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St. James's Hotel and Club Mayfair

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7-8 Park Place, London SW1A 1LS England
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Traveler (303)
Room & Suite (191)
Dining (105)

About

#238 of 1,198 hotels in London
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.3
St. James’s Hotel and Club is a five star townhouse hotel tucked away in a quiet cul-de-sac in St James’s, near Mayfair and Piccadilly. It is ideally located within central London and it is the perfect base for shopping, culture as well as business meetings or events. A multi-million pound restoration has created a harmony between contemporary chic and Victorian elegance. With fabulous Penthouse suites and some of the best guest room terraces in London, the hotel boasts stylish, sleek, contemporary yet elegant interiors finished with handmade silk wallpaper, black lacquered furniture, handcrafted Murano glass chandeliers and polished natural stone in the bathroom. A magnificent art collection also features throughout the hotel.The Michelin-starred restaurant Seven Park Place is headed up by award-winning Executive Chef William Drabble and offers a modern-French cuisine made up of primarily British ingredients. William oversees also private dining, room service and the hotel’s more informal yet stylish dining space, William’s Bar & Bistro. Traditional afternoon tea is served daily.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Tile / marble floor
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
270Restaurantswithin 0.3 miles
131Attractionswithin 0.3 miles
1162Reviews16Q+A100Room tips
Traveler rating
  • 809
  • 217
  • 82
  • 33
  • 21
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Most Recent
weetraveller76 wrote a review Jul 2022
3 contributions2 helpful votes
I start this by staying I have stayed here 5 times before - pre, during and post-pandemic. Of course, there will be understandable changes given the pandemic. The great: hands down the best location for anyone - just superb. Also, the new front manager, Yubin Park- who literally saved our stay at the last minute by his friendliness and hospitality. The not so great: the other colleague at the front desk was unfortunately everything that puts me off hotels like this. Cold, unhelpful, judgemental. When we'd experienced our entire stay with a flooding/leaking radiator was quick to say 'do you plan on paying the extras?' I didn't know what that meant, but it felt hostile and uncalled for, and ultimately ended with us being let off the extra daily fee/tax. When I mentioned earlier front of house members who'd I'd really loved, it was met with an entirely unprofessional response - something which a customer doesn't need to know about. In a nutshell: the front of house manager could save this hotel, but only if he hires people like himself or folk like the lovely, warm employees who were there before. It is important to keep customers loyal and this is first time, sadly, I felt that I wouldn't go back.
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Date of stay: June 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded 3 weeks ago
Dear Weetraveller76,, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. I am very sorry to read, that you could not enjoy your stay as much as we would have wished and negative experiences you encountered with front desk staffs. Please be rest assured that we do pride ourselves on providing our guests with the very best of experiences and can see we have fallen short on this occasion, and consequently we are investigating internally as to how any inhospitable service interactions occurred. With regards to disappointing service provided by our staffs, we take your feedback very much on board and would like to convey our apologies - staffing levels and training are something we are very much working on as we gradually re-build our team once again following the impact of the pandemic, and reduced staffing levels are at present something that the UK hospitality industry is facing as a whole. The outlook does look positive however and our team is rapidly growing. Please accept my sincere apologies for your disappointing experiences - we very much hope to be able to welcome you back in the near future so we can restore your confidence and deliver the warm St. James's hospitality. Sending my kindest regards, Yubin Park Front of House Manager
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Lee Cameron wrote a review Jun 2022
8 contributions2 helpful votes
I stayed with my partner for 1 night. When we arrived, 2 staff were talking at the check-in desk and I had to interrupt them to get them to stop chatting. The 'tone' was unwelcoming and the room itself was poorly laid out & uncomfortable. You can stay in many more luxurious and friendly hotels in London for the same price or less.
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 24, 2022
Dear Cameron, First and foremost thank you for taking the time to share your feedback of your experience here. I was particularly concerned to read of your experience and will be investigating with my team as to what has happened. Please accept my sincere apologies. We pride ourselves on delivering expectional service to all our guests and our guest's satisfaction is of the highest importance. In order to understand more as to what occured during your stay may I ask for you to contact me at yubin@stjameshotelandclub.com. Thank you and sending my best regards, Yubin Park, Front of House Manager.
