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Mercure London Kensington

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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travelers talk about
“privilege room”(15 reviews)
“earls court”(50 reviews)
“cromwell road”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
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4 Star Hotel
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Rooms
Apr 30May 1
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,636)
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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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481 - 485 of 1,122 reviews
Reviewed July 19, 2015 via mobile

My sister and I came to stay here a couple of weeks ago to see Ed Sheeran perform at Wembley. The staff were lovely, and the fact that they serve Starbucks Coffee in the hotel was very convenient considering the fact that we were out...More

Thank ruby-bunnett
Response from Linforth, Management Office at Mercure London KensingtonResponded July 20, 2015

Dear Ruby-bunnett, Thank you very much for your feedback and we are delighted that you have had an enjoyable stay with us at the Mercure London Kensington. When availability allows, we do upgrade guests for an enhanced experience and we are very pleased that it...More

Reviewed July 16, 2015

This is a typical Mercure, out of date, very small rooms - there were only 30cm between my bed and the wall, you can´t realy stay in the room. You don´t know where to put your luggage! I asked for a shower but I got...More

2  Thank MichaelGFrankfurt
Response from Linforth, Management Office at Mercure London KensingtonResponded July 20, 2015

Dear MichaelGFrankfurt, It is a shame to hear that you have not enjoyed your stay with us. Our bedrooms are regularly refreshed and I am sorry that you did not find them to your liking. In regards to size, we do offer three categories from...More

Reviewed July 16, 2015

This is a good hotel with excellent location. It is 5 min. walking distance from "Earl's Court" underground station, 15 min. from National History Museum and Victoria & Albert Museum, 20 min to Harods and Hyde Park. But the most valuable part of the hotel...More

Review collected in partnership with Accorhotels.com
Thank DonCeci
Response from Linforth, Management Office at Mercure London KensingtonResponded July 17, 2015

Dear Don Ceci, Thank you very much for awarding us a 5 star rating and for your comments in regards to our Front Desk & Bar team. They are very pleased to have enhanced the quality of your stay and this certainly is a great...More

Reviewed July 14, 2015 via mobile

My girlfriend and myself stayed here for two nights to celebrate my birthday. Was booked as a surprise and it certainly was. The staff were more than helpful, and yes the room and hotel was spotless and faultless! The rooms however are very much on...More

Thank Simon H
Response from Linforth, Management Office at Mercure London KensingtonResponded July 15, 2015

Dear Simon H, Thank you for sharing your experience with us and we are very pleased that you have found the service provided and our hotel to be faultless. We actually do have executive bedrooms which are perfect for romantic breaks. Please do enquire about...More

Reviewed July 12, 2015 via mobile

Staff friendly but does not turn my experience into a good trip. Rooms are way to small you cant even get around the bed to get to other side, air con very loud and rooms are stifling hot so had to leave on all night...More

2  Thank Shannon C
Response from Linforth, Management Office at Mercure London KensingtonResponded July 14, 2015

Dear Shannon C, I am very sorry to hear that your experience has not been a pleasant one and we wish that the issues highlighted in your review were brought to our attention while you were with us. We have indeed experienced a very unusual...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
$125 - $259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#382 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
$125 - $259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#382 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveler (302)
Room & Suite (295)
Dining (40)
Business Center & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
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dunkleys2016
November 15, 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
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BrightonMarble
November 7, 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
June 6, 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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"small double was reserved as described above it was very indeed very small but the bed was comfortable."
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"Specify a larger room on booking."
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