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Aloft London Excel

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Traveler (1027)
360
Panoramas (20)
Room & Suite (374)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#443 of 1,130 hotels in London
Location
3.9
Cleanliness
4.6
Service
4.1
Value
4.1
GreenLeaders GreenPartner
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Conference facilities
Meeting rooms
Spa
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Harbor View
Languages Spoken
English

Location

1 Eastern Gateway Royal Victoria Dock, London E16 1FR England
Aloft London Excel
Getting there
Somewhat walkable
Grade: 64 out of 100
64
London City Airport
Heathrow Airport
21.3 mi
See all flights
Pontoon Dock
9 minDLR
2,367Reviews80Q+A100Room tips
Traveler rating
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Popular mentions
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stefanie v wrote a review Apr 5
2 contributions1 helpful vote
We stayed there for 5 nights. Every time the room was clean when we came back. The staff was very friendly and answered every question we had. They also said that there was an overflow parking where we could park for free. That was a good thing so we could enjoy our holiday to the max. The station to the dlr was also on our flour so we could use the ‘tunnel’ to get to the station instead of all the stairs to get there. We will come back in the future and will check the events that are in the building next door. Thank you for our lovely stay and all the info that we got from you guys.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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njames1978 wrote a review Mar 2024
London, United Kingdom83 contributions77 helpful votes
For Excel it's the closest option but prices vary considerably. Communal areas are nice and the restaurant was a nice place for lunch. Rooms good, but feel somewhat dated and impersonal. Facilities in room are not particularly well thought out. Breakfast was mediocre.. good selection but the food quality was poor and whoever labeled items clearly couldn't care as jam and juices were incorrect labelled which was laughable... since when did orange and apple juice get so easily mixed up? The scrambled egg was by far the worst I have ever experienced. Check out was easy although very impersonal.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aloft London Excel, Owner at Aloft London Excel
Responded 4 weeks ago
Dear Njames1978, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us continually improve our services. We're delighted to hear that you found our communal areas to your liking and that you enjoyed your lunch experience at our restaurant. Your kind words serve as encouragement for our team to maintain the high standards we strive for. However, we're disappointed to learn that certain aspects of your stay fell short of your expectations. We sincerely apologize for any inconvenience caused by the dated feel of our rooms and any shortcomings in the in-room facilities. Your feedback regarding the labeling of items at breakfast is concerning, and we assure you that we will address this with our team to ensure such oversights are avoided in the future. Regarding breakfast, we're sorry to hear that the food quality did not meet your expectations and that you encountered issues with mislabeled items. Please rest assured that we will investigate these matters further to prevent similar occurrences from happening again. We apologize if your check-out experience felt impersonal. We always aim to provide warm and attentive service to all our guests, and we regret if this was not the case during your stay. Your comments are invaluable to us, and we appreciate the opportunity to address them. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, The Aloft London Excel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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misscgoodall wrote a review Feb 2024
Kidderminster, United Kingdom66 contributions15 helpful votes
Stayed here for one night after a gig at O2 arena. By far the best hotel I’ve stayed at that doesn’t cost the earth. Couldn’t fault this hotel. So clean and the room was lovely and comfy. Huge bed, had a wonderful sleep. Shower lovely and hot! Used the pool the next day, which was a great bonus. Brekkie was help yourself- full English and continental, lots of choice. Really good breakfast The staff were amazing, all friendly and very helpful! Right next to DLR and underground so commuting was super easy. Would return.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Natalie B wrote a review Jan 2024
2 contributions
Myself and my fiancée stayed here for the Disney 100 exhibition. Beautiful hotel in a superb location right next to the London excel and the train station. Room was lovely and a nice view and super quiet.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Free use of the pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ciccia B wrote a review Jan 2024
5 contributions
I stayed at this hotel and what I can say is that is amazing! The staff was really helpful and accomodating, especially Tania. She was very patient, professional and kind. She gave to me a warm welcome with a big smile and explained everything I needed to know. The room was clean, tidy and comfortable. The breakfast was brilliant. I had such a good time. I will definitely come back!
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sally B wrote a review Dec 2023
2 contributions
I feel that I wasted my money. Three nights and the hotel restaurant wasn’t able to cater for my dietary needs. Shouting outside my door in the early hours. I had to move rooms as I need to use stairs and not lifts. I am autistic and after three nights I am tired and very hungry. I am volunteering nearby and had called to check I could eat here because I know I can’t access food at work. I survived on bananas and cup a soups that I brought with me. Not autistic friendly. Very disappointed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: If you can eat what you like and are a heavy sleeper this is a hotel for you. Not autistic...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aloft London Excel, Owner at Aloft London Excel
Responded Feb 7, 2024
Dear valued guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food & Beverage and Kitchen leadership team to ensure the necessary guidelines are in place and reviewed. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Team Aloft
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel R wrote a review Dec 2023
London, United Kingdom443 contributions167 helpful votes
Stayed here for one night for business. Only issue was that three of the four main lifts were broken, but I’m sure they will sort this. Nice breakfast, large room with comfy bed. Bar with lots of tables if you are staying with friends or colleagues and want a drink before dinner.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Corrado R wrote a review Dec 2023
Vedano al Lambro, Italy1136 contributions922 helpful votes
Great modern hotel very close to Prince Regent station on DLR. The location is not great, but central London is reachable in short time; rooms are modern and well equipped. Staff is kind and helpful. Breakfast is OK.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes1 Repost
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Nigel wrote a review Nov 2023
Cheshire, United Kingdom1158 contributions190 helpful votes
+1
Had a great 2 night stay here. With colleagues. Well located next to Excel and the Elizabeth Line and DLR. Really good rooms and with a different none standard design which was refreshing. Quiet too. Great breakfast and very good service. Recommended.
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Get breakfast early to avoid busy times and use the parking next to the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kandice B wrote a review Nov 2023
3 contributions
We were very pleased with the service that we received at this hotel, the room, the swimming pool, the bar, breakfast and evening meals were fantastic. We would like to say a big thank you to Alex, Dilhaj and Sneha, who made our stay very comfortable and enjoyable.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$122 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aloft london excel hotel london
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALOFT LONDON EXCEL - Updated 2024 Prices & Hotel Reviews (England)

Frequently Asked Questions about Aloft London Excel
Which popular attractions are close to Aloft London Excel?
Nearby attractions include Royal Albert Dock (0.3 miles).
What are some of the property amenities at Aloft London Excel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Aloft London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Aloft London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Aloft London Excel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Aloft London Excel?
Conveniently located restaurants include Yi-Ban, Fox Connaught, and Thyme.
Are there opportunities to exercise at Aloft London Excel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Aloft London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aloft London Excel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft London Excel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Aloft London Excel?
Many travelers enjoy visiting Tower of London (4.8 miles), Cutty Sark (2.6 miles), and Royal Observatory Greenwich (2.6 miles).