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The Cranley Hotel

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10-12 Bina Gardens, London SW5 0LA England
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Traveler (628)
Room & Suite (214)
Dining (22)

About

#958 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Breakfast in the room
Non-smoking hotel
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
VIP room facilities
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Languages Spoken
English, Lithuanian
1,224Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
Nicole Andrea G wrote a review Nov 19
9 contributions1 helpful vote
Dirty unclean rooms, had to literally go and buy cleaning products because the room was absolutely unclean. I’ve attached images below to show how bad the room was even it being an executive kings room. You would think that especially with this pandemic more safety measures would be put in place, including thorough cleaning ! Would not recommend at all!
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Date of stay: November 2020Trip type: Traveled as a couple
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Cassandra O wrote a review Nov 11
2 contributions
Would not use this hotel again. They charge a £50 deposit that they then refuse to give back shdvwten trying to sort the issue members of staff are useless and rude. Other than that the cleanliness is 3/10, bathrooms could be cleaner and lack of security as room doors cannot be locked from the inside meaning anyone has the opportunity to walk in to your room
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Date of stay: November 2020Trip type: Traveled on business
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AlbertaNance wrote a review Oct 2020
Alberta21 contributions6 helpful votes
We booked and paid for a 5 day stay at the Cranley in Oct 2020 but, based on Canadian government recommendations re non-essential travel during Covid, we cancelled our trip. We plan to reschedule when a vaccine is available and travel is feasible and as such emailed and phoned The Cranley many times requesting confirmation that we will be able to apply our deposit against a future visit. The hotel has ignored our requests for clarification. We have stayed at the Cranley in the past and had an enjoyable stay. This is poor way to treat a repeat customer.
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Date of stay: October 2020
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Alexandra Charles wrote a review Oct 2020
London, United Kingdom1 contribution
I booked the hotel in April. I called two hpirs before I arrived to ensure that it would be okay due to the virus and me having financial business with the hospital nearby. I turned up and they refused to let me in saying they were being harassed by the police and it was a cleaning member of staff, or so it looked, that left me on the street without anywhere to go. They took my payments and refused to allow me in. I have proof that I was taken to the hotel by Uber, at the exact time I was meant to arrive and they still say I did not arrive. If I call now, they hang up saying they do not care. It is an awful and terrible place with staff who should not be in any position to run any form of business, let alone a hotel.
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Date of stay: April 2020
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Rooms
Service
Trip type: Traveled on business
Room Tip: Make sure that you do not give them any money before you go as they may just take the money and...
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Aneetah wrote a review Sep 2020
Oxford, United Kingdom15 contributions8 helpful votes
I hardly even know where to begin, I’m so disgusted and disappointed by this hotel. I was given a room that was so dirty and run down I don’t even know how it’s legal to sell that room (and advertise it with such false photos, and claiming to be 4*). I would have just left but unfortunately my room was non-refundable. I told the receptionist I could not sleep in that dirty bed, and had to PAY for an upgrade. The next room was cleaner, although it did smell strongly of dust and there were pubes in the bathtub. The aircon didn’t work so it was too hot in the room to wear clothes, even with the window open the entire weekend. Breakfast didn’t show up in the morning, so I had to use the extremely dirty phone that looked like the cleaners hadn’t touched it for years to ask where it was. No apologies, just a cranky person saying they had lost the order. This hotel has such wasted potential. I looked forward to staying there and ended up feeling disappointed and tricked for money. This hotel must have no respect for themselves or their guests to sell such dirty and run down rooms.
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Date of stay: August 2020Trip type: Traveled solo
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PRICE RANGE
$58 - $356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cranley hotel london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
39
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Frequently Asked Questions about The Cranley Hotel
Which popular attractions are close to The Cranley Hotel?
Nearby attractions include South Kensington (0.3 miles), The Drayton Arms Theatre (0.05 miles), and Duke of Clarence (0.04 miles).
What are some of the property amenities at The Cranley Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and room service.
Which room amenities are available at The Cranley Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Cranley Hotel?
Guests can enjoy a lounge during their stay.
What are some restaurants close to The Cranley Hotel?
Conveniently located restaurants include Light of India, Town House, and Aux Merveilleux de Fred.
Are any cleaning services offered at The Cranley Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Cranley Hotel?
The staff speaks multiple languages, including English and Lithuanian.
Are there any historical sites close to The Cranley Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (4.8 miles), and Houses of Parliament (2.6 miles).