Stayed for one night. Was going to book Montcalm London House where I stayed earlier but happy to try The Brewery as it was the same price and only a short stroll away from our London office. On check in was told that I was upgraded. The room was 001. When I arrived it was dark, old and totally claustrophobic and depressing. Right next to the main road too. I was surprised that this charges similarly as The London House next door. The difference is totally night and day. Asked reception to see if I could get a brighter room and was behind another gent asking for a room switch for similar reasons. The usual explanation from reception is that it’s a charming hotel in a historic building etc etc. might appeal to some. Sorry not me nor I suspect to other business travellers. Offered a modernised club room above the Chiswell Dining room. Much better. Was a cold night and heating was poor though. Some stairs to navigate so just note if you have heavy luggage. No lift as on the same level. And the concierge guy (tall Asian gent in suit) just looks at you struggling with the luggage on check out. WIR? Not to the Brewery but yes to London House.…
Had the most wonderful stay at this hotel with my daughter. Staff went above and beyond for us at all times. They made our trip to London thoroughly enjoyable and memorable for all the right reasons. Service was impeccable, staff were warm and friendly, public areas extremely clean and tidy and the rooms are comfortable. We especially enjoyed the Club Lounge and would like to personally thank the staff for making my daughter’s birthday one to remember…she felt like a princess 👸🏻!!
Sree - he was the most helpful member of staff I have ever encountered during any stay at a hotel. He went above and beyond to make sure my stay was smooth. He was kind, courteous, funny & really looked after me during my stay. I would return to this hotel simply because of him!
The hotel at the Brewery is a beautiful reminder of times gone by, and this Montcalm Hotel provides one the best experiences for those looking to stay in the heart of the City. Huge thanks goes to Catalina for looking after me so professionally, she is a real credit to the hotel staff. Highly recommended.
A special mention for Catalina Bodirlau at the Club lounge. She has been a perfect host and very efficient in her work. I noticed her efficiency not just with me but with other guests too, whch was very evident from their response. S Mathur
In a world of often poor service, Catalina’s, Club Lounge Supervisor, warmth in her welcome to the hotel was a welcome change from the many other experiences I’ve had in other hotels. She was kind, helpful, smiling and the best example of why I will happily stay at this hotel again. Catalina is a credit to tge establishment. Her attitude and professionalism, demonstrated through her expert treatment of any questions I had will be something I remember when choosing hotels in London again.
There is no way this merits 5 stars. No gym. No bar!!!! The staff pointed us in the direction of the Jugged Hare which claimed to have no connection and shut at 10.45. Staff seemed embarrassed by lack of facilities. Room is tiny. Stay in a Premier Inn ....slightly better at one third the price. RIP OFF ! I have never felt the need to write such a critical report before.....Montcalm need to take a good look at themselves if they wish to survive.
Staying at Montcalm brewery, very helpful and friendly concierge Fazil helped me to the room and nice and clean room. Would recommend hotel for staying in city centre London for business or leisure. Breakfast was given complimentary today
Free drinks to our room - fantastic service from Imran! Lovely white wine and ice and lemonade. We enjoyed it very much. He promised me free breakfast but I don’t know if we will get it - we will see haha
Came down for an awards ceremony, decided to make 2 nights of it. Considering cost and quality, I was shocked at what you got for the price and the standard of service. Room was dated, bed was smaller than a double it was tiny. Blinds were broken. Went to get the dressing gown that is provided, to discover it was ripped and a hole in the back. My husband had to clean the bath and shower himself it was filthy. Morning 1 breakfast, for cost was appalling, food cold, not cooked well. The scrambled egg was a soggy tasteless mush. Morning 2 breakfast, 30 minute queue for food, no space was put in an overspill room. Waited 15 mins for good as everything was gone, I managed to get 2 slices if bacon, burned roast, no butter, picked up a crossaint to find it was raw in middle and just gooey. No sausages or eggs everything was completely gone. Everyone was queuing to complain at reception, and many were getting money back, then clearly that was costing the hotel too much, so we were given the managers business card. For the cost and considering it is 5* I was absolutely gobsmacked and so let down.…