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Traveler (429)
Room & Suite (110)
Dining (66)
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About

#30 of 1,131 hotels in London
Location
5.0
Cleanliness
4.9
Service
4.9
Value
4.6
Travelers' Choice
Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features Michelin star restaurant Wild Honey St James, The Rose Lounge, St James Bar, a large choice of conference suites and an award-winning spa. In a prime location on Waterloo Place, surrounded by historic buildings, Sofitel London St James is within easy reach of many of London’s main attractions including Buckingham Palace, Big Ben, Pall Mall, Piccadilly Circus, and guests can explore the chic shops, restaurants and galleries of the exclusive St James's district.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Soundproof rooms
Safe
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Dutch
5.0
5.0 of 5 bubbles430 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sofitel London St James enjoys a stellar reputation for its prime location, nestled close to shopping, theaters, and landmarks, with many guests appreciating the ability to explore the city on foot. Luxurious and well-equipped rooms receive high marks for cleanliness and comfort, although occasional housekeeping issues are mentioned. The hotel's range of amenities and the quality of dining options are often highlighted, adding to the overall value, despite some opinions of it being on the costly side. While service is generally seen as exceptional and personalized, a few travelers have encountered service lapses. The unique blend of British and French design elements contributes to an elegant atmosphere that consistently impresses guests.
Location
Central
Atmosphere
Elegant
Rooms
Luxurious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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430Reviews58Q+A61Room tips
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James C wrote a review Yesterday
8 contributions1 helpful vote
Having had a superb stay at Christmas I return for breakfast from time to time and catch up with the staff. It is simply the best hotel in London. The food is first class, the service impeccable and a wonderful atmosphere in peaceful surroundings. A special mention to Kritika and Ned who attend to everything. Many thanks. James Collins
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Date of stay: April 2024
Value
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Location
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Service
Sleep Quality
Trip type: Traveled solo
Room Tip: Enjoy the bar!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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W&W wrote a review Oct 2022
London, United Kingdom63 contributions6 helpful votes
Hotel's Favorite
Wow, what an incredible Wedding we had at the Sofitel London St James! Everyone from the Sofitel team went the extra mile in making our day so special. Patricia from the Wedding and Events Team, helped us plan our wedding to perfection, she is passionate, has an eye for detail and service, and really helped us feel at ease throughout the whole process. Olivia from The Rose Lounge brightened our day on many occasions, and her energy and passion is wonderful to see. On arrival, the reception team knew who we were and everyone was so accommodating to our every need, the concierge and guest relations team were also excellent. The hotel is truly 5 star with a relaxing feel. The General Manager Marie Paule is so welcoming and warm, we are so happy we chose the Sofitel as our wedding venue. The wedding venue space is substantial, good links to transportation and the bedrooms are beautiful, super clean and with luxury Diptyque toiletries. But what makes this hotel stand out is the amazing service and dedication of the Sofitel team. Thank you to everyone who made our day special and we can’t wait to return!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded Oct 24, 2022
Bonjour, Thank you for sharing this lovely review. It is so rewarding for myself and all the team to have received your feedback and to know we helped to make your special event an occasion to remember. Your positive feedback about our team's service will motivate us to continue upholding our standards of excellence. We all wish you the very best for your future together. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael D wrote a review Apr 13
9 contributions1 helpful vote
this place is exceptional service, how a hotel should be run. the rooms are typical london small. however the wonderful service makes up for it. We can not wait to return. Smallish rooms, however well appointed. Well worth a visit.In a great central location.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amanda A wrote a review Apr 9
1 contribution
The hotel is very centrally located but still very relaxing. A two minute walk from His Majesty's Theatre. Spotlessly clean and has wonderful facilities, including a spa and very luxurious cocktail bar. The staff are all very welcoming and attentive. My stay was for a special occasion and I did feel extremely special while staying in this wonderful hotel. I am looking forward to being able to stay here again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: This hotel has a wonderful restaurant attached - Wild Honey.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adléa R wrote a review Apr 9
1 contribution
+1
