...The hotel is in a great location close to Buckingham palace and the Victoria station...

The Rubens at the Palace is a perfect location for touring major sites in London...

...Location is convenient and within walking distance to most activities...

...We were in a primed location for traveling the underground and walking...

...The Reubens is best hotel I have ever stayed, it has location, comfort, cleanliness, details, and service. It has a amazing location, right across the Royal Mews, the area of Buckingham Palace where the carriages, and horse drawn coaches are housed and prepared, literally only a 6 minute walk to the front of Buckingham Palace, where on certain days you can catch the changing of the Guard, a pretty cool event to see... Overall if you are looking for a place that is in the Center of London, near some of the most important locations, then the Reubens at the Palace in my opinion is the best in terms of quality, cost, location, and hospitality...

...You can't beat the location in the heart of London--a few hundred yards from Buckingham Palace and many other famous sights in town...

...The hotel accommodated all our dietary requests and made our afternoon very special, a real treat and the location could not be more perfect...

...I’m terms of location, this hotel couldn’t be better located...

...The hotel is almost as nice as their Royal neighbors place and the location for any activity is fantastic. We have stayed in London four times and this location and hotel is the best we have found...

Wonderful stay, great location so close to Victoria...

...And location is perfect, Short walk to Victoria Station and directly across the street from the Royal Mews @ Buckingham Palace...

...The location was ideal; 5 minutes walk from Buckingham Palace, 20 minutes steady walk to Trafalgar Square and 5 minutes from Victoria Tube Station...

...And of course, the hotel is in a fabulous location, near Buckingham Palace. You can't beat this little gem for charm & location...

...The location is great, we walked to all sorts of attractions including The Eye to the Phoenix Theater in the West End to watch a play...

...Excellent location, cozy and really well decorated, it just fit all together. The location could not be better, you can walk to most places near Buckingham Palace...

...Great location, easy walk from Victoria station Also good for sight seeing - Buckingham palace and St James park nearby...

...Location is a very short walk to Buckingham palace and to Victoria station. The price was very good for the quality and location...

A very nice hotel mostly for it's convenient location...

...The location is perfect for walking to all major attractions and the hotel itself is charming and lovely...

...The location - beside Buckingham Palace and across from the Royal Mews - was fantastic...

...They even had a pastry class where the chefs showed him how to decorate cupcakes/cookies...

...It all worked out amazingly and the hotel made a cake and decorated the room with a “Royal” theme just as I wanted. The rooms are traditional which just adds to the London experience that a tourist would want - albeit a bit small especially for a family of 3 in one room... Blackout curtains were amazing, especially after a bit of jet lag...

...Every night there were chocolates placed on our pillows, our towels heated, slippers placed at side of our bed, curtains drawn, and relaxing music playing for when you enter your room after a day of sightseeing ...

...Loved the rooms and their style, very bijoux and room service was great when we asked for odd things 😃 Food was brilliant too at the grill room for both dinner and breakfast ...

...The service exceeded all our expectations and the place is so beautiful - bedding, table cloths, cutlery, glasses and crockery...

...From our arrival, it was the elegance, the charm and the attention to detail that made this hotel stand out. It also starts and ends by the tenor set by Charlie Banks, the man who does more than solve problems for his guests...

...We booked a Royal Mews view room and we were upgraded to a Royal Wing room "Queen Victoria" which was lovely although slightly on the small side with quite large furniture making it a bit tight but with great views of the mews...

...Their attention to detail was amazing, and the numerous small touches they performed to make our stay comfortable was, I think, the highlight of our stay...

...The rooms are big, the beds are comfortable, the sofa has a pull out bed for a third guest, the decor matches the whole Reubens art work theme. The bathroom is up to date, modern and kept stocked... The hallways have framed illustration of London in different historic eras, while the elevator halls each have a Reuben's painting...

...There were windows but the view was obscured by net curtains and fake foliage...

...The pianist shared the perfect background music, enhancing the afternoon tea experience with notes of raspberry and matcha merengue (such a wonderful touch, but you have to see it)...

...The rooms are beautifully decorated and very luxurious, the housekeeping team even left us gifts when servicing the room which we loved...

...The hotel has an old Worldly feel to it but makes you feel very relaxed and at ease We are in the curry room the second evening which was a treat but very delicious...

...The setting was beautiful but the food and service was pretty average and fish we had smelt very off...

...Firstly, the old style traditional feel and ambience of the hotel are noteworthy, a trade off of that is that the more contemporary amenities that you find in larger international hotels are limited (for example there is no coffee machine or mini bar / fridge in room)... From the moment we arrived we were made to feel at home...

...The dining room felt evocative of a time gone by and really was a treat...

