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1 Eastern Gateway Royal Victoria Dock, London E16 1FR England
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Traveler (971)
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Panoramas (20)
Room & Suite (372)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Aloft London Excel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#452 of 1,208 in London
Location
3.9
Cleanliness
4.6
Service
4.1
Value
4.2
GreenLeaders GreenPartner
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Meeting rooms
Spa
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Harbor View
Hotel links
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2290Reviews70Q+A100Room tips
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Marcelo B wrote a review May 26
Oxford, United Kingdom28 contributions13 helpful votes
The whole of the Excel area seems to have been really badly hit by the pandemic and is just starting to come back to life, this seems to be the case as well at Aloft. I think, however, this hotel and the whole area are at the cusp of a massive resurgence now that the Elizabeth line has reopened. It took me 20 mins from getting off my train in Paddington to get to Excel and I stayed the night as was attending my first conference in over a couple of years. The hotel has great infrastructure, rooms are super spacious, etc and as an athlete I really enjoyed the gym, pool and sauna, all for myself! Adam in the restaurant also made me a really good (complementary) cappuccino, much better than anything your usually get a ta hotel. Yes, they need to improve their operation, are like the rest of the UK a bit shorthanded and there were a lot of things unavailable on the restaurant menu, but staff has a great attitude and I believe this will be my choice stay when in London. Where else can you get this facilities at that price 10 mins away from the City?
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Date of stay: May 2022
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Trip type: Traveled
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Dave wrote a review May 21
Waterlooville, United Kingdom660 contributions204 helpful votes
Great location and good facilities. London prices but it is right next to Excel! Prince Regent is the best DLR stop as well. Breakfast has good choices but it is £17.50! Lots of building works outside the hotel ATM...so parked at the Double Tree...cheeky I know...
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Date of stay: May 2022Trip type: Traveled
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faxa wrote a review May 19
Amsterdam, The Netherlands3 contributions
Good hotel, decent breakfast, clean and spacious rooms. Airconditioning is not very effective, so very hot weather will not be unnoticed. One note: never order a cab from the receptiondesk, they will surely call a costly taxi, better take an Uber or blackcab.
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Date of stay: May 2022Trip type: Traveled
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PETE DANIELS wrote a review May 14
London, United Kingdom11 contributions4 helpful votes
i have tried a lot of hotels in my life in the UK this was the 1st time I have had to show proof of ID. plus they charge a £25 deposit for Incidentals, what Incidentals there is no Mini Bar in my room.. also I have to wait 15mins to be served in the bar and I was the only one waiting. i review a lot of hotels for my job so this is known from me. i was there to catch up with some friends after 20 years there was nothing on the booking to say they will need id and £25 hope i get my money back
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Date of stay: May 2022
Value
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Service
Room Tip: the rooms are great but customer service need looking at
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Response from Amer Ashfaq, Guest Services / Front Office at Aloft London Excel
Responded 1 week ago
Dear Mr. Pete, Thank you for reviewing our hotel following your recent stay with us. I would like to assure you all the comments are taken very seriously to ensure Aloft London Excel continues to strive for excellence. The £25 a night authorization is a standard procedure for all our guests in case they use any facilities in our hotel. We do ask guests upon arrival for ID, for security and safety of our guests staying at our property. All non-UK citizen not living in the UK has to show the passport/ID upon arrival which is part of government guidelines. Please accept my sincere apologies for the issues you have experienced in our WXYZ Bar during your stay that you have to wait longer to be served. Please be rest assured that our Food and Beverage department has been informed to prevent this from happening in the future. We do understand that our valuable guests deserve a comfortable and issue-free stay at Aloft London Excel and we are sorry that we failed to meet your expectations. It will give us great pleasure to welcome you back to Aloft London excel. Kind regards, Amer Ashfaq Front Desk Manager
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Diane wrote a review May 2
Corby, United Kingdom172 contributions77 helpful votes
Beautiful modern hotel. Stayed for one night, I also had my dog with me. In the room the hotel had laid out 2 dog bowls, dog blanket and 4 toys to take home! Absolutely brilliant! The room was lovely, the bed was huge and so comfortable. Lovely shower, huge TV, just so comfortable. Breakfast was good, the pool looks small but pleasant & gym is great. The staff were all amazing, just so helpful and pleasant. Plenty of parking , only £16 for 24hour.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Plenty of parking available
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Paul B wrote a review Mar 2022
Chorley, United Kingdom141 contributions125 helpful votes
I used this hotel as we were undertaking an exhibition at Excel. It's location is its main selling point. We wanted to eat in the restaurant on both Tuesday and Wednesday. 3 people on Tuesday and 7 people on Wednesday. We didn't have a reservation, but the restaurant manager wasn't interested in accommodating us. They weren't busy, lots of empty tables. On the second evening we had to order pizzas in. The bar manager who had been happy to take our money for drinks, was not willing to allow us to sit in the bar and eat the pizza whilst drinking the drinks we had bought from him. He actually made us sit in the reception area. I won't stay here again. Never.
