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The Marble Arch London

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31 Great Cumberland Place, London W1H 7TA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (127)
360
Panoramas (5)
Room & Suite (116)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#431 of 1,174 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice

Finding an ideal charming hotel in London does not have to be difficult. Welcome to The Marble Arch London, a nice option for travelers like you.

Close to some of London's most popular landmarks, such as Churchill War Rooms (1.6 mi) and Covent Garden (1.6 mi), The Marble Arch By Montcalm Hotel is a great destination for tourists.

Free wifi is offered to guests, and rooms at The Marble Arch London offer a flat screen TV, a minibar, and air conditioning.

During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a concierge, and room service. Guests of Palace Hotel London are also welcome to enjoy a lounge, located on site.

While in London, you may want to check out some of the restaurants that are a short walk away from Palace Hotel London, including Sketch Gallery (0.8 mi), Flat Iron Beak Street (1.0 mi), and StreetXO (0.8 mi).

If you’re looking for something to do, Buckingham Palace (1.2 mi), Harrods (1.1 mi), and Hyde Park (0.6 mi) are a nice way to spend some time, and they are all within walking distance of The Marble Arch By Montcalm Hotel.

The Marble Arch London looks forward to welcoming you on your visit to London.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Babysitting
Baggage storage
Concierge
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Newspaper
Non-smoking hotel
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Hindi, Portuguese, Romanian
603Reviews5Q+A100Room tips
Traveler rating
  • 284
  • 154
  • 77
  • 42
  • 46
Time of year
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  • English
Popular mentions
MoscowMike D wrote a review May 2021
2 contributions
Having checked out of the Montcalm in the morning to head back north only to find all the trains cancelled, I checked into the sister hotel the Marble Arch and the lovely people upgraded me to a club room at the Montcalm. Great service, no fuss and just what you need when you should be back at home but stuck in London. Lockdown eased, trains still same rubbish different year!
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Date of stay: May 2021Trip type: Traveled on business
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Lewis K wrote a review May 2021
North Shields, United Kingdom1 contribution
Honestly terrible experience, booked through booking.com - My expected check-in was 10pm Friday night - I arrived at the hotel to find all doors locked and a phone number on the door, after an hour and a half of being reassured by the sister hotel across the road that I needed to keep calling and that the reception were just busy, they finally admitted that it had been an error booking and that they were closed - I was offered no immediate solution and told that there was no space in the sister hotel and so effectively abandoned at what was now midnight. I wandered around trying to find anywhere else that would take me and was rejected due to the time and covid restrictions, only finally getting a place in the Hilton after begging and explaining the situation. I was denied the phone number of the manager and upon phoning to investigate today, I was offered a 10% discount on my "next stay", which I can guarantee will not be happening. Book elsewhere!
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Date of stay: May 2021Trip type: Traveled on business
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Philipridley wrote a review Dec 2020
Cambridge, United Kingdom71 contributions44 helpful votes
Excellent value for location. Friendly staff, very clean. Rooms well appointed. Breakfast good in spacious dining room. Allowed us to book in early at no extra cost. Was no very busy when we were there.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Louise D wrote a review Feb 2020
Marston Moretaine, United Kingdom70 contributions75 helpful votes
Having just stayed here over the weekend I can honestly say it was so Enjoyable. It was a birthday surprise for my partner and I phoned ahead to let them know. When we got to our room it was such a lovely surprise to see the room had been decorated and some Prosecco on ice. Thank you so much to all staff and especially to Marta that help make our stay special. We would definitely recommend this hotel.
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from dutymanager2017, Front Office Manager at The Marble Arch London
Responded Feb 13, 2020
Dear 816louised, Thank you for your wonderful review following your stay at the Marble Arch London. I am delighted to hear that you enjoyed your stay with us and read how much the team exceeded your expectations. I have shared your review with team this morning, and everyone is really happy to read you have such a unforgettable experience. Thank you for recommending our hotel to other travelers and we can't wait to welcome you back to the hotel in nearest future. Warm Regards Marta M Front Office Manager
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zahraa b wrote a review Feb 2020
1 contribution2 helpful votes
It was my third time in marble arch hotel I am so happy with the nice welcoming and services Special thanks to Ms. Marta, the manger she was so nice and friendly The breakfast was very delicious I got upgrade room and it was unforgettable experience Definitely will come back again to marble Arch Zahra Behbehani
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Date of stay: January 2020Trip type: Traveled with family
2 Helpful votes
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Response from dutymanager2017, Front Office Manager at The Marble Arch London
Responded Feb 13, 2020
Dear 204zahraab, Thank you for your wonderful review following your recent stay at the Marble Arch London. It was such a pleasure to welcome you back at the Marble Arch London, and hear you had unforgettable experience with us. It is also great to know that you find our bedroom comfortable and enjoyed our full English breakfast every day. I look forward to welcoming you back and very soon for another stay with us. Warm Regards, Marta M Front Office Manager
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PRICE RANGE
$192 - $377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the marble arch by montcalm hotel london, palace hotel london
FORMERLY KNOWN AS
The Marble Arch by Montcalm
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
43
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Frequently Asked Questions about The Marble Arch London
Which popular attractions are close to The Marble Arch London?
Nearby attractions include Wallace Collection (0.3 miles), Marble Arch Theatre (0.2 miles), and Still Water Horse Head Statue (0.1 miles).
What are some of the property amenities at The Marble Arch London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Marble Arch London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Marble Arch London?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Marble Arch London?
Yes, parking is available to guests.
What are some restaurants close to The Marble Arch London?
Conveniently located restaurants include Lanes of London, The Italian Greyhound, and Santo Mare.
Are any cleaning services offered at The Marble Arch London?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Marble Arch London?
The staff speaks multiple languages, including English, Portuguese, Hindi, and Romanian.
Are there any historical sites close to The Marble Arch London?
Many travelers enjoy visiting Churchill War Rooms (1.6 miles), Tower of London (3.6 miles), and Houses of Parliament (1.9 miles).
Is The Marble Arch London accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.