The Cranley Hotel

The Cranley Hotel

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About

3.0
#1,129 of 1,129 hotels in London
Location
4.4
Cleanliness
4.2
Service
3.5
Value
3.3
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Non-smoking hotel
24-hour front desk
Room features
Desk
Telephone
VIP room facilities
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, Lithuanian

Location

10 Bina Gardens South Kensington, London SW5 0LA England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
London City Airport
10.1 mi
See all flights
Heathrow Airport
11.8 mi
See all flights
Gloucester Road
6 minUnderground
3.0
3.0 of 5 bubbles1,519 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Cranley Hotel struggles to meet guests' expectations, with numerous reports of rooms not matching promotional materials and generally being unclean and in disrepair. Many visitors feel let down by the value, criticizing the hotel for its poor amenities, additional charges, and subpar breakfast offerings. Despite its convenient location, the hotel's service and atmosphere receive negative feedback, with guests calling out the unprofessional staff and outdated ambiance.
Location
Convenient
Atmosphere
Uninviting
Rooms
Neglected
Value
Expensive
Cleanliness
Dirty
Service
Unprofessional
Amenities
Underwhelming

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Detailed Reviews
Dave S wrote a review Jan 2020
Tadley, United Kingdom24 contributions
+1
3.0 of 5 bubbles
First and foremost, the staff were friendly. We did however get a phone call 20 minutes before check out asking what time we intended on leaving, which felt like we were being rushed out. We also got a knock on the door at 10.30 from the cleaner asking if we wanted out room cleaned, which I reminded her we were checking out at 12, so in general it felt like we were being rushed out of our room in the morning.

The services and facilities need scrutinising with a fine tooth comb. For a start when we checked in, our room floor looked like it hadn't been vaccumed. There were big, very noticeable bits of rubbish on the carpet including cotton buds. The headboard of the bed was also very stained with presumably other people's sweat. So maybe that needs replacing for a solid wood one that can be wiped easily. The carpet up and down the stairs is starting to fray and split where the tread meets the riser on all of the staircases. So the carpet on the stairs needs pulling up and completely replacing. Nice big rooms, however we couldn't find a kettle which is quite standard even in the cheapest hotels, so we couldn't make any tea or coffee which getting in at nearly 2am after the NYE fireworks there was nowhere local to buy a tea. You didn't provide any shampoo to begin with, and even when we asked for shampoo and conditioner we only received shampoo and shower gel. We would also expect a shower cap and maybe a flannel as well. There was also no hand soap provided.

Moving on the the breakfast, it says on your website a full English breakfast included. However the breakfast consisted of cereal, toast and tea or coffee, which isn't full English. We weren't even offered a menu for hot food which would be expected if hot food is available.

This hotel is advertised as a "luxury boutique hotel" the only word there I can see there which accurately describes the hotel is the word Hotel.

