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Aloft London Excel

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#236 of 1,069 Hotels in London
Certificate of Excellence
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Aloft London Excel
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1,548 Reviews from our TripAdvisor Community

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Showing 1,365: English reviews
Suffolk UK
Level Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

I sometimes stay at a Docklands hotel for a couple of night before or after a holiday. The prices are very competitive for the standard of the hotels. The downside is that the area is a little barren, but transport links are okay even though it seems to take a while to get into town. This was my first time... More 

Helpful?
Thank nagsSuffolkUK
Bangor, United Kingdom
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had booked this hotel having stayed before and had enjoyed that stay. Unfortunately I became ill just before we left and we're unable to go on holiday. We had booked our holiday through a travel site who were extremely helpful but who advised us to contact the hotel directly. We spoke to staff at the hotel who advised that... More 

Helpful?
Thank Michele B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Michele! Most importantly, I do hope that you are feeling better and are able to start thinking about that next holiday. It is always disappointing to have to cancel last minute. Great to hear that we were able to help out - we understand that things do happen. Look forward to you having that next holiday and being able... More 

Manchester
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Had a great peaceful stay at the Aloft London Excel. Great choice at breakfast and very modern decor including the rooms which are also very spacious! Easily able to travel there via the Prince Regent DLR stop. For business travellers, there's a free shuttle to Canary Wharf every 15 minutes which is amazing and you avoid all the public transport... More 

Helpful?
Thank na7863
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there! Thanks for staying with us and wow! what a great review! Looks like we are exactly what you are looking for to meet your business travel needs! We look forward to having you stay again! Have an easy breezy day Martijn More 

West Yorkshire England
Level Contributor
197 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is situated in somewhat of an isolated area next to the eastern end of Excel, whatever that may be. It overlooks an nondescript non-scenic part of the Thames. There seem to be no nearby shops, pubs or restaurants although the "Prince Regent" station of the Docklands Light Railway is within two or three hundred yards and there is... More 

Helpful?
2 Thank hibees43
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There! Great to hear such positive words on the staff and delighted that you had such a good experience in the restaurant. I do apologize that the Aloft design didn't quite meet your needs. We do have a project planned to add additional lighting to our rooms as we do agree that there isn't quite enough. Thank you for... More 

Crieff, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I love the design of this hotel, from the external finish to the details in the rooms. I thought the use of space within my room was excellent. Little details like an opaque glass wall in the shower allowed natural light through from the bedroom. The bed was very comfortable and the room had a long leather bench in front... More 

Helpful?
Thank Ronnie N
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Ronnie! Thanks for your stay with us and for sharing your thoughts. Happy that you enjoyed your stay and the Aloft design and feel! A lot of thought went into designing the Aloft rooms and using the space so it is great to see it is noticed and appreciated. Hope to see you again soon! Have an easy breezy... More 

Manchester, United Kingdom
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Overall a very pleasant experience and pretty good value, though I'm aware prices rocket during big conferences. The room was very pleasant and felt spacious, though I'm sure that in part this was down to the layout. Decor was pleasant and the room felt very contemporary. No bath, but has a big shower which was better. Bit disappointed not to... More 

Helpful?
Thank Simon S
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Simon! Thanks for your stay and taking the time to share the feedback! The Design and décor of the hotel is very much the Aloft design and feel and I'm sure you will enjoy all of our Aloft hotels around the world. I will share your feedback about the pizza and the breakfast offerings with our F&B team and... More 

Yorkshire, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was situated right next to the Prince Regent DLR and the West entrance to the Excel. I visited the Aloft for an event at the Excel that I had so I only stayed here 3 nights and I opted for a twin room. The staff at the Aloft were very friendly and the rooms were very clean and... More 

Helpful?
Thank Brittanny B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Brittanny Great to hear you enjoyed your stay with us. Thanks for taking the time to tell others about your experience! Its true we are slightly outside of London but with the DLR station right outside, its an easy trip to get into the city. Hope to see you again on your next trip to the Docklands. Have an... More 

London, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms are spacious and bathroom size even better. The room was contemporary with a kingsize bed and drenching shower. The staff and place were friendly and hip. The hotel location was conveniently situated for the DLR and ExCeL exhibition centre. I had dinner at the restaurant and it was fine if you aren't looking for a fancy meal. Breakfast... More 

Helpful?
Thank Uzma D
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Uzma! Sounds like you had great stay with us! Fantastic to hear. Always nice to hear such great comments about our hotel and our talent. Hope to see you again soon! Have an easy breezy day! Martijn More 

Vancouver, Canada
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

On the first morning of my visit I was bonked on the head twice by a shower head that tipped over and fell out of its holder due to the weight of the water. At first I thought I must have bumped it but after the second time it happened it was clear that it was faulty. The result of... More 

Helpful?
1 Thank afriesen
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Dear Ms. Friesen Our sincere apologies for the challenges that you encountered and I can assure you that I have been following up to determine why the service failures occurred. Please feel free to contact me directly at martijn.mulder@alofthotels.com should you wish to discuss this further. Warm Regards Martijn More 

Norwich
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night. Friendly, helpful staff. Rooms very modern, clean and big. Large bed. Breakfast very nice, lots to choose from. Reasonably priced and nice food in the restaurant for an evening meal. Pool, sauna and steam room beautiful, with towels available. Good, easy connections to get into the centre of London.

Helpful?
Thank ilbe_blake
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Ilbe Thanks for sharing your feedback! Sounds like you had a great stay with us and we met all your expectations. Always great to hear! Hope to welcome you back soon. Have an easy breezy day! Martijn More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $97 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Aloft London Excel England
Hotel Style:
#164 Romantic Hotel in London
#177 Business Hotel in London
#179 Luxury Hotel in London
#218 Family Hotel in London
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