...We stayed in the Clarence suite Which was absolutely stunning... With a bottle of wine, a fruit plate and truffles to welcome us and a personalised note on the mirror for my daughter we knew we were in for an amazing stay...

...The bed was comfy ...but the decor was gloomy and extremely depressing The lighting was awful, gloomy and stark The wardrobe was OK There were no drawers only awful open shelving on which to place clothes The kettle was enormous and therefore would not fit under the tap in the bathroom Unless you pay for a suite it would appear; according to others guests we spoke to, most rooms are small Our room was not ready when we checked in at 3.30 we were offered 2 complimentary drinks in the bar... service was extremely slow The breakfasts, were what we would have expected but the service and long wait for service was unacceptable both in the restaurant and in the bar... We were very disappointed we accept the small room, but the gloomy and depressing decor spoilt the stay...

Old fashioned style Hotel... Gold tapestry on the walls, leather wrapped chairs , a chandelier over the bed with bulbs not working...

...I was on my own and my "cozy" room done in reds & greys was so comfortable and secure-feeling...

...We booked this hotel well in advance for our trip to London and at the time, the room was just over £300 per night and there were numerous other hotels available at this price or for much less so we thought it would be a good standard. We go to London at least twice a year and I don't think I've ever been more disappointed with a room... We arrived at 11am and left our bags to go straight to Wimbledon as the room, understandably, wasn't ready at that time... Apart from how small the room was, the furniture was tired, the bed base scratched and very old, chair stained, duvet cover too small for the bed, main light that couldn't be dimmed, no view whatsoever from the window that was covered with trellis to hide a giant air conditioning unit... The next day we packed our bags and the staff offered us another room but that doesn't alter the fact that we were unhappy for one night then had the inconvenience of moving and unpacking again which left the whole experience far from satisfactory... The staff at all times were very welcoming and friendly but how anyone can think that room is worth over £300 for one night is beyond me... I love traditional hotels but you can't mistake traditional style with a shabby, tired, worn out room without a view...

We traveled and booked three rooms for our family of 7 persons including a two year old toddler... It all worked out amazingly and the hotel made a cake and decorated the room with a “Royal” theme just as I wanted... The rooms are traditional which just adds to the London experience that a tourist would want - albeit a bit small especially for a family of 3 in one room... Housekeeping and turndown was great and helped keep the room clean which made it feel less claustrophobic... Hotel room service was also good with a big selection... Would definitely recommend just beware the the rooms are a bit small!...

...Every night there were chocolates placed on our pillows, our towels heated, slippers placed at side of our bed, curtains drawn, and relaxing music playing for when you enter your room after a day of sightseeing ...

...Room did not have a fridge and there was no issue- they just gave us a fridge... Loved the rooms and their style, very bijoux and room service was great when we asked for odd things 😃 Food was brilliant too at the grill room for both dinner and breakfast ...

...All of the doormen were so helpful from the minute you set foot on the sidewalk until you get into your room...

This is a lovely hotel right next to Buckingham Palace overlooking The Royal Mews so is very central for exploring. We booked a Royal Mews view room and we were upgraded to a Royal Wing room "Queen Victoria" which was lovely although slightly on the small side with quite large furniture making it a bit tight but with great views of the mews...

...Our room looked out at the entrance to The Royal Mews which allowed us to watch a Bentley from the Royal fleet arrive and a couple carriages leave one morning. The beds were nice and comfortable and the staff here really made our stay a wonderful experience with their impeccable hospitality...

We thoroughly enjoyed our 8 night stay and were impressed by the old-style elegance and charm of the hotel... Their attention to detail was amazing, and the numerous small touches they performed to make our stay comfortable was, I think, the highlight of our stay...

I will start with the negatives, we tried to check in at 1pm but the room wasn’t ready until 3pm which I think was the standard response... We were given room 101 which I hope was the worst room in the hotel... The double 🤣🤣🤣 bed was perhaps 4” bigger than a standard single bed and the room was very small...

...Initially disappointed as given room that had no view whatsoever... TV in this room was dodgy (sound intermittent), shower didn't drain and heating/air con didn't seem to respond to any input... Next night we were moved - much better room (325) and enjoyed the next three nights there...

...The rooms are beautifully decorated and very luxurious, the housekeeping team even left us gifts when servicing the room which we loved...

...Friendly staff, genuine staff and a room upgrade. Super fast and efficient room service (help with tv, room service and housekeeping) Room would have been nicer with a mini fridge, also had a slight smoke smell...

...(The only tip for older people, or people with mobility issues, make sure you get a room that doesn't have extra steps into the bathroom, or from room entry to beds - it's a little tricky.)...