However there were some more positives, including the room was quite big for central London, and the bed was very comfortable. This hotel has a lot of potential, it just needs a lot of refurbishment work to bring it up to standard with competitors in the local area of Kensington as well as the rest of London.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicki020661 wrote a review Feb 2020
Callington, United Kingdom10 contributions1 helpful vote
3.0 of 5 bubbles
One night stay booked for myself & daughter by my husband at The Collonade Hotel (reviews were awful, unfortunately he did not read!) on arrival they had had a flood and couldn’t accommodate us so offered to move us to the Cranley and pay for the taxi. The reviews were also not good but we felt no choice but to try. The hotel is obviously antiquated but also quite cosy! We were shown a choice of two rooms, the first was not very nice and bathroom was mouldy, the second room although up 4/5 flights of stairs (no lift) was large , decorated nicely and although some bits needed some attention it was overall not bad. The bathroom was clean and there were clean towels, toiletries, tissues etc. It was well aired and although not over hot comfortable enough. The bedding was clean and the bed comfortable. The tv worked well although some distance from the bed if viewing from there. Breakfast was passable, cereals, toast, preserves and tea/coffee. The staff were polite, friendly and helpful. In all we were very relieved that all was ok.
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Date of stay: February 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jenny P wrote a review Dec 2021
13 contributions11 helpful votes
2.0 of 5 bubbles
Stayed for 2nights , a Groupon deal with basic breakfast .
Hadn't been warned about £50 room deposit . Room OK , bedding clean , single pathetic pillow , a fridge but no kettle . Bathroom tiered with pealing paint , clean towels on a very efficient heated rail. The curtains were torn and frayed . Random bag of bits of wood in the wardrobe , half the handles missing off the very worn chest of drawers
The basic breakfast was a joke . A small coffee each , 3 slices of pre buttered toast between us , small portion of jam 1 knife no serviette .
Staff fairly unaproachable and not friendly so didn't feel able to ask for any help .
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve S wrote a review Jan 2020
Grantham, United Kingdom9 contributions5 helpful votes
1.0 of 5 bubbles
The hotel is tired and the hotel's website definitely does not reflect what is on offer. The fabric headboards of the bed were dirty and stained; the one tiny pillow provided was damp and smelled of many visitors! The hotel website shows a wonderful full english breakfast; this is not actually available! Continental breakfast consists of toast only. The flatscreen tv was not, the rooms advertised a/c did not actually exist and to top it all, booking.com charged 2.5 times the same room available on agoda. In the morning, the burley tattooed cleaner who did not speak very good english, let herself in whilst we were still getting ready at 0930. Avoid at all costs.
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Date of stay: January 2020
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Fraser suites same price within a few hundred meters
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom B wrote a review Feb 2022
1 contribution
1.0 of 5 bubbles
Booked in for one night. Received the same request as the other reviewers for £50 security deposit and that we could not use contact less and had to use a pin under the security camera. Was then informed that payment was not received on booking for the room so had to pay on the spot, the receptionist then took payment and walked off with my partners driving licence. On returning the receptionist then copied down the debit card details without asking, and then gave us a different check out time to described (incidentally, 1 hour ahead of check in time, I'd put money on them not getting around all the rooms in an hour) Got to the room and the receptionist had chased us up the stairs because the payment hadn't gone through, after confirming it had before we trekked up, and insisted we pay again. Checked mobile banking and found the payment did infact go through when booking originally, and the new payments are going to "the Colonnade Hotel", whoever they are... checked the receipts from reception and found the colonnade address is on another street.

The window frame is rotting, the window lock has fallen off, and we're 4 floors up - DO NOT BRING A CHILD HERE! The bed sheets are torn, the mattress is an map of stains. The door peep hole has been damaged and can be seen through into the room. The head board is filthy. 3 shampoo sachets one hand towel one bath towel and a soap between two people? No cups, no kettle, the mini fridge is empty unplugged in a cupboard. The electronics PAT tests are 4 years old. There is an unplugged AC unit on its side under the desk. The bath frame also looks rotten, the shower head is covered in scale, and the bath is stained. The taps leak. The toilet flusher was broken when we came in (I fixed this one out of necessity). There's a 'state of the art flat screen TV' on standby in the corner, with no remote and no buttons, and the WiFi password was never given to us. There's a 'z-bed' on one of the landings, folded and pushed to the side, it has been there all day. We walked in this evening, the front door was on the latch, reception was not manned, and we were not stopped, anyone could walk in.

My guess - the Colonnade bought out the Cranley right before lock down, lost or dropped the staff, hired whoever they could when reopening but can't afford to keep the hotel up. Whoever they got in to manage it is trying to keep revenue up by double charging and holding security deposits based on this experience and other reviews.

Not recommended.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James wrote a review Feb 2020
2 contributions2 helpful votes
1.0 of 5 bubbles
Me and my girlfriend spent 3 nights in the cranley hotel and it was our worst stay in any hotel to date. They advertise full English breakfast but there is no hot food except toast. The rest of the breakfast includes yogurts(bought cheap in sainsbury's) and pastrys(not homemade, but also store bought and not fresh) the heating wasnt working in our room and the manager just said to use the plug in heater which was very load when being used. The room and shower were dirty, with limescale all over the shower head. I left 'do not disturbe' sign on hotel door throughout the entire stay and staff still entered our room while we were away in the city. When I complained to staff about all these issues they were very rude. Would not reccomend this hotel to anybody its terrible and dirty and staff are unprofessional and rude.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Londoner093 wrote a review Jan 2020
London, United Kingdom93 contributions62 helpful votes
1.0 of 5 bubbles
This hotel was a jewel in its day-Its now run by a bunch of cheap bandits who simply look at the bottom line-Cheap shampoo, bed linen and no maintenance at all. Filthy stains on carpets in drawing room, more stains in bedroom. Badly paid cleaners work here who have absolutely no idea how a Hotel should be kept. A total and absolute disgrace.
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Date of stay: December 2019
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Supermum77 wrote a review Mar 2020
Lee-on-the-Solent, England, United Kingdom15 contributions5 helpful votes
1.0 of 5 bubbles
This is by far the worst hotel I’ve stayed in. Damp in rooms.(see pictures). Thread bare and terrible stained carpets everywhere. Broken furniture in the rooms and curtain rails.
View from windows was interesting. We had large commercial waste bin with rubbish straight on the window. Other stored rubbish under decking area, including a rodent box. Needless to say we kept the curtains closed. There was no tea or coffee making in the room. This has been the first place I’ve ever experienced no facilities.

