London Kensington Hotel

London Kensington Hotel

1A Lexham Gardens Kensington, London W8 5JJ England
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Panorama of the Executive Room at the Mercure London Kensington
360
Panoramas (7)
Room & Suite (248)

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Avg. $107 /night, 2/13 - 2/14
$194
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$148
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$102
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About

#668 of 1,161 hotels in London
Location
4.2
Rooms
3.4
Value
3.5
Cleanliness
4.2
Service
3.9
Sleep Quality
3.8
The Mercure London Kensington offers a combination of contemporary design, comfort and impeccable service in the sought-after, fashionable Royal Borough of Kensington and Chelsea. Our hotel is ideally situated for the main London landmarks, royal parks, the city’s renowned museum quarter and the exclusive shopping districts of High Street Kensington and Knightsbridge. Need an early check in or late check out? Book direct with our Kensington hotel near London museums for a tailor-made stay.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Highchairs available
Taxi service
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Patio
Walking tours
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
Languages Spoken
English, French, Russian, Spanish and 9 more

Location

1A Lexham Gardens Kensington, London W8 5JJ England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
London City Airport
10.4 mi
See all flights
Heathrow Airport
11.6 mi
See all flights
Earl's Court
5 minUnderground
Traveler rating
  • 492
  • 754
  • 403
  • 196
  • 133
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Detailed Reviews
Jonathan wrote a review Jan 2020
Milborne Saint Andrew, United Kingdom
4.0 of 5 bubbles
Returning here after four years away was like seeing an old friend. There is real value here, given the excellent location in one of the better parts of the city, with good transport links; the rooms may not be huge but they are well- designed and work well for short stays. Beds are very comfortable (surely the most important consideration) and having a room with a bath was a real bonus for London. Coffee making facilities and fridges are also welcome. The staff here are a new generation but as welcoming, friendly and helpful as those we used to know. The only drawback is the heat; the rooms were baking on a winter's day and temperatures couldn't be adjusted; not so good for sleeping. A very good fan was produced quickly for us and a change of room offered but that's why I've gone for four not five stars.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Jan 13, 2020
Dear MontrachetJ We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simon N wrote a review Jan 2020
Baku, Azerbaijan
4.0 of 5 bubbles
My wife and I were fortunate enough to spend 3 nights at the Mercure London Hotel last weekend. Every member of staff, especially at the front desk bent over backwards to help us and advise us. Many many thanks for making us feel welcome. The room was a tad on the compact size and the walls lacked soundproofing, but at the price we paid and the amount of time you spend in the room over a busy weekend in London, these aspects are irrelevant, and should not spoil your experience. We also found the location perfect for us. Close to at least 3 tube stations, High St Ken and some of the best museums in the whole wide glorious world. Thanks again
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Date of stay: January 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Jan 22, 2020
Dear SimonN1003 What a lovely review, thank you. The team are the best asset that I have and I could not be prouder of them and the achievements that they have made, especially over the past 12 months. Receiving reviews such as the above only makes me prouder of them so it is with huge gratitude that I thank you for recognising their efforts in making your stay a comfortable one. I do hope that we have the pleasure of welcoming you back to the Mercure London Kensington very soon. My best wishes to you & your wife. Take care Lisa Kearney General Manager
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Dan Zivanovic wrote a review Mar 2020
Toronto, Canada
3.0 of 5 bubbles
Great location, but...
Stayed for 2 nights and trully not impressed by room size and amenities. Chambermaid was loud early in the morning cleaning and chatting with a colleague. Place was clean, bed was comfortable however there was no space for us to turn in the room. Hear did not work, neither plugs in the walls, despite that we placed the card Into the outlet to activate it... Would I go there again? Not really.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Mar 6, 2020
Dear Dan Z Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlyUk wrote a review Jan 2020
UK
5.0 of 5 bubbles
I booked a conference room here on the basis of the lovely telephone conversation I had with Lababa. Upon arrival, I was warmly greeted by the manager Lisa, who ensured that everything was exactly as I wanted it to be, and arranged for a complete change around in the training room to suit my specifications. The food we all received was absolutely delicious and the kitchen was really flexible about meeting our needs. I stayed in a Privilege room which contained everything I needed for a comfortable night away, and the room was spotless, containing a coffee machine, iron, robes, toiletries, complementary soft drinks in the fridge etc. A good buffet breakfast was included, and every member of staff was both helpful and friendly. I found the hotel very good value and would recommend it.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: I had a Privilege room and it met my needs!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Jan 29, 2020
Dear AlyUk Thank you so much for the kind review following the time that you spent with us last week. It was a pleasure having you with us & helping you to host your event. I do hope that when you are next in London we can welcome you back. Take care Lisa Kearney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oldfathertime wrote a review May 2021
Wigan, United Kingdom
2.0 of 5 bubbles
We arrived at this Accor hotel having strolled along from County Hall via the Army museum at Chelsea.

