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DoubleTree by Hilton Hotel London - Kensington

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Traveler (249)
Room & Suite (263)
Dining (23)
Overview
  • Excellent28%
  • Very good36%
  • Average19%
  • Poor10%
  • Terrible7%
Travelers talk about
“great location”(146 reviews)
“queens gate”(12 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel London - Kensington
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Offers from DoubleTree by Hilton Hotel London - Kensington
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Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,055)
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921 results
Traveler rating
265
301
179
101
75
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LanguageEnglish
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265
301
179
101
75
Show reviews that mention
All reviewsgreat locationqueens gateroyal albert hallnatural history museumgloucester roadhyde parklovely hotelshort walkpiccadilly lineeasy accesstube stationrooms are smallkensingtonconciergeharrodschelseaheathrow
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1 - 5 of 921 reviews
Reviewed 2 days ago via mobile

I'm currently staying here for one night and the room is abysmal. They didn't inform me that the hotel is being renovated; the aircon doesn't work (and it's stifling hot in the room so I have to keep the windows open and it's really noisy),...More

2  Thank HighMaintenance_10
Hotel's Favorite
Reviewed May 22, 2017

Went to the Beach Boys concert just up the road at the Royal Albert Hall and did an overnight here. Got a bit of a shock to arrive and find the front of the building covered in scaffolding but whatever work was going on was...More

Thank John E
Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded May 24, 2017

Dear Guest, Thank you for staying at Doubletree by Hilton London Kensington. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share with feedback with us and other valuable guests. Thanks also for your comments regarding...More

Reviewed 2 days ago via mobile

It pains me as a Hilton diamond member to write this. Especially as this hotel nearly sorted itself out. Check in on Monday - got in lift which was broken. No one told me of course. So go there 3rd floor walk down stairs and...More

1  Thank sarah p
Reviewed 2 days ago

I booked this hotel due to location. We had arrived very early from Liverpool and went straight to the hotel. I had choosen our room via the hotels app. Our choosen room wasn't ready but the same room was along the corridor. Great. Checked in...More

1  Thank Pauline P
Reviewed 4 days ago

Expensive, construction, no temperature control, TINY ROOMS! Kept tripping over the step up in the room to get to the closet. The room was SO HOT although it was only 50 degrees outside. I was told that the AC wasn't operational and that I could...More

Thank docmarmar
Response from Dragos-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - KensingtonResponded yesterday

Dear Reviewer, We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the malfunctioning HV/AC. We’ve reported the problem to our maintenance team. We appreciate the opportunity to...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$157 - $373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#367 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
$157 - $373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#367 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (249)
Room & Suite (263)
Dining (23)
Amenities (28)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
Suzyproph
April 17, 2018|
AnswerShow all 4 answers
Response from Mike_from_Staffs | Reviewed this property |
As far as I know yes.
1
Vote
hardingk
March 28, 2018|
Answer
Response from Batsar | Reviewed this property |
I have stayed a number of times at this hotel although always on business. Sadly never used a family room, but I can tell you that the deluxe rooms have always been spacious and comfortable.
1
Vote
hardingk
January 12, 2018|
AnswerShow all 8 answers
Response from czkami | Reviewed this property |
Not sure but when we stayed there in November disruption was minimal.
2
Votes
Room Tips
"Ask for a room at the rear whilst facade is being renovated - as of April 2018"
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"Ask for a room that has already been renovated."
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"One not facing the wall of an adjacent building."
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"Ask for room on top floor, 5 or 6."
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