Have stayed there a few times. Location is excellent - especially if your wife is doing the London marathon! Staff have always been great. The Rooftop is always worth a visit, amazing views. Only slight negative was that it was pricy when we had to extend our stay by one night (due to train strike). However, would definitely recommend.
Lets start with the location, perfect, it was in the heart of everything, but not at all noisy, you can easily get to everywhere you wanted and the underground was just a 2 minute walk through Trafalgar Square. The hotel: Perfect again, well appointed - we stayed in the St James King rooms - had a partial view of the Square and the other couple a view of the London Eye. Great sized beds and a lovely additional seated area. The mini fridge with water and coke was a great touch, and the coffee machine made starting the day just perfect. Could not fault the cleanliness either. The small touches, like the added shower supplies and the turn-down service, where water and glass were positioned for the night, just added to the overall experience. We drank and ate in the Rockwell the first night, as you'd expect they are London prices, but the attention of staff to go over and above and interact, making your experience more pleasant made it even better. We tried the Rooftop the first night but couldn't get in, however the next night we were lucky - Although we didn't enjoy it, too noisy, the seats were rather low for a high table and we couldn't wait to leave in all honesty. Though it could have been made more pleasant if the music was turned down a little and the other guests weren't so loud (our personal opinion) Breakfast: a huge selection was included in our stay, continental, coffee/tea and hot options, you could pay extra if you wanted a special breakfast, such as eggs Benedict, but you didn't really need to to be honest, we managed to find plenty to eat and again the staff were very attentive and remembered personal choices from the previous day. We would highly recommend this hotel, for location, service and cleanliness. The front of house staff could not do enough for you and were always checking everything was ok. Would not hesitate to stay again.…
This is the second time I’ve stayed at this hotel in London. I received excellent service both times and the rooms are very roomy and nice. This hotel is in the heart of the city and close to many tourist sights including Buckingham Palace. I would definitely stay here again.
Exceptional property with fantastic staff, clean rooms, great service, and wonderful location. Breakfast gets crowded in the morning. I'm coming back and I'm from the US! I am a Hilton Lifetime Diamond and I've seldom experienced such a talented and attentive staff.
Service wise this was one of the best hotels I’ve ever stayed at. All of the staff were friendly and welcoming. The hotel was extremely clean. The rooftop bar has great views of the city. The location is very central with plenty of tourist sites, restaurants and shows nearby.
We booked a 4 day stay in this hotel not knowing great details. We chose it because of location and amenities. We were very pleasantly surprised. It was an excellent hotel. Very modest lobby but the rest were great. Spacious rooms, very clean with excellent utilities. The hotel staff were very friendly and helpful, the restaurants were very good. The breakfast was outstanding. They have a roof-top Restaurant/bar that was very good, they accomadted us to play cards. The best of all is the location: so close to everywhere. It is defenitly worth the price we paid.
It’s unusual to have a perfect evening no matter where you go especially when your having food and drinks theres normally a small thing you could improve but there was nothing we would change about our experience here. The staff were all great, the cocktails good, wine good, cheese board excellent and good portions, the atmosphere amazing. Everything was perfect including the views. The overall experience and pricing was great value for money and when visiting London we will return.
I had an extremely positive experience at this hotel. I found the staff to be very attentive, helpful, friendly. They were all eager to help me with directions, reserved taxis for me and the concierge walked me to the street where the taxi was waiting as the area was all blocked off due to the Queen's service. I never would have expected that. I believe his name was Michael....not 100% sure. I had a lovely room with plenty of space for my clothes and housekeeping checked on me to make sure I had everything I needed. I was traveling alone and this was an excellent choice. I highly recommend this hotel. The location was ideal.
Hotel was wonderful, Nelson Double room was spacious and linens where amazing. Staff was kind and helpful. The breakfast that was included for Hilton Diamond members was the best we have had. Fun rooftop bar with incredible views.
The only good thing about the hotel is the location. There wasn't enough closet space even for one person in a king room. reception, concierge, housekeeping all the services were too slow and very poor. We kept calling to help us with luggage for check out, but no one answered. That was quite frequent, calling reception over and over and no one answered. The room was oddly designed with an elevated sitting area. Not enough light. No view at all which they claim to have (of the square). Highly overpriced considering the amenities and service. Not recommended.