Amazingly helpful staff and brilliant room. Spacious, clean and had lovely touches, brilliant value for money :) concierge were amazing too although we felt bad as he clearly works across all of the hotels on the street!
This hotel had great ratings however I was displeased. I think it's because I was sequestered into the "basement". People talked about nice big rooms and mine was teeny tiny. I guess for the price of $175 Canadian I expected something better but London is quite expensive. The location was very good, being right by Russell Square and very close to tube and bus stop. The hotel had an elevator and the wifi was great, however the room was just dingy. It was clean but with the wall paper coming off on every wall it just seemed gross and dingy.
Looking for something central and with bit more space than the usual London hotel bedrooms, be it a budget or an expensive hotel, we decided on the Grange Portland. The larger rooms here are not cheap but more than worth it for the huge amount of space, the enormous bed and curious self catering facilities - curious because breakfast is included in the tarriff, and who wants to cook on holiday. At booking, I indicated a preference for a room at the back and on an upper floor. On arrival, there was no mention of this request and we got a second floor room facing the road. Yes, it is noisy, but at night there is minimal traffic and wax ear plugs work wonders. All previous reviews commenting the need for maintenance are correct although much of what we saw was minor - a spot of paint, a bit of glue to stick the wallpaper back on, mould treatment in the bathroom - and the level of cleaning seemed high during our three day stay. Breakfast was excellent, varied and abundant. We paid extra for the cooked breakfast, which was huge (just avoid the vegetarian sausages). I would settle for the cold breakfast - even on a busy Sunday morning it was well stocked. If we could be sure of not being given a basement room, we would definitely consider coming back to the Portland.…
Quaint hotel with Very friendly staff. Room was large and clean. The bathroom products are of very good quality. Located in a safe and central area of London, it’s so easy to walk to so many areas of the city. You are within 15 minutes of most major attractions. Right around the corner from the British museum. We would definitely stay here again when we return to London. How often can you find a hotel with a king size bed?
We stayed here for 1 night on 14 September 2019 at a cost of £ 194.35 expecting something reasonable for this price we were bitterly dissapointed. On arrival we were told our room was number 3, but no m,ention of which floor, after travelling up and down in the lift we eventually arrived in the basement to find room 3. The room was dark so light were required even at mid day, and with the light on anyone walking along the footpath outside could see into the room. To bathroom had a faint pefume of sewage the toilet seat was broken, and the bath had numerous chips in the enamal. Cleaning is obviously a problem for the staff, as lots of dark short hair was found within the room and bathroom, on one bedside table this was within a gelatinous matter, that you could not determine if it was a human secretion or not. Being directly under the reception area the noise level was totally unacceptable and I was awoken at 1.45 am by noisy foot fall on the floor above All of te fittings were tired badly worn or miss matched, but the worst problem was the leaking electric kettle which was positivly dangerous and my wife was close to being electricuted.…
Whilst some of the furnishings may be a bit dated, the room was very spacious and well equipped. The room was reasonably quiet (despite the single-glazed sash windows) hotel and in a relatively low-traffic street that is not far from all the attractions and within easy reach of transport links.
The room my family stayed in was huge, with a king sized bed, a double sofa bed, with a small separate dining room and kitchen. The room was really tastefully decorated, with period matching furniture and finishes. The bathroom was stylish to, quite large and exceptionally clean. Breakfast was included for the fab price of £198, and the selection was great: lots of cereals, fresh fruit in great condition, large selection of cheeses and meats and yoghurts. There were even fat free ones which was great for someone on a diet like me. The staff were all courteous and helpful, I really can’t find any faults. Great value for money, I will definitely be staying again!
Booked a cheap single at The Lancaster, I'd read the semi ensuite details (no WC in room) and for one night, it didn't bother me as the price was good. Reception/lounge area was pleasant but on climbing the stairs, it was the tiredest looking Grange Hotel I'd ever stayed in. Again for one night, bearable. However on entering my room it was clear it hadn't been serviced, back to reception and this is where any negative ends. As an apology I was upgraded to a fully en suite single in The Portland, just across the road. This was a much fresher, more cared for looking hotel. My room was in the basement but wasn't dark, had a nice, big window and being at the back of the building, was very quiet. Fixtures and fittings were of good quality though wallpaper was chipped and peeling in parts, so that let the room down a little. Still a vast improvement on the room I'd booked and generally very happy with the room. Breakfast was served in another sister hotel, The Clarendon. Again, pleasant experience with the staff, nice window table in the sunshine and a great continental buffet. I considered the reasonable upgrade for a cooked breakfast (£6) but the variety of cheeses, fruits, pastries, etc was so rich, I wouldn't have managed anymore. Great service and impressed with the way this issue was handled. Though the staff were great, I wouldn't book The Lancaster again but would happily stay in one of the other Grange hotels on this street (several to choose from, they own half the street!). …
Our stay at Grange Portland Hotel was the greatest! We had originally booked at Grange Lancaster Hotel and when we arrived, we were upgraded to Portland! The room was magnificent! The services were great! My husband and I were on an adventure and enjoyed all the sites around. We thought that everything was easy to get to and enjoyed London! Would definitely go back if given the opportunity to go to Europe again!
The hotel is very old an thorn. Although I booked double room for single occupancy, I received a very very tiny room, 9 sqm, smaller than a closet. The inside smell was awful, the furniture had better times... 20 tears ago. The bathroom is equipped with a fixed shower only, so it was a torture. The phone in the room does not work. A positive note for the reception manager who tried to find a better room. This hotel is definitely NOT 4*. Maybe 2* with exorbitant pricing. So go elsewhere.