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The Rubens at the Palace

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#92 of 1,078 Hotels in London
Certificate of Excellence
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3,840 Reviews from our TripAdvisor Community

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Showing 3,580: English reviews
Lincoln
Reviewed 2 days ago NEW

Rubens The front of house staff, were professional but as you would expect from a Hotel of this caliber, but did drop points, as we arrived with cases it would have been nice to have been met by someone to open the door however this was not to be, the concierge had taken that moment to turn away from the...

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Thank fiftythousand
Watsonville, California
Reviewed 2 days ago NEW

This was our first stay at the Rubens and we look forward to many more. We usually stayed in one of the larger chain hotels and there is just no comparison. Rubens gave us great service, especially Julia in the breakfast room and Bogdan and Anthony in reception. We used taxis many times and they were always willing to run...

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Helpful?
Thank dvchurcheda
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for your lovely review. I am delighted that you enjoyed your stay overall, and found my team to be wonderful. Please be assured that your kind comments on Julia, Bogdan and Anthony will all be passed on. Thank you very much! I am glad that we could make for such a special stay, and...

Northern Ireland
Reviewed 2 days ago NEW

I've stayed here several times before and had fantastic time, this time I left Rubens very disappointed. We came for my mums 60th birthday, when we arrived our room wasn't ready, we were advised to wait in bar and they would let us know when room was ready, they didn't and we had to chase it up ourselves. When we...

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Thank Kim H
Manchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed for 2 nights for our anniversary. The check in process was extremely quick and easy. The staff at the reception and concierge are so friendly helpful. The breakfast was excellent and not only did they provide for my husbands gluten free requirements they exceeded our expectations to make things work for him. We also ate in the library...

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Helpful?
Thank iggle29
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay with us at The Rubens at the Palace. I am so pleased that you enjoyed your stay with us, and found our breakfast especially to be excellent! It is great to know that we could cater for your husbands gluten free requirements so well. I...

Reviewed 5 days ago NEW

Amazing staff, food and service. The waiter at the bar tonight Siebe was especially attentive and helpful. Loved being helped with a smile. Siebe also gave us travel tips for the following day. Room was extremely comfortable, breakfast delicious, centrally located

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3Thank Joanne P
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for your kind review. I am delighted that you enjoyed your stay, and found our team amazing! I know Siebe will be thrilled by your excellent comments, thank you. It is brilliant to know that he stood out for you! I really do hope that we may have the chance to welcome you back...

Reviewed 6 days ago NEW

I stayed for 2 nights and the hotel was great value for money. My room, although a small double, was larger than I expected and exceptionally comfortable. I have stayed in many hotels and this was one of the cleanest. The doormen and reception staff were second to none and when I had a mini crisis Matilda on reception helped...

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Helpful?
Thank Maggie E
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for your absolutely wonderful review this afternoon. We are all so happy to know that you enjoyed your 2 night stay with us, and that you found our door team and reception 'second to none'! This is a lovely comment, and we are thrilled. I am delighted that Matilda especially stood out for you! She will...

Reviewed 6 days ago NEWvia mobile

I arrived at the hotel (quite the assault on your eyes - the decor is quite something) at midnight last night after a long day of work and travel, absolutely dying to jump straight into bed. The check in process was quick and efficient and the staff were very friendly. I was told I'd been given a room in the...

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Helpful?
Thank Jill M
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to review your stay this week with us. I am thrilled that you enjoyed your visit overall, and that we could provide a perfect nights rest for you. Thank you for you lovely comments on our room amenities and bedding and towel comfort- my Executive Housekeeper and her team will be delighted!...

Guernsey
Reviewed 6 days ago NEW

I was always impressed by this hotel. But it is even better, and I endorse the recent positive reviews by others. Staff well-motivated and cordial without exception - which reflects well on the motivation from senior management. Rooms comfortable and very clean. Food 1st class. Not cheap, but you fully get what you pay for. Ideally-situated for Victoria Station and...

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Thank John Russell F
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for leaving us a wonderful review online, and for sharing your experience with the travel community. We are absolutely thrilled to know that you were impressed by our hotel. It is fantastic to know that you felt very well cared for and I appreciate you taking the time to note this! I am extremely...

Edinburgh, United Kingdom
Reviewed 1 week ago

My wife and I booked into the Rubens at the Palace and arrived late (midnight) to be met by a very helpful doorman and a welcoming receptionist (Jenny). We immediately felt at ease after a long and tiring journey. Jenny was pleasant, courteous and helpful and, as we found out, representative of the quality and positive attitude of staff in...

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Helpful?
Thank Peter w
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for your absolutely lovely review. We are delighted that you enjoyed your stay with us, and that Jenny in particular could make your visit so special! Jenny is a wonderful representative of the hotel, and we are incredibly fortunate to have her as part of our Front of House team! It is brilliant to...

norfolk
Reviewed 1 week ago

We stayed for two nights in a junior suite overlooking the Mews. Lovely spacious room with enormous comfortable bed and incredibly quiet considering the busy road outside. Loved the turndown service and 'tidying up' while we were out for the evening. Only niggles with the room were the lack of wastepaper basket in the room which meant when making coffee...

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Helpful?
Thank unimumNorfolk
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. I am so pleased that you found your Suite to be so comfortable and that we were able to provide a perfect 2 nights rest for you. It is great to know that you also found our service and hospitality to be excellent! My team...

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 

Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Location: United Kingdom > England > London > Westminster
Price Range: $191 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England
Hotel Style:
#26 Family Hotel in London
#37 Green Hotel in London
#64 Romantic Hotel in London
#82 Luxury Hotel in London
#106 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Rubens at the Palace staff and other travelers.
67 questions
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Questions? Get answers from The Rubens at the Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher floors are quieter from outside noise. Inside the hotel, you could not hear anything.”
 of 5 bubbles dvchurcheda, 2 days ago | Read review
“Good view of Palace buildings from front.”
 of 5 bubbles SarnianGuernsey, 6 days ago | Read review
“If you want a Mews facing room I believe you must request this and pay extra.”
 of 5 bubbles catherines464, 2 weeks ago | Read review
“King bed rooms”
 of 5 bubbles DianeandJames, 2 weeks ago | Read review
“When booking, talk to the staff about your requirements. They are truthful and helpful.”
 of 5 bubbles hjhclifford, 2 weeks ago | Read review
5 of 5
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