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The Grosvenor Hotel

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#180 of 1,089 Hotels in London
Certificate of Excellence
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The Grosvenor Hotel
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3,704 Reviews from our TripAdvisor Community

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Showing 3,260: English reviews
Marlton, United States
Reviewed February 20, 2016 via mobile

From check in to check out this Hotel was magnificent. Warmth and elegance combined. Too often hotels offer one or the other. The kindness, gentility and thoughtfulness of the staff was truly remarkable. The rooms and facilities are spotless and elegant. A++

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Helpful?
1Thank David M
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor is indeed a magnificent hotel cleverly combining its Victorian heritage with a contemporary feel. I really appreciated your comment on my remarkable team and we look forward to seeing you again for another A++ stay with us. Kind regards, Ian

Dublin, Ireland
Reviewed February 19, 2016

We had a lovely stay in The Grosvenor Hotel. The room was very comfortable and well-equipped. Staff very friendly and accommodating and looked after us very well. An ideal location for us - beside Victoria Station.

Review collected in partnership with this hotel
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Helpful?
Thank Dave527
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your great post. The team and I look forward to welcoming you back very soon for another lovely stay. Kind regards, Ian

Plymouth
Reviewed February 19, 2016

Beautiful hotel, brilliant location, friendly staff. The breakfasts were more than adequate, lots of choice and fresh. We had one meal in the evening. My pork was lovely, however, my friend had to send her eggs back as they were very undercooked and had quiet a wait for her replacement meal...although it was very nice once it arrived. Our room...

Review collected in partnership with this hotel
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1Thank Jane P
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was pleased you chose The Grosvenor for your friends reunion and overall you had an enjoyable stay with us. Having recently invested £20 million in refurbishment works, our 10,000 crystal chandelier enhances the Victorian period features of this grand old building. Due to the age of our hotel we have several different shaped...

Leicesteshire, England
Reviewed February 18, 2016 via mobile

This is a good hotel for couples/romantic weekends being situated on the back of Victoria station. Although our room overlooked the station there was no noise. Breakfast was standard fare and perhaps of a lower standard than one would expect at this price point.

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Thank freeflight
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor really does offer everything for those looking for a convenient hotel whether on business or pleasure. We hope to welcome you back on another occasion. Kind regards, Ian

Cambridge, United Kingdom
Reviewed February 18, 2016

Fantastic service in this hotel. The room was a good size, very clean and well-serviced. Everywhere in the hotel was completely spotless and very well maintained which was a real treat. There was a great atmosphere and the hotel is so central but very quitet. Highly recommend this hotel.

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Thank iryan2016
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I’m thrilled that you had such an excellent stay with us and received fantastic service which is what we pride ourselves on here at The Grosvenor. Thank you for highly recommending us and we look forward to seeing you again soon. Kind regards, Ian

Middlebrough
Reviewed February 16, 2016

Was nearly gonna use title ( one of the best) But it is actually the best hotel we have stayed at.My Husband and I stayed at the Grosvenor for 3 nights for Valentine and our 4th Wedding Anniversary. We have stayed at 5 star hotels around Europe and New York but this Hotel goes above and beyond. From a glass...

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Thank Tish R
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Reading your review on The Grosvenor really made my day and I know that our team here will feel the same. Each and every team member want our guests to have a memorable stay with us and I’m delighted our hotel is the best you’ve ever stayed at. Our guests reviews are always appreciated,...

London, United Kingdom
Reviewed February 16, 2016

Excellent service - nothing was to much trouble, the staff were efficient and courteous. The surroundings were comfortable and calm. Extra sandwiches and pots of tea were provided. Sandwiches, scones and cakes were all delicious. Will definitely be booking a return visit.

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Helpful?
Thank Fran542013
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your first class review on our afternoon tea. My team will be delighted with your review and we look forward to seeing you again for a return visit soon. Kind regards, Ian

Stamford, United Kingdom
Reviewed February 16, 2016

I'd book the hotel for a romantic break over Valentines weekend. We were early for check in but our room was ready so that was a positive start. We booked a deluxe double which was very clean and well presented. However when we looked out of the window there was a box of condoms outside on the ledge. We laughed...

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Helpful?
Thank Amy H
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Here at The Grosvenor we want all of our guests to have a memorable stay with us and I regret that this was not the case in your experience. Your feedback regarding your stay is appreciated as this helps us to work on any areas that require improvement. I do hope you’ll allow us...

Worcestershire, United Kingdom
Reviewed February 16, 2016

I have stayed in this hotel on several occasions. The standard is high, very clean throughout and rooms and tidy and have very comfortable beds. Breakfast is good. On this visit I tried the Grand Imperial Restaurant for an evening meal. This was disappointing. The staff had problems understanding English and the service was slow and overall very expensive. I...

Review collected in partnership with this hotel
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Thank Centaltraveller
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and loyalty to The Grosvenor. I’m delighted you enjoyed your overall stay and would recommend our hotel. Thank you for your compliments regarding our cleanliness and service and I will be sure to share your feedback with The Grand Imperial team regarding your disappointing meal. I look forward to welcoming you back in the...

doncaster south yorkshire
Reviewed February 16, 2016

Stayed here for thee nights over Valentines weekend . The hotel is conveniently situated in Victoria . This was the first time staying at this hotel from checking all the staff we came across are polite friendly and helpful . The room on the first floor was large with plenty of space for myself and husband with a really comfortable...

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Thank blondie066
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and choosing to stay with us over the Valentine's weekend. Our friendly and helpful team want all of our guests to have an exceptional time with us. Our Hypnos beds are furnished with mattress toppers for extra comfort and are very popular with our guests. Thank you for your compliments on your dining experience...

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Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Location: United Kingdom > England > London > Pimlico
Price Range: $219 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#139 Luxury Hotel in London
#147 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Grosvenor Hotel staff and other travelers.
88 questions
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Questions? Get answers from The Grosvenor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors are better, especially those overlooking Buckingham Palace Road.”
 of 5 bubbles stephencH6956CR, yesterday | Read review
“Do not get a room in the wings - it is a far walk to reception”
 of 5 bubbles sorba21, yesterday | Read review
“To avoid a walk, ask for a room in the main building rather than in the wings.”
 of 5 bubbles helenannharper, 2 days ago | Read review
“Not a nice view and dirty”
 of 5 bubbles KingaBrett, 6 days ago | Read review
“I had room 262; beautiful, spotless and the bed was a dream. I had read many reviews of other places stating how small their room was. This was a standard double and it was HUGE.”
 of 5 bubbles 829debbib, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question