Staff using spare room at night, they were clearly smoking in the room that filled the corridor with smell of smoke too. The kitchen seemed to be very noisy with staff appearing to be constantly arguing or shouting.

Breakfast was continental, so this meant toast, brioche buns and fruit juice. They kept running out, so people were constantly asking for stuff. There was cereals but they looked uninviting.

Honestly a waste of £220 and big lesson learnt. Booking.com had this hotel as 4 *!! What a joke. Definitely will not be using them again or this damp of a hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jcfoster27 wrote a review Dec 2019
Eastbourne, United Kingdom36 contributions5 helpful votes
1.0 of 5 bubbles
We decided to see in New Years in together in London, something sophisticated and special with an overnight stay so not to be travelling on the last or first trains.

We settled on a Hotel in South Kensington, a great place to go for dinner and drinks and booked our stay at The Crawley Hotel. The photos showed a lovely well looked after hotel, the reviews were poor to say the least. We didn’t think that hotel could or would be that bad and we were only staying for one night so decided to give it a go.

When we arrived it was clear to us that the photos were old and the hotel wasn’t looking its best, there was a shabby desk upon the entrance for checking into the hotel and the member of staff wasn’t overly interested in engaging with us.

Our room was dirty and run down and the bed wasn’t fit for purpose, I could only imagine that we would’ve got a better night sleep if we had slept in a shop doorway! The mattress was very old and the springs had gone and it was sloping inwards. There was no mattress protector and just a loose sheet which was as much use as a chocolate teapot. There were only one pillow each which seemed older than me as they had no filling to them. The carpets were old and heavily stained throughout, the shower room was dirty also.

We decided at 3am that we could no longer stay as the facilities provided us with no sleep whatsoever, so we would be better off cutting our stay short and get the first train home.

Upon checking out a different member of staff was completely disinterested in us and made a passing comment of you should have said something and we would have moved you.

I have to say that the fact the room was so bad that I would firstly have to rate this hotel a 0/10 and secondly reading through the reviews carefully that the owners/manager knows how bad the rooms and guest experience is at this hotel. It seems to me that the owners are milking every penny from the hotel without any reinvestment and it is profit over experience.

A truly shocking experience and I would honestly advise anybody and everybody to avoid this hotel at all costs.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LancashireBridget wrote a review Mar 2022
Lancashire175 contributions84 helpful votes
1.0 of 5 bubbles
DO NOT STAY HERE! Quite literally the worst London hotel I have ever stayed in and I work in London regularly. The lift was broken and I had over 70 stairs to climb, the headboard was so dirty that I slept across the bottom of the bed to avoid it. The duvet was duck feather and smelt sweaty and dirty. The curtains were old and torn, the carpet was so worn that it was missing in places. No mirror in the bedroom, no tea or coffee making facilities and an old fridge that did not work. TV control was dirty and did not work so I couldn’t use the TV. There was an air conditioning unit with a large vent that had to hang through an open window. All the paintwork was dirty and stained and the furniture was falling apart.

As for the bathroom, it was so awful that I did not bother to shower. Luckily I was only there one night. I was provided with just enough toilet roll (less than half a roll), no bath mat, no toiletries other than a small bar of soap. The bath was so rusty and dirty and there was hair in the plug hole. Paint was coming off the walls.

They appeared to have a continental breakfast option which was included in my stay but knowing how dirty my room was I really didn’t want to risk eating or drinking from the kitchen so I decided to skip breakfast.

