Dirty unclean rooms, had to literally go and buy cleaning products because the room was absolutely unclean. I’ve attached images below to show how bad the room was even it being an executive kings room. You would think that especially with this pandemic more safety measures would be put in place, including thorough cleaning ! Would not recommend at all!
Would not use this hotel again. They charge a £50 deposit that they then refuse to give back shdvwten trying to sort the issue members of staff are useless and rude. Other than that the cleanliness is 3/10, bathrooms could be cleaner and lack of security as room doors cannot be locked from the inside meaning anyone has the opportunity to walk in to your room
We booked and paid for a 5 day stay at the Cranley in Oct 2020 but, based on Canadian government recommendations re non-essential travel during Covid, we cancelled our trip. We plan to reschedule when a vaccine is available and travel is feasible and as such emailed and phoned The Cranley many times requesting confirmation that we will be able to apply our deposit against a future visit. The hotel has ignored our requests for clarification. We have stayed at the Cranley in the past and had an enjoyable stay. This is poor way to treat a repeat customer.
I booked the hotel in April. I called two hpirs before I arrived to ensure that it would be okay due to the virus and me having financial business with the hospital nearby. I turned up and they refused to let me in saying they were being harassed by the police and it was a cleaning member of staff, or so it looked, that left me on the street without anywhere to go. They took my payments and refused to allow me in. I have proof that I was taken to the hotel by Uber, at the exact time I was meant to arrive and they still say I did not arrive. If I call now, they hang up saying they do not care. It is an awful and terrible place with staff who should not be in any position to run any form of business, let alone a hotel.
I hardly even know where to begin, I’m so disgusted and disappointed by this hotel. I was given a room that was so dirty and run down I don’t even know how it’s legal to sell that room (and advertise it with such false photos, and claiming to be 4*). I would have just left but unfortunately my room was non-refundable. I told the receptionist I could not sleep in that dirty bed, and had to PAY for an upgrade. The next room was cleaner, although it did smell strongly of dust and there were pubes in the bathtub. The aircon didn’t work so it was too hot in the room to wear clothes, even with the window open the entire weekend. Breakfast didn’t show up in the morning, so I had to use the extremely dirty phone that looked like the cleaners hadn’t touched it for years to ask where it was. No apologies, just a cranky person saying they had lost the order. This hotel has such wasted potential. I looked forward to staying there and ended up feeling disappointed and tricked for money. This hotel must have no respect for themselves or their guests to sell such dirty and run down rooms.…