...A poorer, smaller room despite paying £1063 for the 3 nights, felt quite claustrophobic... My biggest issue though was that on returning at 3.30pm to get ready for Phantom of the Opera the room had not been cleaned and the bed was still unmade...

...On one of our days we left at 7am and returned at almost 4pm to change for the evening and our room WAS NEVER SERVICED that day... Other notes; room was quite small, not room for 3 cases, (we were Christmas shopping) and space was so small we had to turn sideways on one side of bed to do anything... For the room rate we paid, I expected a bit more than the above, we will not return to this hotel on future trips...

...We booked a superior king size room as we were travelling with our dog. We had stayed here before and had a lovely experience and room which is why we booked again... When we walked into our room I was shocked to find the windows were obscured by trellises and greenery so you couldn’t even see out the windows, this made the room extremely dark... I went back to reception and advised I couldn’t possible stay in that room and expected better for what we had paid... We were shown two other rooms which were apparently in the same price as what we had paid... The one was still very dark looking at a brick wall and the second was a Royal Mews room double which was tiny for two adults and a medium sized dog but was lighter... Sadly though I don’t know if we would stay again as we thought it was expensive for the room we had, we have stayed in much nicer rooms with our dog for the same price...

...There was a special mini birthday cake waiting in our room which was a nice touch. When we came back in the evening the staff had given turn down service in our room with slippers placed next to the bed, calming music on and sleep spray...

...It is clean and the air conditioning is wonderful We stayed in room 442. it was small with a super king bed, which we paid extra Only one person at a time in the tiny bathroom. The bed was comfy ...but the decor was gloomy and extremely depressing The lighting was awful, gloomy and stark The wardrobe was OK There were no drawers only awful open shelving on which to place clothes The kettle was enormous and therefore would not fit under the tap in the bathroom Unless you pay for a suite it would appear; according to others guests we spoke to, most rooms are small Our room was not ready when we checked in at 3.30 we were offered 2 complimentary drinks in the bar... service was extremely slow The breakfasts, were what we would have expected but the service and long wait for service was unacceptable both in the restaurant and in the bar... We were very disappointed we accept the small room, but the gloomy and depressing decor spoilt the stay...

...We arrived very early and our room was ready the girls on reception are so efficient and always smiling and always say hello and are there to help with anything we asked... We already booked to come back next year ...

Old fashioned style Hotel... This hotel needs refurbishment in the rooms... Gold tapestry on the walls, leather wrapped chairs , a chandelier over the bed with bulbs not working...

...We did purchase the package that included breakfast and felt it was worth the cost... Everyone at The Rubens goes out of their way to take care of the guests so i recommend that if you stay here you would leave the recommended 15 pound gratuity per day to be split amongst the staff...

...We had breakfast which was excellent with plenty of choice was well worth the cost...

...We booked this hotel well in advance for our trip to London and at the time, the room was just over £300 per night and there were numerous other hotels available at this price or for much less so we thought it would be a good standard. We go to London at least twice a year and I don't think I've ever been more disappointed with a room... We arrived back after midnight and if it hadn't been so late I'd have asked to be moved... The staff at all times were very welcoming and friendly but how anyone can think that room is worth over £300 for one night is beyond me... Then to be charged an additional £15 per night for gratuities was the icing on the cake!...

One of the worst hotel experience in London... Despite having breakfast included i was asked to pay 45£ for some scrambled eggs... I complained 3 times was not offered an alternative...

...I’ve never paid that much for breakfast in my life ... I’d recommend trying it a day or two and then find small cafes for more reasonable cost... I give the hotel 5 stars because the pricey breakfast is completely optional...

...The bathroom is up to date, modern and kept stocked... Now the price might be steep but the level of service and detail is totally worth the cost... Overall if you are looking for a place that is in the Center of London, near some of the most important locations, then the Reubens at the Palace in my opinion is the best in terms of quality, cost, location, and hospitality...

...The rooms are relatively small, of course, it’s an older building in the heart of London...

...The breakfast was excellent although I wouldn’t pay £45 per person...

...I don't agree at all with a service charge of £15/night on the booking - it was removed without fuss but creates tension on checkout...

...I ordered a coffee which was not nice and definitely not worth the £7 pricetag. The people I was meeting then arrived and we ordered glasses of wine which were very pleasant and much better value than the coffee although when I paid the wine on the bill was not the one we ordered so I'm not exactly sure what we had...

...Trust me when I say there are MUCH better hotels in London than this... Our small dated room for two nights costed a small fortune... The valentines dinner in the English Grill wasn’t special either... They even add £15 to the bill for the cleaning staff?...

