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Ibis Styles London Excel

Traveler (448)
Room & Suite (199)
Dining (41)
About
Location
Cleanliness
Service
Value
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our Cafe as well as our traditional 'Pub' rather than a hotel bar. The hotel has its own on-site car park (charges apply) as well as a four meeting-room-conference-center, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL CLASS
1,815Reviews
520Photos
49Q+A
100Room tips
Traveler rating
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Popular mentions
The event celebrating my birthday on Saturday, 19 January 2019 was a success. The venue was large enough for 65 guests with plenty of space to spare in the middle. We were provided with a separate area for the buffet and sound system allowing guests to socialise with ease.
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Response from IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel
Responded yesterday
Dear Arleen Salanio, Thank you for taking the time to write up such an amazing review. It is always a pleasure to read such positive feedback. Happy to hear that you enjoyed dinner. Our staff will be delighted to hear they were able to assist you with your needs. Again, thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future! Kind Regards, Siddharth Tailor Front Office Manager The Ibis Styles Excel London.
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Part of a tour group from Germany, WAY east of London, but fortunately very close to Custom House DLR line. Tiny room and even smaller bathroom, can't say how many times I bumped the walls and faucet in shower! Breakfast buffet was less than stellar, orange juice was good! Asked
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Response from IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel
Responded yesterday
Dear jbstu52, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of refurbishing our bathrooms and rooms .We will definitely improve space in particular. I have passed your comments to the relevant department managers to look into the issues addressed by you. We wish you well and hope to serve you better in the future. Siddharth Tailor Front Office Manager The Ibis Styles London Excel.
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One of the best services we've have received, especially from the chief chef Leo. We enjoyed an excellent service right from the booking and beyond. We will not hesitate to recommend others to experience this type of service. Special mentions should be mentioned of managers like
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Response from IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel
Responded 1 week ago
Dear VBCI, Thank you for taking the time to write up such an amazing review. It is always a pleasure to read such positive feedback. Happy to hear that you enjoyed our Christmas dinner. Our staff will be delighted to hear they were able to assist you with your needs. Again, thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future! Kind Regards, Siddharth Tailor Front Office Manager The Ibis Styles Excel London.
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We chose this hotel for it's good connection to the airport. There is a DLR station directly opposite. The hotel has just been refurbished and I think that we may have been the first guests to use our newly refurbished room. The bathroom was small but adequate for our needs with
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Response from IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel
Responded 1 week ago
Dear Poppylulu, Thank you for taking the time for such an amazing review. It is always a pleasure to read such positive feedback. Happy to hear that you enjoyed our services. Our staff will be delighted to hear they were able to assist you with your needs. Please do let us know about a future stay and we look forward to being of service again. Kind regards, Siddharth Tailor Front Office Manager The Ibis Styles London Excel.
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Checked in late last night, booked around half an hour earlier prior to arriving. Easy check in, grabbed ice from the pub to chill my wine in the room. Stayed in room 422, clean, comfy bed, rather cold though, put the heating on high but was still very chilly. Too late to ring
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Response from IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel
Responded 1 week ago
Dear Hayley A, Thank you for taking the time to share your experience. We are pleased to read that the hotel suited your purpose of visit. We do look forward to welcoming you back next time you're over our way. Regards, Siddharth Tailor Front Office Manager The Ibis Styles Excel London.
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Photo provided by managementIbis Styles London Excel
Our new bedroom
Image above the room
Refurbished room
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12345640
The nearest station is Custom House DLR. It is directly across the street from the hotel. However, you will not be able to get a direct train to Manchester from this station.
1 vote
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No it's a very basic hotel clean tidy and cheap so no pool.
2 votes
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The DLR - Docklands light railway is less than 5 minutes walk away. This connects to the underground and is valid for Oyster cards and travel passes, it's just more overground than underground. It's frequent services though can be a little confusing as the routes interconnect. If going into London look for tubes going to Bank or Tower Bridge.
0 votes
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Where abouts is the car park for the hotel?
Turn right just before the hotel then left into car park. Press button for ticket then the barrier opens. Safe and tucked away. We were in room 410 and could see our car. £15 to park your car.
0 votes
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I think it was about £15 although the car park is not huge. Going to the O2 Arena -taxi is expensive especially at peak times. DLR and tube is better. Ask the staff on reception. All were very helpful during my last visit and pointed me in the right direction. Have a good stay.
1 vote
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12345610
"We had a room at the front, I would ask for a room at the back if I stayed there again."
"Don’t bother"
"Refurbished rooms are great but the older ones have a few issues."
"Avoid the front of the hotel"
"There might be quieter rooms at the back of then Hotel"
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12345620
PRICE RANGE
$64 - $227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
custom hotel londoncustom house hotel london
FORMERLY KNOWN AS
Custom House Hotel
LOCATION
United KingdomEnglandLondonEast End / East LondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
305
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