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Best Western Plus Seraphine Hammersmith Hotel

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Traveler (191)
Room & Suite (293)
Dining (34)
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Overview
  • Excellent20%
  • Very good46%
  • Average22%
  • Poor7%
  • Terrible5%
Travelers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Wheelchair access
Dry Cleaning
4 Star Hotel
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (764)
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128
262
110
50
30
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All reviewseventim apollocontinental breakfasttriple roomfree wifihigh streetair constayed here for one nightrooms are smalltube stationmain roadheathrow airportbusiness tripshort staypiccadilly linereception areanice bathroomwould definitely stay here again
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1 - 5 of 580 reviews
Reviewed yesterday via mobile

Just spent 3 nights in this hotel.the size of room was shocking, it was considerably smaller than any budget hotel that I have stayed in, included a double bed , but room was so small that you could not fully pull out chair and use...More

Thank johnplucas71
Reviewed 3 weeks ago

friendly staff, wailing and crying vagrant in corridor outside our room@0400. not impressed with security from a london hotel. very noisy front facing 1st floor room, bin men,boy racers and deliveries but this is london.

1  Thank celad2001
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded 2 weeks ago

Dear Guest Thank you for your feedback and can I take this opportunity to apologize for any inconvenience that may have caused you. We will certainly review our security in order to maintain the high standards that we have. Regards, Ronnie

Reviewed 4 weeks ago

Picked this hotel for its location to the Apollo which was perfect, room was very nice with a large shower/en-suite,air con and heating, the bed was maybe a little soft for our liking but that is a personal thing. Only stayed the one night but...More

Review collected in partnership with Best Western
1  Thank Arthur S
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded 3 weeks ago

Dear Arthur Thank you for your feedback and wonderful endorsement of the hotel. Your comments have been circulated to the entire team and they have asked me to thank you too. The team and I look forward to your return visit. Regards Ronnie

Reviewed May 9, 2018 via mobile

Such a pity this hotel is literally 5 minutes from my office. The stair case smells of chips/stale cooking. Reception staff exceptional. Kettle did not work, hairdryer kept blowing the electrics, shower is boiling and has such minimalist control it verges on dangerous. The window...More

1  Thank LouGlenister
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded May 9, 2018

Dear Guest Thank you for your feedback and can I take this opportunity to apologise for all the shortcomings you endured. I am sure you will appreciate that is quite abnormal for so may things to go wrong in one go. As we do not...More

Reviewed May 1, 2018 via mobile

It’s fine! I have no major complaints but nothing was extra ordinary, to me the pictures made it seem a little more swish than it actually was. The man at the desk was friendly and printed out my ticket for me which made my evening...More

1  Thank Katie O
Response from Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith HotelResponded May 9, 2018

Dear Guest Thank you for your feedback and to be honest my suggestion would be to please email once you make the booking and I will ensure that you get a larger room. I do hope you will give us another chance which certainly would...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
$117 - $259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#370 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
$117 - $259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#370 Luxury Hotel in London
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (191)
Room & Suite (293)
Dining (34)
Business Center & Event Rooms (3)
Amenities (3)
Questions & Answers
Ask a question
Bekki M
October 21, 2017|
AnswerShow all 5 answers
Response from jackrobson97 | Reviewed this property |
They are very helpful people, and I believe there was a luggage storage room near reception.
0
Votes
Joann R
July 15, 2017|
AnswerShow all 3 answers
Response from Ronnie C | Property representative |
Dear guest sorry for the delay in replying but the only transportation is via the tube which is just 7 minutes away from the hotel. Extremely convenient. Regards ronnie
0
Votes
Joann R
July 15, 2017|
AnswerShow all 5 answers
Response from VioletKia | Reviewed this property |
no but staff is very helpful
0
Votes
Google Translation
Room Tips
"very noisy 1st floor front"
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"If you need three beds, don't take the double + sofa!"
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"We weren't too far from main reception and where they serve breakfast but never heard anything to be..."
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"Ask for a room with a window"
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