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Date of stay: March 2022
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Trip type: Traveled
2 Helpful votes
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Response from Amer Ashfaq, Guest Services / Front Office at Aloft London Excel
Responded 2 weeks ago
Hi Paul B, Thank you taking your time to leaving the feedback. I have shared your feedback with our food and beverage manager to look in to this. Please accept my apologies for the inconvenience. Thank you. Amer
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PCJF2019 wrote a review Mar 2022
Portsmouth, United Kingdom5 contributions
Room was not ready when I checked in at 4pm and had to wait 30mins for a room. Staff was rude and lack of basic customer service. Went to eat at 7pm was told restaurant was full! The restaurant remained 1/2 full all night and again this was repeated the second night. On the second night we ordered pizzas after a long day at Excell and was told we could only eat them in our rooms. Will not be staying again and expect more from such a brand!
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Date of stay: March 2022Trip type: Traveled
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Mimi A wrote a review Mar 2022
London, United Kingdom10 contributions6 helpful votes
3 star hotel with 5 star service.thnx to Florin @ d front desk 4 making my husband's birthday special.the little u did went a long way. Polite and courteous. U went d extra mile.enjoyed our stay. The hotel was very clean and for the price I expected a lot less but got so much more .our time at the hotel was quiet and calm and great food too. Will recommend to anyone with a low budget but want quality
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Date of stay: March 2022Trip type: Traveled
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Kat H wrote a review Mar 2022
3 contributions
I stay around the Excel several times a year for events with friends or alone. I've stayed at other hotels nearby like the Crowne Plaza, Novotel, Ibis etc. but this was my first time staying at Aloft. The room is adequately sized and was quite clean. The bed linen was clean, and the carpets seemed clean as well. There were a couple of small issues with cleanliness but nothing overly off-putting. The shower needs to be re-grouted and walls need to be repainted/new wallpaper applied in some areas that had a lot of marks. The layout of the room is a little weird. The wardrobe and tea and coffee tray are at the side where the bathroom is. There's no mirror in the bedroom area, so if you want to do your hair you have to plug into the section where the kettle tray is placed and stretch the wire across. It's not a big deal, but a little inconvenient. The fixtures in the room were decent and the bed was comfy. The location is next to Prince Regent DLR, so easy to get to and from the train. The room would benefit from some sort of information booklet about the facilities at the hotel. There wasn't any information given about what was available at the hotel or any opening times of the facilities, where they were located or what you needed to do to access them. It's a hassle for guests to have to ask the front desk about this, so the information should be readily available in the room. When I checked in there was a leak in the room that I was given. I'd just come from a 15 hour journey and wanted to take a shower and relax, so this was not ideal. I told reception and they said they would send someone to take a look to see if it could be fixed. I didn't exactly see why I should sit and wait because there was a leak in the room and believe that they should have moved me immediately. They sent someone up and they took a quick look and determined it would take too long to fix and would move me to a different room. I was moved to the room next door and for the following 45 minutes all I could hear was the door slamming in the other room, I assume from them coming in and out to try and fix the issue there. It took around 30 minutes of me being in this room for me to be moved, which was really not ideal. I was offered a short apology, but no compensation for the inconvenience. The main issue I had with this hotel was the noise from other rooms and guests. On the same night that I checked in, the guests in the room next to me appeared to be having some sort of party until after 5am. They were playing music, shouting, banging things on the wall and constantly walking in and out of the room causing the door to slam loudly each time. I understand this is not particularly the fault of the hotel, at this point I was too exhausted from my trip to reach out to the hotel with another complaint. I was happy that on the 2nd night, these guests must have checked out. However, the noise from other guests was still a bit of an issue, although no one was particularly trying to be noisy you can hear pretty much everything in these rooms. The rooms need some serious work on the sound proofing as it really effects the quality of sleep guests will be getting. Based on my experience at Aloft I would not choose to stay here again. The sleep experience is an important part of a stay in a hotel, and was lacking here. There are other hotels in the area that offer similar rooms with less noise issues, for the same, or a better, price.
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Date of stay: March 2022
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Nicola wrote a review Mar 2022
Bournemouth, United Kingdom20 contributions24 helpful votes
Stayed at Aloft ahead of attending a conference at the Excel. Great location literally 30 steps from the doors of the Excel. Rooms are super spacious, and really quiet - the in room coffee machine was such a treat! Didn’t heard other guests opening and closing their doors at all. Had a great workout in the gym - with lots of weights options and cardio machines (covid safe; limited to 5 people at a time!). Didn’t try the pool but it looked very relaxing. Will definitely look to stay again.
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Date of stay: March 2022Trip type: Traveled
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PRICE RANGE
$136 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aloft london excel hotel london
LOCATION
United KingdomEnglandLondonDocklands / Canary Wharf / Isle of Dogs
NUMBER OF ROOMS
252
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Frequently Asked Questions about Aloft London Excel
Which popular attractions are close to Aloft London Excel?
Nearby attractions include Brick Lane Music Hall (0.5 miles), Locked In A Room (0.3 miles), and Thames Barrier Park (0.5 miles).
What are some of the property amenities at Aloft London Excel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Aloft London Excel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Aloft London Excel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Aloft London Excel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Aloft London Excel?
Conveniently located restaurants include La Barrique Wine Bar & Pizzeria, Tapa Tapa, and Zero Sette Restaurant.
Are there opportunities to exercise at Aloft London Excel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Aloft London Excel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aloft London Excel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft London Excel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Aloft London Excel?
Many travelers enjoy visiting Tower of London (4.8 miles), Old Royal Naval College (2.5 miles), and Cutty Sark (2.6 miles).