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Cranley Hotel

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Cranley Hotel
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690 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Norfolk UK
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I very much wanted to give a good score and review of this hotel but for us, the breakfast eating arrangements were inadequate. The location is excellent for the attractions, tube station and shopping. The staff (particularly the lady on reception who had been there only three weeks) were extremely welcoming and friendly. The room was quite small, but was... More 

Helpful?
1 Thank Nicki65
United Kingdom
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first room was on the top floor in the attic space. The airconditioning was not working in that room. This room only had a bath which I couldn't get into. A quick call to the reception and they managed to move us into an adjacent room which had a walk in shower. This room also had non functioning aircon... More 

Helpful?
Thank BartEcc
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hotel has history, we found it to be lovely. We spoke to many of the staff and they were all very helpful, really friendly and accommodating - nothing was to much trouble, especially the kitchen of an evening for beverages. We booked our trip through Voyage privet on an offer so came up to watch a show, go to... More 

Helpful?
Thank emily r
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel and we were delighted to read you so enjoyed your 50th birthday celebrations. It was great to read that the you found the staff were 'all very helpful, really friendly and accommodating' We hope to be able to welcome you back... More 

Wakefield, United Kingdom
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The cranley is perfectly placed in Chelsea/south Kensington. It is easily accessed from either Gloucester Road or South Kensington tube stations. The hotel is quite small. The lounge is nice but can only seat about 8 people. Very nice for the complimentary prosecco and canapés. There was always a cake stand of small cakes/macaroons late afternoon - all complimentary. Rooms... More 

Helpful?
Thank Julie C
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel. I have noted some of your comments and when we refurbish some the rooms we will take these on board. The other matters you raised have been addressed As you discovered the hotel is in a great location in the heart... More 

Armonk
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Cranley is a charming boutique hotel in South Kensington near trendy shops and pricey restaurants, in a beautiful part of London. It has all the charm of staying in a London town house, but the rooms are quite small and amenities few. Worth a visit to get a respite from the luxury hotel behemoths in its class.

Helpful?
Thank ArmonkFrogBear
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this great review of your recent stay at the Cranley Hotel. As you found the hotel is in a great location in the heart of Kensington close to Gloucester Road station. Furthermore it has bags of character being a unique, stylish boutique hotel and is certainly no 'behemoth'! We hope to be... More 

Bexhill-on-Sea, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Cranley for 2 nights over the bank holiday weekend for our wedding anniversary. The hotel is in a fantastic location just a few minutes walk from Gloucester road station and a short stroll to South Kensington. The outside looks welcoming and the lobby area also gives off a nice atmosphere of luxury and homeliness. We also... More 

Helpful?
Thank Sprettylong
Solihull
Level Contributor
127 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I find it really hard to find good things to say about this hotel. We stayed for three nights in a Superior room - I hate to think how awful a standard room must be. It was cramped, stained curtains, stained headboard, stained carpet, in fact very tired throughout. A large, noisy air conditioning unit took up a lot of... More 

Helpful?
Thank Jill C
GMCRNLY, Owner at Cranley Hotel, responded to this review

Thank you for taking the time to write this review of your recent stay at the Cranley Hotel. Quite frankly I am slightly mystified by some of your feedback bearing in mind all the other recent reviews. Had we been aware you were so disappointed with your room we could have offered you an alternative but unfortunately once you have... More 

Leyland, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Lovely, privately owned hotel in a Bina Gardens Georgian house. Excellent service from polite and caring staff especially the charming general manager. Very comfortable with beautiful furniture and textiles. Very convenient for Gloucester Road tube station and local eating places. Close to the Albert Hall and main museums. Walkable to High Street Kensington for shopping.

Helpful?
Thank sandmurr
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel. As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station. I was delighted to read you had 'excellent service from polite and caring staff' thanks for giving me a mention! We... More 

Inverness, Scotland, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We had two four poster rooms both of which were very comfortable and air conditioned.The staff were very helpful especially the general manager whom went out of his way to help us personally with an uber ride we would definitly stay next time we down. We had a lovely afternoon tea too!

Helpful?
Thank nickyj55
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel and I'm pleased you found the hotel 'very comfortable.' As you discovered the hotel is in a great location in the heart of Kensington I was delighted to read you found 'the staff were very helpful,' thanks for giving me a... More 

New Jersey
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 10 nights and it was great! The staff was very helpful in making suggestions about the area. However, when we saw the size of the room, I asked for an upgrade and was refused due to the fact that I did not make the reservation directly. The bed was very comfortable and the bathroom was very... More 

Helpful?
Thank thegangof4inNJ
GMCRNLY, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent lengthy stay at the Cranley Hotel. As you discovered the hotel is in a great location in the heart of Kensington I was delighted to read you found the 'staff was very helpful' We hope to be able to welcome you back again in the near... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 

Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $180 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cranley Hotel London, England
Hotel Style:
#287 Romantic Hotel in London
#291 Business Hotel in London
#293 Family Hotel in London
#294 Luxury Hotel in London
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