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10 Bina Gardens South Kensington, London SW5 0LA England
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Traveler (1028)
Room & Suite (546)
Dining (33)

About

#1,075 of 1,204 hotels in London
Location
4.5
Cleanliness
4.2
Service
3.8
Value
3.7
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast in the room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Complimentary toiletries
VIP room facilities
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Languages Spoken
English, Lithuanian
1356Reviews21Q+A100Room tips
Traveler rating
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Business Traveller wrote a review Nov 2022
Dublin, Ireland1 contribution
Check in was in-personal. Concierge was on mobile phone when dealing with me. I had paid in full, but hotel still wanted me to pay a deposit. I wanted to pay cash, but they refused abruptly. I had to pay deposit and concierge keyed my full credit card number into computer which I don't feel secure about and against GDPR rules. On first impressions, hotel was dusty and the carpet was dirty. When I got to my room the previous guest's 2 luggage bags, coats and hair scrunchy was in my room. It did not give me confidence my bed clothes were changed. I found human hairs in my bed clothes. Table/desk in room was dirty and the curtains dirty, dusty along with dirty carpet. Really run down hotel and the cleanliness is a problem and along with customer service. When checking out, they did not even ask me for my name, give me a statement, ask me how was my stay, or even stay thank you. I asked about getting my deposit back and concierge said it will be 3 to 4 to 5 days before I receive my deposit back. I am not convinced I will get my deposit back and the illegal storage of my credit card details has made me feel very uncomfortable. Overall, this hotel was the worst experience I have experienced for the high costs I paid. I would recommend not to stay here. Clean hostels at 1/3 the price would be a better option. With better management, this hotel could be a gem and clean experience, but right now, do not stay here.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: The best helpful tip I can give is do not stay here. Or else, bring your own personal cleaner or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julian M wrote a review Nov 2022
Crawley1 contribution1 helpful vote
+1
At most, this is a 2 star and not the 4 star it's rated as. This 'boutique' hotel may have been such many, many years ago, but is now a dirty, out of date poor excuse of a hotel. The guy who sits at his little desk upon entry is rude and obnoxious. He didn't even acknowledge our presence when we arrived, and still didn't welcome us once he had finished dealing with the couple in front of us (who he was incredibly condescending to). Dirty headboards, mis-matching furniture, broken shower and no hot water. No tea making facilities, torn and dirty curtains and stained carpets. I had to ask to use another room as the shower dial came off in my hand. Breakfast was, well...plastic spoons and bread straight from a bag. Cereal from an 80's dispenser and coffee from a tube sachet. I could go on, but I think you get the gist. DO NOT STAY HERE! You WILL regret it!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yanto65 wrote a review Nov 2022
Ringway, United Kingdom63 contributions32 helpful votes
+1
We really need to hold people to account with regards to what is described and what you actually get. No reception, just a desk and a guy in a chair in the hallway. Sign forms, show drivers license then boooom - tgere ut is, yhe famouse " i need a damage deposit and sorry its hotel policy and i inly work here" nonsense! I obviously as why they need it when they have my full details and the booking agent does as well!! Next i am given a key thats about six inches long attached to a brass fishing weight, i nearly had to buy a new belt for the cumbersome bulk. A million miles from a key card! Then there the room, torn bedsheets, stained fabric headboard, questionable electrics, a grotty portable air con unit, pillows no fatter than an after eight mint, i could go on, but ucing on the cake, no tea or coffee making facilities in the room !!!! Breakfast 7.30 - 10 they said. I am diwn fir 7.39, ask what time is breakfast ........ about 8.10 they say !!!! At 8.10, i had bread , a toaster some cheese slices quatered and some packet ham quatered !!! Huge effort........ not !! Feels like tge hotel could be great, but the owner seems ti grab the money and has no interedt in maintenance or reputation. I bet he has a lovely car though !!!!
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Book a chain hotel, at least they have to keep up standards
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John S wrote a review Nov 2022
This will be the most accurate, unbiased review you will see on the Cranley Hotel. I see that most of the recent reviews are very bad. And the comments on those reviews are pretty much accurate. The rooms are very run down. The staff isn't friendly, and the "breakfast" was poor- basically just tea and toast. This property is deceptively listed as a luxury boutique hotel. It's not. But, on the positive side, this hotel's rate was about half of most of others in South Kensington, which was exactly where we wanted to stay. We also had a decent size room with a full bathtub which was an unexpected plus. My wife and I don't necessary travel for posh lodgings, so we didn't mind the threadbare furniture, and decor, etc. In a word it was... acceptable. I'd probably book it again.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mats I wrote a review Nov 2022
150 contributions76 helpful votes
+1
