We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
31 Great Cumberland Place, London W1H 7TA England
Lowest prices for your stay
Booking.com
$232
View deal
Free cancellation until 10/07/22
Hotels.com
FindHotel
$203
View deal
Expedia.com$211
Montcalm.co.uk$218
ZenHotels.com$253
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (211)
360
Panoramas (5)
Room & Suite (199)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#588 of 1,195 hotels in London
Location
4.6
Cleanliness
4.4
Service
4.1
Value
3.7

Finding an ideal charming hotel in London does not have to be difficult. Welcome to The Marble Arch London, a nice option for travelers like you.

Close to some of London's most popular landmarks, such as Churchill War Rooms (1.6 mi) and Covent Garden (1.6 mi), The Marble Arch By Montcalm Hotel is a great destination for tourists.

Free wifi is offered to guests, and rooms at The Marble Arch London offer a flat screen TV, a minibar, and air conditioning.

During your stay, take advantage of some of the amenities offered, including a 24 hour front desk, a concierge, and room service. Guests of Palace Hotel London are also welcome to enjoy a lounge, located on site.

While in London, you may want to check out some of the restaurants that are a short walk away from Palace Hotel London, including Sketch Gallery (0.8 mi), Flat Iron Beak Street (1.0 mi), and StreetXO (0.8 mi).

If you’re looking for something to do, Buckingham Palace (1.2 mi), Harrods (1.1 mi), and Hyde Park (0.6 mi) are a nice way to spend some time, and they are all within walking distance of The Marble Arch By Montcalm Hotel.

The Marble Arch London looks forward to welcoming you on your visit to London.

Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Baggage storage
Concierge
24-hour front desk
Private check-in / check-out
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Hindi, Portuguese, Romanian
655Reviews6Q+A100Room tips
Traveler rating
  • 296
  • 157
  • 83
  • 49
  • 70
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Mohamed S wrote a review Sep 24
3 contributions2 helpful votes
It's not a five stars hotel at all. Does not fit with 5 stars standards and room are very very small. You cannot even walk freely. Does not worth the paid value and it is my worst stay in London ever. I don't recommend it to anybody given my bad experience.
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Hassan H wrote a review Aug 2022
Abu Dhabi, United Arab Emirates7 contributions
Hotel's Favorite
Stayed here for being so central but were impressed by the gracious hospitality..The hot breakfast is top notch too. Special thanks to Ogerta, Deyan, Maxim and Sourab! They and the others make a great team and make you feel completely at home. We will be back soon !
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Pioneer313850 wrote a review Sep 20
3 contributions4 helpful votes
Room was dirty. Bed had not been changed and had obvious signs of the previous occupant! Grim all round. Last thing one wants is to have to call to have one’s best changed after a long day of business travel.
Read more
Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Megan wrote a review Sep 17
1 contribution2 helpful votes
We have booked to stay here for 2 nights with 6 people in total and 3 different rooms. We checked in to be informed that 3 of our rooms were flooded as the house keeper had found it in that state. We weren’t informed with a phone cal or anything, we only found out from checking in that we could not stay at the hotel as no other rooms were available. I have never been to a hotel to be treated in that particular way. To be expected to transfer with a possibility that we might not have a room available anywhere else due to the weekend being busy is shocking as this hotel is suppose to be very accommodating and a 5*. Upset that this have happened.
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Maria0701 wrote a review Sep 17
Cardiff, United Kingdom2 contributions1 helpful vote
Absolutely shocking service! We booked 3 rooms & arrived to be told we had to be transferred to a different hotel in Southwick Street which is a long way from where we had booked due to a leak in 2 of the rooms! Apparently the receptionist says this happens a lot & although they have a sister hotel opposite with availability they cannot move us there as it was a wowcher booking! Avoid at all costs!
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Meet Doshi D wrote a review Sep 1
Dubai, United Arab Emirates125 contributions83 helpful votes
Complete Rip off, 0 customer service. I booked the Marble Arch suites they moved me to the Marble Arch. The room was extremely small. The floor was stinking. The housekeeping was not good, the upkeep of the room was bad. The only thing good was its location but absolutely not worth the amount I paid.
Read more
Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: Don't book this hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Roger F wrote a review Aug 2022
5 contributions1 helpful vote
Absolut joke and worst ever experience… The room was in the basement, curtains could not be closed fully and the view was into the court yard people dispose their trash. Size of the room was a shoe box
Read more
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Rachel H wrote a review Aug 2022
High Wycombe18 contributions9 helpful votes
2 nights cost us £592 as they stung us £172 to change dates from Jul to Aug due to husband’s heart attack. The only good thing is the location. Reservations are totally incompetent, good luck getting any answer or confirmation from them. The room was like sleeping in a tiny dark and dinghy cupboard with a tiny shower room and zero soundproofing… so gutted as this ruined our trip. We will never stay again!
Read more
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Simon & Suzanne wrote a review Aug 2022
15 contributions4 helpful votes
+1
We booked this london 5 star stay through woucher & it looked a fantastic deal! Howevee the reality was something quite different! The advert on woucher showed large sumptious reception & dinning areas & a spa area & pool. When we arrived it became obvious that the hotel woucher advertised in its photos was the 5 star montcalm at marble arch across the road not ghe one we were put into. We were given a large room in the basement which contained two double beds. You could smell damp & mildue from outside the room & the carpets were damp from the shower that flooded ghe bathroom when used. There were tiles missing of the shower & filth & scum evsrywhere in the bathroom. THunit around the sink was de laminating & filthy & shower screen had not been cleaned. The rest of the room was also filthy & light fittings hanhing out of the skirting boards. I complained to the manager & was shown 3 further rooms of equally poor standards in both upkeep & cleanliness. I obviously rejected them & asked to be put into the hotel over thebroad as per the advertising photos that drew us into booking with woucher. Aftwr a lengthy phone call i was told i could transfer to the montcalm across the road but it would cost another 267 pounds...obviously i refused to pay as that is where i belived i would be staying from photos on woucher when booking! I asked ihowvthis could be a 5 star hotel in the state it was & was told it was 5 star accommodation only & if i paid the 267 poundds to move ovwr the road it would be a clean room! I stated that i wouldnt pay that as i should be there anyway. The manager told us that was a better ckass of hotel & had higher standards.. hence the extra 267 pounds.....I reminded him that 5 star should be 5 star & any star should be clean! Eventually he came to look at the room & agreed it was very poor standard & stated that he himself would not stop in that room either. He went on to say that there was nothing he could do as we had booked through woucher & he couldnt refund the money. We would have to complain to woucher when we left & he would arrange a refund with them for us!. When asked to put that in writing he refused....However the following evening when we arrived back we were moved to a room on a higher floor that was just about accecptably clean....However it was very worn & tired & certainly not 5 star or the hotel that was shown in the advertising photos on woucher! Upon our return we complained to woucher who after a couple of days asked us to contact ghe marble arch to complain! I refused & pointed out that they had missrepresented the hotel they had sold to us & it was for them to resolve. Woucher then mailed montcalm and told me i would have to wait 3 days fir a response!... I then reminded them about the mis selling of yhe hotel by them. As expected no response in 3 days from Montcalm.....I responded to woucher telling them that id waited 3 days & still no response. Woucher responded asking me to wait a further day for the hotel to respond!..... I told them it was a joke & i wanted them to resolve the matter & as yet no response from woucher! All i can say is please avoid both booking with woucher & staying at the 5 star marble arch as it is not 5 star & absolutely filthy!..... all cups & teapots broken & cracked as well. Wouchers & montcalms customer service are non existant. I shall be passing this on to both Trading Standards & watchdog to expose both Woucher & the Marble Arch 5 star hotel as i feel i have been a victim of fraud/mis selling of a product!
Read more
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Mohammed wrote a review Aug 2022
3 contributions
Great location, great area and extremely helpful staff, walkers will enjoy this hotel as you are next to Hyde park and Oxford street and Edgeware road, Breakfast was pleasant , Mr. Deyan and Ms. Griselda at reception were very helpful I'll be back!
Read more
Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Choose rooms upstairs for better AC and less noise !
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$237 - $354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the marble arch by montcalm hotel london, palace hotel london
FORMERLY KNOWN AS
The Marble Arch by Montcalm
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
43
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Marble Arch London
Which popular attractions are close to The Marble Arch London?
Nearby attractions include Wallace Collection (0.3 miles), Marble Arch Theatre (0.2 miles), and Still Water Horse Head Statue (0.1 miles).
What are some of the property amenities at The Marble Arch London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Marble Arch London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Marble Arch London?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Marble Arch London?
Yes, parking is available to guests.
What are some restaurants close to The Marble Arch London?
Conveniently located restaurants include TOKii, Steak And Lobster Marble Arch, and Hard Rock Cafe Oxford Street.
Are any cleaning services offered at The Marble Arch London?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Marble Arch London?
The staff speaks multiple languages, including English, Portuguese, Hindi, and Romanian.
Are there any historical sites close to The Marble Arch London?
Many travelers enjoy visiting Churchill War Rooms (1.6 miles), Tower of London (3.6 miles), and Houses of Parliament (1.9 miles).
Is The Marble Arch London accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.