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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 1,207 hotels in London
Location
5.0
Cleanliness
4.9
Service
4.8
Value
4.6
Travelers' Choice
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
406Restaurantswithin 0.3 miles
273Attractionswithin 0.3 miles
Contact
6 Waterloo Place, London SW1Y 4AN England
Getting there
Piccadilly CircusUnderground4 min
Charing CrossUnderground5 min
Rental CarsSee rental cars from $25/day
289Reviews56Q+A36Room tips
Reviews
Traveler rating
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+1
I had a very relaxing time despite being a business trip. Lovely & knowledgeable team, gorgeous surroundings. The food is great. Its location is very central so access to all sights is very easy and it is great pleasure to simply walk around.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded today
Bonjour, It is a pleasure to receive your positive review. We are delighted to hear that you had an excellent experience with us and found our location to be convenient for your needs. It is also wonderful to know that you enjoyed our dining, and found our service to be courteous and professional. We all look forward to have the pleasure of welcoming you back again soon. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Wow, what an incredible Wedding we had at the Sofitel London St James! Everyone from the Sofitel team went the extra mile in making our day so special. Patricia from the Wedding and Events Team, helped us plan our wedding to perfection, she is passionate, has an eye for detail and service, and really helped us feel at ease throughout the whole process. Olivia from The Rose Lounge brightened our day on many occasions, and her energy and passion is wonderful to see. On arrival, the reception team knew who we were and everyone was so accommodating to our every need, the concierge and guest relations team were also excellent. The hotel is truly 5 star with a relaxing feel. The General Manager Marie Paule is so welcoming and warm, we are so happy we chose the Sofitel as our wedding venue. The wedding venue space is substantial, good links to transportation and the bedrooms are beautiful, super clean and with luxury Diptyque toiletries. But what makes this hotel stand out is the amazing service and dedication of the Sofitel team. Thank you to everyone who made our day special and we can’t wait to return!…
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded Oct 24, 2022
Bonjour, Thank you for sharing this lovely review. It is so rewarding for myself and all the team to have received your feedback and to know we helped to make your special event an occasion to remember. Your positive feedback about our team's service will motivate us to continue upholding our standards of excellence. We all wish you the very best for your future together. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Truly great experience! Every staff member we interacted with was friendly, courteous and knowledgeable. They seemed to truly care that we were there and wanted us to have an enjoyable stay. The room itself was clean, well laid out and very comfortable. The hotel is very well maintained. Location can’t be beat if you are planning on visiting central London. 10 minute walk to Buckingham Palace. Underground metro station is 5 minutes away. This is our second stay and it won’t be our last! A+++
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded today
Bonjour, Thank you for taking the time to share your feedback with us. We do our best to ensure that our guests feel welcome, and it is very rewarding to read that you enjoyed your stay. We are delighted that you found our location to be ideal for your needs, in close proximity to many of the tourist attractions and with transport options close by. We look forward to welcoming you on your next visit. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It has the most clean & comfortable hotel bed I had ever slept in. The bedsheet is so crispy clean that it doesn’t have any odors nor pungent detergent smells. The hotel staff made me feel warm and welcoming by adding more details into their daily services (i.e. fresh bottled water, tea, clean cups, cookies, perfectly made bed) but without being overly pestering. I definitely will come back with my family next time we visit London.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 days ago
Bonjour, Thank you for taking the time to share your feedback with us. We believe a comfortable bed and a great night's sleep are high up on the list of priorities of our guests and we are glad to see we were able to exceed your expectations. We look forward to welcoming you and your family back again in the future. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this hotel several times whilst visiting London and recently had another excellent stay. The location is great, staff are very helpful and the cocktails and appetizers in the St. James bar very good. We had a lovely spacious junior suite which had a comfortable bed, high quality linens and good amenities. Would recommend this hotel and intend staying there again in the future.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The St. James bar is a bit pricey but nice for an evening cocktail.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 days ago
Bonjour, Thank you for sharing this positive review. We do our utmost to ensure that our guests have the best experience possible with us and it is a boost for our team to receive such a message of satisfaction from one of our recent guests. It is a pleasure also to know that our spacious suite met your expectations and that you appreciated our convenient location. We look forward to welcoming you back again soon and thank you for your loyalty. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful experience from start to finish. Upon arrival and to the last second we checked out, staff, stay, suite, building, location was amazing. Wouldn't hesitate to recommend and Sofitel at St James is my first choice hotel for when we next stay in London.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 days ago
