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Ibis Styles London Excel

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Ibis Styles London Excel
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1,150 Reviews from our TripAdvisor Community

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Showing 907: English reviews
Bradenton
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a nice hotel on the outskirts of London but still directly across from the DRL line. Even though I could hear through the walls, it wasn't a problem. The shower was small but had lots of pressure. The room was clean. The breakfast was very good buffet style. The air conditioning worked fine. I would stay again.

Helpful?
Thank ldp
New Orleans, Louisiana
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for 3 nights while on an EF Tour. The rooms were comfortable and have air condition, which was welcome in the heat of June! There was a full breakfast buffet each morning that included eggs, bacon, and sausage. There's a pub connected to the hotel. There is a DLR stop right in front of the hotel.

Helpful?
Thank MaryEhret
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear MaryEhret, We very much appreciate your comments regarding your stay at our hotel. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great location right next to DLR station at custom house. Room was clean and basic and breakfast was good. Good location for visit in the Olympic park. Maybe half hour away via DLR. Also about three stops away at Beckton Park they have a park run on Saturday mornings for any keen park runners !

Helpful?
Thank happyhannah92
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Happyhannah92, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel. More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Very limited parking, a bar that shuts at midnight (never not had a residents late bar when staying at a hotel), Sunday roast was shoe leather. Breakfast however was good and plentiful, and for evening meals there are plenty of much better choices in the area.

Helpful?
Thank Bareboat
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Bareboat, Thank you for taking the time to share your experience following your stay. Meantime, the Food &Beverage manager has been made aware of the feedback on the roast and we assure you this is not the normal level of service we offer our guests. If you can please contact directly on h8712-fb1@accor.com for the further investigation. Regards, Ibis... More 

Preston, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is a great location for us as the Olympic Stadium is only a few stops down the line on the DLR it is right next to the excel and very good value for money. We will definitely be staying here again. Breakfast was included too which was a bonus we didn't expect

Helpful?
Thank Dydo57
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Dydo, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel. More 

Humacao, Puerto Rico
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was nice and clean, but distant from main attractions. The room itself was normal size, but the shower was quite small. It had a short curtain and the water will flood over the floor. Breakfast was pretty good with a fair selection of food like eggs, sausages, cheese, bread, cereal and so forth. Not too many interesting things... More 

Helpful?
Thank amnelisn
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear amnelisn, We very much appreciate your comments regarding your stay at our hotel. Our rooms do comply to ibis standards and are inspected by ibis on a regular basis. Really glad to hear that you enjoyed our breakfast and that our hotel suited your travelling needs. Again, thank you for the valuable feedback and we do hope to welcome... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

First the bad: aircon broke halfway through first night. Was then fixed and broke again second night. Told reception on way out who were 'sorry about that' but didn't offer any sincere apology and I expected a partial refund considering we are in a heatwave. Second - the blond at the window is 3-4 inches short so does no good... More 

Helpful?
Thank Sharon R
IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Sharon, Thank you for taking the time to share your experience following your stay. This is certainly not what you should expect from this hotel, please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. If you can please contact me directly on h8712-dm@accor.com as my priority now is that... More 

Liverpool, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice clean friendly hotel, stayed 3 days, had a twin room , beds comfy had a great sleep, usual stuff in room, tea coffee etc , tv, breakfast not bad but not great but adequate , Very small shower in the room, just big enough to wash in it , good aircon in the room,great location for travel into London... More 

Helpful?
Thank johnlfc72
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear John, We'd like to thank you for the great review! Such positive comments are always a pleasure to read and it encourages us to become even better. Rest assured the team appreciates your comments greatly. Glad our hotel suited your travelling needs and we do hope to welcome you back on any future journeys to London. Kind regards, ibis... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Never chose to stay here as it was through a package deal for trip to wimbledon so we were only told 2 weeks before trip where we would be located. It is a big place with lots of small but basic functionable an clean rooms. The dinning room was small for the amount of people but breakfast was fine and... More 

Helpful?
Thank shezlyn
IbisStylesLonExCel, Manager at Ibis Styles London Excel, responded to this review

Dear shezlyn, We're delighted to hear that you enjoyed your stay at our hotel and that it suited your travelling arrangements. As you mentioned the DLR station is only a stone throw away and is very convenient for getting in and around London. Thank you yet again for the valuable feedback. Hope to see you again on your next trip... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our new coffee shop as well as our traditional 'Pub' rather than a hotel bar. Our new A La Carte Restaurant is open daily from 6pm. The hotel has its own on-site car park (charges apply) as well as a 4 meeting room conference centre, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout. ... more   less 

Additional Information about Ibis Styles London Excel

Address: 272 Victoria Dock Road, London E16 3BY, England (Formerly Custom House Hotel)
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $66 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles London Excel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Custom Hotel London
Custom House Hotel London
Ibis Styles London Excel England
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