It looked like the hotel had been bought decades ago and hadn’t been touched since. Please do yourself a favour and stay elsewhere. I’m surprised they are allowed to stay open.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
msbusiness asked a question Apr 2019
Leyte Island, Philippines34 contributions15 helpful votes
No tea making and hairdryer? Yup so bring a travel kettle..hairdryer rubbish.
Answer from GJY1963
London, United Kingdom12 contributions2 helpful votes
Hi! Not sure this is a question so much as an observation... Agree tea making facilty would be nice, that said I find quite a few small hotels don't have this facility. We were only here for one night and had a very nice 'Persian' meal in the evening, breakfast in the morning and afternoon tea, cakes and sandwiches on the way out... All meals included a pot of tea so we didn't miss the tea making facilty... having said that if we are staying in a small hotel for a couple of nights or more we do, as you suggest, tend to bring a travel kettle unless the reviews suggest this facility is available or we've been there previously and know a kettle is available. As for the hairdryer... I haven't really got enough hair these days to worry about that! 😬
Kevin B asked a question Jan 2019
Malton, United Kingdom5 contributions1 helpful vote
Which is the nearest tube station
Answer from angelagibb
London, United Kingdom28 contributions14 helpful votes
Gloucester Road
Answer from Alison H
Cambridge, United Kingdom190 contributions89 helpful votes
See my review: We booked one night away to the Cranley Hotel back in August for the month of October. At the time, the reviews were very favourable and it looked great. Nearer the time, however, the ratings went down and we had cause for concern even before we arrived there. Nevertheless, we remained positive and expected good things of this boutique hotel. It's in an excellent location, near to Cromwell Road and South Kensington and from the outside, looks charming and sophisticated. We arrived at midday, knowing that we could not check in until 2pm, so we left our luggage there and actually returned at 4pm, quite tired and wanting some relaxing time before going out in the evening. The Manager told us that we had been upgraded from an Executive Room to a Suite - so far so good... I put the key in the door, but it was already unlocked, so we walked in... there was a large bag of rubbish just inside, the bed was unmade and the light was on in the bathroom, so clearly, the room had NOT been made up since the previous guests had departed. It was quite musty and looking out from the French windows, there was a bike outside and old cans of soft drinks on the patio table... The Manager apologised and set to to get it cleaned but it really wasn't good enough... Overall, the room was pleasant but tired - the whole place needs a good spruce up - the decor was a bit faded and peeling in places and parts of the carpet were worn. It has so much potential. Included in our package was a glass of bubbly (not chilled) and "canapés" - actually postage stamp pieces of pitta bread topped with hummus, tzatziki etc... very odd - we were expecting some nice smoked salmon or vol au vents... We knew that only a Continental Breakfast was included but it was particularly disappointing. You order it the night before (goodness knows why)... we chose petit pain (only to find out that they were off the menu the next morning), croissants and pain au chocolate - very small and ordinary and the Danish pastries never turned up. The nasty Hovis thick sliced bread was meant to be toasted but had barely seen a toaster and was flabby... really no excuse, when you can now get decent Sourdough bread and other specialities quite easily... no fruit or yoghurt on offer either. Such a shame, as it could have been really nice. At least the bed was very comfortable and the bathroom was fine. Could try much harder, Cranley...
Jackie Dooley asked a question Sep 2018
17 contributions3 helpful votes
Where is the best value place to park please?
Answer from Alison H
Cambridge, United Kingdom190 contributions89 helpful votes
Better to use public transport if you can, as it's in Central London and parking will be extortionate.
Answer from MEM
Southwick, United Kingdom11 contributions2 helpful votes
My experience is this hotel has some serious standard and good practice issues. Security is something that you must consider.
Karen M wrote a tip May 26
2 contributions
1.0 of 5 bubbles
"DO NOT GO HERE"
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Go480294 wrote a tip May 25
1 contribution
1.0 of 5 bubbles
"Don’t book it."
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glendasimpson wrote a tip May 15
Aberdeen, United Kingdom2 contributions
1.0 of 5 bubbles
"Don't waste your hard earned money"
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Stuart wrote a tip Apr 2024
1 contribution
1.0 of 5 bubbles
"RIP OFF DO NOT STAY HOTEL NOT AS ADVERTISED NO RECOURSE WITH THE OWNERS YOU WILL LOSE YOUR MONEY VERY EXPENSIVE MISTAKE "
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Clare C wrote a tip Apr 2024
London10 contributions3 helpful votes
1.0 of 5 bubbles
"Go elsewhere"
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PRICE RANGE
$141 - $314 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cranley hotel london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
39
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CRANLEY HOTEL $132 ($̶2̶3̶7̶) - Updated 2024

Frequently Asked Questions about The Cranley Hotel
Which popular attractions are close to The Cranley Hotel?
Nearby attractions include South Kensington (0.3 miles), The Drayton Arms Theatre (0.05 miles), and Grosvenor Casino Gloucester Road London (0.2 miles).
What are some restaurants close to The Cranley Hotel?
Conveniently located restaurants include Town House, Light of India, and Scoff And Banter Kensington.
Which languages are spoken by the staff at The Cranley Hotel?
The staff speaks multiple languages, including English and Lithuanian.
Are there any historical sites close to The Cranley Hotel?
Many travelers enjoy visiting Houses of Parliament (2.6 miles), Tower of London (4.8 miles), and Churchill War Rooms (2.4 miles).
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