...The afternoon tea is not for free for the hotel’s guests, as I understood from the comments on booking...

Not such a good experience at the Rubén’s this time. A poorer, smaller room despite paying £1063 for the 3 nights, felt quite claustrophobic...

I had stayed at this hotel many years ago and was a bit let down this trip... For the room rate we paid, I expected a bit more than the above, we will not return to this hotel on future trips...

...Yes this was not an inexpensive meal, But it was absolutely fantastic as was the service by everyone in the grill that night...

...This isn’t the cheapest place to stay, but it is delightful...

...We paid an extra £30 each for breakfast as we own a B&B and so we wanted to be spoiled!... Our only gripe which did rather mar our experience was although we had swiped a card on check in a large amount - £100 over our predicted bill, was taken from our account the day before we checked out...

We booked a superior king size room as we were travelling with our dog... I went back to reception and advised I couldn’t possible stay in that room and expected better for what we had paid... We were shown two other rooms which were apparently in the same price as what we had paid... We opted for the smaller as no other better options but it was a very uncomfortable stay for us sadly... Sadly though I don’t know if we would stay again as we thought it was expensive for the room we had, we have stayed in much nicer rooms with our dog for the same price...

...The price was very good for the quality and location...

...Please give these employees $150 for tips for the week! Very low amount for the impecable service we received!... Do buy the breakfast daily; well worth it!...

...The staff from the concierge to the door man to the housekeeping staff were amazing, insuring that all our needs were met...

...Every night there were chocolates placed on our pillows, our towels heated, slippers placed at side of our bed, curtains drawn, and relaxing music playing for when you enter your room after a day of sightseeing ...

...Housekeeping and turndown was great and helped keep the room clean which made it feel less claustrophobic...

...The staff is extremely helpful and nice, the hotel is beautiful and spotlessly clean, and the location was wonderful...

...Rooms are very clean with a lovely hot shower, staff very friendly and helpful, and breakfast is not to be missed...

...how do I know what liquid is in each of the bottles in the shower. That evening, there were large clear labels on the wall, above each shower bottle (shower gel, conditioner, and shampoo)...

My stay at the Reubens at the Palace was an amazing stay, this hotel did everything right. The Reubens is best hotel I have ever stayed, it has location, comfort, cleanliness, details, and service... The bathroom is up to date, modern and kept stocked... The rooms, bathrooms, corridors, staircases, elevator, restaurants, and front lobby are clean and kept... Everyday the rooms were cleaned, beds were made, bathroom stocked, they left a scent spray for bed, I mean they were on point...

...Incredible amazing outstanding enjoyable happy stay Rooms were so clean plenty of wardrobes & drawers beds comfortable & everywhere so clean All of the staff were so helpful friendly and happy We look forward to coming back again soon Thank you for a memorable stay in your hotel...

...We had 3 cozy doubles which were small but had everything you needed and spotlessly clean...

...Lovely room- clean and well stocked with bottles of water/ toiletries...

...I notified the concierge and my room was immediately changed... The breakfasts have been splendid and housekeeping has been exceptional!...

...The hotel was spotless, lovely amenities in there room and turn down service...

...Nice old world look and feel. Room was a bit tight, but very clean and well appointed... They had turndown service, where they left cookies and fresh water bottles for us...

...The rooms are on the smaller side, but comfortable, clean and all you need when you plan to be out and about...

...Not the biggest room we have ever stayed in, but it was extremely clean and the bed was lovely and very comfortable... The staff, from the doorman to the reception and front of house staff and the cleaning staff were all, without fail, delightful...

...When we came back in the evening the staff had given turn down service in our room with slippers placed next to the bed, calming music on and sleep spray...

...It is clean and the air conditioning is wonderful We stayed in room 442. it was small with a super king bed, which we paid extra Only one person at a time in the tiny bathroom...

...From the doorman to housekeeping we were treated like Royalty...

...Thank you to the front lobby staff and the dining room staff, particularly Erika who kept the room running like a well-oiled machine each morning...

...The Rubens at the Palace should be very proud of your staff and the facilities... The rooms we stayed in were clean and well appointed...

...Everyone we met at the hotel was friendly and accommodating, though at times understanding the accent was a challenge. Everyone offered help if we looked bewildered and assistance was rapid, i.e... That evening, there were large clear labels on the wall, above each shower bottle (shower gel, conditioner, and shampoo)... The gentleman who explained each item on the plate was happy to tell us the content of each one, but would quickly provide more when an item was consumed... The person who explained the entire process was delightful and most pleasant... Mohan gave me a small jar of the spices from that curry, and I have since made it at home... I am happy to provide this review, because the hotel earned it...

