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DoubleTree by Hilton Hotel London - Kensington

1,002 reviews
#544 of 1,077 Hotels in London
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Traveler (241)
Room & Suite (236)
Dining (23)
Overview
  • Excellent29%
  • Very good35%
  • Average19%
  • Poor10%
  • Terrible7%
Travelers talk about
“great location”(141 reviews)
“queens gate”(11 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel London - Kensington
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,002)Write a Review
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1 - 5 of 874 reviews
Reviewed 2 days ago

NOTE: this hotel only gets 2 stars because of its excellent location, otherwise it would only be a 1 star (if that). We had a terrible experience at the Doubletree Kensington that started before we even checked in. We emailed the hotel twice a few...More

Thank MurrayInHK
Hotel's Favorite
Reviewed November 13, 2017

I stayed here with my partner on Saturday. We were attending a film premiere nearby and it was a short walk from South Kensington tube. We were greeted with warmth and a 2 hot cookies which we munched as we checked in. The rooms was...More

1  Thank Dominic B
Reviewed 3 days ago

Checked in and given worst possible room (I am a Hilton Diamond member). When arrived at room, loads and loads of noise from other rooms - not that others were being noisy - just poor noise insulation. I called down to ask to be moved...More

Review collected in partnership with DoubleTree by Hilton
Thank Daniel W
Reviewed 6 days ago

We needed to move the reservation due to work by a day and they did it two days before we were scheduled to be there and free of charge. The staff went above and beyond for any help we needed planning anything during the trip....More

Thank Jake R
Reviewed 6 days ago

On overall I would describe my stay as a mid - to poor experience, below DT Hilton standards. The check in experience has been very poor, grumpy face of the lady, no welcoming feeling, poor verification of my reservation: No number of persons verified, no...More

Thank Jasper S
Response from Nicole-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - KensingtonResponded 3 days ago

Dear Jasper, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service, and that your room preference was not accommodated. Please rest assured that we try our best to satisfy all reservations'...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$143 - $301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#329 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
$143 - $301 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#329 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (241)
Room & Suite (236)
Dining (23)
Hotel & Grounds (188)
Bathroom (20)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
hardingk
January 12, 2018|
AnswerShow all 6 answers
Response from czkami | Reviewed this property |
Not sure but when we stayed there in November disruption was minimal.
2
Votes
tuf1961
December 31, 2017|
AnswerShow all 5 answers
Response from AMWelty | Reviewed this property |
Tube is best.
0
Votes
06320NL
November 15, 2017|
AnswerShow all 2 answers
Response from DIandC | Reviewed this property |
They were still renovating outside when I visited a few weeks ago. The bar area was completed but they are doing rooms as well I think so check with hotel. Didn’t cause any issues with our stay.
0
Votes
Room Tips
"Ensure that the elevator has been repaired - otherwise, request a room on a low floor."
Read review
"Corner Room was really quiet"
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"Avoid this hotel, lifts break and they don't care"
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"Go on the top floor to avoid noisy upstairs or stay in a different hotel."
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