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DoubleTree by Hilton Hotel London - Kensington

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DoubleTree by Hilton Hotel London - Kensington
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372 Reviews from our TripAdvisor Community

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Showing 316: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

While most of the staff was extremely pleasant and supportive not one single person working here was a native of London let alone the country. A very large reason why I choose upscale hotels is to benefit from local knowledge. This Hilton property was impossible to even ask with confidence for a restaurant recommendation. Additionally when asked to add a... More 

Helpful?
1 Thank davidoT6918ZJ
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, We appreciate you took the time to share your view on TripAdvisor. I am very sorry to see that you had a poor experience and we failed to exceed or meet your expectations. I would like to thank you for regarding the team as pleasant and supportive. We proud ourselves of having an experienced multicultural team some of... More 

Chester, United Kingdom
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed mid-week for a "Staycation", location superb - rate great £108:00, staff friendly, close to South Kensington tube and a number of good local restaurants for breakfast ( though hotel deal was £25 for two full breakfasts). Only issue was that access to the bedrooms was not secure - even Premier Inn have swipe card access to rooms. A sign... More 

Helpful?
Thank Mick W
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, Thank you for choosing our hotel for your recent visit to London. I am glad to see that you were satisfied with your overall stay and our very competitive rates for this privileged and unique area of London. The safety and security of our guests is our top priority. We do have effective systems in place to ensure... More 

Mill Creek, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a great location and quiet, comfortable lobby. I'd love to rate it higher, but we sadly left some artwork rolled up in a poster tube after we checked out. Again, sadly, this artwork has disappeared to a place unknown, and the hotel's response was "sorry, nothing was found". The artwork was not worth a lot, but it... More 

Helpful?
1 Thank Jeffrey N
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, Thank you very much for taking the time to write your personal experience on-line. I am very sorry to read that we could not manage to locate your lost artwork and this somehow affected your otherwise good experience. We do have strict procedures in place of how to deal with any lost or misplaced property. However, we do... More 

Nottinghamshire, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Went for a bit of time away in London, lovely hotel. Very Modern, comfortable bed, TV had 40 plus channels. Has shops and restaurants round the corner as only just down the road, tube station not to far away either. Would recommend as I did enjoy my stay, loved the room bed and bathroom. Only noticed there is a slight... More 

Helpful?
Thank Amy T
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, Thank you very much for taking the time to review your experience on-line. I am very sorry to learn about the inconvenience experienced with some of our team members and some other guests knocking on your bedroom. While this might be a very isolated issue, please rest assured that this will be discussed with the relevant head of... More 

Wakefield, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed in a twin room with my son for two nights. The room was a bit on the small side and the beds were a bit close together for a twin room and there was no view to speek of either, but you expect that in London, but none of that effected our stay as we weren't in London to... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Claire B
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, We are very pleased to read that you enjoyed your stay with us and delighted to read your fantastic 5-star review on TripAdvisor. Thank you for taking the time to share it with the public. I will make sure to share your kind comments about the service received with the team so they can feel rewarded for their... More 

Burnley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel. Very comfortable beds. Good location. I would highly recommend this hotel. The staff were very helpful. Probably the best doubletree Hilton I've stayed in. The cookies on arrival were a nice touch too.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kirstycoomber2
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, We are honoured to read that you regard the DoubleTree by Hilton Kensington as the best DoubleTree you've stayed in. Thank you so much for sharing your very kind comments on TripAdvisor. It was an absolute pleasure to have you with us and we hope we welcome you back with our DoubleTree Chip Cookie very soon. Best wishes,... More 

Winchester, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

Really Pleasant staff, very welcoming. The food was good, service in bar was quick. Only a weekend stay but good location, close to restaurants & Hyde Park. Would definitely recommend, can't wait to come back

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pauline M
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, Thank you very much for your top mark and recommendation following your recent stay. We are delighted to read that you had a fantastic weekend with us. The team and myself look forward to your next stay at the DoubleTree by Hilton Kensington. Best wishes, Hotel Manager More 

Oxford, CT
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel. The staff was warm welcoming and helpful. The rooms were clean and attractive. The location is great for sightseeing, for restaurants and for shopping. We didn't use the restroom so I can't comment on that but I highly recommend this hotel for a great value and a great experience

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cheeselover14
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, I am just thrilled to read that you loved everything about the hotel. It is indeed very rewarding for the team and myself to exceed our guests expectations in all the different areas. Thank you so much for sharing and recommending the experience with the rest of TripAdvisor travellers. We look forward to have you with us again... More 

Long Beach, NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel was in a great area. Our entire family stayed there since we had a wedding nearby. Staff was friendly and courteous. Rooms were small- we had reserved a king size bed but when we got there, the girl told us there were no more king rooms left. I was a bit disappointed since we booked our room with our... More 

Helpful?
Thank KDel73
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, We highly appreciate you took the time to review your recent stay with us online. Thank you very much for your constructive comments and understanding. I am glad to see that the experience was good overall and you highlight the friendliness and professionalism of our team. Please accept my apologies about the bed type and WIFI signal. Both... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

A Welcoming hotel in a great central location with restaurants and bars all around, a 5 minute leisurely walk to South Kensington tube station and buses and an easy walk to Hyde Park and Kensington Gardens. A great base to explore London from. Great breakfast and fabulous, clean rooms, smallish but completely adequate and with lovely bathrooms. Staff are helpful... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 18susannaha
Jesus E, Manager at DoubleTree by Hilton Hotel London - Kensington, responded to this review

Dear guest, We are delighted to see your 5-star review and good comments about all aspects of your stay. Thank you very much for sharing the experience on TripAdvisor. I will make sure the team read your nice compliments about our Breakfast, cleanliness, facilities and most especially their dedication and helpfulness. It was a great pleasure to have you with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about DoubleTree by Hilton Hotel London - Kensington

Address: 100 Queen's Gate | South Kensington, London SW7 5AG, England (Formerly Regency Hotel - Queen's Gate)
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $140 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Kensington 4*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Orbitz, Hotels.com, Travelocity, Expedia, Hotwire, Agoda, Odigeo, Priceline and Cheap Tickets so you can book your DoubleTree by Hilton Hotel London - Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Regency Hotel Queens Gate
Regency Hotel London
DoubleTree By Hilton Hotel London - Kensington England
Hotel Style:
#307 Luxury Hotel in London
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