...We booked a Royal Mews view room and we were upgraded to a Royal Wing room "Queen Victoria" which was lovely although slightly on the small side with quite large furniture making it a bit tight but with great views of the mews... Breakfast was very good and the team very friendly and provided a great service... All the hotel team from the doormen to reception and bar/waiting were excellent and we would recommend a stay here and we will be staying again as we felt very pampered...

We had a wonderful overnight stay at the Reubens, our first stay here but always impressed by the Red Carnation hotels. We weren’t disappointed, from the warm greeting we received from the doorman through every other member of staff we met the standard was excellent... The staff did seem a little stretched at breakfast unfortunately... Checkout was also smooth& painless, considering the high quality of the stay the extra expense was money well spent...

...I asked the doorman if they had somewhere I could get a coffee and was shown to the New York bar. It was comfortable and cosy although at 5pm battery powered tea lights were brought to the table and the lights were turned down which made it very atmospheric but hard to read the papers I had... The people I was meeting then arrived and we ordered glasses of wine which were very pleasant and much better value than the coffee although when I paid the wine on the bill was not the one we ordered so I'm not exactly sure what we had... We were brought bar snacks and a delicious warm cheesy nibble... The staff were charming and attentive..I would definitely come again but not for the coffee...

...Breakfast is exceptional as is the service from all the staff we met. I don't agree at all with a service charge of £15/night on the booking - it was removed without fuss but creates tension on checkout...

Royal Afternoon Tea with my niece & nephew. It was their first time and they were beaming at the beauty of this place, the service and the wonderful delicacies... The Afternoon Tea here, has something special that captures the essence of all that is regal and sophisticated... That glass of champagne glass added the frivolity touch, what a dream... Then, just when you think that service is not what used to be, you’ll be instantly transported to the kindest team of young man and women just focused on pampering you... So if you’re planning to visit London, definitely book The Royal Afternoon Tea at the Rubens at the Palace (please, make your booking in advance to avoid disappointment) Trust me, you won’t regret it...

...Thank you Laura and Sebastian for welcoming us and making us feel like royals. The rooms are beautifully decorated and very luxurious, the housekeeping team even left us gifts when servicing the room which we loved... We had dinner at the BBar which had great food and lovely staff...

First class checking in experience. Friendly staff, genuine staff and a room upgrade... Super fast and efficient room service (help with tv, room service and housekeeping) Room would have been nicer with a mini fridge, also had a slight smoke smell...

Wonderful stay, great location so close to Victoria. The staff were so attentive and helpful such as on arrival my mum had broken her luggage bag and the maintenance staff fixed it for her... The room was nice, beds very comfortable and breakfast was great...

As a wheelchair user I am always worried about access to places, I found rubens and instantly felt at ease. The staff attended to me in a manner I loved, it was as if they knew my personality, what I mean is, I always choose high quality hotels but hate some I have been to that go over the top, at rubens they treated me as a star and I got everything I asked for but without the "sir" attitude... First class service and first-class food ( you must try the curry room!)... a special shout out to Sebastian who foresaw my every need... I will be returning regularly as I am now hooked by there hospitality...

...Room was a bit tight, but very clean and well appointed. They had turndown service, where they left cookies and fresh water bottles for us... They even left a card and small Red Velvet Cake in our room on my wife’s birthday... We did hear people complimenting the high tea service (looked lovely, but not our thing)... My main concern was the hot water temperature in the bathroom was inconsistent, making showers a challenging experience... I feel what really set this hotel apart is their staff... Everyone from the doorman, the front desk staff, the people working the bar, were super friendly, knowledgeable and very helpful... They really helped make our stay special... We would absolutely stay here again next time we go to London...

My husband and I stayed here, along with my parents, in separate rooms... However the three eating areas offer high tea, fine dining and small dimly lit New York style bar serves the best vodka martini made for us by the loveliest bartender (Fred, who was by no means the pretentious type we encounter so often in Sydney)... Secondly, the service from all members of staff was 10/10... From the moment we arrived we were made to feel at home... We had exceptional service from a gentleman named Craig - no request was too small and always done while making us laugh the entire time...

...Service was slipshod at breakfast with several people serving us - the only one who took control was the lady who came to tell us that breakfast was NOT included in our package, (while we were eating)... I would however like to single out Mouhammed who is a porter, he was a shining star who could never do enough for us and was as chirpy cockney character from Bethnal Green...

