Customer service was just incredible. Room service was spot on the vegan burger was the best I have had so far. The location is perfect. The rooms are just A1. I really enjoyed it . The rooms are super spacious and extremely clean.
Modern, elegant Tea in Knightsbridge. Impeccable service and presentation from start to finish. Each dish was elegantly presented with wonderful flavors. The champagne course was great. Sandwich’s we’re full of flavor and the desserts decadent.
This is my third time at this property and it pains me to say it’s not the same as it was years ago. Starting off the driver was late to pick us up at the airport. For the prices the hotel charges this is not acceptable. I had to email and call the hotel to find out where the driver was. The hotel is beautiful, clean and everyone is very nice. I just found the service “ cold” it wasn’t personal. We spent part of our honeymoon at this hotel and the butler made it so special. My husband and I love the Bellinis they used to serve at the hotel and everyday at 4 the butler would send some to our room. Little things are what make a 5 star hotel special and I feel this stay was lacking the details.
The Bulgari Hotel is located in an upscale section of London, in the same area as Harrod's. This was our first time staying at this property and we were not disappointed. The hotel was intimate in size with a minimalist vibe. All the staff at the hotel were friendly and helpful. We had a deluxe room that was well appointed with an extremely comfortable bed, luxurious towels, and Bulgari bath products. The only drawback of the hotel is that most rooms do not have a view. Our room looked at a building across the way. Outside of that, the hotel exceeded our exceptions. We did not eat in the hotel however we did order room service and the food was delivered quickly and was of good quality. I look forward to going back to this hotel sometime in the near future.
My family and I stayed for one week at the Bulgari London. From before the trip until we departed by car to LHR the entire team and staff were simply fantastic. Kostas Sfaltos the overall property manager and director and his entire team were amazing. Every attention to detail from our check in, to organizing activities, car service, and meal planning. Ian Steiger the head concierge and his team should be commended for their commitment to customer service. The cleaning service and room service fantastic. Our rooms so well proportioned and designed for our stay. The lounge and Sette staff treated us like family. I have been fortunate to travel all over the world and stayed an many fine properties. Bulgari was the best.
Stayed her for a special occasion for just one night. We were shown to the room, you need a key to get up in the lifts to the floor you are staying in. The corridors were of dark interiors - not to everyone's taste. But they were clean and tidy and recently a new carpet. We had room service to our room, there was a mini bar, and coffee making facilities. We were offered a coffee on arrival which we accepted but had to pay for this. Knowing this we would have not bothered. The room had a TV and a large bath, and shower. Shower gel, shampoo ect were provided. Dressing gowns, towels and robes. Hair dryer in room, with plug in wardrobe. Lights came on when the wardrobe doors opened. There was a temperature control in the room. Separate toilet to bath and shower which is nice. we had breakfast the next morning in the restaurant, which was included. We used the spa, which was nice although there is separate female and male sauna / steam room. So if you go with your partner not sure you can use these together? A large pool and padded seats. The vitality pool has missing mosaics in lots of places which is poor for a 5* hotel. Everyone seemed to be nice and helpful. We used the car parking service also. Which everyone seemed helpful and the room and overall hotel was clean and smelt lovely. The location of the hotel is great for hyde park and knighsbridge. If you wish to use the tube there is also a near by station.…
The hotel is relatively small. Top 2 floors are private residences. This isn’t necessarily a downside (there are some beautiful boutique hotels) but it is an issue when you feel the hotel has a lower service and quality as a result. Perhaps it is running at a lower capacity due to the effects of COVID but I do feel, if this is the case, then it should be made clear before booking and the price should reflect this. No outdoor spaces for dining or drinks. Interior is dark and moody. Perfect if it’s reflected in the weather outside but can feel claustrophobic if it’s a sunny day and there’s no where to enjoy it. Restaurant was closed - disappointing they are charging 855 a night when their only restaurant is closed and no mention of this when discussing the reservation on the phone the night before. Had I been aware of this, I wouldn’t have booked this hotel. Bar was nice but compact. lounge area was full when we arrived with non guests, who were very very loud. The staff apologised when they left, but I felt more could have been done to ask them to quieten down or leave. The main dining area of the bar was in darkness and empty but given it was the only available space we were seated in that area on the edge. Obv due to this it lacked atmosphere and was far from ideal. I feel more should be done to reserve some tables for guests of the hotel. In the bar I was served a peach Bellini when I had asked for a passion fruit Bellini. The first time I put it down to miscommunication, but the second time we had a discussion about it and I clarified it was passion fruit I wanted, so when they gave me peach again with no explanation, I sent it back. A simple, we don’t have passion fruit in stock would have sufficed. When asking about whether Zumba (local sushi restaurant) would deliver to the hotel, reception said, very kindly, ‘I don’t know, they were delivering during lockdown. You’d need to give them a call’. I’d expect for 875 a night thr hotel to assist me with simple requests such as this. Downside of room. Beds not comfortable at all- had 2 queen beds in the room and both dipped in towards the middle. As one guest previously pointed out, there is an odd clicking noise in the rooms. They are so quite other than that, with no sound from outside at all, so it’s a shame the silence is broken by this intermittent but incessant click. No plug socket near a mirror so not idea when doing your hair. I used the reflection of the tv. No tea making facilities in the room. Has to be requested and they then bring up kettle, tea bags etc. Positives The pool was beautiful. It really does live up to the expectations. Huge pool, great vitality pool and comfortable lounge beds around the pool. Bear in mind timings for children are limited to 8-10am and 4-6pm. The location is fantastic. 5 minutes walk from both Harrods and Harvey Nichols and Hyde park is close by. The room is large and spacious for London. Beautiful bathroom. The bar is beautifully decorated and the snacks were Delicious. Well done to the chef. Valet parking was great in such a prime location. Mandarin orientalist and corinthia (Corinthia in comparison, is in a totally different league in terms of the hotel as a whole the rooms and impeccable service). were both fully booked and I had always wanted to stay here, to experience the legendary spa, but can’t see us returning unless changes were made. It positions itself as a high end establishment, but it simply doesn’t live up to the name. The general impression was very disappointing and would not recommend. (Note - quite a few of the reviews are from people coming her to experience the bar and not staying guests)…
This hotels location is perfect. Right next to Hyde Park and Harrods. The rooms are very clean and modern and the service from the staff was incredible. We stayed a few years back before the pandemic and made my stay in London very memorable. It is very welcoming compared to the Mandarin Oriental hotel down the road where we constantly felt like we were judged and couldn't relax.
I booked a light massage and scrub for myself and massage for my fiancé. I made the booking in person with the spa manager and mentioned it would be the day before our wedding and that I’m in my first trimester of pregnancy. On arrival I disclosed twice that I was pregnant. I then used the facilities for an hour. I was taken up to my treatment and mentioned again that I was pregnant. The practitioner asked me to put on disposable underwear and lie face down on the bed. She came back a few minutes later to tell me they couldn’t do the treatment because I was pregnant. Extremely bad customer experience… they had multiple opportunities to tell me before letting it get that far and many ways to alter the treatment to reduce any risk they perceived.
Amazing hotel & staff. If you have never stayed here it is a must. All the staff are so helpful, happy & professional. The food is excellent. The hotel room has every comfort for a wonderful stay & the service is outstanding. The beds are the comfiest ever & an amazing pillow menu to select from 😀
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