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The Marble Arch by Montcalm

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437 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Shropshire
Reviewed November 21, 2013

We had booked to stay in the West End but on arrival were told the hotel was overbooked and we were to be "upgraded". This is a pleasant hotel, good shopping location but not a good West End location. The room was very small, the bathroom was incredibly dark, never seen anything like it. On a positive note staff were...

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Helpful?
Thank edenfolk
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear edenfolk, Thank you for having taken the time to write a review. I am pleased to read that the service provided and the quality of the bed met your expectations and great news that you received the upgrade. I am sorry that the bathrooms were too dark for your liking and that the temperature was too low on the...

Wiltshire
Reviewed November 19, 2013

Just a short distance from Marble Arch tube, a very successful stay. Was in town for an event so there for 4 nights. Lovely room, perfect for 1, would be a squeeze for 2 but top quality - great bathroom, excellent shower, nice towels, comfortable bed, linen, tea/coffee tray. A real delight.

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Helpful?
Thank sara b
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Dear sara b, Thank you very much for having taken the time to share your feedback. I am very pleased to read that you enjoyed your stay and that the room and the facilities provided met your expectations. Please do not hesitate to contact me directly the next time your travels take you to the West End; it would be...

Birmingham, United Kingdom
Reviewed November 19, 2013

not booked this hotel but was upgraded from sister hotel - was very modern, staff were very friendly and helpful. Can't really comment on value as we paid for the 3* sister hotel but was updgraded free of charge to this one

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Helpful?
1Thank russ212
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for your valued feedback.We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valued feedback with my colleagues. We look forward to welcoming you back in the near future. Thanks And Kind Regards, Hiral Thanawala Duty Manager

Hofstetten, Austria
Reviewed November 16, 2013

Review collected in partnership with Easytobook.com
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2Thank Patrizia N
Alexander_Henskens, General Manager at The Marble Arch by Montcalm, responded to this review

Doncaster, United Kingdom
Reviewed November 15, 2013

This was a last minute booking for one night based on TripAdvisor reviews and a 20% discount offer on Club rooms. Although my wife and I arrived about 8am, checking-in and depositing the luggage in the baggage room was effortless. The front desk and concierge staff were faultless. We were informed when the room would be ready and should we...

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Helpful?
Thank speedbird41
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for your valued feedback. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valued feedback with my colleagues. We look forward to welcome you back in the near future. Thanks And kind Regards, Hiral Thanawala Duty Manager

Atlanta
Reviewed November 14, 2013

We stayed here for just one night. this hotel is in a great location and a great price. We had just stayed in The Arch so we were spoilt from that hotel but this one was a close second for us. It had everything we needed for the short time we were there. Staff were polite and helpful.

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Helpful?
Thank Emma P
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Guest, Thank you for your valued feedback. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valued feedback with my colleagues. We look forward to welcoming you back in the near future. Thanks And Kind Regards, Hiral Thanawala

Amsterdam, The Netherlands
Reviewed November 13, 2013

Review collected in partnership with Easytobook.com
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Thank 366Paul
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Rishon Le Zion
Reviewed October 30, 2013

my reservation included breakfast. the breafast was poor, few vegtebales, some jucies. only biles egg. if you want omlet, bacon and so on, you need to rder from a menu. it will cost you arround 12 pounds.

Review collected in partnership with Easytobook.com
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2Thank Amir P
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Amir P, Thank you for your valued feedback. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. Please accept my sincere apologies for the inconvenience caused during your stay with us. We serve 2 types of breakfast: Continental and English breakfast. If you have continental breakfast, it consists...

West Vancouver, Canada
Reviewed October 15, 2013

This hotel is at Marble Arch. Corner of Oxford street and Edgware Road. Fantastic location. Hyde Park is 5 minutes walk. We walked through Hyde park to go to Harrods15 minutes. 5* property.all the shopping is right there. All the sight seeing is 3/4 stops on the subway . Buy the oyster pass for the subway and it is reasonable...

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Helpful?
Thank westvancouver1
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Westvancouver1, Thank you for your valued feedback.We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valued feedback with my colleauges. We look forward ot welcoming you back in the near future. Thanks And kind Regards, Hiral Thanawala Duty Manager

Blackpool, United Kingdom
Reviewed October 7, 2013

It is a given that any hotel in London with less than 50 rooms will call itself a “Boutique” Hotel. I believe that it takes more than the size of the hotel to determine whether or not it deserves to come under this very vague terminology. A combination of very cool rooms and public spaces, an individualism that is hard...

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Helpful?
1Thank Catherine R
marblearch26, Duty Manager at The Marble Arch by Montcalm, responded to this review

Dear Catherine R, Thank you for your valued feedback. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. Please accept my sincere apologies for the inconvenience caused during your stay with us. Unfortunately, the lock mechanism failed and hence we arranged an alternative room as we did not want...

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Price Range: $243 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Hotels.com, Cheap Tickets, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Agoda and Jetsetter so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
The Marble Arch By Montcalm London, England
Hotel Style:
#269 Romantic Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Marble Arch by Montcalm staff and other travelers.
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Questions? Get answers from The Marble Arch by Montcalm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for room 105 on the first floor- no views, but situated by itself so very quiet. Renovations across road”
 of 5 bubbles haydndavies2016, 3 weeks ago | Read review
“I cannot. Sorry. For the price they are charging the quality does not match”
 of 5 bubbles 791hanai, Nov 17, 2016 | Read review
“All rooms are very well appointed but the Suites are ultra-luxurious.”
 of 5 bubbles 443judye, Sep 12, 2016 | Read review
“some of the rooms sizes on line 20m but when we get to the hotel we found them only 15m .”
 of 5 bubbles aabbeeh, Aug 4, 2016 | Read review
“ask for room 105 its not at the front so nice and quiet for a good nights sleep”
 of 5 bubbles outrunmal, Jul 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question