One of the best 5 star hotels I've stayed at. Everyone is very attentive and works with love. They are always willing to help with whatever is necessary. Impeccably clean, the entire hotel smelled so delicious and pleasant, I slept so well. Blackout curtains, and the breakfast was fit for royalty. I had the breakfast experience in the breakfast area and also in the room, and in both situations they were wonderful. I want to thank everyone from the front office, breakfast team and Room In Dinner team. We had a wonderful experience.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eddie G wrote a review Apr 9
East Sussex, United Kingdom120 contributions57 helpful votes
We've stayed at The Sofitel St James a few times, and have always left feeling that we've been well looked after. So, as we were going to see The Phantom of the Opera for my wife's 60th birthday, we decided we would stay there again, for two nights this time. Having mentioned it was my wife's birthday, the staff were determined to make it as enjoyable as possible for here - we got champagne on arrival, a "happy birthday" dessert in the restaurant, and a small (but delicious) chocolate cake was left in the room when we were out. Luckily for me, there were two knives and forks so I got to enjoy a piece! As usual, the room was lovely, with an extremely comfortable bed and soft pillows. We slept exceedingly well. Breakfast was plentiful and varied, and set us up for a day round the city. Yet again - well looked after, and looking forward to our next visit.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 2 days ago
Bonjour, Thank you for this great review. We are thrilled to hear that your stays consistently leave you feeling exceptionally cared for, and it was our absolute pleasure to contribute to the joy of your wife's special 60th birthday celebration. The thoughtful touches such as the champagne on arrival, bespoke birthday dessert, and the delectable chocolate cake are small tokens of our dedication to creating memorable moments for our guests. The comfort of your room and the quality of sleep you enjoyed are testaments to the dedication we have to providing a luxurious sanctuary for our guests, from the exclusive Sofitel MyBed™ to the carefully selected pillows. It's also wonderful to know that our breakfast offerings provided the perfect start to your explorations around the city. We are sincerely looking forward to welcoming you back for another exquisite stay, where the heart of London's West End and the refined comfort of Sofitel await. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marie A Louise wrote a review Apr 3
Swindon, United Kingdom52 contributions18 helpful votes
+1
Weekend away for my husbands birthday and wanted a central located hotel and a lovely birthday weekend away. We arrived early knowing that we could not check until later but we were able to store our luggage so we could make the most of time in London. Nothing was too much trouble and the staff were amazing. Our room was huge very comfy bed slept well and very quiet. Really enjoyed our stay and will definitely be back.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 1 week ago
Bonjour, Thank you for sharing your opinion of your stay with us. We do our utmost to ensure that our guests have the best experience possible with us and it is a boost for our team to receive such a message of satisfaction from one of our recent guests. It is a pleasure also to know that our spacious rooms met your expectations and that you appreciated our convenient location. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dillon Marcellus Ariyaratne wrote a review Apr 3
London, United Kingdom5 contributions
+1
Professional staff and ever attentive. It’s a good location for visiting all historical sites. Breakfast buffet and presentation can improve . Maybe it’s the limited space that the chef has to work. Special thanks to all front of house staff. I will visit the hotel again.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 1 week ago
Bonjour, Thank you for taking the time to review our hotel. It is a delight to know that you appreciated our central location, perfect for exploring London's rich history, and that our teams professionalism made a lasting impression. We have a large a la carte breakfast menu using the finest quality ingredients and I am sorry to hear our continental breakfast buffet did not meet your expectations. Please rest assured that we are always seeking to provide the finest dining experiences. Special thanks from our front of house team for your kind recognition, and we eagerly anticipate your next visit. We look forward to welcoming you back. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liza G wrote a review Apr 2
1 contribution
Wonderful Staff from the moment you walk up to the hotel you are greeted with kindness. Throughout our stay the staff was there to assist with any questions and help with getting our taxis. This is such a beautiful hotel, with clean rooms that have everything you might need while away from home and also has excellent room service. Great location to walk around and sightsee while feeling safe. The rooms were decorated nicely, they felt like a luxury hotel (which it is of course)The beds, pillows and comforters felt very relaxing, especially after a long day around London. After one of our day's out we were pleasantly surprised to return to a little surprise for each our daughter's to celebrate their birthday. It was very thoughtful and sweet, it made them feel special and put a big smile on their faces. I would like to thank the staff for that, and say we will be back again soon. I will be recommending this hotel to everyone who is visiting London.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 6 days ago