The booking in went okay but the smell of the room when we opened the door was over whelming - its fresh air that was needed NOT air conditioning OPEN the WINDOWS and let it in. We would have done it ourselves but the window would not open

It was obvious that the room had not been used for some time a sad draw back of Covid-19.

The room had a King size bed and a TV that needs urgent retuning or better still install a new tv they are as cheap as chips nowadays.

The bathroom was clean: just; more than we can say about the wall tiles. which either need a good clean or replacing.

The water pipe connected to the shower was letting out nearly as much water as the awful shower itself, if we had not moved the curtain fully round and held it in position we and the King size bed would be floating down Cromwell road. Yikes.

We have stayed at many Accor hotels but this was by far the poorest of them all which is sad as we enjoy staying in their hotels. Even the bathrobes had different named hotels on them.

A full refurbishment is required here if this hotel is to compete with the new Premier Inn and Travelodge super rooms which leaves this hotel amenities well behind and this room was supposed to be a Kings privilege room.

We don't pass comment on sleep quality as you either have a good nights sleep or you don't can't blame the hotel for that.

However, on the plus side its close to the museums and parks and is in a good location with nice staff. Shame about the accommodation.
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Date of stay: May 2021
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coastal798523 wrote a review Mar 2020
1.0 of 5 bubbles
Poor customer service, old, leaky, noisy, not looked after hotel. The “Priviledge’ room was quite small with no facilities to work, poor WiFi, you cannot receive any file. You cannot use high speed broadband as no connection in the room. The air conditioning is noisy and one cannot even open the window as they are sealed. Shower mixer tap leaking, tiny bath and to cap it all, got overcharge as well. Do not go, they don’t even respond to complaints
Worth hotel I stayed in...
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Mar 9, 2020
Dear Coastal798523 I am disappointed to hear that your guest experience at the Mercure London Kensington was not as it should be. Perhaps you could contact me directly on lisa@lth-hotels.com so that we can discuss the matter further. I look forward to hearing from you. Kind Regards Lisa Kearney General Manager
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Janjiontour wrote a review Feb 2020
Taunton, United Kingdom
4.0 of 5 bubbles
We stayed for 4 nights and found the location to be just right for us. Short walk to Gloucester Rd tube, big Sainsburys open all hours almost next door and plenty of restaurants in walking distance. The hotel was very clean and the staff very pleasant. Our only gripe would be that the room did not have much storage for two people staying for 4 nights in winter clothes - also no actual towel rails in the bathroom to hang wet towels on. But these are minor things which did not detract from our enjoyable stay. One night we were disturbed at 1 am by a group of adults talking and laughing loudly in the next room - they stopped and said sorry when we banged on the wall so I suspect that the walls must be very thin and that therefore we were just unlucky on that occasion as the other 3 nights were fine. The breakfast buffet was good but I would imagine that there could be pressure on tables when the hotel was full. All in all we would certainly use it again when in London.
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: No problem with traffic noise even at the front
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Feb 17, 2020
Dear Janjiontour We very much appreciate your comments regarding your stay at the Mercure London Kensington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Kearney General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
colinwalker371@yahoo.co.uk wrote a review Jan 2020
2.0 of 5 bubbles
We stayed in room 510 for 2 nights 27/28 December 2019, This room is quite small and extremely noisy all night due to what sounded like an air con unit running. The bathroom has a cracked sink a loose door handle and toilet seat should be obvious to cleaners to report these issues. Came back friday night to pungent smell from bathroom possibly from use of dirty cleaning cloths or mop,went to make a tea only to find no teabags,milk or biscuits, Both mornings woken by cleaners starting at 8-00am. not acceptable when you do not have to check out till 12-00pm.We have used Accor hotels several times and found this to be the worse one will not be using this one again. The only friendly staff were in the dining room at breakfast which we did find to be of quite reasonable quality. We think due to location and area of this hotel things should be a lot better.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Jan 19, 2020
Dear Passenger Thank you for taking the time to tell us about your experience at the Mercure London Kensington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Kearney General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John-Tuffin wrote a review Jun 2021
Exeter, United Kingdom
4.0 of 5 bubbles
This is billed as a four star hotel, so I was expecting something exceptional. It was good but there were some gaps. It was no better than a Premier Inn.
The bedrooms are not well sound proofed. In the room I was first offered I could hear the people next door very clearly. When I mentioned this I was immediately offered a different room with no fuss.
My bedroom was comfortable and exceptionally clean. As other people have said you cannot open the window. There was no sink plug in the bathroom, the shower head was not properly connected so that water sprayed over the floor, and there were no tumblers or other drinking glasses.
The breakfast was ok, if a bit limited. The food included boiled eggs, but there were no egg cups or spoons to eat them with. I am used to doing without these things abroad but they are usual in England. I would also have preferred to eat breakfast without a television blaring away.
The staff were exceptionally pleasant and attentive. I did not mention the egg cups or the television, but they dealt with everything I asked for.
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Date of stay: May 2021
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The higher up the building you go the quieter they seem to be.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PennStatePilot wrote a review Mar 2020
Colorado Springs, Colorado
+1
1.0 of 5 bubbles
This was singlehandedly the dirtiest hotel I’ve ever stayed in. These pics were what we walked in on. I asked housekeeping to please come clean the room and she told me to go to the front desk. Front desk was incredibly unprofessional, didn’t do anything. I asked him to come see the room he told me he would “change the sheets”. The room was at least 80 degrees, smelt like mold and we weren’t offered our money back.

