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The Rubens at the Palace

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#83 of 1,072 Hotels in London
Certificate of Excellence
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3,700 Reviews from our TripAdvisor Community

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Showing 3,457: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I stayed for our ten year anniversary and absolutely loved The Rubens. The staff and management is first class with outstanding service. We were welcomed to our room with a surprise dessert and hand written note from Guest Service Manager Reni. Then, at the end of the evening we returned to our room surprised to see the... More 

Helpful?
Thank Ted G
Wildwood, Missouri
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The Rubens is located very close to Buckingham Palace, so a great area to walk and see the sights. The staff is wonderful, always helpful and friendly. Our room was beautifully decorated, but TINY. I assume there are larger rooms available, so can only fault our travel agent who booked it for us. Every time I tried to walk around... More 

Helpful?
Thank RMG28
Letchworth, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked this for my Fiances birthday, day in London and an evening in a nice hotel. Upon arrival, bearing in mind we arrived at the hotel at 12.30 and check in was not until 2pm, we was greeted by a lovely lady called Marta Miziolek - we explained we was early and asked if we could drop our luggage... More 

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1 Thank jonesy1509
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From check in to check out I have nothing but praise. The staff were so friendly and helpful. We arrived earlier than check in time and as the hotel was full they could not accommodate us earlier, however, they held our cases and rang me on my mobile to advise me when the room was ready - much earlier than... More 

Helpful?
Thank Jennifer G
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for sharing your wonderful review and for choosing The Rubens at the Palace. I am delighted that you had a fantastic time with us and to read how much the team and exceeded your expectations. I am also thrilled to read how much you enjoyed the amenities and facilities. Thank you again for recommending the hotel... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Enjoyed our stay at the Rubens. The staff were very friendly and helpful and the location was excellent. Had a very good meal on our first evening in the restaurant downstairs but were very disappointed with our fish and chips in the bar on the second evening. The fish was very poor - not as our great British dish should... More 

Helpful?
Thank Julie W
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

A central London hotel with lots of old style charm, great location and attentive staff. Located opposite the royal mews at Buckingham Palace, it is convenient for access on foot to central London - with easy access from Victoria station in particular. The rooms were finished in a classic style and were maintained to a good standard. Having stayed in... More 

Helpful?
Thank Andy D
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is beautiful, it has loads of character and charm, when you first walk in to reception...... it just has the wow factor. The most important part of this hotel (as with any hotel) is the staff, they are all so helpful and friendly, nothing is too much trouble and ultimately it is the staff that stand this hotel... More 

Helpful?
Thank Roger H
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace I am delighted that you choose us to stay for your special occasion. Thank you for your compliments towards my team. I am so proud to lead such a passionate and dedicated team, and... More 

Cleveland, TN
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our second trip to the Ruebens and it was as delightful as our first. The rooms are small for American standards but so beautifully decorated and how can one complain with the view of the Royal Mews. The staff is outstanding and friendly. The breakfast is wonderful and so comfortable. This hotel is classic London. It is very... More 

Helpful?
Thank Irishlady5
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you so much for your fantastic review following your stay at the Rubens at the Palace. I am delighted that your stay with us was so wonderful, and to read that we exceeded your expectations! Thank you for compliments about the team, I have shared your feedback with everyone here this morning. We look forward to welcoming... More 

cumbria
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Coming from the Lake District I am used to places saying they are pet friendly but the hotel takes the dog biscuit. The staff are amazing - really attentive and friendly. The room was fab - came with a dog bed, dishes, treats, poo bags and even a tennis ball ! A pet breakfast menu completed the extras. Breakfast at... More 

Helpful?
Thank sewies
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace I am delighted that you chose the Rubens at the Palace to stay for your visit to London. Thank you for your compliments towards the hotel's pet friendly facilities. We absolutely love having pets... More 

Rutherford, New South Wales, Australia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The positives: - beautiful old hotel, with lots of charm - nice bar and restaurant, with live music (pianist was playing on my arrival) - top notch service, including room service - palace location, directly opposite the Queen's mews - close to Victoria station The negatives - rooms are of usual small UK size - my room was showing signs... More 

Helpful?
Thank RocketMan87
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 

Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Location: United Kingdom > England > London > Westminster
Price Range: $174 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England
Hotel Style:
#26 Family Hotel in London
#36 Green Hotel in London
#64 Romantic Hotel in London
#76 Luxury Hotel in London
#106 Business Hotel in London
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