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The Montcalm At The Brewery London City

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About

#471 of 1,170 hotels in London
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
As one of London's most notable hotels, The Montcalm at The Brewery London City is essentially the spot to be in London. Positioned in the very heart of the city of London, The Montcalm at The Brewery London City is a five star hotel set within an historic listed building and comes complete with its very own gourmet gastropub, The Jugged Hare. Formerly the site of Whitbread & Co, Britain's first purpose-built mass production brewery, the original building dates back from as early at 1750 when Samuel Whitbread moved his brewing operations to Chiswell Street on the 'eastern rim of Georgian London,' now the fashionable Barbican. With state-of-the-art business conference facilities plus excellent transport links - the hotel is conveniently located close to three Underground stations - The Montcalm at The Brewery London City makes the perfect meeting venue, accommodating from 2 up to 150 delegates. And of course it offers luxurious suites, deluxe studios and City or Club rooms as well as acclaimed English cuisine at the Chiswell Street Dining Rooms.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English
4.5
4,041 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Montcalm At The Brewery London City garners appreciation for its prime location and clean, well-maintained accommodations, as guests frequently compliment the hotel's character and unique atmosphere. However, some visitors are troubled by noise disturbances and have called out the need for updates in decor. While the service and amenities receive a mix of reactions, from commendations for attentiveness to remarks about room for enhancement, many guests question the hotel's value for money, pointing to additional costs and room quality concerns.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Jillian K wrote a review Feb 18
1 contribution
We came over the weekend for my friend’s birthday party to the Montcalm at the Brewery Hotel. We mentioned earlier that it’s my friends birthday, Alex O. & Carina organized a very nice treat! We had an awesome experience! They are super attentive and decorated the room with balloons & champagne. I would definitely recommend to stay at the Montcalm at the Brewery Hotel!! We will definitely come back very soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hady wrote a review Jan 2024
Nashville, Tennessee2 contributions
Hotel's Favorite
Staff was very helpful, timely and kind. Room space was finally normal. Most london hotel rooms are tiny. Very comfortable rain shower and calm environment. Location is great and elevators are available. There some stairs to take with your luggage for certain rooms though. I am sure you could get help if needed.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 1 week ago
Dear Reviewer, I'm thrilled to hear about your great experience at The Montcalm At the Brewery London City! It's wonderful that the reception staff made you feel welcomed with some Greek words. I'm glad you enjoyed the room, and the comforts of the bathroom. It's great that the staff accommodated you well. And I'm really sorry to hear about the stairs!! Our designated concierge team will help you in upcoming stays with guidance and information including luggage assistance if needed. We appreciate your positive feedback and look forward to welcoming you back for future stays! Thank you for sharing your fantastic experience! Warm Regards Alock Shaji Receptionist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex B wrote a review Feb 15
Great Bentley, United Kingdom1 contribution
Confusion at check in when I asked to store my bags and was rudely told my room wasn’t ready. That’s why I’ve just asked to store my bags? My £50 authorisation fee still hasn’t been paid back to my card, I have called and emailed but still no reply. It’s a shame as this is a nice hotel, but I would urge all guests to check their bank statements.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emanuel Alves, Other at The Montcalm At The Brewery London City
Responded 6 days ago
Dear thatwouldbealex, We greatly appreciate you taking the time to provide feedback about your recent stay at our hotel. It's disheartening to learn that your experience did not meet your expectations. Please rest assured that your deposit has been promptly released, and a member of our team has already reached out to you regarding your concerns. Hope to give us another chance in a future and make your stay an outstanding experience. Kind regards, Robert Samson Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darren L wrote a review Feb 7
1 contribution
I revamp to London almost weekly. I have also been around many hotel, I have note recieved a welcome and service like I did from both Juliana and Beck. Honestly, can my even explain how welcoming they were. From the moment they welcomed me, it felt like I knew them all my life. I wouldn’t even expect their great service at a top class 5 star resort! TOP CLASS, personal experience!!! 10/10
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 1 week ago
Dear Reviewer, Thank you for your wonderful feedback! I am pleased to see that the staff were friendly and attentive especially Julianna and bek, I will be sure to share your review with the team as they will be delighted to see they added a special touch to your stay! We look forward to welcoming you back in the not to distant future for another amazing memorable stay. Best wishes, Alexandra Sharp, Duty Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Isabel M wrote a review Jan 2024
Gosport, United Kingdom124 contributions
