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101 Buckingham Palace Road, London SW1W 0SJ England
14 people are viewing this hotel
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$248
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Traveler (2202)
Room & Suite (556)
Dining (187)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 03/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Clermont, Victoria
Updated 03/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#226 of 1,198 hotels in London
Location
4.8
Cleanliness
4.5
Service
4.3
Value
4.0
Travelers' Choice
The ideal base from which to explore the capital. Buckingham Palace, Hyde Park, the Apollo Theatre, River Thames and Tate Britain. Our stunning Grade II listed Victorian railway hotel has London's most celebrated destinations all within easy reach from our doorstep.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Business Center with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Bottled water
Iron
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 5 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
226Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
6232Reviews177Q+A100Room tips
Traveler rating
  • 3,214
  • 1,906
  • 686
  • 266
  • 162
Time of year
Traveler type
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Popular mentions
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Most Recent
Simon R wrote a review Today
1 contribution
We stayed at the Clermont July 27 to Aug 1. We were delighted with the experience. From check-in until check-out, the people were accommodating, courteous, and friendly. We were early for our check-in and it was not a problem to leave our bags with them until our room would become available. The room was impeccable. The breakfast was taken in the lunch room and the buffet was very good. One of the staff (Diana) was fantastic with us, suggesting places for dinner and/or suggesting attractions. Very friendly. The hotel is adjacent to the Victoria Station which can be accessed from inside the hotel, very convenient to get and catch the train. We were heading to London, Gatwick, and there is the Gatwick Express that takes you directly to the airport with no stops. Within 30 minutes you are there. Then from there, you need to walk and take another train within the airport if you have to go to North Terminal, within 5 minutes, we were there. I would recommend the Clermont for his location (10 minutes walk from Buckingham Palace).
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: If you want a view on the city, make sure to ask for it. We had a room that was located in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Malcolm T wrote a review Today
1 contribution
5 stars from me excellent customer service I booked the Clermont for a few days break in London for my wife's birthday we arrived in London early so went straight to the Hotel to drop our bag off and then collect when we book in later to my surprise they had our room ready for early book in also gave us an upgrade as it was my wife's birthday brilliant, we took our bag to the room then spent the day walking round London when we got back to our room their was a big slice of cake with a lovely note from the staff wishing my wife a happy birthday. great experience and will definitely return .. Malcolm
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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warwickwiddler wrote a review Aug 5
lowton74 contributions49 helpful votes
As you can see from the picture, this is a very elegant and luxurious hotel, extremely well-situated next to Victoria Station and Tube and very handy for shows such as Hamilton and Wicked. The staff could not have done more to make us feel welcome. They were very attentive and extremely friendly, helpful and cheerful at all times, making our stay a joy. Our Son received a welcome gift of wine and cakes in his room and also a birthday cake when we ate in the restaurant! We were not conscious of any noise from the street, it was actually very peaceful inside the hotel, an oasis of calm. I highly recommend this hotel. Perfect!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: Rooms overlooking the Shakespeare Pub and bus terminus offer good views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded today
Dear warwickwiddler, Thank you so much for your fantastic 5 star review and for choosing us to celebrate your son's special occasion! I am delighted to know you had such a beautiful experience with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks
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Bonnie M wrote a review Aug 5
Nottingham, England, United Kingdom6 contributions
I had rang to see if my room could be ready at 14.00 to be told by a very rude person that they could not do that. I wanted to get ready for my sons wedding rehearsal and got told I could change in the toilets. After a 3 hour journey we arrived to be told the room was not ready so I had to go to my sons room. The lady said when I arrived that she told me on the phone it would not be ready. They did not even tell me when the room was ready I had to go down. Then to top it all I had booked a king deluxe which was right outside a pub. They e tie-Ed bottles at 11.30 then the dustbin men did the buns at 5.30. I know this is out of there control but you would think. More expensive room would be given a better more quiet area. Very bad experience rude staff.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SC wrote a review Aug 1
1 contribution
Thanks so much for excellent service in The Soak. Arnel was professional and welcoming after a long day at work. What a pleasure to find someone who is a true hospitality professional with a fabulous customer rapport.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 6 days ago
Dear SC, Thank you so much for your amazing 5star review! I am delighted to know you had such a great time with us and my team made you feel so welcome. Thank you for Arnel's personal mention, he will be thrilled. We hope to see you again soon. many thanks,
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EditorGeorge wrote a review Aug 1
1 contribution
We went there on our honeymoon and the décor is top notch, service was nice. Fawzia was the server for our table and she greeted us with a warm smile. We requested a booth for more relaxing dinning experience despite we didn't make a reservation, Fawzia was quick to help,we really appreciate it. About the main, we ordered Sea bass and Salmon. Skin was crispy, great creamy risotto. We paired it with a crisp chenin blanc. Followed by a superb Eton Mess and Earl grey pana cotta. Perfect night for my perfect wife.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 6 days ago
Dear EditorGeorge, Thank you so much for your fantastic feedback! It's a pleasure to know you enjoyed your time with us and my team looked after you so well. Thank you for Fawzia's personal mention, she will be delighted. We hope to see you again soon. many thanks,
