We recently stayed for 8 nights in a 2 room suite and I will never stay any where else in London. We have had the privilege of staying at excellent hotels around the world and have never had a better experience in an urban hotel. The staff were 100% beyond expectations. Loubna is guest relations and the concierge staff helped me plan flowers and balloons for a birthday surprise and added in a decorated cake without my asking. We would come back at the end of the day to find a bottle of champagne, special cupcakes places on a moving model of the London Eye, a Henry the VIII cocktail mix set up and instructions after seeing the play Six (based on the six wives of Henry VIII). The concierge helped us get tickets so they knew our agenda. Any request was honored. Everyone was gracious. The food from the 24 hour room service menu was even good and delivered in a timely fashion. The rooms are large, well lit, high tech and equipped with a washer/drier, a full refrigerator and range/stove (which we did not use). The location is fabulous, across from the park and a short walk from several Michelin star restaurants. A special call out to Lucka from the concierge staff as well. Business or vacation, you cannot go wrong. While the price is expensive, for the space and service, it is a bargain.…
Had the most amazing time staying here. Special thanks to Dora who made sure my stay at the hotel was exceptional and super comfortable. Her hospitality was par excellence. Would want to stay in this hotel every time i visit London only because of Dora!! Thank you for making my stay and trip memorable
This is our 3rd stay in this hotel and is always our preferred place in london. Great location and great service ! The rooms are spacious and the hotel is near all our favorite restaurants, shops and top attractions
I had an extended stay of twelve weeks at Grosvenor House Suites whilst my nearby home was being redecorated. I selected GHS as I wanted apartment-style accommodation, with space to relax and to prepare food/eat when I wanted. I had hoped for good accommodation, and I certainly received that. But what really made the stay extra special though was the sheer professionalism and friendliness of the whole team there. I received a great and friendly welcome every single day and every single time I passed Reception, passed the Concierge desk, or used the restaurant. The General Manager also regularly checked that I was happy. An outstanding property in a great central London location with a truly top team. They made it feel like 'home' and can't recommend them and GHS highly enough.…
We had a wonderful stay and nothing was too much trouble. They apartment was truly exceptional and the epitome of luxury and style. The concierge was friendly and helpful and reception gave us a warm welcome. We loved it and would highly recommend.
We just returned from a week staying at the Grosvenor House Suites in London and it was a truly first class experience. Our room was large (a suite) and beautiful and overlooked Hyde Park. The room had great amenities including a large refrigerator and washer/dryer unit. The hotel was very quiet - we never heard noise either inside or coming in from the outside. What we most enjoyed was the wonderful service. Stephanie at the front desk welcomed us warmly and was very helpful getting us oriented to the room and neighborhood. Lukas at the concierge desk helped us ship a box home. And Lena in the dining room served us a delightful lunch the day we arrived. We can't wait to return to this wonderful place.
By far the best place we ever stayed at. Everything beyond expectation. The concierge were the best and provided you with everything you needed very quickly. Food was exceptional. Staff amazing and polite. Rooms without a doubt the most specious in London. Area the best of the best.
GHS is one of the best places everyone should consider when coming to London. Every time we choose them they never made us regret. Everyone there is just super kind and perfect from the reception, concierge, rooms service and house keeping. I met Demi at the check in desk, since then she’s been so kind and helpful for my whole family, every time we pass by we see her big smile and asking if there is anything she can help us with, she just been super nice and made our stay even better than the last time. She as well offered us a late check out we never got this late and it felt like a very normal day not being so panicked in the day of travelling (since our flight was at night). I don’t know if you’re gonna see this Demi, but thank a lot to you and the team, you just made us feel home.…
Excellent experience, fabulous food and service. Plenty of choice. Beautiful decor, polite and courteous staff. A special thank you to Parham who made us feel very welcome and special. Highly recommended.
This was my second time staying at the suites in 3 months. I was incredibly impressed by the service, the cleanliness, and the location of the hotel. The staff, who welcomed me back by name, were incredibly responsive, and engaging. They were always there to please. The rooms were awesome, and very clean. Top shelf amenities. In room refreshments were amazing. If you needed anything from reservations/taxi/explanations etc, they were always there to assist. Very central location, walking distance to many amazing areas. 1 hour from landing to hotel via Heathrow express. Planning next trip already. and will stay there. Jolanta was so helpful , and pleasant to deal with.