I stayed in this hotel about eight years ago and remember having a positive experience. I stayed again at the weekend due to having a Buy A Gift voucher, and I was quite shocked at how tired the hotel is now. Our room was very small and VERY tired. Wallpaper and fittings were falling off the walls, blown wood on most of the furniture, stains on the bedding, frayed towels, some lights not working. It didn’t feel clean either. The room was very dark with horrible dull green lighting that felt almost clinical. The bed felt small and dipped in the middle which was uncomfortable. I really hated being in the room to be honest and couldn’t wait to leave in the morning. The corridors were also very scruffy – stained and ripped carpets, marked walls, stained tiles in the lobby. To top it off, a false fire alarm went off at 2.30am. But atleast the system works! The staff were all very polite and welcoming. I can’t fault them and it’s not their fault that the hotel has become so run down. Fortunately we were only sleeping and showering here due to visiting friends. If I had been staying for longer than I would have asked to move rooms. I’ll never stay here again and I’m very glad I didn’t spend “real” money on my stay.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 1 week ago
Dear Isabel, Thank you for sharing your recent experience at our hotel. We appreciate your feedback, and we are genuinely sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the various issues you encountered during your visit. Your detailed comments regarding the condition of the room, including wallpaper, furniture, bedding, and lighting, are concerning. We take these matters seriously, and we assure you that we will conduct a thorough inspection and address the necessary repairs and improvements promptly. We also regret the inconvenience caused by the false fire alarm, and we appreciate your understanding regarding this unexpected disturbance. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and we apologize that we fell short in your case. Your feedback is invaluable, and we will use it as an opportunity to enhance our services and facilities. Once again, we apologize for any disappointment you experienced, and we hope you might reconsider staying with us in the future to provide you with a more positive experience. Sincerely, Emanuel Alves Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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N_IrelandBlondie wrote a review Jan 2024
N.Ireland81 contributions
A little bit tired in terms of furniture and fittings, not quite 5 star but pleasant, friendly staff, especially Shahid on reception. Good location, quiet for London, especially at the weekend. Room was small but comfortable. Happy considering the price I paid.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 3 weeks ago
Dear Reviewer, Thank you for sharing your experience at The Montcalm at the Brewery. I'm sorry to hear that your stay did not meet your expectations . It's disappointing to learn about the unpleasant experience. Definitely we will take your opinion into consideration. However, thank you for mentioning the amazing staff service, Especially Shahid. He is one of our strength in the team. Your feedback is valuable as it provides insights for potential guests and helps the hotel improve its services. If you have any more details or specific aspects you'd like to highlight, feel free to share. I hope your future travels bring you more positive experiences, and if you have any questions or need assistance with anything else, please let me know. Warm Regards Alock Shaji Receptionist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica B wrote a review Jan 2024
Leeds, United Kingdom155 contributions
Very dissapointed with this hotel. The reviews were so good we thought we had landed on. On arrival the lobby area was very cold. We checked into room 108 which was also freezing cold. We put the heating on and the bathroom was so cold you would think you were in the north pole - you couldn't stand on the tiles bare foot as it was that cold. We complained to reception who notfied us our heating was broken, the handle on the bathroom door was broke so it was letting all the cold in, the rainfall shower in our room didn't work either. We were given 2 portable heaters as it was 11:30pm. The next day we moved rooms to 017 which was much better but the bathroom was smaller - but warm at least. Also this room had a double bed whereas the previous room had a king size bed. Breakfast was £19pp per day, and on the second morning at 9am (breakfast ends at 10) they had no sausage left. We asked them to cook more but they said no - at £19pp this is disgusting. Also the plates at breakfast were cold - so food went cold instantly. We saw someone had ordered a mcdonalds breakfast to their room and wish we had thought of the same idea!! Fire alarm went off accidently at 2:30am and woke everybody up. The bridge from the main building to the south wing is freezing and the building smells of sewage. If you had a room on the front (like a family member did) you will hear alot of noise. The photos on here and booking sites show a bar, the hotel does not have bar but is joined onto a bar - which closes at 11pm and staff in there are rude. I would not bother booking this hotel at all - i'll never stay again.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emanuel Alves, Other at The Montcalm At The Brewery London City
Responded 2 weeks ago
