This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest
We booked the hotel to celebrate our Wedding Anniversary. In these strange times we could not have asked for a warmer welcome, we were treated like royalty and every member of staff made us feel incredibly welcome. The service was outstanding, the hotel was covid ready, the food was amazing. Can't wait for my next anniversary so we can come again.
the hotel is located in St, James an ideal location for walking around london. and just 248 paces from my london office. I was forced to stay here while our house is renovated ( actually gutted ) for two weeks and it is an absolutely fabulous stay. leaving the kids and better half with mum and dad, after a little over 8 hours on the road i arrived at around 10pm. even the late hour did not phase the staff and their pleasant Ness and helpfully incites where a welcome to a weary traveler. i was actually expected and greeted by name always a pleasant start. the room itself was small but standard for a london city hotel, its modern amenities certainly helped. with lots of electrical points and sockets for the usual assortment of tech travelers seem to collect these days. the room. I had a small junior suit., a king bed two side tables a small work desk, sofa, and coffee table, the room was well lit in the evenings and for a second-floor room remarkably quit ( witness the video) a few points when the room is serviced the master electric is turned of so if you have things charging ( or in my case my insulin cooler ) just know its not after you walk out. fortunately my bat back up works! i am sure a word would have solved this but since for me it was not a problem. the Bed. i have said this before, split beds are not for single people who tend to roll around. the bed i had, is one of those that separate to create two singles. I hate them. i mean i really hate them. they always develop a dip, i always roll into it and then wake up with a sore back. having said that i did ask for it to be fixed and to be fair they did toot sweet, even offering me another room if it did not solve the problem. ( IT DID so whatever solution was implemented perhaps beforehand............) Bathroom. always fresh towels and amenities. clean and fresh. the bath was huge though i never used it, the water always hot. the bar. the minibar was a little disappointing, just the usual stuff no good whisky but i brought my own and the whisky shop is literally 5 minutes walk away. ( they delivered in 30 minutes :>) The restaurants. My stay was during the covid crisis even so the lounge bar and restaurant did their very best, the food was excellent and staff top notch so thank you all!. we even had a little fun with an impromptu whisky tasting one evening. while the lounge is small it is a pleasant place to sit and you have to try the burger and fries. and just let the staff bring you something. ?( i actually asked for something) its a nice surprise to not know what you are going to taste. overall. a great hotel. and great staff who go out of their way to be pleasant and helpful.…
It was our first visit to the Sofitel London St. James and it will definitely not be our last. A lovely friendly welcome, unbelievable location, outstanding cleanliness and really lovely service and staff. Thank you so much to Romane and Nikolas in particular for making my birthday trip so memorable.
I always wanted to stay here and my boyfriend surprised me for one night. I loved it! Not only did I get engaged but also the bar and restaurant were amazing! In the bar with the passport menu (that I wanted to try for a while) really got me and I'll definitely go back. There are alcohol sanitizer dispensers everywhere and the welcome drink was really pleasant. Breakfast was gooooood, I love breakfast! I want to thank Sofitel team mostly (and I apologize I'm sure I will get it wrong) Romane?! For helping my boyfriend, now fiancé, to organise the surprise and making our stay so great and making us feel very special, not only me but him as well :) Ps: ask for caneles!! Oooh they are absolutely amazing, I could do eat it all day.