...Having booked some time ago, my 15-year-old daughter and I were really looking forward to our return visit, and the Rubens did not disappoint. From the moment the red coated doorman opened Our taxi door, the magic started... It was terrific to catch up with the familiar face of Maisie who had organised our arrival with perfection... It had everything we needed including requested extras Such as a mini fridge, iron and ironing board and extra coat hangers... With a bottle of wine, a fruit plate and truffles to welcome us and a personalised note on the mirror for my daughter we knew we were in for an amazing stay... The food was amazing, we had a gorgeous afternoon tea, which could be topped up with anything and we were able to take back up to our room what we could not eat... We had also booked an evening meal in the English Grill for our first night... Yes this was not an inexpensive meal, But it was absolutely fantastic as was the service by everyone in the grill that night... We had breakfast each morning which was a huge selection, the service was prompt and impeccable and both the continental and cooked breakfast where fantastic... I would like to reiterate the views of many other guests about the staff of the Rubens at the Palace... Zoe and Junior got me out of a sticky situation when I left my phone in our room and need it for an event with the phone having on it the E tickets... Maisie and Laura were absolute treasures, and made sure our stay perfect in every single way... The icing on the cake was their new customer liaison manager Raj... Absolutely anything we needed, things we didn’t know we needed... anything, Raj was there with his impeccable manners, cheeky smile, and his desire to make everybody he met happy... I have even emailed both the hotel manager and the CEO our thanks and compliments regarding the staff...

...There were also only 2 tea bags, which is rather disappointing. The staff, from the doorman to the reception and front of house staff and the cleaning staff were all, without fail, delightful... Everyone we encountered seemed to be delighted to be working there, and seemed to be delighted that we were staying there... The breakfast was lovely, a comprehensive range of extras and a well-cooked ‘full English’...

...There was a special mini birthday cake waiting in our room which was a nice touch. When we came back in the evening the staff had given turn down service in our room with slippers placed next to the bed, calming music on and sleep spray... We paid an extra £30 each for breakfast as we own a B&B and so we wanted to be spoiled!... Lovely fruit salad and pastries and I opted for the omelette...

This was our first trip to London, and Rubens at the Palace exceeded all expectations as to what we envisioned staying at a hotel right near the palace!... The hotel staff is absolutely wonderful, so attentive to needs... We especially thank Affi, Aaron, Teo and Delbert...

...It is clean and the air conditioning is wonderful We stayed in room 442. it was small with a super king bed, which we paid extra Only one person at a time in the tiny bathroom. The bed was comfy ...but the decor was gloomy and extremely depressing The lighting was awful, gloomy and stark The wardrobe was OK There were no drawers only awful open shelving on which to place clothes The kettle was enormous and therefore would not fit under the tap in the bathroom Unless you pay for a suite it would appear; according to others guests we spoke to, most rooms are small Our room was not ready when we checked in at 3.30 we were offered 2 complimentary drinks in the bar... service was extremely slow The breakfasts, were what we would have expected but the service and long wait for service was unacceptable both in the restaurant and in the bar... The Hotel staff are courteous and welcoming...

The best hotel we have ever stayed in . From the first moment we arrived till we checked out service unreal ... We arrived very early and our room was ready the girls on reception are so efficient and always smiling and always say hello and are there to help with anything we asked... The breakfast was out of this world and again it’s the staff who make it such a joy ... A special mention to MOHAMOUD he was so efficient and couldn’t do enough for us ... He was always smiling and we noticed he was watching his guests all the time to help them with bags or door etc ... We already booked to come back next year ... Well done everyone at the Rubens...

...We are long time patrons of the Reubens Hotel. Every time we are in London we only stay there because the Reubens Hotel goes above and beyond expectations from the time you approach the hotel to check in to the moment you checkout and you are on your way to your next destination... While all the staff are so friendly and knowledgable and I have not encountered any issues but I wanted to in particular comment on Mohamoud... He really went out of his way to ensure our stay was one of the best yet... He is always in an upbeat, friendly modd and if he sees you are in need, he springs in to action without us even having to ask... He is such a perfect asset to the already stellar service Reubens offers, he puts the cherry on top of the cake!...

From the moment we stepped into the lobby til the moment we left we were treated like royalty!... Bags promptly brought to our room... The room itself was a superior king room and had all the charm i was hoping for!... We did purchase the package that included breakfast and felt it was worth the cost... And the hotel is close walking distance to the victoria station and buckingham palace...

...We travel a lot, and can easily say our stay at the Rubens at the Palace was like no other. You are treated like royalty as soon as you walk in... From the doorman, to the bell hop, to the concierge…all the services were over the top... They pay attention to the little details that make a stay special... Before we left breakfast, a complimentary dessert was brought to us wishing us well on our trip (see photo)... The dinner the night before at the English Grill was also exquisite, with meticulous attention to detail and a first class experience... If you want to be treated like a King, I cannot recommend this place and their amazing staff enough... Wish I could give the staff, hotel, and restaurant six stars...

