I start this by staying I have stayed here 5 times before - pre, during and post-pandemic. Of course, there will be understandable changes given the pandemic. The great: hands down the best location for anyone - just superb. Also, the new front manager, Yubin Park- who literally saved our stay at the last minute by his friendliness and hospitality. The not so great: the other colleague at the front desk was unfortunately everything that puts me off hotels like this. Cold, unhelpful, judgemental. When we'd experienced our entire stay with a flooding/leaking radiator was quick to say 'do you plan on paying the extras?' I didn't know what that meant, but it felt hostile and uncalled for, and ultimately ended with us being let off the extra daily fee/tax. When I mentioned earlier front of house members who'd I'd really loved, it was met with an entirely unprofessional response - something which a customer doesn't need to know about. In a nutshell: the front of house manager could save this hotel, but only if he hires people like himself or folk like the lovely, warm employees who were there before. It is important to keep customers loyal and this is first time, sadly, I felt that I wouldn't go back.…
I stayed with my partner for 1 night. When we arrived, 2 staff were talking at the check-in desk and I had to interrupt them to get them to stop chatting. The 'tone' was unwelcoming and the room itself was poorly laid out & uncomfortable. You can stay in many more luxurious and friendly hotels in London for the same price or less.
Situated in a quiet cul d sac six minutes walk from The Mall. As we were visiting for the Platinum Jubilee it couldn’t have been much better in location. The website gallery shows a gentleman at the door greeting the guests, this is no longer the case, there is no one to help with your luggage or explain additional details of your stay. We were hurried through reception and given scant detail of the room and facilities. We had chosen a junior one bedroom suite, which was well laid out, well furnished and clean. The soft drinks from the mini bar were available for no charge on our room package, but we found the replenishment of it was hit and miss. The first evening of our stay we made a reservation at 7 Park Place, and were served by Mattius who along with the food made our night a wonderful experience. The following morning we were ready to take on the challenge of the Jubilee celebrations and therefore we required quick bespoke service. The gentleman running the restaurant was excellent as was the breakfast. On returning to the hotel there was a bath robe missing from our room. There was nobody available at reception and no reply to the phone. Twenty four hours before departure we decided to get a bill update from reception we noted there were additional service charges applied to the bill. Following discussions with reception we agreed to remove all but the restaurant service charge. During my check out we noted all the service charges remained and some unexplained charges. Fortunately we had the time to challenge these and the receptionist couldn’t explain them to us, but was able to remove them. Other guests obviously had the same issues.…
From the moment you arrive at St James you will appreciate its wonderful Mayfair location. After you’ve tried to Slug your bags up the steps without help you will meet a service team that will wonderfully tolerate you for your time at the hotel. Rooms are fine but as another guest said “shabby”. Things like turn down service are intermittent and when I asked about this we’ll I was to blame. At the St James you are lucky to be in residence so keep your mouth shut and be thankful. I wrote the manager who didn’t bother to reply. I’m always suspect of one sided reviews but if you’re booking on location only then this is your place. Otherwise try someplace else. Ps. Had to take a pic of our room a c vent. So illustrative of the “attention to detail”
Traveling with my son for his graduation - booked twin room and was guaranteed this. Hotel did not answer phone calls and email before. When we arrived in the evening led to a double room and on request for twin beds told 'need to speak to manager'. Mediocre breakfast. Denied later check out (13:30) although available through Fine Hotels and Resorts package. Always a queue to speak to front office. Told they are understaffed - suggest they should be under booked as well...
We had one of the best boutique hotel experiences at Saint James, it really takes you into a different era. We loved our cozy room and the afternoon tea. We booked it for the weekdays and found a good deal which was totally worth it for a get away that me and my husband have been planning for months! The rooftop setting and the views around it were perfect. There is so much to do in the area where it is located but we did not want to leave the hotel. The food and the cocktails were delicious! The staff was very helpful and pampered us to the fullest, will definitely recommend!
Faulty Towers must’ve been a humorous take on places like this pretentious, unprofessional and inhospitable hotel. Not nearly enough staff, and except for the housekeeping crew, just not up to the challenge. After a few nights, we changed hotels.
St James hotel is in a great location. This hotel exceeded my expectations. Beautiful decor. High quality rooms with high quality service. It has a quaint and charming atmosphere. The staff was very friendly and very accommodating. I definitely will stay there again.
The location is excellent. I loved the warmth of the premises, the service was really good, the staff was very accommodating. We booked the conference room for 2 of our meetings, the setting was perfect! The food is great and afternoon tea by the ground floor bar is extremely cozy.
The hotel is an absolute gem of a find. Great service with the most amazing location right in the centre of London. It makes on understand why boutique hotels are still so relevant .. bathrooms and rooms done very elegant but with rich materials .. a must stay for any traveller