This place is a dump and I would NEVER book with this company again.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from P6520PLK, General Manager at London Kensington Hotel
Responded Mar 24, 2020
Dear PennStatePilot Thank you for leaving such a candid review following your recent stay with us. I am truly disappointed to hear that you were checked into a vacant room that had not been cleaned by one of the team. I am also sorry to hear how your concerns were handled when you raised them. This is not the normal level of service that we aim to provide our guests and be assured that I will be investigating these matters. Please contact me directly on lisa@lth-hotels.com when you can as I would like the opportunity to discuss this matter with you further. Take care Lisa Kearney General Manager
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Giovany Belo asked a question Jan 2022
Sao Paulo, SP25 contributions2 helpful votes
How does the breakfast system work?
Answer from Rashed Almarri
Doha, Qatar168 contributions62 helpful votes
No it does not , i dont think they have partnership with others
Roger J asked a question Aug 2018
1 contribution
Do you need a keycard to access lifts/floors?
Answer from RedFraggle73
York, United Kingdom12 contributions8 helpful votes
No, just for the door on your room
valwatson3578 asked a question Jul 2018
Atlanta, Georgia
do you have a shuttle to victoria coach station
Answer from P6520PLK
London, United Kingdom
The hotel does not provide a shuttle. However, the tube (underground) takes less than 10 mins to get to Gloucester Road train station. The walk from there takes less than 5 mins.
Fuming 1234567890 asked a question Nov 2017
Great Yarmouth, United Kingdom3 contributions
Do you have car parking
Answer from MaryPSydney
Sydney, Australia68 contributions25 helpful votes
its best to email them
Rashed Almarri wrote a tip Oct 2024
Doha, Qatar168 contributions62 helpful votes
3.0 of 5 bubbles
"Very good resnable hotel located in very nice area."
Read full review
John-Tuffin wrote a tip Jun 2021
Exeter, United Kingdom61 contributions18 helpful votes
4.0 of 5 bubbles
"The higher up the building you go the quieter they seem to be."
Read full review
Google U wrote a tip May 2021
13 contributions9 helpful votes
1.0 of 5 bubbles
"Choose a different, cleaner hotel as there are many others in this popular tourist area."
Read full review
Janjiontour wrote a tip Feb 2020
Taunton, United Kingdom59 contributions38 helpful votes
4.0 of 5 bubbles
"No problem with traffic noise even at the front"
Read full review
AlyUk wrote a tip Jan 2020
UK82 contributions112 helpful votes
5.0 of 5 bubbles
"I had a Privilege room and it met my needs!"
Read full review
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PRICE RANGE
$117 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure london kensington hotel london
LOCATION
United KingdomEnglandLondonPaddington / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
82
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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LONDON KENSINGTON HOTEL

Frequently Asked Questions about London Kensington Hotel
Which popular attractions are close to London Kensington Hotel?
Nearby attractions include Rutland Outdoor Pursuits (0.3 miles), Tardis Police Box (0.2 miles), and The Blackbird (0.2 miles).
What are some of the property amenities at London Kensington Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at London Kensington Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at London Kensington Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at London Kensington Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to London Kensington Hotel?
Conveniently located restaurants include La Terrazza Kensington, Earls Court Tavern, and Thai Taste.
Are any cleaning services offered at London Kensington Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does London Kensington Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at London Kensington Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to London Kensington Hotel?
Many travelers enjoy visiting Houses of Parliament (2.8 miles), Churchill War Rooms (2.7 miles), and Westminster Abbey (2.7 miles).
Does London Kensington Hotel have any great views?
Yes, guests often enjoy the city view available here.
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