...The rooms are traditional which just adds to the London experience that a tourist would want - albeit a bit small especially for a family of 3 in one room... Housekeeping and turndown was great and helped keep the room clean which made it feel less claustrophobic... Blackout curtains were amazing, especially after a bit of jet lag... Our favorite part was the afternoon tea, AMAZING!!!... I was obviously expecting great tea which we got but was surprised by how good the sandwiches and pastries were... Location is convenient and within walking distance to most activities... Good restaurants in the surrounding areas... Hotel room service was also good with a big selection...

I could not recommend this hotel enough. If your looking for an English experience in a little luxury then this is the hotel for you... The friendly and professional staff were a step above what other hotels offer... Like opening the door for you to walk in... Every night there were chocolates placed on our pillows, our towels heated, slippers placed at side of our bed, curtains drawn, and relaxing music playing for when you enter your room after a day of sightseeing ... The staff on reception and the concierge desk always willing to assist and the waiters in the bar and restaurant going out of their way to make your drink and meals special... The guest experience manager Raj and his team made our stay a memorable one...

...Zoe checked us in and immediately was kind and caring and said your relaxation starts here when we said we can take our bags . Room did not have a fridge and there was no issue- they just gave us a fridge... At breakfast I asked for Darjeeling tea leaves instead of a teabag - they were able to comply ... Can’t remember all the names Zoe Ajun and team at front desk The maitre d, waiters in grill room, especially who served us and the one who made the crepe Suzette ... Loved the rooms and their style, very bijoux and room service was great when we asked for odd things 😃 Food was brilliant too at the grill room for both dinner and breakfast ...

Visited recently and experienced several cocktails and nibbles in the New York bar. Cocktails were lovely and nibbles plentiful and tasty... It was all on an advertised experience called ‘Royal cocktails and sharing platter’ I bought this via Virgin Experience days and for the price was really good value... The bar is a delight to sit in and I would happily visit again...

...The Rubens at the Palace is a perfect location for touring major sites in London. We booked a "view of the Royal Mews" room that was lovely and afforded us a clear view into the Mews with an extra treat of seeing the main grey horse... Our breakfasts were some of the very best ever and service was excellent... A special Thank You and Much Appreciation for Andrew, the Doorman; and Kevin, Guest Relations, as they were both incredibly helpful is pointing out special areas of interest, directions, etc., and were always patient... And thank you to Andrea, Concierge, and Arjun, Front Desk... We had a wonderful time at the beautifully maintained Rubens...

...That evening, there were large clear labels on the wall, above each shower bottle (shower gel, conditioner, and shampoo). The feast at the afternoon tea was beyond expectation, the selection of pastries was not only broad, they were actually very good with respect to flavor as well as ingredients... The breakfasts were a little too much for me, but it was my decision to try them... I would stick with the buffet breakfast in the future...

We had a wonderful overnight stay at the Reubens, our first stay here but always impressed by the Red Carnation hotels. We weren’t disappointed, from the warm greeting we received from the doorman through every other member of staff we met the standard was excellent... Our room was beautiful, overlooking the back of Buckingham Palace... As with most London hotel rooms it wasn’t huge, but beautifully furnished & equipped... Breakfast was a joy, the food was excellent, especially the cooked food which was glorious... Checkout was also smooth& painless, considering the high quality of the stay the extra expense was money well spent...

...The exceptional hospitality started with their outstanding doorman (Pascal), and proceeded with the workers at the front desk, concierge, etc... Our room looked out at the entrance to The Royal Mews which allowed us to watch a Bentley from the Royal fleet arrive and a couple carriages leave one morning... The beds were nice and comfortable and the staff here really made our stay a wonderful experience with their impeccable hospitality...

My stay at the Reubens at the Palace was an amazing stay, this hotel did everything right. The Reubens is best hotel I have ever stayed, it has location, comfort, cleanliness, details, and service... It has a amazing location, right across the Royal Mews, the area of Buckingham Palace where the carriages, and horse drawn coaches are housed and prepared, literally only a 6 minute walk to the front of Buckingham Palace, where on certain days you can catch the changing of the Guard, a pretty cool event to see... The rooms are big, the beds are comfortable, the sofa has a pull out bed for a third guest, the decor matches the whole Reubens art work theme... The bathroom is up to date, modern and kept stocked... The rooms, bathrooms, corridors, staircases, elevator, restaurants, and front lobby are clean and kept... The hallways have framed illustration of London in different historic eras, while the elevator halls each have a Reuben's painting... Everyday the rooms were cleaned, beds were made, bathroom stocked, they left a scent spray for bed, I mean they were on point... The lobby staff always recognized when walking into the lobby from outside or exiting the elevator... The doormen are some of the most courteous folks I've met, ready to open the door, help get a taxi, carry your luggage, just to make you feel welcomed... Between the lobby staff and doormen, they really went far and beyond, one the member of our group need his ice pack frozen daily, the staff would personally take the ice pack and put in a freezer for him... The hotel has a restaurant, that serves Tea time course and a bar that serves food, both are good additions to this stellar hotel... Now the price might be steep but the level of service and detail is totally worth the cost... Overall if you are looking for a place that is in the Center of London, near some of the most important locations, then the Reubens at the Palace in my opinion is the best in terms of quality, cost, location, and hospitality...