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KEV a wrote a review Jul 2022
Northumberland, United Kingdom80 contributions
Had the pleasure to stay at this hotel recently and was allocated the most wonderful room which was immaculately clean. Sarah on reception deserves a special mention for making our stay extra special. The staff in general were all very pleasant and breakfast plentiful. The location was perfect within walking distance of many attractions , looking forward to returning ! Would not hesitate to recommend.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear KEV a, Thank you so much for your fantastic 5star review! It's truly a pleasure to know you had a wonderful stay with us and my team made you feel so special. Thank you for Sara's personal mention, she will be delighted. We look forward to welcoming you again soon. many thanks,
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Henrik O wrote a review Jul 2022
Sweden3 contributions2 helpful votes
Limited service from the front desk. They were unable to take care of our post cards but advised us to spend valuable time buying stamps in at a nearby store and then find a post box. The bed was small and not the premium you'd expect from an upscale hotel. The breakfast was buffet only. We usually opt for five star hotels when travelling around Europe, but London is very expensive. Nonetheless, we have had much better in other four stars hotels in London before. We would not stay here again. Nice hotel, though, but the aria is busy and messy.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear Henrik O, Thank you for taking the time to share your thoughts regarding your recent stay with us! I am sorry to hear we did not meet your expectations during your stay. We do appreciate your feedback as it only helps us to improve the service we offer to our guests. We're really sorry to hear that you won't be returning. many thanks,
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123worldtravel wrote a review Jul 2022
Los Angeles, California7 contributions3 helpful votes
We stayed at the Clermont for about 10 days and had a good stay. The location of the hotel is right next to Victoria station and there is even direct access to the station from within the hotel (very convenient indeed!). However it’s location means the rooms tend to be small and one has to be very careful of pickpockets! My husband had his phone stolen by an apparent panhandler when he was having breakfast at a sidewalk cafe with our kids. My uncle also had his wallet swiped while crossing a busy pedestrian walk!! What made our stay above average was the great staff at the hotel. It’s a busy hotel for high profile business meetings so the staff are very busy and overstretched almost - however when I lost some medication of my son the head of security Stan (I hope I got the name right - he was from Sophia, Bulgaria) went above and beyond to help me find it in my own luggage! We had checked out of one room and rechecked into another and he went through all the lost and found items to see if he could find the medication. He was very reassuring and offered to take me to the ER services to help get the medication if we didn’t find it. Stan even arranged for an empty conference where I could spread out my luggage and properly go through all my suitcases since the room we were staying in was smaller and made it difficult to lay open all the suitcases . Stan went above and beyond to help My find some very important asthma medication for my son and I shall always be grateful to him for his kind and pleasant attitude and offer to go above and beyond at a time when my husband was already sick and I was stressing out about my son’s medication. Thank you so very much !!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear 123worldtravel, Thank you very much for your amazing 5star review! I am more than happy to know you had a good stay with us and my team looked after you so well. Indeed, our hotel it's situated in such convenient location with easy access to the main attractions in London. Thank you for Stan's personal mention, he will be delighted. We hope to see you again soon. many thanks, Natasha - General Manager
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hannahp882018 wrote a review Jul 2022
Manchester, United Kingdom1 contribution
Just back from a 2 night stay and couldn’t be happier. We booked this hotel on a deal from secret escapes without knowing where it was or what it was like and we were very impressed!! It’s a gorgeous hotel in a perfect location! The breakfast buffet was small but had everything you need(even as a vegetarian) and literally every member of staff here are so polite and courteous! A real credit to the hotel. We booked a twin room. It was nice, not huge but clean and fresh and the beds were comfortable. Complimentary water and sweets were a nice little extra. The soak restaurant is also the perfect place for dinner and drinks. I honestly can’t wait to come back! Thanks for a lovely stay! xx
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear hannahp882018 , Thank you so much for your outstanding 5star review! I am delighted to know you had such a lovely time with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks,
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PRICE RANGE
$257 - $385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grosvenor, london hotel london, grosvenor hotel london, thistle victoria
FORMERLY KNOWN AS
Amba Hotel Grosvenor
LOCATION
United KingdomEnglandLondonPimlico
NUMBER OF ROOMS
348
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Frequently Asked Questions about The Clermont, Victoria
Which popular attractions are close to The Clermont, Victoria?
Nearby attractions include Billy Elliot The Musical (0.1 miles), Westminster Cathedral (0.3 miles), and Victoria Palace Theatre (0.1 miles).
What are some of the property amenities at The Clermont, Victoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Clermont, Victoria?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Clermont, Victoria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Clermont, Victoria?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Clermont, Victoria?
Conveniently located restaurants include The English Rose Cafe, Kazan Restaurant, and Lorne Restaurant.
Are there opportunities to exercise at The Clermont, Victoria?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Clermont, Victoria?
Yes, dry cleaning and laundry service are offered to guests.
Does The Clermont, Victoria offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Clermont, Victoria?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Polish.
Are there any historical sites close to The Clermont, Victoria?
Many travelers enjoy visiting Churchill War Rooms (0.8 miles), Tower of London (3.1 miles), and Houses of Parliament (0.9 miles).