I have stayed at the melia white house on a number of occasions over the past 8 years but last night will be my last. The only positive is the location, I work very close by, so its very handy for when i go out with friends in London and I don't have to travel home. Stayed last night as we (myself and my husband) went to Wembley. Firstly check in was very poor, there must have been 8 staff behind check in and only 1 serving a customer. Apparently 3pm is shift change time (seems an odd time to me, when check in is from 3pm!) no apology from the staff when I was eventually served Had a deluxe double room and the room was tiny, couldn't even move around the bed as one corner of it nearly the touched the wall in a very odd triangle shaped room. Window latch didn't close so could her the noise from the traffic. Toilet in a sperate room to bathroom, with no sink in it..No door on the actual bathroom, just frosted glass and a big gap. Wifi didn't reach our room - lights switches very intermittent, sometimes worked when you went to turn them on, other times they didn't. We were room number 141. Toiletries etc very poor for a 4 star hotel Check out was just as poor, i would have complained then but there were only 2 ladies on the desk and another customer was complaining in front of me. I waited 15 minutes, with no acknowledgment from the staff so in the end i just left my card on the side, as i already paid and walked out. The customer infront of me, asked to speak to a manager, who apparently wasn't around! Customer service was shocking! Considering this hotel has had a massive refurbishment over the past few years, its it very disappointing and I will now stay somewhere else when in london. People in my office have said the Holiday Inn that is about a 2 min walk away is much better! i hope to receive some acknowledgement from Melia on this, as they appear only to respond to people who review them 5 out of 5…
I haven't written a hotel review on here in years, but there is no way I could not document the amazing experience provided by the Melia White House Hotel. From booking to checking out, the hotel staff were very helpful and attentive. I booked the Level Junior Suite for my daughter’s 21st Birthday (rm 699). The Guest Experience manager contacted me to find out what they could provide to make my daughter's B-day wonderful. The room was so beautifully decorated (shout out to Francesco for the lovely mirror art)! Very spacious with a living area, freestanding bath along with shower cubicle. As mentioned in other reviews the hotel is undergoing a refurbishment but this didn’t impact our stay, looking forward to seeing the hotel when it's finished as the accessible areas are well designed. Close to Euston, Warren Street and Great Portland Street underground stations. Overall, the staff made our visit memorable, going above and beyond, so hospitable. My daughter can't stop talking about it and it's been a week since our stay. Will definitely return and highly recommend!…
Very nicely located just two Underground stops from Leicester Square, with ample sized rooms and all the expected modern amenities. Yet this hotel like others in which we've stayed in London, suffers from the same problem: there is almost no place to unpack and leave clothing - no bureau, no wardrobe, and only one foldable suitcase rack. As a result, the tourist must live out of a suitcase sitting on the floor. On the other hand, the included breakfast and happy hour (Yes, with alcohol) were very nice.
In consideration of this Hotels fees- I was not impressed. Our room was mediocre. Ridiculous "transparent " bathroom wall between bedroom and bathroom/shower zone. Bizarre! Cooked breakfast was cold, although there was a nice choice of bread buns. Staff were, in large , very "detached" in manner. Lacked any cosiness or personal charm. Would not return.
We recently stayed for 2 nights at the Melia Whitehouse in London. None of the electrical sockets worked in our room, the coffee machine did not work, the kettle did not work and both our phones did not charge. We told reception and went out for the day. On our return there was a note saying they could not repair the fault. We had only returned to get changed as we had theatre tickets booked, no time to pack move floors and unpack, also we had an early flight the next morning. Not an enjoyable experience, very disappointed.
Best barman in the world… We loved Tom K who looked after us for our evening. He put up with our chattering nonsense and was very patient. Drinks were good. Not too expensive and a good range of drinks to satisfy this bunch of rowdy guests! Definitely worth a gold star for service.
Dreadful service - lazy staff Spent the evening in the bar/restaurant. Staff were inattentive at best, but mostly ignoring customers despite around eight bar staff ratio to around 15-2.0 customers. I sat alone and twice ordered just a pint of Guinness, only having to both times remind staff who were standing around looking at their phones or chatting. Really poor! One young lady was very apologetic once I raised this, and seemed to be the only one who cared.
Having stayed at The Melia White House 50+ times over 20 years, we have witnessed all the difficulties it has encountered; these being common to the London Hospitality sector by events completely out of its control - Covid and Brexit. Despite this, the hotel has striven in the darkest times to provide the best service it possibly can. Sadly many long serving staff have returned to their countries (Brexit) and the hotel has suffered financially (Covid). But some old friends remain - notably Alba (Reservations), Joao (F&B) - and we wish to compliment them on their permanent smiling faces and on going out of their way in making this a home from home experience for us. As regards the new additions, Florin stands out as an incredibly friendly welcoming, professional the guests want to see. The work ethic and enthusiasm is infectious. It is so encouraging to see the effort being made to keep the soul of hotel in the condition we have witnessed over so many years. We look forward to returning to London to meet up with old friends, and in the meantime wish you well - we will be thinking of you!…
I have stopped here a few times but this time I was so disappointed. They have had a remodel and at first sight it looks lovely. The issue was the the doors closed with an almighty bang so when there are 20 doors on your corridor and people are coming back at all times and then the cleaners start at 6.30 you can imagine the noise. I was going to tell them at reception as I left but they didn’t bother asking me if I enjoyed my stay. Such a shame as all the reviews I’m seeing on here at the moment are people having a terrible experience from a hotel that you pay premium for. Hope you guys sort all the issues out especially the doors!
We stayed in The Regency Suite at the level. I was shocked at the state of the carpets in the hallway they were threadbare did not smell very clean and corridors looked dusty. I had to ask 3 times before got the extra pillow I requested. Most of the staff are pleasant and efficient. I was disappointed that room service ceased at 23:00 as in most 4 star London hotels it is 24 hours. At breakfast I had to request tea and coffee as after 10 minutes no one came to take our order. Lacking attention to detail for the prices they charge. The towels in the suite were not the best quality.