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Yorkshirelass481 wrote a review Jun 2022
55 contributions42 helpful votes
Situated in a quiet cul d sac six minutes walk from The Mall. As we were visiting for the Platinum Jubilee it couldn’t have been much better in location. The website gallery shows a gentleman at the door greeting the guests, this is no longer the case, there is no one to help with your luggage or explain additional details of your stay. We were hurried through reception and given scant detail of the room and facilities. We had chosen a junior one bedroom suite, which was well laid out, well furnished and clean. The soft drinks from the mini bar were available for no charge on our room package, but we found the replenishment of it was hit and miss. The first evening of our stay we made a reservation at 7 Park Place, and were served by Mattius who along with the food made our night a wonderful experience. The following morning we were ready to take on the challenge of the Jubilee celebrations and therefore we required quick bespoke service. The gentleman running the restaurant was excellent as was the breakfast. On returning to the hotel there was a bath robe missing from our room. There was nobody available at reception and no reply to the phone. Twenty four hours before departure we decided to get a bill update from reception we noted there were additional service charges applied to the bill. Following discussions with reception we agreed to remove all but the restaurant service charge. During my check out we noted all the service charges remained and some unexplained charges. Fortunately we had the time to challenge these and the receptionist couldn’t explain them to us, but was able to remove them. Other guests obviously had the same issues.
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 15, 2022
Dear Yorkshirelass481, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. I was very pleased to read of the very positive and enjoyable experiences you have had in terms of our location, the comfort and decor of your Junior Suite, and the very memorable experience in our Michelin starred restaurant, Seven Park Place by William Drabble, as well as your breakfast experience. With regards to the shortcomings experienced in terms of your arrival experience, minibar replenishment, the missing robe and challenges to contact a member of the front desk, please accept my sincere apologies. Please be rest assured that we do pride ourselves on providing our guests with the very best of experiences and can see we have fallen short on this occasion, and consequently we are investigating internally to ensure such instances do not reoccur in the future. With regards to the service charge, please accept my apologies that the correct charges had not been removed as requested. This is something our Front Office new team members are being re-trained on. All service charges are completely at the discretion of our guests. We very much hope to be able to welcome you back in the near future so we can restore your confidence and deliver the warm St. James's hospitality we have become known for over many decades. Sending my kindest regards, Yubin Park Front of House Manager
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Andrew S wrote a review Jun 2022
Toronto, Canada4 contributions
From the moment you arrive at St James you will appreciate its wonderful Mayfair location. After you’ve tried to Slug your bags up the steps without help you will meet a service team that will wonderfully tolerate you for your time at the hotel. Rooms are fine but as another guest said “shabby”. Things like turn down service are intermittent and when I asked about this we’ll I was to blame. At the St James you are lucky to be in residence so keep your mouth shut and be thankful. I wrote the manager who didn’t bother to reply. I’m always suspect of one sided reviews but if you’re booking on location only then this is your place. Otherwise try someplace else. Ps. Had to take a pic of our room a c vent. So illustrative of the “attention to detail”
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 9, 2022
Dear E.L Andrews, Thank you for your recent stay with us here and for taking the time to review our hotel and share your concerning feedback which is something we take most seriously. Please accept my sincere apologies for the evident shortfall in the service experience you encountered. We strive to deliver the very best experiences for our guests and we have clearly fallen short on this occasion, in both service and staffing levels. This is something we are very much working on as we gradually re-build our team following the impact of the pandemic, and reduced staffing levels are at present something that the UK hospitality industry is facing as a whole, however our team is now growing rapidly which will enable us to deliver the warm and bespoke hospitality we have become known for over many years. We hope to have the opportunity to welcome you back to St. James's in the future so we have the opportunity to exceed your expectations and ensure a very memorable stay for all the right reasons. On a final note, should you require anything in the future I may be contacted at yubin@stjameshotelandclub.com In the meantime I send you my very best regards, Yubin Park Front of House Manager
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RazvanP wrote a review Jun 2022
9 contributions5 helpful votes
Traveling with my son for his graduation - booked twin room and was guaranteed this. Hotel did not answer phone calls and email before. When we arrived in the evening led to a double room and on request for twin beds told 'need to speak to manager'. Mediocre breakfast. Denied later check out (13:30) although available through Fine Hotels and Resorts package. Always a queue to speak to front office. Told they are understaffed - suggest they should be under booked as well...
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: You won't get a room upgrade -they are 'fully booked'
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 7, 2022
Dear Razvan, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. We hope your son had a wonderful graduation and send our congratulations to him and to your family. I was very disappointed to learn of the challenges you encountered ahead of arrival as well as during your stay with us. We do pride ourselves on providing our guests with the very best of experiences and can see we have fallen short on this occasion. Please accept my sincere apologies for your disappointing experience. Whilst the hotel is not part of the FH&R program you mention, late check out requests are something that are always on an 'upon availability' basis on the day in question, and where we can grant it we do. With regards to understaffing, we take your feedback very much on board and once again would like to convey our apologies - staffing levels are something we are very much working on as we gradually re-build our team once again following the impact of the pandemic, and reduced staffing levels are at present something that the UK hospitality industry is facing as a whole. The outlook does look positive however and our team is rapidly growing. We hope to be able to welcome you back to St. James's in the future so we have the opportunity to deliver our warm hospitality and exceed your expectations. In the meantime I send you my very best regards, Yubin Park Front of House Manager
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Hira M wrote a review May 2022
Willesden, United Kingdom1 contribution
We had one of the best boutique hotel experiences at Saint James, it really takes you into a different era. We loved our cozy room and the afternoon tea. We booked it for the weekdays and found a good deal which was totally worth it for a get away that me and my husband have been planning for months! The rooftop setting and the views around it were perfect. There is so much to do in the area where it is located but we did not want to leave the hotel. The food and the cocktails were delicious! The staff was very helpful and pampered us to the fullest, will definitely recommend!
