the location is exceptional; the hotel is beautiful, with a spacious lobby and well appointed rooms. it is an oasis of peace. ultimately, what sets most luxury hotels apart is the service. here, you'll find that the service is truly exceptional. the way the staff, at all levels, care for the well-being of the guests really shines through.no effort is spared to make guests feel welcome. we loved our stay, and look forward to returning!
This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest
For years we have always stayed at the Rosewood in Holborn, but when we checked the rates again, well, wow – over £1500 a night for a standard room. I know prices have gone up everywhere, but that is too high. So, we had a look around, and I have status at Sofitel hotels – usually staying at Heathrow T5 when flying, so I checked to see if there was a Sofitel in central London, and yes there was! The location looked good, easy walk up to all the central locations. A regular room was around £700 per night, so it was booked for 2 nights. We arrived on a Thursday. Our taxi was met by a friendly doorman, who took our name and took us along to the reception desk. First impressions were very good – staff was engaging and felt genuinely friendly, quick hotel tour and then up to our room, which was on the 5th floor. The room (all of them I think) was recently refurbished, and although the view was out the back of the hotel (not that we expected a view!) the room was very well appointed. Over the course of the 2 days, I can honestly say that we were made to feel so welcome. The hotel is lovely, a wide and open lobby, with attentive staff. The Spa is very good. We were here for a bit of business at the US Embassy, and leisure. We had such a nice stay we even extended it to include the Saturday night. The bar is a nice place to spend time, the cocktails are heavenly, and we were looked after by Veronica, who made time to speak to us and made sure we were looked after. So, thank you Sofitel St James – our new home in London from now on.…
We just had our second stay at the Sofitel St. James in London. Outstanding service and the location is amazing. It is in the heart of everything, but perfectly clean and quiet. The hotel is stylish and the food excellent. I have been in the Sofitel loyalty program for years. It is a really well run business with excellent employees. We had a prestige suite which was lovely.
Our stay started with a very polite and helpful doorman who took our extensive luggage from our car and arranged for parking. The front desk arranged for us to have our afternoon tea 1hour earlier than booked the Jubilee afternoon tea was excellent staff could not be faulted and the food was plentiful and fantastic. Our room a junior suite was very comfortable. We were there for 3 nights so relaxing felt as though we had been there longer, while there we went to the Chelsea flower show got there early and left after 5 hours mostly due to the rain but this turned out to be very lucky as when we got back to the hotel we managed to have a wonderful lunch in the Wild Honey restaurant, breakfast was also excellent. All the staff we met could not be faulted All in all a great stay Thank you …
My wife and I was recommended this place and it did not disappoint! Breakfast was exquisite. The staff was really great too. Demba and Catalina took especially great care of my wife and I. We will definitely return in because of these two, they really made the experience!
Hotel very well located and very competent staff. A special mention for "Demba" who was able to meet our expectations and was very polite courteous and kind Merci beaucoup pour cet acceuil dejeuné tres copieux
Super well received within the walls of this hotel, I stayed there with friends for a weekend. Very good à la carte breakfast, staff at the top. Little special attention for DEMBA who was caring for us.
Awful service in Rose Lounge Promises re hospitality broken Complaints ignored Emails ignored Clearly they do not care I used to frequent the hotel for family stays, meetings, breakfasts, lunches etc - not any more!
We have visited the Sofitel, St James in London several times. It is ideally located around the corner from Trafalgar square, close to St. James Park and Buckingham Palace, two blocks from the entertainment at Picadilly Circus, and just down the street from our favorite restaurant, San Carlo. The hotel staff are immaculately dressed, helpful, knowledgeable and friendly The Concierge is extremely helpful with any requests. The rooms are furnished with taste and quality, and the linens are excellent quality. We highly recommend the Sofitel and we will return. It is pricey, but well worth the extra cost.