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Temporarily Closed till further notice - Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our Cafe as well as our traditional 'Pub' rather than a hotel bar. The hotel has its own on-site car park (charges apply) as well as a four meeting-room-conference-center, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Languages Spoken
English
Location
272 Victoria Dock Road, London E16 3BY England
ibis Styles London Excel Hotel
3.4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We stayed here for one night. The staff were very helpful and professional on check in. They directed us to our room clearly.The room and shower room were very clean. The air conditioning was very efficient - thank goodness 28 degrees in London. The hotel is very convenient for the Excel centre, Passport office and just a short cable car ride to the O2. The only complaint we would have is breakfast. The buffet area is very small so with a lot of guests it was utterly chaotic. The staff could not replenish the food quickly enough. There was only one toasting machine. We had a continental breakfast which was very good with a healthy selection. We can't comment on the cooked breakfast. Would stay again if needed to go to that area.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IbisStylesLonExCel, Guest Relations Manager at ibis Styles London Excel Hotel
Responded Feb 16, 2020
Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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A fair distance from tourist London, but a popular and reliable place to stay. Easy access on the frequent Docklands railway, It is my second time here and has a significantly generous breakfast. Acceptable dinner meals are available in the Pub at reasonable prices. Nice clean rooms.
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Date of stay: October 2019
Value
Location
Service
Room Tip:Â I have had no problem with the rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Siddharth Tailor, General Manager at ibis Styles London Excel Hotel
Responded Oct 27, 2020
Dear 1937Max, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
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A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price.
From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working).
Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Siddharth Tailor, General Manager at ibis Styles London Excel Hotel
Responded Nov 10, 2020
Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.
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Not sure why people are complaining. We had 3 rooms on the 5th floor. All were newly refurbished it looked like. There was a bottle of water as well as the usual tea/coffee making facilities. I checked in online and was greeted by a friendly helpful man (sorry didn’t get his name). Only one of our rooms was ready but we were earlier than the 2pm check so it was great to be able to get into a room. He even called housekeeping to see if our other rooms were nearly ready. It took about 20 mins to get to Tower Bridge so not too far out and the hotel was a stones throw from the Excel stop. We thought we were on a continental breakfast basis so it was a lovely surprise to get a full English buffet too. If you would like a cheap hotel and don’t mind a bit of travel into the centre I would highly recommend
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IbisStylesLonExCel, Guest Relations Manager at ibis Styles London Excel Hotel
Responded Jan 7, 2020
Dear Nicree We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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This hotel was fine until the morning. My partner and I had been to a concert at the O2 the night before so the location was really good for this hotel. Unfortunately we were woken up at 8am by a drill, which continued until we checked out. We had been placed on a corridor which had maintenance work being carried out and the workers were shouting at each other. Not really what we needed on a Saturday morning after we'd been at a concert the night before. The staff at reception did not inform us of any works in the hotel but I would have appreciated it if they told us when we checked in so we could have requested another room. I would have liked to have said something upon check out however the one receptionist on duty was busy with other customers. I have contacted the hotel but I am yet to hear back.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IbisStylesLonExCel, Guest Relations Manager at ibis Styles London Excel Hotel
Responded Mar 4, 2020
Dear lydia_sophieb Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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This hotel is just short walk from the DLR which takes only minutes into London. The reception was easy and friendly. The rooms have been recently refurbished so smart, clean and comfortable especially the beds. The shower room is lovely. Breakfast was also good plenty of choice.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IbisStylesLonExCel, Manager at ibis Styles London Excel Hotel
Responded Mar 17, 2020
Dear DaveH801, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
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Incredibly loud drilling noise waking us up at 8am. Tiny bathroom, uncomfortable beds and pillows. Staff do not care about any of your concerns, without a doubt the worst hotel experience we have ever had.
Avoid at all costs.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IbisStylesLonExCel, Guest Relations Manager at ibis Styles London Excel Hotel
Responded Mar 5, 2020
Dear dnfrd0 It is with disappointment I have to read such comments following your recent stay with us as this is clearly not the standard you should expect neither from a service delivery nor from a product point of view. If you can please contact me directly on H8712-FO@accor.com in order for me to fully investigate the issues and concerns you have raised in your review. regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel
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Booked this hotel as thought it was convenient for the o2 them was a little worried when I eventually realised it was across the river. In the end it was actually really easy via the train and tube to get to and from the o2. Hotel was clean, basic but quite nice. Would definitely stay again if that end of London. Must say was also very reasonable
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed there for a night last week, and all was well, although the view wasn't that great to the inner courtyard looking at the roof and airconditioning. It was dark anyway and that didn't matter. The bed, pillow and blanket was comfortable. Shower was warm, good towels - no toiletries though. All of the staff was very friendly and helpful. Especially I would like to mention the staff taking care of the breakfast buffet.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nottinghamshire, United Kingdom85 contributions40 helpful votes
Hi! It’s really easy! 30 mins on the tube - circle or district line from Victoria to Tower Hill. Change on to the DLR line Tower gateway to customer house.
To the O2 it is Custom house to Canning Town. Change to the Jubilee line and stay on until North Greenwich!
Walmer, United Kingdom37 contributions25 helpful votes
Public transport is pretty much always cheaper unless you are looking for a really short taxi ride.
Use the TFL website to plan a journey, you can edit your preferences by fastest, least changes, least walking, etc.
There are more places to choose from in the London area.
ALSO KNOWN AS
custom hotel london, custom house hotel london
FORMERLY KNOWN AS
Custom House Hotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
315
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to ibis Styles London Excel Hotel?
Many travelers enjoy visiting Tower of London (4.4 miles), Old Royal Naval College (2.4 miles), and Old Operating Theatre Museum and Herb Garret (5.0 miles).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
