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The Grosvenor Hotel

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#193 of 1,072 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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The Grosvenor Hotel
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3,190 Reviews from our TripAdvisor Community

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Showing 2,810: English reviews
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Sent for my wife's birthday the hotel is very impressive. Staff or excellent especially in the champagne bar . Also it's a must to try the cocktails in there my wife enjoyed a few and they were amazing .

Helpful?
Thank Will K
Petersfield, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Lovely clean room and bathroom. Air conditioned. Free bottled water in room on arrival. Friendly staff. Quick check in. Gorgeous foyer with stunning crystal chandeliers and impressive gallery and curving stairways down to reception area. Breakfast was full buffet and excellent. Staff very friendly and attentive.

Helpful?
Thank Stella B
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel itself is very impressive as you walk in, but I found the hotel room secure, clean but rather dilapidated in comparison. No one asked me of my opinion of my stay, and the reception staff seemed badly informed and were unable to help me locate my business meeting. The drawbacks with the room were: Room smelled of smoke,... More 

Helpful?
1 Thank Simon B
Greater Manchester, United Kingdom
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was staying for business and had an hour to kill before my meeting so went to the tea lounge to see if I could have a cup of coffee. The girl told me I could not have a cup of coffee (even through there were at least 5 open tables). When I told her I was a guest at... More 

Helpful?
Thank Sandy P
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. It is always disappointing to receive negative feedback and I apologise for the shortfalls in service that you received. I would like to assure you that we take all guest feedback on board and have addressed your comments with our Food & Beverage Manager who has arranged re-training for his team. Customer service is... More 

Swindon, United Kingdom
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is beautifully decorated throughout - the rooms, the lobby, the restaurant all boast an air of grandeur. The staff were very friendly and let us drop off our bags early at no extra charge. Excellently located for Victoria station and Buckingham Palace. It did mean our room had a rather unappealing view of the station roof, but we... More 

Helpful?
Thank Mmm_f00d
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post following your stay. I was pleased that overall you enjoyed your time with us and the facilities we offer but regret your room was only set up for one person. Our team are always available to assist with any enquiries and requests guests may have to ensure they have everything they need for a... More 

Royal Wootton Bassett, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

there is no doubt that the façade and reception of this hotel has been photographed many times for its opulence. Its location lading onto Victoria Station is excellent for the tourist wishing to get to everywhere in the West End. However, the facilities seemed to have creeped into the modern 'premier Inn' ages so don't get your hopes up this... More 

Helpful?
Thank allanKR
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was dismayed to read that your stay with us was not as it should be; especially as you were celebrating a special occasion. Our hotel, built in 1862, comprises two sections; the wing with our standard rooms which was added in 1910, and the main section which houses our larger deluxe and executive... More 

Louisiana
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean rooms, nice service. Most important feature is the easy access to Victoria Station. Since I travel mostly by train in the UK, this made my life so much easier. It is a rather large, maze-like hotel, but worth it. Will stay there again. Beds were very comfy.

Helpful?
Thank Carole J
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was so pleased you enjoyed your stay with us. We are so fortunate to have public transport links right outside our doors and many tourist attractions within walking distance. The team and I look forward to welcoming you back soon for another comfortable visit. Kind regards, Billy More 

San Jose
Level Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here with a bus tour. Prior to our checking in, a number of our tour said what small, hot, crowded rooms they had there previously. Some of them didn't have enough room to open 2 suitcases. Several of them had to change rooms and were not happy with the hotel. Another one said he'd never stay there again.... More 

Helpful?
Thank CleoToo
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Our hotel is a Grade II listed building that was built in 1862 and as a result we are unable to make any major structural changes to the building. As a result of the age there is very little consistency in the size and shape of our rooms and bathrooms but we will always... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I were staying in London for one night and treated ourselves to a room at The Grosvenor. The hotel itself is absolutely beautiful, well kept and interestingly laid out with a location that couldn't be more convenient, but we both felt a bit let down. Though we notified the hotel that we would be arriving early of... More 

Helpful?
1 Thank TheCoyoteLives
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post which made disappointing reading. Our friendly and helpful team will always do their very best to accommodate guests who arrive earlier than our 3pm check in time, but unfortunately this is not always possible. We are very proud of the service and standards we extend to our guests and I was dismayed to read... More 

Reading, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our accommodations could not have been any better - both the lodging, staff, and dining experience at the hotel. The close proximity to the Victoria Rail Station was a plus if only to exit the hotel through the concourse stairway to the station for a quick bite to eat or a bit of shopping. Buckingham Palace is literally a block... More 

Review collected in partnership with this hotel

Helpful?
Thank nancymM7122ML
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post following your recent stay at The Grosvenor. I was absolutely delighted your enjoyed your time with us and awarded us a five star review. The team and I hope you wont leave it too long to return. Kind regards, Billy More 

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Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Location: United Kingdom > England > London > Pimlico
Price Range: $196 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#148 Luxury Hotel in London
#148 Business Hotel in London
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