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Sofitel London St James

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#31 of 1,080 Hotels in London
Certificate of Excellence
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Sofitel London St James
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3,697 Reviews from our TripAdvisor Community

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Showing 2,506: English reviews
Mississauga, Canada
Reviewed 2 days ago NEW

I recently stayed at the Sofitel St James in London. It's an excellent, luxury hotel right in the heart of all the action in London. It's walking distance to Trafalgar Square, Piccadilly Circus, the theatre district, museums and more. Check-in and check-out was fast and efficient with friendly customer service. It was also nice to be greeted every time I...

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Helpful?
Thank TL_travelbug
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I am very pleased to read that you will be staying again at Sofitel London St James when in London. We look forward to welcoming you back. A bientot. Nicolas Pesty

Calgary
Reviewed 3 days ago NEWvia mobile

We were traveling back to Canada after 2 weeks in Spain and decided to turn a layover into a five day mini-trip of its own. The Sofitel ticked all the boxes. Close to all major attractions, we walked everywhere... The Eye, National Gallery, Prince of Wakes Theatre, Buckingham Palace, Tate Modern, St Paul's... The list goes on. I would hate...

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Helpful?
Thank jenlikesbeaches
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, Thank you for taking the time to post this very positive feedback. I am truly glad to read that you were enchanted with your stay with us. I thank you for recommending Sofitel London St James to your entourage. We look forward to your next visits. A bientot. Nicolas Pesty

Reviewed 6 days ago NEWvia mobile

We have stayed for three nights. This was a quiet period so rates were fairly low. We have initially been given a room which was noisy, there was a humming noise from ventilation coming from outside. We were then shown another room which had a restricted view to the St James park. The room was nice but there was a...

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Helpful?
1Thank Zilonis
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for your feedback. I am extremely surprised to read your comment as you will find the best rates on our website and not on a third party's. We look forward to welcoming you back. A bientot. Nicolas Pesty

Reviewed 1 week ago via mobile

Went to afternoon tea with family and friends. Insufficient seating so was sat on tables and chairs due to the size of the party. Sandwiches limited although the waitress did provide more sandwiches on requests. Some confusion on sharing the sandwiches and cakes. Cakes good standard. Would I go again - not sure. Prefer the Grosvenor at Park Lane.

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Helpful?
Thank Antonio Y
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for your feedback. I am sorry to hear that your party was too large to be seated in The Rose Lounge. As a matter of fact we have a limited seating space in this gorgeous area. We look forward to your next visits. Meanwhile I wish you a wonderful year 2017! Nicolas Pesty

Reviewed 1 week ago via mobile

I was planning a trip for me and my son to London. I picked this place due to its location. All the sites we wanted to see where in walking distance and if it wasn't close the underground was conveniently located. As far as our stay, it was the most pleasant and top-notch service that I have received. Their customer...

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Helpful?
2Thank Ashlie D
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you very much for taking the time to tell us about the high quality of your stay. We look forward to welcoming you back with our undivided attention in our central yet quiet hotel. Meanwhile I wish you a wonderful year 2017! Nicolas Pesty

Lisbon, Portugal
Reviewed 1 week ago

Sofitel Saint James is a good hotel very well located in central London. Efficient and friendly staff. Only one minor remark, the breakfast room can be too crowded sometimes. A very good option for a weekend in London.

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Helpful?
2Thank lacba
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I am really pleased to hear that you have had a very pleasant experience. We look forward to your next visits. Meanwhile I wish you an excellent year 2017! Nicolas Pesty

Alderholt, United Kingdom
Reviewed 1 week ago

My newly wed son was visting us in the UK with his wife. Its the first time my daughter in law had been to London. I decided to book them in over the New Year celebrations into the Sofitel at St James They came back buzzing, they had a superb time and the hotel staff were great with them, made...

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2Thank nanotechdave
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Sofitel guest, I thank you for letting us know about the amazing experience your newly wed son and daughter in law have had at Sofitel London St James. We look forward to welcoming you all back. Meanwhile I wish the whole family a wonderful year 2017! Nicolas Pesty

Southampton, United Kingdom
Reviewed 1 week ago

Stayed for one night as part of my birthday treat. All the staff went out of their way to make our stay as comfortable as possible. Specific mention must go to Remy who welcomed us and he was very attentive, friendly and informative. We loved the room (327) which is apparently one of those recently refurbished. A great hotel and...

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Helpful?
2Thank greent5steve
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, I thank you for this positive feedback. I thank you for pointing out the excellent level of services provided to you. We look forward to your next visits. Meanwhile I wish you a wonderful year 2017! Nicolas Pesty

Park City, Utah
Reviewed 1 week ago

My daughter and I stayed at the Sofitel St. James between Christmas and New Years. While we regularly choose to stay at boutique hotels, this was our first visit to a Sofitel property and to say that we were impressed with the staff's attention to customer service would be an understatement! A member of the front desk staff (Elsa) gave...

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Helpful?
2Thank lizjyok
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear Madam, I thank you for this fantastic feedback. Indeed we genuinely love to pamper and to look after our guests. We love to surprise them and create magnifique memories for them to take back home. I am really glad to hear that we have achieved our aim. We look forward to welcoming the whole family back with our undivided...

Reviewed 1 week ago via mobile

Sofitel st james the staff at this hotel can not do enough for you they are so helpful and friendly . The hotel is sptless would recomend this .food is good service.good position for shopping good for theatre land everything cat be faulted excellent value

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2Thank tanktroop
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for letting us know that you have had an amazing experience at Sofitel London St James. We look forward to your next visits. Meanwhile I wish you a great year 2017! Nicolas Pesty

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Staying in St. James's

Neighborhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon" , an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Location: United Kingdom > England > London > St. James's
Price Range: $300 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cheap Tickets, Priceline, Travelocity, ACCOR, Hotels.com and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#30 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel London St James staff and other travelers.
24 questions
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Adelaide, Australia
5 months ago
6 months ago
Orange County, California
Essex, United Kingdom

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Questions? Get answers from Sofitel London St James staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a quiet room.”
 of 5 bubbles lacba, 1 week ago | Read review
“Ask for a quiet room, but one with a view. We got a quiet room, but it looked directly at the hotel next to us”
 of 5 bubbles lizjyok, 1 week ago | Read review
“Our room was 226 and was very quite but with no view.”
 of 5 bubbles jasonotte, 2 weeks ago | Read review
“Lowest price rooms can be really bad and not worth it”
 of 5 bubbles TravelWithKids2, 3 weeks ago | Read review
“We stayed in a junior suite which was really lovely on the third floor at the front of the hotel. We had a wonderful view.”
 of 5 bubbles , 3 weeks ago | Read review
5 of 5
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