Ibis Styles London Excel
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272 Victoria Dock Road, London E16 3BY England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (48)
Room & Suite (22)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#737 of 1,157 hotels in London
Location
Cleanliness
Service
Value
Located opposite the ExCel Convention Centre, 10 minutes from the O2 and the QEII Park (Olympic Park), the Ibis Styles London ExCel is ideally located for both business and pleasure. Adjacent to the Custom House Stop on the Docklands Light Railway, London's attractions are only a short distance away. With a choice of 305 newly refurbished bedrooms with twin, double and inter-connecting family rooms as well as a choice of apartments; ideal for longer stays. We boast 4 eating options from the newly refurbished breakfast room, to our Cafe as well as our traditional 'Pub' rather than a hotel bar. The hotel has its own on-site car park (charges apply) as well as a four meeting-room-conference-center, with private dining options available. The hotel is modern, fresh and rates include breakfast and unlimited free Wi-Fi throughout.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
24-hour front desk
Laundry service
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Room features
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
27Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
272 Victoria Dock Road, London E16 3BY England
Getting there
Royal VictoriaDLR8 min
Pontoon DockDLR13 min
Rental CarsSee rental cars from $29/day
2,002Reviews57Q+A100Room tips
Reviews
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Popular mentions
Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Siddharth Tailor, General Manager at Ibis Styles London Excel
Responded 2 weeks ago
Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
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A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.…
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Siddharth Tailor, General Manager at Ibis Styles London Excel
Responded Nov 10, 2020
Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.
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As a single mom, and as a financially responsible parent - We book and save ahead of time and book our trips early (if we can afford to book any that year). January 2020, I booked a stay for my son and I, directly with Ibis for July 2020. I wanted to support their business and not have them pay commission, I had always booked through an agency over my last visits. This time, ignorantly, I booked directly with IBIS/Accor hotels. As the world (except for IBIS and Accor Hotels know), COVID hit. Our flights to London were cancelled ( and REFUNDED), and London was added to the do-not-fly list. I reached out to the hotel, who apparently, are completely oblivious to the global pandemic, and offer to either change our booked dates to 2021 or refund my stay. They choose to do neither, nor offer an alternative. Accor Hotels / Ibis are under the most unethical and ruthless leadership I have ever seen. I have worked in the hospitality business for over 10 years - “hospitality” is something their C-level management know nothing about. They have left all their customers with massive losses on cancelled events and are 100% unreasonable and heartless in being human, and reasonable to the pandemic situation. Everyone who booked through Booking.com and other agencies have been refunded. NEVER EVER EVER - book directly with this hotel. Absolute abuse of power. I will never stay at a company this unethical and ruthless again.…
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Response from Siddharth Tailor, General Manager at Ibis Styles London Excel
Responded Oct 27, 2020
Dear Danielle, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Would you kindly contact the hotel and advise us what exactly happened so that we can look into the problems and investigate properly. Our email address is h8712-dm@accor.com. I look forward to hearing from you. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.
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A good hotel with good breakfast suit to your pocket.Staff were friendly specially the reception staff , rooms are alright neat and clean ,Easy access to the Docklands rail way , Provided tea/Coffee amenities daily basis with simple and nice Ala Carte.
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Date of stay: December 2019Trip type: Traveled on business
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Siddharth Tailor, General Manager at Ibis Styles London Excel
Responded Oct 27, 2020
Dear Krishankodippili, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
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A fair distance from tourist London, but a popular and reliable place to stay. Easy access on the frequent Docklands railway, It is my second time here and has a significantly generous breakfast. Acceptable dinner meals are available in the Pub at reasonable prices. Nice clean rooms.
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Date of stay: October 2019
Value
Location
Service
Room Tip: I have had no problem with the rooms
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1 Helpful vote
Helpful
Response from Siddharth Tailor, General Manager at Ibis Styles London Excel
Responded Oct 27, 2020
Dear 1937Max, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.
Read more
PRICE RANGE
$68 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
custom hotel london, custom house hotel london
FORMERLY KNOWN AS
Custom House Hotel
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs / East End / East London
NUMBER OF ROOMS
305
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Claim Your Listing Frequently Asked Questions about Ibis Styles London Excel
Which popular attractions are close to Ibis Styles London Excel?
Nearby attractions include Locked In A Room (0.2 miles), Royal Victoria Dock and Bridge (0.2 miles), and Mortlake Cemetery (0.3 miles).
What are some of the property amenities at Ibis Styles London Excel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Ibis Styles London Excel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ibis Styles London Excel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Ibis Styles London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Custom House Pub.
Does Ibis Styles London Excel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Ibis Styles London Excel?
Many travelers enjoy visiting Tower of London (4.4 miles), Old Royal Naval College (2.3 miles), and HMS Belfast (4.7 miles).
Is Ibis Styles London Excel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.