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St. Ermin's Hotel, Autograph Collection

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2 Caxton Street Westminster, London SW1H 0QW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2545)
Room & Suite (764)
Dining (176)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. Ermin's Hotel, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
St. Ermin's Hotel, Autograph Collection re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of the city, this four star deluxe hotel in London, United Kingdom is at the center of the vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away.
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Full view
Property amenities
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Banquet room
Meeting rooms
24-hour security
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Taxi service
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
English, Spanish, Italian
Hotel links
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6,929Reviews126Q+A100Room tips
Traveler rating
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Popular mentions
Andy P wrote a review Nov 2020
Birmingham, United Kingdom163 contributions85 helpful votes
This is a great hotel in a really good location, however what makes it really special are the staff. Everyone from the people on the front desk, the bar staff and the gentleman who delivered our breakfast was welcoming, helpful and happy. It really made the stay special and I wish we could have stayed longer. Also loved the bee hotel, great idea. Top marks, will definitely stay again.
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Date of stay: November 2020
Rooms
Service
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Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 weeks ago
Hi Andy! I am just over the moon to read that you just loved St. Ermin's! Especially that you found our team both friendly and well-trained. We are working really hard to safely welcome everyone despite the current situation. It was a great pleasure to have welcomed you. Till we meet you again Kind regards, Douglas Douglas McHugh General Manager
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Gerard106 wrote a review Nov 2020
Brighton, United Kingdom284 contributions84 helpful votes
We normally stay in this area in another nearby hotel as it is one of our favourite districts of London. What can I say about this hotel that has not already been said in the previous reviews? My experience started when I called a lovely lady called Tomoko in reservations who was a delight, she was not only professional and a good salesperson but extremely nice and made me feel that I was the only customer booking. We decided to try this place. We found the hotel very Covid-19 friendly even boasting an amazing brand name which we felt was very cleaver especially set up to reassure their clients. We were so lucky as the hotel was very quiet which meant that the staff were able to have time to talk to us. We stayed on our 37th Wedding anniversary and we were made to feel like royalty. Although this place is stunning, but I think the aspect that we so incredibly impressed with was the genuine friendliness from every member of staff we met. Despite good training and management, it is very rare to find this especially in a large four hundred-bedroom hotel. We marked our rating as very good rather than excellent simply because there were a few hiccups in the breakfast operation. We do hope that Douglas McHugh, the Owner of St. Ermin's Hotel will continue to look after his team because money cannot buy this exceptional team of people alone. Thank you for looking after us and good luck with the future and I hope you can rebuild your customer base after Covid-19 soon.
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Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: Keep away from the building work side of the hotel
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Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 weeks ago
Hi Gerard! Well, I don't know what to say other than a huge thank you for your truly wonderful review. I am so very pleased that you experienced the warm friendly feeling that my team provide. They are a great asset to me and the hotel and I am very proud of them. Thank you for your wishes and we look forward to welcoming you back! Kind regards, Douglas Douglas McHugh General Manager
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Mark S wrote a review Nov 2020
Manchester, United Kingdom14 contributions4 helpful votes
Recently stayed at St Ermins in Westminster, London and this was our second stay and it was simply amazing . The hotel is wonderful , staff are so engaging and the atmosphere magical. James and his team especially Chanoor, Marie , Gabriel and Diane, they are a credit to your establishment. My partner and I will be making this hotel a one never to forget with ease of accessibility, transport links next door and just a wonderful place to stay. With the current pandemic my heartfelt gratitude foes to you all and we will get though this . Stay strong and stay safe Mark & Dave
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 2 weeks ago
Hi Mark & Dave! I’m delighted to hear that you visited us for the second time and I'm just thrilled with your amazing experience with us and can't wait to share your thoughts with my team. I love that we exceed all your expectations and that not only was our location convenient but you also enjoyed the beauty of our grade II listed Victorian building which we lovingly restored to its former glory. We all hope you will visit again soon. Kind regards, Douglas Douglas McHugh General Manager
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JustSO02 wrote a review Oct 2020
West Kirby, United Kingdom27 contributions21 helpful votes
Everything about this hotel, including all members of staff, is first class. I cannot thank the team enough for taking care of us during our recent stay. Not only did we feel safe, with their excellent COVID practices in place, we felt our comfort was of the utmost importance. Each member of staff went out of their way to ensure our visit was so special. The relaxed, friendly atmosphere and attention to detail never falters at St. Ermin’s hotel and after the year we have all been through we couldn’t wait to visit. We were not disappointed and have returned home refreshed and happy and really looking forward to our next stay. Thank you!
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Date of stay: October 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 4 weeks ago
Hi There! I am so very happy by your truly lovely comments following your stay with us, we love to go the extra mile for our guest, and I am delighted to read that my team did it! We will be more than happy to welcome you back at St. Ermin's. We all hope you will visit again soon. Kind regards, Douglas Douglas McHugh General Manager
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uktravchav wrote a review Oct 2020
Sandhurst, United Kingdom4 contributions6 helpful votes
I’m staying here currently- my 3rd or 4th visit. Always seems to improve and this time no exception. Lovely upgrade to a ‘family room’ (211) - almost too big for this single traveller but certainly not moaning. Very COVID secure including a pack in the room with masks/sanitiser etc. The stand out here for this trip is how incredibly fabulous the staff are. They literally cannot do not enough, and you can feel their smiles (beneath their masks obviously). Front desk, housekeeping, Concierge and F&B staff - thank you. This may become my new London home-from-home and I’m coming back next month. AM.
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Date of stay: October 2020Trip type: Traveled on business
1 Helpful vote
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Response from Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection
Responded 4 weeks ago
Hi There! Oh Wow! I am just delighted with your review, thank you so much for visiting us again! The team will be pleased as punch with your comments. This is exactly the customer service we aim for every day and I am happy to hear we do this consistently to ensure you keep coming back! It was a pleasure to welcome you and we can't wait to welcome you back again. Kind regards, Douglas Douglas McHugh General Manager
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Previous
PRICE RANGE
$293 - $559 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jolly st ermins hotel, jolly st ermins london
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
331
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Frequently Asked Questions about St. Ermin's Hotel, Autograph Collection
Which popular attractions are close to St. Ermin's Hotel, Autograph Collection?
Nearby attractions include Westminster Abbey (0.3 miles), Saint Margaret's Church on Parliament Square (0.1 miles), and The Guards Museum (0.2 miles).
What are some of the property amenities at St. Ermin's Hotel, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at St. Ermin's Hotel, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at St. Ermin's Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Ermin's Hotel, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to St. Ermin's Hotel, Autograph Collection?
Conveniently located restaurants include Chez Antoinette Victoria, Mio Restaurant, and The Vincent Room Brasserie, Bar & Escoffier Room.
Are there opportunities to exercise at St. Ermin's Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at St. Ermin's Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at St. Ermin's Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does St. Ermin's Hotel, Autograph Collection offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at St. Ermin's Hotel, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, and Italian.