...Thank you Laura and Sebastian for welcoming us and making us feel like royals. The rooms are beautifully decorated and very luxurious, the housekeeping team even left us gifts when servicing the room which we loved... We had dinner at the BBar which had great food and lovely staff... Overall a really lovely experience, would recommend...

First class checking in experience. Friendly staff, genuine staff and a room upgrade... Super fast and efficient room service (help with tv, room service and housekeeping) Room would have been nicer with a mini fridge, also had a slight smoke smell... Fantastic view, easy check out...

Wonderful stay, great location so close to Victoria. The staff were so attentive and helpful such as on arrival my mum had broken her luggage bag and the maintenance staff fixed it for her... The room was nice, beds very comfortable and breakfast was great...

My husband and I stayed here, along with my parents, in separate rooms. Firstly, the old style traditional feel and ambience of the hotel are noteworthy, a trade off of that is that the more contemporary amenities that you find in larger international hotels are limited (for example there is no coffee machine or mini bar / fridge in room)... However the three eating areas offer high tea, fine dining and small dimly lit New York style bar serves the best vodka martini made for us by the loveliest bartender (Fred, who was by no means the pretentious type we encounter so often in Sydney)... From the moment we arrived we were made to feel at home...

...Room was a bit tight, but very clean and well appointed. They had turndown service, where they left cookies and fresh water bottles for us... They even left a card and small Red Velvet Cake in our room on my wife’s birthday... We did hear people complimenting the high tea service (looked lovely, but not our thing)... Bar was great, ornate and charming... Everyone from the doorman, the front desk staff, the people working the bar, were super friendly, knowledgeable and very helpful... They really helped make our stay special... We would absolutely stay here again next time we go to London...

...From the moment the red coated doorman opened Our taxi door, the magic started... We stayed in the Clarence suite Which was absolutely stunning... It had everything we needed including requested extras Such as a mini fridge, iron and ironing board and extra coat hangers... With a bottle of wine, a fruit plate and truffles to welcome us and a personalised note on the mirror for my daughter we knew we were in for an amazing stay... The food was amazing, we had a gorgeous afternoon tea, which could be topped up with anything and we were able to take back up to our room what we could not eat... We had also booked an evening meal in the English Grill for our first night... We had breakfast each morning which was a huge selection, the service was prompt and impeccable and both the continental and cooked breakfast where fantastic... Maisie and Laura were absolute treasures, and made sure our stay perfect in every single way...

...The location was ideal; 5 minutes walk from Buckingham Palace, 20 minutes steady walk to Trafalgar Square and 5 minutes from Victoria Tube Station... Not the biggest room we have ever stayed in, but it was extremely clean and the bed was lovely and very comfortable... The staff, from the doorman to the reception and front of house staff and the cleaning staff were all, without fail, delightful... Everyone we encountered seemed to be delighted to be working there, and seemed to be delighted that we were staying there... The breakfast was lovely, a comprehensive range of extras and a well-cooked ‘full English’... The dining room felt evocative of a time gone by and really was a treat... This isn’t the cheapest place to stay, but it is delightful...

We visited as a belated special birthday treat for 2 nights. Great location, easy walk from Victoria station Also good for sight seeing - Buckingham palace and St James park nearby... There was a special mini birthday cake waiting in our room which was a nice touch... When we came back in the evening the staff had given turn down service in our room with slippers placed next to the bed, calming music on and sleep spray... We paid an extra £30 each for breakfast as we own a B&B and so we wanted to be spoiled!... Lovely fruit salad and pastries and I opted for the omelette...

The best hotel we have ever stayed in . From the first moment we arrived till we checked out service unreal ... We arrived very early and our room was ready the girls on reception are so efficient and always smiling and always say hello and are there to help with anything we asked... The breakfast was out of this world and again it’s the staff who make it such a joy ... There is nothing that anyone could fault about this hotel ... He was always smiling and we noticed he was watching his guests all the time to help them with bags or door etc ...