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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 03/29/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London St James
Updated 03/29/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#39 of 1,203 in London
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.2
Travelers' Choice
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
470Restaurantswithin 0.3 miles
272Attractionswithin 0.3 miles
Contact
6 Waterloo Place, London SW1Y 4AN England
Getting there
Piccadilly CircusUnderground4 min
Charing CrossUnderground5 min
Rental CarsSee rental cars from $25/day
5009Reviews53Q+A100Room tips
Reviews
Traveler rating
- 4,073
- 708
- 142
- 53
- 33
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Popular mentions
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Most Recent
the location is exceptional; the hotel is beautiful, with a spacious lobby and well appointed rooms. it is an oasis of peace. ultimately, what sets most luxury hotels apart is the service. here, you'll find that the service is truly exceptional. the way the staff, at all levels, care for the well-being of the guests really shines through.no effort is spared to make guests feel welcome. we loved our stay, and look forward to returning!
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Hotel's Favorite
This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Marie-Paule Nowlis, General Manager at Sofitel London St James
Responded Nov 22, 2020
Dear J5883SNmikew, Thank you so much for such a raving review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I truly hope we will have the pleasure of welcoming you back soon. Kind regards, Marie-Paule Nowlis General Manager
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For years we have always stayed at the Rosewood in Holborn, but when we checked the rates again, well, wow – over £1500 a night for a standard room. I know prices have gone up everywhere, but that is too high. So, we had a look around, and I have status at Sofitel hotels – usually staying at Heathrow T5 when flying, so I checked to see if there was a Sofitel in central London, and yes there was! The location looked good, easy walk up to all the central locations. A regular room was around £700 per night, so it was booked for 2 nights. We arrived on a Thursday. Our taxi was met by a friendly doorman, who took our name and took us along to the reception desk. First impressions were very good – staff was engaging and felt genuinely friendly, quick hotel tour and then up to our room, which was on the 5th floor. The room (all of them I think) was recently refurbished, and although the view was out the back of the hotel (not that we expected a view!) the room was very well appointed. Over the course of the 2 days, I can honestly say that we were made to feel so welcome. The hotel is lovely, a wide and open lobby, with attentive staff. The Spa is very good. We were here for a bit of business at the US Embassy, and leisure. We had such a nice stay we even extended it to include the Saturday night. The bar is a nice place to spend time, the cocktails are heavenly, and we were looked after by Veronica, who made time to speak to us and made sure we were looked after. So, thank you Sofitel St James – our new home in London from now on.…
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Date of stay: June 2022
Value
Location
Service
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded 6 days ago
Bonjour, Thank you for sharing this lovely review. We do our best to ensure that our guests feel welcome, and it is very rewarding to know that you found our team to be helpful and professional at all times. Depending on the category of room chosen we do have different views available and would be more than happy to assist with your next booking to ensure your preferences are taken into account. We are delighted that you now intend to make our hotel your base for future visits. We look forward to welcoming you back. Merci, Marie-Paule Nowlis, General Manager
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We just had our second stay at the Sofitel St. James in London. Outstanding service and the location is amazing. It is in the heart of everything, but perfectly clean and quiet. The hotel is stylish and the food excellent. I have been in the Sofitel loyalty program for years. It is a really well run business with excellent employees. We had a prestige suite which was lovely.
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded 2 weeks ago
Bonjour, Thank you for taking the time to share your feedback with us. We are very glad that you had another wonderful experience with us and appreciate your trust in our quality services. We will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area. We can't wait to see you on your next visit. Merci, Marie-Paule Nowlis, General Manager
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Our stay started with a very polite and helpful doorman who took our extensive luggage from our car and arranged for parking. The front desk arranged for us to have our afternoon tea 1hour earlier than booked the Jubilee afternoon tea was excellent staff could not be faulted and the food was plentiful and fantastic. Our room a junior suite was very comfortable. We were there for 3 nights so relaxing felt as though we had been there longer, while there we went to the Chelsea flower show got there early and left after 5 hours mostly due to the rain but this turned out to be very lucky as when we got back to the hotel we managed to have a wonderful lunch in the Wild Honey restaurant, breakfast was also excellent. All the staff we met could not be faulted All in all a great stay Thank you …
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded 3 weeks ago
Dear Chris, We greatly appreciate your positive review. We are thrilled that you enjoyed your time in our hotel and that all our services lived up to your expectations. Thank you for mentioning the great lengths our team went to make your stay as comfortable as possible and that our quality standards are maintained. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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My wife and I was recommended this place and it did not disappoint! Breakfast was exquisite. The staff was really great too. Demba and Catalina took especially great care of my wife and I. We will definitely return in because of these two, they really made the experience!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded 3 weeks ago
Bonjour, Thank you for this positive review of your stay. It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal. It would be a pleasure to welcome you back. Merci, Marie-Paule Nowlis, General Manager
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Hotel very well located and very competent staff. A special mention for "Demba" who was able to meet our expectations and was very polite courteous and kind Merci beaucoup pour cet acceuil dejeuné tres copieux
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded May 23, 2022
Bonjour, Thank you for sharing this positive review. Thank you for mentioning the great lengths our team went to in order to make your stay as comfortable as possible; your kind words are appreciated. We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet. We all look forward to have the pleasure of welcoming you back on your next stay. Merci, Marie-Paule Nowlis, General Manager
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Super well received within the walls of this hotel, I stayed there with friends for a weekend. Very good à la carte breakfast, staff at the top. Little special attention for DEMBA who was caring for us.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded May 23, 2022
Bonjour, Thank you for taking the time to share your feedback with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards; we will not hesitate to pass on your compliments to Demba in particular. We appreciate your kind mention of our tasty breakfast which has a range of options to suit everyone's tastes. We look forward to welcoming you back. Merci, Marie-Paule Nowlis, General Manager
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Awful service in Rose Lounge Promises re hospitality broken Complaints ignored Emails ignored Clearly they do not care I used to frequent the hotel for family stays, meetings, breakfasts, lunches etc - not any more!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
We have visited the Sofitel, St James in London several times. It is ideally located around the corner from Trafalgar square, close to St. James Park and Buckingham Palace, two blocks from the entertainment at Picadilly Circus, and just down the street from our favorite restaurant, San Carlo. The hotel staff are immaculately dressed, helpful, knowledgeable and friendly The Concierge is extremely helpful with any requests. The rooms are furnished with taste and quality, and the linens are excellent quality. We highly recommend the Sofitel and we will return. It is pricey, but well worth the extra cost.
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Date of stay: April 2022
Value
Location
Service
Room Tip: There isn't a bad view.
See more room tips
Helpful
Response from Customer Support, Owner at Sofitel London St James
Responded May 12, 2022
Bonjour, We would like to thank you for rating so highly your recent stay. It is very rewarding to hear that you had a lovely stay at our hotel. Your praise of our team encourages us to continue to maintain the high standards of service we set ourselves. We are pleased you enjoyed our convenient location which enables our guests to easily discover 'must-see' sites. We look forward to seeing you again on future occasions. Very best wishes, merci, Marie-Paule Nowlis, General Manager
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PRICE RANGE
$594 - $836 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
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Claim Your Listing Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.2 miles), St. James's Park (0.3 miles), and Strawberry Tours (0.2 miles).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Green Bar at Hotel Cafe Royal, Hard Rock Cafe Piccadilly Circus, and Leicester Square Kitchen.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English and French.