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The Rubens at the Palace

2.5 miles from London center
  • Free Wifi
  • Room Service
  • Restaurant
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39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
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3,938 Reviews from our TripAdvisor Community

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Showing 3,666: English reviews
Roma, Queensland, Australia
Reviewed yesterday NEWvia mobile

Arrived at 10am and given a courtesy room to shower in (as promised with a £50 early check in guarantee). The check in staff was such a lovely young lady and was very attentive to our needs. Was advised that our room had to be upgraded (was so happy to hear this!) to a king. Our room overlooked the Mews...

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Thank BungilCreek
Reviewed yesterday NEWvia mobile

Use ti go very often. We had our spetial price. All changed. Trying ti contact any ppl use to know us for a little bit attention- no chance!!!! We use ti love the place but why to spend a lot of money for no attention and personal touch?

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Thank lina434
Bristol, United Kingdom
Reviewed 3 days ago NEW

From the moment you walk through the door at Rubens you feel special. The two doorman welcome you, offer to take your coats and seem genuinely interested in how your day is going. We were 40 minutes early for our afternoon tea so were asked if we would mind waiting in the bar, whilst they prepared our table - we...

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Thank worldtraveller632
Wrexham County, United Kingdom
Reviewed 3 days ago NEW

Our room was on the second floor it was very pleasant although not a good view. The bed was very comfortable the shower great. Breakfast was lovely with very attentive staff. We ate next door at BBar & the food was second to none. We had Champagne cocktails on the house for our Anniversary which was very kind. Overall the...

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Thank Linda C
Reviewed 6 days ago NEW

It really was like stepping back in time. The door man were a long coat and top hat, the staff were super friendly. Our room wasn't huge, but it was beautifully furnished and very clean. The sheets are brilliant white . We were on the sixth floor and although a view wasn't the best, we slept very well. Breakfast was...

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Helpful?
Thank TootsieBones
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to leave us such a wonderful review on Trip Advisor! We are all thrilled by your comments, and really do appreciate the lovely feedback. It is great to read that you felt as if you were 'stepping back in time'! This is precisely the experience we aim to achieve for our guests,...

Reviewed 1 week ago via mobile

What can you say when you are greeted each morning and every time you venture through the lobby by an exceptional staff. From the doorman to the tea server, all smiles. Rooms are small but well designed. Bedding and towels are wonderful. Location to Buckingham Palace is 5 minute walk. Convenient to Bus, maybe 2-3 minute walk. The tube was...

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Thank Tricia L
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for taking the time to review your stay with us. We are all delighted to read that you had a lovely time at the Hotel, and we made to feel so welcome by my team! Thank you very much for describing my team as 'exceptional'- this is absolutely brilliant feedback to receive! I really...

Sheffield UK
Reviewed 1 week ago

We were in London for an investiture and chose the hotel for proximity to Buckingham Palace. In the end it probably turned out to be a little too close due the sleet/rain and the need for a taxi! But, perfect location for proximity to Victoria and all food/transport. The hotel itself is just lovely. We had a warm welcome from...

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Thank alyfenSheffieldUK
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience online. It really does mean a lot to us to read your kind comments, and to know that you felt so well cared for! Thank you especially for noting the attentiveness of my team and their professioanlism. Paula and Giulia I know will both be so...

Cardiff
Reviewed 1 week ago

We booked The Rubens for four nights using Agoda. The location is perfect, about 20-25 mins walk away from Harrods or Leicester Square. The hotel is very welcoming indeed and all the staff that we spoke to very pleasant and accommodating. Our room (328) could be described as small or quirky depending on your perspective. The floors were squeaky and...

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Thank nicsweb
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you very much for taking the time to leave us a review online. We are thrilled that you enjoyed such a brilliant time with us, and found our location especially, to be perfect. This is wonderful feedback to read! It is great to know that you found our Bar area also to be the perfect place to...

toronto canada
Reviewed 1 week ago

My wife and I stayed at The Rubens for 8 days in January. It was my fourth time at the hotel and each time I have been very pleased with the accommodation. The location is ideal. The hotel is within walking distance of many sights and a couple of minutes walk to Victoria Station for buses and the tube. The...

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Thank cubist
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for taking the time to leave us an excellent review following from your recent stay with your wife. It was a pleasure to have taken care of you both, and I really am so pleased to read that you enjoyed your week with us so much! Thank you for describing my team as 'very...

Ghent, Belgium
Reviewed 1 week ago

This hotel was really cosy and charming. The airconditioning in the room went straight to the head of the bed which was disturbing at night. The breakfast was great and the gym possiblity was really good. They don't have a gym at the hotel, but you are able to go at the fitness first gym that is situated around the...

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Helpful?
Thank Ana Maria P
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Anaa P, Thank you for taking the time to review your recent stay with us at The Rubens at the Palace. Are are all so pleased that you had a lovely time with us, and found or hotel to be 'cosy and charming'! It is great to know that you especially enjoyed our breakfast, and found the close by...

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Staying in Westminster

Neighborhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 

Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Location: United Kingdom > England > London > Westminster
Price Range: $231 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England
Hotel Style:
#26 Family Hotel in London
#39 Green Hotel in London
#64 Romantic Hotel in London
#81 Luxury Hotel in London
#106 Business Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Rubens at the Palace staff and other travelers.
68 questions
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Questions? Get answers from The Rubens at the Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floor is always quietest”
  • Blue light in bathroom for nighttime trips!
  • View from window looking over the Mews entrance
 of 5 bubbles TootsieBones, 6 days ago | Read review
“Front facing rooms look out on the Royal Mews”
 of 5 bubbles alyfenSheffieldUK, 1 week ago | Read review
“Ask for a room that has been renovated.”
 of 5 bubbles NancyWWH1963, 1 week ago | Read review
“Lower floor rooms cooler”
 of 5 bubbles Luke1068, 3 weeks ago | Read review
“Just ask and the staff will help”
 of 5 bubbles AndyJ61, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question