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Date of stay: May 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 7, 2022
Dear Hiramirza16, Thank you very much for your stay with us and the time you spent to kindly evaluate our hotel and your experience here. I am very happy to read that you had such a wonderful stay and enjoyed the Althoff St. James’s Hotel & Club so much for your break with your husband. On behalf of the entire team, we really hope to welcome you both again soon. Sending my very best regards, Yubin Park Front of House Manager
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Pinot Press wrote a review May 2022
219 contributions16 helpful votes
Faulty Towers must’ve been a humorous take on places like this pretentious, unprofessional and inhospitable hotel. Not nearly enough staff, and except for the housekeeping crew, just not up to the challenge. After a few nights, we changed hotels.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Yubin Park, Guest Services / Front Office at St. James's Hotel and Club Mayfair
Responded Jun 7, 2022
Dear BiggerBeef, Thank you for your recent stay with us here at the Althoff St. James's Hotel & Club, and for taking the time to review our hotel and share your feedback which is extremely valuable. I was very disappointed to learn of the challenges and negative experiences you encountered which led to you unfortunately moving hotels. Please be rest assured that we do pride ourselves on providing our guests with the very best of experiences and can see we have fallen short on this occasion, and consequently we are investigating internally as to how any inhospitable service interactions occurred. With regards to understaffing, we take your feedback very much on board and would like to convey our apologies - staffing levels are something we are very much working on as we gradually re-build our team once again following the impact of the pandemic, and reduced staffing levels are at present something that the UK hospitality industry is facing as a whole. The outlook does look positive however and our team is rapidly growing. Please accept my sincere apologies for your disappointing experiences - we very much hope to be able to welcome you back in the near future so we can restore your confidence and deliver the warm St. James's hospitality we have become known for over many decades. Sending my kindest regards, Yubin Park Front of House Manager
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Momo7009 wrote a review May 2022
Minneapolis, Minnesota1 contribution
St James hotel is in a great location. This hotel exceeded my expectations. Beautiful decor. High quality rooms with high quality service. It has a quaint and charming atmosphere. The staff was very friendly and very accommodating. I definitely will stay there again.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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farahn704 wrote a review May 2022
Beirut, Lebanon3 contributions
The location is excellent. I loved the warmth of the premises, the service was really good, the staff was very accommodating. We booked the conference room for 2 of our meetings, the setting was perfect! The food is great and afternoon tea by the ground floor bar is extremely cozy.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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asima0406 wrote a review May 2022
Johannesburg, South Africa3 contributions1 helpful vote
The hotel is an absolute gem of a find. Great service with the most amazing location right in the centre of London. It makes on understand why boutique hotels are still so relevant .. bathrooms and rooms done very elegant but with rich materials .. a must stay for any traveller
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$426 - $612 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st jamess hotel, st james club london, hotel st jamess
LOCATION
United KingdomEnglandLondonSt. James's
NUMBER OF ROOMS
60
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Frequently Asked Questions about St. James's Hotel and Club Mayfair
Which popular attractions are close to St. James's Hotel and Club Mayfair?
Nearby attractions include London Party Pub Crawl (0.2 miles), Undiscovered London (0.09 miles), and May Fair Bar (0.2 miles).
What are some of the property amenities at St. James's Hotel and Club Mayfair?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at St. James's Hotel and Club Mayfair?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at St. James's Hotel and Club Mayfair?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. James's Hotel and Club Mayfair?
Yes, parking is available to guests.
What are some restaurants close to St. James's Hotel and Club Mayfair?
Conveniently located restaurants include Iran Restaurant, Ormer Mayfair, and May Fair Kitchen.
Does St. James's Hotel and Club Mayfair have airport transportation?
Yes, St. James's Hotel and Club Mayfair offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at St. James's Hotel and Club Mayfair?
Yes, dry cleaning and laundry service are offered to guests.
Does St. James's Hotel and Club Mayfair offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to St. James's Hotel and Club Mayfair?
Many travelers enjoy visiting Churchill War Rooms (0.5 miles), Tower of London (2.8 miles), and Houses of Parliament (0.8 miles).
Is St. James's Hotel and Club Mayfair accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.