The hotel is relatively small. Top 2 floors are private residences. This isn’t necessarily a downside (there are some beautiful boutique hotels) but it is an issue when you feel the hotel has a lower service and quality as a result. Perhaps it is running at a lower capacity due to the effects of COVID but I do feel, if this is the case, then it should be made clear before booking and the price should reflect this. No outdoor spaces for dining or drinks. Interior is dark and moody. Perfect if it’s reflected in the weather outside but can feel claustrophobic if it’s a sunny day and there’s no where to enjoy it. Restaurant was closed - disappointing they are charging 855 a night when their only restaurant is closed and no mention of this when discussing the reservation on the phone the night before. Had I been aware of this, I wouldn’t have booked this hotel. Bar was nice but compact. lounge area was full when we arrived with non guests, who were very very loud. The staff apologised when they left, but I felt more could have been done to ask them to quieten down or leave. The main dining area of the bar was in darkness and empty but given it was the only available space we were seated in that area on the edge. Obv due to this it lacked atmosphere and was far from ideal. I feel more should be done to reserve some tables for guests of the hotel. In the bar I was served a peach Bellini when I had asked for a passion fruit Bellini. The first time I put it down to miscommunication, but the second time we had a discussion about it and I clarified it was passion fruit I wanted, so when they gave me peach again with no explanation, I sent it back. A simple, we don’t have passion fruit in stock would have sufficed. When asking about whether Zumba (local sushi restaurant) would deliver to the hotel, reception said, very kindly, ‘I don’t know, they were delivering during lockdown. You’d need to give them a call’. I’d expect for 875 a night thr hotel to assist me with simple requests such as this. Downside of room. Beds not comfortable at all- had 2 queen beds in the room and both dipped in towards the middle. As one guest previously pointed out, there is an odd clicking noise in the rooms. They are so quite other than that, with no sound from outside at all, so it’s a shame the silence is broken by this intermittent but incessant click. No plug socket near a mirror so not idea when doing your hair. I used the reflection of the tv. No tea making facilities in the room. Has to be requested and they then bring up kettle, tea bags etc. Positives The pool was beautiful. It really does live up to the expectations. Huge pool, great vitality pool and comfortable lounge beds around the pool. Bear in mind timings for children are limited to 8-10am and 4-6pm. The location is fantastic. 5 minutes walk from both Harrods and Harvey Nichols and Hyde park is close by. The room is large and spacious for London. Beautiful bathroom. The bar is beautifully decorated and the snacks were Delicious. Well done to the chef. Valet parking was great in such a prime location. Mandarin orientalist and corinthia (Corinthia in comparison, is in a totally different league in terms of the hotel as a whole the rooms and impeccable service). were both fully booked and I had always wanted to stay here, to experience the legendary spa, but can’t see us returning unless changes were made. It positions itself as a high end establishment, but it simply doesn’t live up to the name. The general impression was very disappointing and would not recommend. (Note - quite a few of the reviews are from people coming her to experience the bar and not staying guests)…
This hotels location is perfect. Right next to Hyde Park and Harrods. The rooms are very clean and modern and the service from the staff was incredible. We stayed a few years back before the pandemic and made my stay in London very memorable. It is very welcoming compared to the Mandarin Oriental hotel down the road where we constantly felt like we were judged and couldn't relax.
I booked a light massage and scrub for myself and massage for my fiancé. I made the booking in person with the spa manager and mentioned it would be the day before our wedding and that I’m in my first trimester of pregnancy. On arrival I disclosed twice that I was pregnant. I then used the facilities for an hour. I was taken up to my treatment and mentioned again that I was pregnant. The practitioner asked me to put on disposable underwear and lie face down on the bed. She came back a few minutes later to tell me they couldn’t do the treatment because I was pregnant. Extremely bad customer experience… they had multiple opportunities to tell me before letting it get that far and many ways to alter the treatment to reduce any risk they perceived.
Amazing hotel & staff. If you have never stayed here it is a must. All the staff are so helpful, happy & professional. The food is excellent. The hotel room has every comfort for a wonderful stay & the service is outstanding. The beds are the comfiest ever & an amazing pillow menu to select from 😀
Bulgari Hotel London is a bit dark, but everything else is perfect. Location, service, food, rooms. Good value for many if you compare to the same luxury hotels. Harrodsburg just around the corner. Thanks