location to tube (350ft walk) to easily get anywhere in the city in short amount of time! Great service, great food, clean rooms! Convenient complimentary snacks and drinks in the room, heated floors in bathroom, nice touches!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 2 weeks ago
Dear Michelle, Thank you for taking time out to share your kind feedback with us. We're please that you found the hotel convenient located here in South Kensington, and to hear that the our well appointed room were to your liking. Hopefully we have the pleasure of welcoming you back for anther Ampersand experience in the future. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ben A wrote a review Mar 2024
3 contributions3 helpful votes
A short two day break in London made so special by the effort and attention to detail of the staff at the Ampersand. The hotel is nice, clean, well presented and everything you’d want, but it was the effort of the staff that put it above anywhere else we’ve stayed in London. We look forward to returning!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Niels Frostrup, Other at The Ampersand Hotel
Responded 2 weeks ago
Dear Ben, Thank you for choosing to spend your birthday trip with us at the Ampersand hotel. We are please to hear you had a memorable stay and that the team looked after you well. We look forward welcoming you back next time you visit South Kensington. Warm regards, Niels & the Ampersand Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$236 - $426 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouth Kensington
NUMBER OF ROOMS
111
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE AMPERSAND HOTEL - Updated 2024 Prices & Reviews (London, England)

Frequently Asked Questions about The Ampersand Hotel
Which popular attractions are close to The Ampersand Hotel?
Nearby attractions include V&A - Victoria and Albert Museum (0.2 miles), Natural History Museum (0.1 miles), and South Kensington (0.1 miles).
What are some of the property amenities at The Ampersand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Ampersand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ampersand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ampersand Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ampersand Hotel?
Conveniently located restaurants include K Bar, Scoff And Banter Kensington, and Town House.
Are there opportunities to exercise at The Ampersand Hotel?
Yes, guests have access to a fitness center during their stay.
Does The Ampersand Hotel have airport transportation?
Yes, The Ampersand Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ampersand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ampersand Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Ampersand Hotel?
The staff speaks multiple languages, including English, German, Italian, Hindi, Thai, Polish, and Danish.