This is a hotel that I would not recommend to anyone. It needs so much tlc that it would drain anyone's budget and time. Just about half of the lamps in the room worked. The wallpaper in our room was falling off the wall. It poured water through the spotlight in the ceiling in the bathroom. The windows was so dirty (on the inside) that a quick wipe made the tissue paper black. What they call breakfast was the cheapest toast you can find pairs with INSTANT coffee. 🤮 The two redeeming things are its location (love this neighborhood) and the very kind and appologetic staff.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martyna J wrote a review Nov 2022
+1
Horrible place. Personel rude. We came at night and night shift person was in front of us rude to someone calling and on purpose pretending he canhear the caller(even we heard it) and putting down the phone. On our first night ceilling was leaking on our bed. We got new room next night dirty just like the first one, but dry. For last 3 weeks i am trying to contact the hotel via email and just to get error that this email address doesn't work/exist. When we asked for refund for first night the reception man has literally laughed at us. Sad that this kind of place has so many starts..
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Javier F wrote a review Oct 2022
Londres16 contributions5 helpful votes
I stayed 3 nights, they never clean up my room. Very, very dirty. Breakfast horrible Very expensive for what I received. Used to be fine some years ago, now i can assure that is a nighmare. Night porter was really very rude
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Date of stay: September 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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william k wrote a review Oct 2022
2 contributions
The worst "Hotel " in England. Don't even consider it as a last resort. Everywhere was dirty and uncared for. The light switch made the lights intermittent. One used towel in the bathroom. Mould in the shower . Carpets repaired with duct tape on the stairs . The bed looked like it had been slept in.The headboard was greasy & black from hair grease. The stuffing was coming out of worn arms on the very dirty armchair. We booked through booking.com and they are not interested in complaints or refunds 😡 The photos used to advertise this hotel must be at least 15 years old and from the previous owners . A thoroughly awful experience, we decided not to stay and lost our money. Trading standards should close this place down and issue a health warning 🤢
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Read the reviews, abandon hope all ye who stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew D wrote a review Oct 2022
Rouse Hill, Australia92 contributions62 helpful votes
+1
This place is listed as a 4 Star Hotel. It’s barely a 3 Star. When we arrived I had to carry my bag upstairs to the door, there’s no Mobility Access to the Property. The check-in process is antiquated and time consuming. My partner luckily mentioned that I need a lift due to my medical condition, so we had to have our room changed, because only half the rooms are accessible by elevator. When we got up to our room, only 1 out of 5 down lights worked and neither bedside lamp. It also had a dodgy semi portable air conditioning unit. So I went back downstairs to speak to the man on the desk. He came back up to the room to check for himself, he then went to find another room. He came back and said he was moving us to another room, on leaving made point of saying, we’d been upgraded to the Executive Suite. There’s nothing Executive about it! Both bed heads were dirty, whilst the Air Conditioner turned on, it didn’t cool the room, the was a down light broken in the main room and 2 in the bathroom. Both rooms and the entrance area had paint peeling, the shower head was barely functional, there’s dirty marks on the floor, on arrival to the room we didn’t have a hand towel or bath mat and the towels were tiny and thread bare and archaic key. The 2 cleaners came, whilst we were in and did the absolute minimum. If your looking for a 4 Star Hotel, don’t book here.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Only good thing about this place is, it’s close to the Tube and Restaurants
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Discover222023 wrote a review Oct 2022
Bristol, United Kingdom
This is a total scam. I paid a £50 refundable deposit which they did not refund despite everything was fine when I checked out. Called them and emailed them, they delayed it for a whole month and the deposit is nowhere to be seen. It appears there were no notice on booking sites to say you have to pay it. I booked it via booking.com and this hotel take you off that tiny £50. Disgusting. I'm deciding to take small claims action if they do not respond.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$108 - $216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cranley hotel london
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
39
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THE CRANLEY HOTEL $95 ($̶2̶4̶8̶) - Updated 2022 Prices & Reviews - London, England

Frequently Asked Questions about The Cranley Hotel
Which popular attractions are close to The Cranley Hotel?
Nearby attractions include South Kensington (0.3 miles), The Drayton Arms Theatre (0.05 miles), and Handford Wines (0.2 miles).
What are some of the property amenities at The Cranley Hotel?
Some of the more popular amenities offered include free wifi, room service, and a concierge.
What are some restaurants close to The Cranley Hotel?
Conveniently located restaurants include Town House, Light of India, and Macellaio RC South Kensington.
Which languages are spoken by the staff at The Cranley Hotel?
The staff speaks multiple languages, including English and Lithuanian.
Are there any historical sites close to The Cranley Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (4.8 miles), and Houses of Parliament (2.6 miles).