Bonjour, We would like to thank you for this positive review. We are delighted that you had such a pleasant experience and thank you for your kind remarks about our team, it's also great to know that our location was ideal for you. We look forward to seeing you again for another enjoyable experience. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a fantastic hotel in the heart of London. Covent Garden and all the West End theatres, Soho, the National Gallery and the Thames all within easy walking distance. But inside the hotel you would never know. Well appointed rooms keep out the noise and the light even when facing busy London streets. Food is excellent, including the a la carte breakfast. However, as usual it is the staff who make the difference. Without being condescending, or obsequious, they are just friendly and helpful, throughout the whole hotel. The atmosphere in the hotel just simply becomes easy and relaxing. We were unfortunate to have a work crisis whilst staying for a weekend, and had to spend unexpected amount of time working, including in the bar area. The staff could not have been more helpful and hospitable. In the bar Isabel and Tassos are names I recall, but all the staff there were excellent. In reception, I cannot again unfortunately recall names, staff were immediately responsive to our queries, with occasional texts checking everything was okay (any text query was immediately answered by them). On the door and in the concierge team, staff offered warm greetings on every entry and exit. Makof, with his great hat, stands out, but this is simply because I remember his name. I hope Sofitel recognises what a winning team they have in this hotel, and supports and rewards them as it should. I would give the hotel 7 stars if I could. We will definitely be back.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 days ago
Bonjour, Thank you for taking the time to share your wonderful experience at Sofitel London St James. We are thrilled to hear that our prime location, well-appointed rooms, and excellent food contributed to a fantastic stay. We take great pride in our commitment to creating a relaxing atmosphere for our guests, and we are glad that you felt at ease during your stay. Your compliments on our team and hotel will serve as motivation for our continued pursuit of excellence. We look forward to your next visit. Best regards and Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location five minutes walk from Picadilly Circus tube station. Crazy expensive room rates. No club lounge at this hotel. Breakfast is a la carte. Would have preferred a buffet. Rooms pleasant enough. No towels in room but housekeeping fixed that.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 6 days ago
Bonjour, Thank you for taking the time to review your recent stay. We are glad to know that you had an enjoyable time with us and that you found our location ideal for your needs with easy access to transport options. I am sorry you were disappointed with our new a la carte breakfast menu and apologise that our usual high housekeeping standards were not upheld, thank you for notifying the team so that we could take the appropriate action to solve this promptly. We look forward to welcoming you again. Best regards and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Excellent location, excellent room, excellent concierge, bar and restaurant, this is a perfect stay for a long week end in London ! We like the rooms and the staff ! It is really easy to walk and go to all places in London ! Prices are expensive as it is on London !
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to review our hotel. We are happy that you found our location ideal for your needs and that your room met your expectations. Thank you for your kind mention of our team, we will pass on your compliments to them and especially our concierge team. We regret to learn that you found our prices to be more than you had expected. We do review these on a regular basis to ensure we remain competitive in our market. We look forward to welcoming you back. Best regards and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can’t fault the Location of the Hotel Perfect base for two nights at the West End Checkin was smooth, however we arrived at 1pm and room not ready until 3pm as per expected Was promised a phone call while we went out exploring but it never came At checkin we signed up to the £35 breakfast at the hotel Very nice, great staff service and tasty food from menu and buffet if still feeling hungry. Excellent coffee At 8am breakfast I refused the first table as the server was trying to shoehorn us in between two other couples So I asked for more privacy and she ushered us to another table without delay The first floor studio suite was very clean and had great soundproofing with windows overlooking the street scene The mini bar was well stocked but the English tea was very weak and was not replenished I didn’t see an ice bucket or machines anywhere I think the mineral water was complimentary but the large one was not replenished so not sure if that will appear on the bill later Diptyque products in bathroom were another level The gym was compact but functional, a bit dated on some of the equipment and lacking basic stretching bands or foam rollers Hotel was very clean and staff excellent, I liked the text message service with the front desk In review Excellent overall, some minor improvements needed based on price paid. I would definitely consider going back…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Book breakfast at check in. it’s cheaper
Get an Uber over black cabs every time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, Thank you for taking the time to review your recent stay. It is wonderful to know that you enjoyed our convenient location and that you received such friendly and professional service from our team members. Nevertheless, I am sorry you were not advised by text when the room was ready and will certainly look into this further, please accept my apologies for the inconvenience. It's also great to hear that you were able to make the most of our tasty breakfast and that our breakfast team were attentive to your requirements. Our In Room Dining is always on hand to deliver any ice and the entire team would be delighted to hear from you next time if there is anything we can provide to enhance during your time with us. We are glad that the high standards we set ourselves met your expectations overall and that you were pleased with the design and comfort of the Studio Suite. Thank you so much for your constructive feedback, your satisfaction is our reward and we certainly take your points into consideration as our aim is to make all our guests as comfortable as possible and have a hassle free stay. We would love to welcome you back again in the future and thank you for choosing to stay with us. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$561 - $709 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
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Claim Your ListingSOFITEL LONDON ST JAMES - Updated 2023 Prices & Hotel Reviews (England)
Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.2 miles), St. James's Park (0.3 miles), and Strawberry Tours (0.2 miles).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Green Bar at Hotel Café Royal, Gouqi London, and Leicester Square Kitchen.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English and French.