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Hilton London Paddington

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Hilton London Paddington
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3,328 Reviews from our TripAdvisor Community

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Showing 2,923: English reviews
Westport, Connecticut
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stay at this hotel several times a year. The rooms are beautifully appointed, extremely clean, roomy and comfortable. The staff at this hotel is normally very warm and welcoming. Unfortunately, on our most recent visit (the third time we stayed at the hotel in a 2 week period) the young lady who checked us in was most unwelcoming because... More 

Helpful?
Thank melissamC7314HS
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear melissamC7314HS, Thank you for being a loyal Guest and for choosing to stay wit us again. We are very sorry to hear of your most recent experience and the way you felt when checked in at reception. Please accept our sincere apologies as this is not the experience we want you to get when staying with us. Please note... More 

Penrith, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

An excellent location if you need to access Heathrow, but also have something to visit in London the day before. Easy to get to and the conceirge staff were excellent at handling luggage etc. Had been unable to print off our boarding passes at home so this was easily done via the Business Centre. The next day the staff provided... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank CNRMR
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear CNRMR, We cannot thank you enough for leaving us your valuable review! It gives us such great pleasure to learn that overall everything about Hilton London Paddington ensured that you had a pleasant and comfortable stay. Our team members aim to ensure that Guests are cared for, valued and respected at all time and we are very pleased to... More 

Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is consistent. Consistently excellent. The staff are always extremely warm and welcoming. Executive lounge is excellent. Food in the restaurant is good. Perfect hotel and location for anyone travelling on business with good transport access and link to heathrow

Helpful?
Thank nejperry
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear nejperry, Thank you for being a loyal Guest and for sharing a fabulous 5-star review of our Hotel. It is gratifying to know that you have a great time anytime you stay at Hilton London Paddington. We take pride in delivering high levels of service standards and it is delightful to learn that we were able to exceed your... More 

Plymouth, United Kingdom
Level Contributor
386 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The pluses: Perfect location for Paddington station Comfortable bed Good conferencing facilities The negatives: Tiny room and very dated In need of refurbishment and new furniture Reception staff snotty and unhelpful They refused to take full payment for breakfast at check-in, but only pre auth (why? Makes no sense) They refused to give me a paper invoice and would only... More 

Helpful?
Thank Devon1964
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Devon1964, Thank you for choosing to stay with us and for sharing your comments following your visit. We take all Guest feedback seriously and work towards constantly improving our services and facilities. Please know that we have recently refurbished our common areas and meeting rooms and we are also working on other projects to improve further the bedrooms and... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

At the Padfington station so easy to get around . Rooms so nice and the staff very helpful. Believe I asked for lots of help. Gluten sliced bread, blueberry muffin and rice at breakfast buffet. Could use a separate toaster.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 897andrah
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear 897andrah, Thank you for choosing to stay at Hilton London Paddington and thank you also for taking a few minutes to leave your review following your visit. We are delighted to hear that you liked the Hotel and that you fully enjoyed your stay. We are pleased to hear that you were warmly welcomed and looked after during your... More 

Maputo, Mozambique
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Check in is normal, but beware of the security deposit, make a point of being exhaustive on questions about the terms and DEADLINES due dates. It's been more than 15 working days and still waiting for the refund. Worst, the hotel does not answer to emails, even after sending a complain at a corporate level.This is the actual nightmare after... More 

Helpful?
Thank Bruno P
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Bruno P, Thank you for your comments on our Hotel. We are very disappointed to hear of your experience on this occasion. Please accept our sincere apologies as this is not the usual level or standards that we aim to achieve. We are sorry to hear that the security deposit has not yet been available in your bank account.... More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

We chose this hotel due to its proximity to Paddington Station. The rooms were fine, a bit dark, but clean with reasonable space. My larger complaint relates to the lack of communication of the hotel staff. Several months before our trip, I had reached out with questions about the Dinner Bed Breakfast rooms that we'd booked. Initially, the concierge responded... More 

Helpful?
Thank jdrieber
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear jdrieber, Thank you for your comments on our Hotel. We are sorry to hear of your cancelled flight and the situation you were in and we do hope that you wold not have to experience that again. Our cancellation policy is 24 hours (until 12 midnight the day before arrival) and if you tried to cancel the booking after... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great Hotel, great location, great rooms and best of all great staff. Congratulations Hilton Paddington 10 out of 10. Terrific location to everything London has to offer, with station just next door. Will not hesitate to recommend.

Helpful?
Thank Rod F
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear Rod F, Thank you for taking the time to write such fantastic comments in your review. It is extremely rewarding to hear that our Guests have had a memorable experience with us and that you would recommend our Hotel to others. We look forward to welcoming you back to Hilton London Paddington again in the near future. Yours sincerely... More 

Torquay, United Kingdom
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We travelled from Devon with our 4 year old grandson and when we arrived it was too early to check in but when we came back to check in at 3pm our room still wasn't ready told to wait another 10 mins still wasn't ready with a 4 year old running round who had been on a train for 4... More 

Helpful?
Thank jackthejock
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear jackthejock, Thank you for being a loyal Guest and for choosing to stay with us again. We are sorry to hear that there had been an issue upon check in with your bank card and the room was not ready at 3:00pm and as a result you had to wait longer. We trust that the Duty Manager managed to... More 

Bognor Regis, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Just returned from a lovely weekend in London. Stayed at the Hilton in Paddington. Room upgraded with executive club lounge access. Busy hotel but found everything to our satisfaction. Only thing was the bed and pillows were quite hard, but after a long day walking and visiting the attractions we slept well. Would recommend as right on Paddington station so... More 

Helpful?
Thank BognorJen
HiltonLonPaddington, Guest Relations Manager at Hilton London Paddington, responded to this review

Dear BognorJen, Thank you for taking the time to write your valuable comments in your review. It is extremely rewarding to hear that our Guests have had a great experience with us and that you would recommend our Hotel to others. We are pleased to know we were part of your birthday celebration and we trust you very much enjoyed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
The Brasserie
The Brasserie
Cuisines: International, British, European
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 

Additional Information about Hilton London Paddington

Address: 146 Praed St, London W2 1EE, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $215 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 419
Reservation Options:
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington
Hilton London Paddington England
Hotel Style:
#263 Luxury Hotel in London
#272 Business Hotel in London
#309 Family Hotel in London
#316 Romantic Hotel in London
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