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The Marble Arch by Montcalm

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The Marble Arch by Montcalm
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396 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Brighton, United Kingdom
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Lovely hotel. Fresh clean room with complimentary fruit on arrival! Great shower facility and very comfy bed as well as good air con (very hot weekend in July). Upgraded to Club Room which was free of charge! Would have given 5 stars if the staff were a bit more friendly. Had a couple of trainee staff whilst we were there... More 

Helpful?
Thank Spinks7
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Spinks7, Thank you for taking the time to write your review following your recent stay at The Marble Arch by Montcalm. i am delighted that you had comfortable stay and to learnt that the room and facilities met your expectations. I am sorry to hear that the staff did not come across confident, i have shared your feedback with... More 

Falls Church, Virginia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

So I ended another hotel stay early as the room was tiny in the other hotel. I paid a bit more for this hotel. That being said, the initial single room they showed me to was bigger than the tiny room I had in hotel but was still pretty small. For a very reasonable amount the hotel offered me an... More 

Helpful?
Thank run4ace
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear run4ace, Thank you for your recent review following you recent stay at the Marble Arch by Montcalm. I am very happy to read the the service was great and to learn the the team was able to upgrade your original booking to a larger room category for a very reasonable amount. We hope to have the opportunity to welcome... More 

Bristol
Level Contributor
97 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stay regularly at the Montcalm Brewery and Tech in Shoreditch both of these hotels are excellent. Check in was painful, asked for Id which has never happened at any montcalm before. I didn't have any, never mind they can do it without. Do not mix this up with the much bigger hotel with spa across the road by the... More 

Helpful?
Thank bristolkevin
somerset
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Couldn't have asked for a nicer place to stay. Perfect location for shopping, site seeing etc. Close to tube stations and within a reasonable distance from Paddington train station. Good was brilliant. Would definitely recommend this hotel to anyone.

Helpful?
Thank shell1104
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear shell1104, Thank you for you lovely review following your recent stay at the Marble Arch by Montcalm. We are thrilled that you had a brilliant stay and to learn that you found our location perfect. I look forward to welcoming you back to the Marble Arch by Montcalm very soon. Kind regards, Francesco Sardelli Hotel Manager More 

Kent Garden of England
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were original booked in to the Shaftesbury Suites Marble Arch, upon arrival we were told we had been moved to the Marble arch. after booking in at the marble arch we received a room upgrade as well!!! amazing. we were going to the carol king concert in Hyde park just 2 min walk from the hotel perfect location,as was... More 

Helpful?
Thank outrunmal
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear outrunmal, Thank you for your lovely review following your recent stay to the Marble Arch by Montcalm. I am delighted that you had an enjoyable stay with us and we look forward to welcoming you back very soon. Kind regards, Francesco Sardelli Hotel Manager More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great place , nice staff , (thanks for early check in) One of our favourite little hotels , comfortable bed , clean & perfect location for us. Room service still needs a little re vamp , still a bit underwhelming but it came quickly & was warm , we will be back next month 😄

Helpful?
Thank Jo W
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Jo W, Thank you for your review following your recent stay at the Marble Arch by Montcalm. I am delighted that you had a very enjoyable stay and to learn that the team took good care of you. We look forward to welcoming you back to the Marble Arch by Montcalm next month. Kind regards, Francesco Sardelli Hotel Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2016

i spent my short vacation in The Marble Arch By Montcalm, i found a warm greeting and welcoming from all staff, they give me the feeling that they are all working to meet my comfort since i entered the hotel. The standard room is cozy, the housekeeping service is very fast , there is a water spray next to the... More 

Helpful?
Thank Bandar A
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Bandar A, Thank you for writing a wonderful review following your recent stay with us. I am thrilled that you had a very comfortable stay and to hear that the staff was welcoming. Thank you also for mentioning our location and the new "Handy" mobilephone available in all the guest's rooms to use with our compliments. The phones will... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

Check in excellent, upgraded on a quiet bank holiday Monday, thank you. Slept well, breakfast served by some grumpy eastern European staff, but was acceptable. Check out and reception team excellent Will stay again for sure, good rates in a central location.

Helpful?
Thank Earbox1972
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear Earbox1972, Thank your for your fantastic review following your recent stat at The Marble Arch by Montcalm. I ma delighted that you had a very enjoyable stay with us and to to hear the reception team was excellent. I have shared your review with the whole team and they are thrilled with you kind words. We hope to have... More 

Haifa, Israel
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 30, 2016

Great location, incredible service. This small boutique hotel has great location. The Marble Arch metro station on the central line, Oxford Street and the Hyde Park is just around the corner. The service is incredible, the staff is amazing, so nice and helpful. They did everything in their power to make us feel welcome. We stayed in double room that... More 

Helpful?
Thank vyelena
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear vyelena, Thank you for fantastic review following your recent stay at The Marble Arch by Montcalm. I am delighted that you had a very enjoyable stay with us and to learn that the team was amazing and helpful. Thank you also for your detailed description of the room and facilities, I am sure the other travellers reading your review... More 

Maldon, United Kingdom
Level Contributor
222 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed April 19, 2016

The location of this hotel is fantastic if you are visiting the Oxford St shops, theatres or have business meetings in and around the West End. The hotel was literally 2 minutes from Marble Arch tube station on the central line. We checked in for the night to meet up with friends staying at the hotel. Do check which of... More 

Helpful?
Thank ClareMcK
Francesco S, General Manager at The Marble Arch by Montcalm, responded to this review

Dear ClareMcK, Thank you for taking the time to write a review following your recent stay at the Marble Arch by Montcalm. I am delighted that you had an enjoyable stay and to hear that the reception team was charming. I am also pleased to hear that they were able to upgrade to one of our Club Room. Thank you... More 

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Location: United Kingdom > England > London > Marylebone
Price Range: $282 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Hotwire, TripOnline SA, HotelTravel.com, Odigeo, Agoda, Priceline, Travelocity and Jetsetter so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
The Marble Arch By Montcalm London, England
Hotel Style:
#270 Romantic Hotel in London
#322 Luxury Hotel in London
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