Bonjour, Thank you for sharing this lovely review. We are delighted to hear that our team made such a wonderful impression on you, greeting you with the warmth and kindness we strive to provide to all our guests. Creating memorable experiences, especially for special occasions like your daughters' birthdays, is a joy for us. We are thrilled that our little surprise added to the celebration and brought smiles to their faces. Furthermore, your appreciation for the beauty and cleanliness of our hotel is so gratifying. It is our aim to offer a luxurious sanctuary in the heart of London, and we’re pleased that you found comfort in the amenities and decor of our rooms. It’s also wonderful to know that the location contributed positively to your sense of safety and enjoyment of London's sights. Your intent to return and your kind recommendations are the highest compliments we can receive. It motivates us to continue delivering exceptional experiences to our valued guests. We look forward to seeing you again on future occasions. Best wishes and merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M F wrote a review Mar 2024
1 contribution
I can not compliment this hotel enough! The entire staff is clearly dedicated to ensuring your stay is flawless and as enjoyable as possible. Rika, the guest services coordinator was amazing. Every single aspect from front staff (check in), bar and restaurant staff, greeters, concierge and housekeeping was some of the best I have ever received. Clearly this hotel's staff works as a team and is proud of their customer service. I would not stay anywhere but here if/when I return to London. Any questions we had about where to go, what to eat, how to get there was not only answered but then facilitated by the staff. They were amazing. The rooms were well laid out, bathrooms as well. Wifi was a little spotty in the rooms, but excellent in the lobby. The bar was top notch with servers and bartenders willing to discuss drinks and spirits when questions were asked. Your greeters were such a happy sight to see when we returned back to the hotel or left. They ensured we had taxi's ready if needed and an umbrella if rain would occur. Your restaurant staff was also top notch. The manager ensured we had everything we wanted or desired even when we had a tour that left prior to the breakfast service. She prepared a to go bag and coffee's for our group to take with us. Your staff made our visit incredible. I can't thank you enough and will brag about you to anyone who asks about staying in London!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: Stay here and you will have no regrets!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Sofitel London St James
Responded 6 days ago
Bonjour, Thank you for taking the time to share your delightful feedback regarding your recent stay with us at Sofitel London St James. We're truly heartened to hear your commendations for the impeccable service provided by our devoted team, including the wonderful Rika, who all strive to ensure every guest's experience is seamless and memorable. It is gratifying to learn that so many of the team members have all contributed to making your visit exceptional. Our housekeeping team will be pleased to know that their efforts in maintaining our well-appointed room layouts and bathrooms have been appreciated. We take pride in the collaborative spirit of our team, and your intention to recommend us is the highest compliment we can receive. While I note your comment regarding the wifi connectivity, please rest assured that we are constantly working to enhance all aspects of our guest experience. Your positive remarks about our St James bar atmosphere and the engaging discussions with our bartenders are particularly pleasing. The acknowledgment of the greeters' attentive service and the restaurant staff's dedication, especially the thoughtful arrangement of a take-away breakfast for your early tour, exemplifies the genuine hospitality we aim to deliver at every opportunity. Your kind words affirm that our team is succeeding in creating memorable moments for our guests. We eagerly await the opportunity to welcome you back to the heart of St James for another unbelievable experience. Merci, Marie-Paule Nowlis, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$555 - $738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel st james london hotel london, accor st james london, sofitel london, london sofitel st james
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
183
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOFITEL LONDON ST JAMES - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about Sofitel London St James
Which popular attractions are close to Sofitel London St James?
Nearby attractions include National Gallery (0.2 miles), St. James's Park (0.3 miles), and Strawberry Tours (0.2 miles).
What are some of the property amenities at Sofitel London St James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London St James?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel London St James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London St James?
Yes, parking is available to guests.
What are some restaurants close to Sofitel London St James?
Conveniently located restaurants include Green Bar at Hotel Café Royal, Leicester Square Kitchen, and Hard Rock Cafe London Picadilly Circus.
Are there opportunities to exercise at Sofitel London St James?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Sofitel London St James have airport transportation?
Yes, Sofitel London St James offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London St James?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London St James offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London St James?
The staff speaks multiple languages, including English, Spanish, French, and Dutch.