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The Grosvenor Hotel

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#199 of 1,078 Hotels in London
Certificate of Excellence
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The Grosvenor Hotel
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3,381 Reviews from our TripAdvisor Community

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Showing 2,979: English reviews
Trondheim, Norway
Reviewed yesterday NEW

Stayed for 3 nights for pleasure. The position close to Victoria Station is great both for arrivals and departures from Gatwick (due to the Gatwick Express train). Nice walk to Green Park, Buckingham Palace, Hyde Park and Picadilly Circus. Nice rooms and good breakfast. As many hotels in London, you might get lost in the long hallways.

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Thank 973arildk
Reviewed yesterday NEW

Had a last minute trip to London this past weekend, and many hotels were already full. First time staying at the Grosvenor, and after the trip, won't be the last. Many hotels seem to have cut back on service and making their guests feel both welcomed and special. Not the case here, from a smooth check in, to advice from...

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Thank Jay K
Belfast, United Kingdom
Reviewed yesterday NEW

We arrived at the hotel at around 3pm. It's very well located for Victoria Station which suited me as I was traveling from Gatwick airport. After a five minute wait at check in I was told that my room wasn't available but would be in twenty five minutes. This seemed to be the stock answer given to everyone checking in...

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Thank ewerk1
Worcestershire, United Kingdom
Reviewed 2 days ago NEW

I have stayed at the Grosvenor a few times now. The hotel is spotless, both in the public areas and rooms. Staff are helpful and efficient. Breakfast is good quality. I have no hesitation in recommending this hotel and its location is perfect for central London. A++

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Thank Centaltraveller
Plymouth, United Kingdom
Reviewed 2 days ago NEWvia mobile

I was meeting friends in Londn and we decided to treat ourselves to afternoon tea here. Knowing it would be busy on Rememberance Sunday we called ahead but were told there was no need to book as there was always space. On arrival we found that the tea room was fully booked but they could fit us in the bar....

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Thank Ro-Los_mammy
Reviewed 3 days ago NEWvia mobile

The hotel's location is good (the reason I chose it) and reception area is beautiful, however we were disappointed with everything else. Having booked the 'romantic' package and despite asking for our complimentary bottle of champagne to be waiting for us in the room, 30 minutes later it still hadn't arrived. The package supposedly also includes a 'turn down treat',...

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Helpful?
Thank Travelrootytooty
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank you very much for staying with us this weekend and I am very sorry to hear about the unpleasant turn of events on this stay. I would like to offer you our sincere apologies. I believe that you met Sari, our Reception Manager, upon departure this afternoon, and she offered you her contact details for a future...

Lausanne, Switzerland
Reviewed 4 days ago NEW

Grosvenor is practical, but needs to improve the reception services ( unprofessional on the phone took me more than 30 minutes to reserve 5 rooms) and the room services as they most of the time don't know the card and they should automatically take the plates with them, that is really bad that they say it is not them to...

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Helpful?
Thank Y1845GZkiml
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank you for your recent visit and for sharing your thoughts with us. I am very sorry to hear that the initial rooms' reservation process was not very smooth and we would like to know a bit more about what happened so that we can address whatever it was and ensure that it will not happen again. If...

Stavanger, Norway
Reviewed 4 days ago NEW

Friendly and helpful. Clean comfortable room and a huge choice for breakfast which was relaxed and enjoyable. Really good central position for getting about London. I would definitely recommend this hotel to friends and family.

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Helpful?
Thank elizabeth933
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank you very much for your 5* feedback on the experience you had at the hotel, it has been proudly read in our daily meeting. I hope you will visit us again on your next trip to London and let us know if we can be of any help. Thank you again for being so kind. Best regards,...

oakland tn
Reviewed 5 days ago NEW

the staff, especially Paul at the front desk, were friendly, helpful and professional. our room was large, clean and comfortable. the breakfast buffett is first rate. the hotel was central to everything we wanted to see and do while in London. we had a wonderful time.

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Helpful?
Thank djlommel
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank you very much for your kind comments, especially for recognising our colleague Paul. He was very happy to have seen his name mentioned. We are pleased that you enjoyed the breakfast as well. I am happy that you made the most of your visit to London and managed to do all the sightseeing that you planned. We...

NY Metro area
Reviewed 5 days ago NEW

We booked this hotel based on previous reviews as well as the location-which was fantastic. Old world elegance coupled with modern amenities I would imagine that only someone looking for a very contemporary, stark hotel might not appreciate the grandeur or the Grosvenor. Check in was quick and efficient and they even had our rooms ready early (and unexpected bonus)....

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1Thank Welltraveledfamily
Billy H, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thank you very much for sharing your feedback with us and for pointing out all your favourite things about our beautiful hotel. It does carry indeed its grandeur of a Grade 2 listed property and has a lot of history behind. We are lucky indeed to be located so centrally and close to literally everything and I am...

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Staying in Pimlico

Neighborhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighborhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Location: United Kingdom > England > London > Pimlico
Price Range: $192 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#147 Business Hotel in London
#152 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Grosvenor Hotel staff and other travelers.
73 questions
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Plano TX
6 months ago

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Questions? Get answers from The Grosvenor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to work with Namita in reservations; she works directly for the hotel-not central reservations.”
 of 5 bubbles lucyd517, 6 days ago | Read review
“Builders at Railway Station but double glazing meant we barely noticed it. If very sensitive to noise avoid being close to the Station.”
 of 5 bubbles NormanM800, 6 days ago | Read review
“Upgrade to the deluxe double as I expect standard will be even smaller”
 of 5 bubbles JoanneH25, 1 week ago | Read review
“Keep the windows closed at night and you will sleep well otherwise you will awake to announcements from the station close by”
 of 5 bubbles , 1 week ago | Read review
“Book a suite instead of a room if possible. Even a junior suite.”
 of 5 bubbles rajs498, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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