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The Marble Arch by Montcalm

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The Marble Arch by Montcalm
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415 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Reviewed 4 days ago NEWvia mobile

On the day of our visit by chance i see an email. The knightmare began there really. I contacted the hotel immediately and was informed there was a issue with our credit card and stated I couldnt pay there and then over the phone with alternative card and it wouldn't matter as we had lost our room, they would discuss...

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Helpful?
Thank Terry M
Goring-on Thames, United Kingdom
Reviewed 1 week ago via mobile

The Marble arch by Montcalm is tiny. I've stayed at a couple of the Montcalm group hotels before and know that they can vary in quality. The Marble Arch was unusual, at check in we were told there was a reservation hiccup and were shown to a room that was blatantly unacceptable for £300. We were moved out of the...

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Thank mattleaver
Prague, Czech Republic
Reviewed 3 weeks ago

We were moved (they said upgraded - but forgot about that) to this place because with valid reservation in Shaftesbury Suites London Marble Arch (this also belongs to Montcalm) and our appearance on time we have have been told that they do not have 3 rooms for us which were booked..... and they did not have another 2 rooms for...

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Thank Hana I
Hebburn, United Kingdom
Reviewed 5 weeks ago via mobile

This is a very nice hotel, rooms are small but clean and nicely decorated. My reviews are based on my personal likes of a good sleep, good shower, gym and good food. I only had breakfast and for the price in London it was excellent. The gym was ok, too many treadmills and no cross trainer plus not enough weights....

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Thank Gary T
sydney
Reviewed October 30, 2016 via mobile

The team here are fantastic, they really made me feel welcome and tried to go out of their way for you. The fitness centre is great, treadmills, steppers, bikes, weights. There was a great restaurant attached to the hotel that had delicious vegan & gluten free meals that can be delivered to your room. 5 minute walk to the tube,...

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Thank 123bly
New York City, New York
Reviewed October 17, 2016

Very nicely decorated hotel and rooms but very small (at least my room was). Food was good and the hotel set up a comfortable meeting room for us with a lovely lunch. Centrally located so I walked EVERYWHERE, especially for shopping.

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Thank jekhoury
Reviewed October 16, 2016 via mobile

When I asked them if they could help me do something special for my girlfriend, they made me swans using towels and decorated the bed with flower petals. They gave us chocolate coated strawberries and blueberries! And the cherry on top, they didn't charge me for my extended check out time! Great hotel run by amazing staff!!

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Thank Andrew H
Kent, United Kingdom
Reviewed October 9, 2016 via mobile

Disappointed Normally love the Montcalm this was bad, room tiny, overlooking flats very close by which were partying, doors slamming people shouting and had to walk through everyone having breakfast to check out. Have stayed before and was lovely my tip would be don't have a downstairs room

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2Thank xplosivuk
harpenden
Reviewed October 1, 2016 via mobile

Wow utterly beautiful stay for My partner and I , for our anniversary, the staff we're fantastic and friendly, not at all fussy like at some 5 star hotels. Our room was Clean and modern and very comfortable, with some amazing finishing touches and a glorious view. Set in a quiet part of London but walkable to Oxford Street to...

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Thank ldweedon
Melbourne, Australia
Reviewed September 23, 2016 via mobile

Stayed here for one night on a London stopover, the accommodation is very clean and the staff very friendly. Great location within walking distance to a Buckingham Palace, Hyde Park etc. Would definitely come back here on any future visits to London.

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Thank Melanie5616
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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Price Range: $236 - $869 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Priceline, Agoda, Travelocity, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Cheap Tickets, Booking.com and Jetsetter so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
The Marble Arch By Montcalm London, England
Hotel Style:
#269 Romantic Hotel in London
#338 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Marble Arch by Montcalm staff and other travelers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I cannot. Sorry. For the price they are charging the quality does not match”
 of 5 bubbles 791hanai, 3 weeks ago | Read review
“All rooms are very well appointed but the Suites are ultra-luxurious.”
 of 5 bubbles 443judye, Sep 12, 2016 | Read review
“some of the rooms sizes on line 20m but when we get to the hotel we found them only 15m .”
 of 5 bubbles aabbeeh, Aug 4, 2016 | Read review
“ask for room 105 its not at the front so nice and quiet for a good nights sleep”
 of 5 bubbles outrunmal, Jul 10, 2016 | Read review
“i was in room 007 , its an underground room but so close from the spa”
 of 5 bubbles 317bandara, May 30, 2016 | Read review
5 of 5
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