Dear Reviewer, We sincerely apologize for the numerous issues you encountered during your stay with us. It is disheartening to learn that your experience fell short of expectations, and we truly regret any inconvenience caused. The concerns you've raised about the cold conditions, broken amenities, breakfast availability, fire alarm incident, and overall service are taken seriously. We understand the impact these issues had on your stay, and we will thoroughly investigate each matter to address and rectify them promptly. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. It is our aim to provide a comfortable and pleasant experience for all our guests, and we are genuinely sorry that we did not meet those expectations during your visit. We would like to discuss your experience further and gather more details to ensure a thorough investigation. Please contact us directly, so we can address your concerns in a more personalized manner. Once again, we apologize for the inconvenience you experienced, and we hope to have an opportunity to make amends and regain your trust in the future. Sincerely, Emanuel Alves Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle S wrote a review Jan 2024
1 contribution
Excellent customer service and a wonderful stay, with quality amenities. The interiors were very classically beautiful, and that enriches the London experience. Special thanks to Carina for her patience, good attitude and helpfulness making our stay much more enjoyable. Thank you all very much for a lovely stay
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 3 weeks ago
Dear Reviewer, We are happy to hear about your great experience at The Montcalm At the Brewery London City! It's wonderful that the staff, especially Carina, made you comfortable with her patience and helping attitude. She is absolutely appreciated and a gem for our team. I'm glad you loved the classical beauty of our interiors . It's great that the staff are accommodated you well in our property If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for future stays! Thank you for sharing your fantastic experience! Warm Regards Alock Shaji Receptionist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Iván D wrote a review Jan 2024
Madrid, Spain3 contributions
The hotel is wonderful but the experience was made even better by the staff. Hotels in London usually have small rooms and they are spacious rooms. I would especially like to highlight Daniela's treatment because she makes the trip special. We are delighted. The bed is perfect even if you have back problems.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Montcalm Brewery, General Manager at The Montcalm At The Brewery London City
Responded 3 weeks ago
Dear Reviewer, I'm thrilled to hear about your great experience at The Montcalm At the Brewery London City! It's wonderful that the reception, especially Daniela , made you feel welcomed and comfortable. I'm glad you enjoyed the clean room, comfortable bed, and service. It's great that the team managed to give an appreciated service for your delighted stay. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for future stays! Thank you for sharing your fantastic experience! Warm Regards Alock Shaji Receptionist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clodas L wrote a review Jan 2024
1 contribution
The hotel it’s nice but needs improvement. The location is perfect for visiting around the central London. We had some problems with the heating but it was fixed quickly. The receptionist Alex O she was one of the nicest receptionist we have ever met. She helped us with everything we needed. 100% we will be back
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Emanuel Alves, Other at The Montcalm At The Brewery London City
Responded Jan 17, 2024
Dear Reviewer, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location perfect for exploring central London and that our staff, particularly Alex O, made a positive impression on your stay. We appreciate your understanding regarding the heating issue and are glad it was promptly addressed. Your comfort is our priority, and we apologize for any inconvenience. We look forward to the opportunity to welcome you back for another stay. If there are specific details or any additional ways we can make your future visits even more enjoyable, please feel free to let us know. Thank you for choosing us, and we can't wait to host you again! Sincerely, Emanuel Alves Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$173 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the montcalm at the brewery london city hotel london
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
213
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE MONTCALM AT THE BREWERY LONDON CITY $136 ($̶2̶0̶3̶) - Updated 2024 Prices & Hotel Reviews - England

Frequently Asked Questions about The Montcalm At The Brewery London City
Which popular attractions are close to The Montcalm At The Brewery London City?
Nearby attractions include Enigma Quests (0.2 miles), Flight Club (0.2 miles), and Rack and Tenter (0.1 miles).
What are some of the property amenities at The Montcalm At The Brewery London City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Montcalm At The Brewery London City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Montcalm At The Brewery London City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Montcalm At The Brewery London City?
Conveniently located restaurants include The India 2 - Best of the City, German Doner Kebab - London - Holloway Road, and Bengal Tiger.
Are there opportunities to exercise at The Montcalm At The Brewery London City?
Yes, guests have access to a fitness center during their stay.
Is The Montcalm At The Brewery London City located near the city center?
Yes, it is 0.3 miles away from the center of London.
Are any cleaning services offered at The Montcalm At The Brewery London City?
Yes, dry cleaning and laundry service are offered to guests.
Does The Montcalm At The Brewery London City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Montcalm At The Brewery London City?
Many travelers enjoy visiting Houses of Parliament (2.1 miles), Churchill War Rooms (2.1 miles), and Tower of London (1.1 miles).
Is The Montcalm At The Brewery London City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.