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Grosvenor House, A JW Marriott Hotel

Orbitz.com$335*
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#234 of 1,063 Hotels in London
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$367*
$335*
$339*
$367*
$335*
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2,512 Reviews from our TripAdvisor Community

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Showing 2,329: English reviews
Reviewed July 31, 2014 via mobile

quite surprised to look at all good reviews in this hotel. but i have a totally different experince. my takes on my experience is that inside the room is very old and has this carpet smell that my kids noticed as we enter the room. we came after travelling 12 hours of flying and desk cant give us the rate...

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Helpful?
3Thank Akindangen
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your taking the time to write a review following your stay with us and I very much appreciate your detailed comments as it is only with such comments that we can strive to make improvements wherever we can. First and foremost, I wish to extend my sincere apologies for the issues you experienced at the time of...

Reviewed July 31, 2014

I stayed at this hotel in May 2013. I have been to London many times and have always wanted to stay on Park Lane but could never afford it. Through a special on British Airways I was able to afford a week at Grosvenor House. It is very nice hotel, immaculately kept up, staff are very helpful (they got me...

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Thank Sandy S
Huntington Beach, California
Reviewed July 31, 2014

It was a great location with very nice people working! That's about all I can say positive about our 3 night stay. When we checked in they told us that they moved us to a smoking room since the hotel was sold out and because we used points. Obviously both not true because after talking to a manager we were...

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Helpful?
Thank bmcknight80
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

It was a pleasure having you as our guests on your most recent visit to London. I am sorry to learn that you felt the room accommodations did not fulfill your expectations and that we were unable to accommodate you in a nonsmoking room in your reserved room category. I am, however, delighted to see that our Front Office assisted...

Los Angeles, California
Reviewed July 31, 2014 via mobile

10 minute stroll to Selfridges. Beautiful neighbourhood. The staff were so nice and brought an empty fridge to my room as we have a little one and needed to store some food. The mini bar is one that you pay if you lift anything from it's touch pad. Why do they do that in such a nice hotel?? Beds are...

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Thank Sightsmellsounds
Reviewed July 31, 2014

The Hotel entrance is warm Right opposite the Hyde park it is one of the most centrally located hotel.Yet there is a big busy road in between the hotel and the park. The staff is warm the rooms medium sized and homely and clean The bathrooms are adequately equipped The best part of the hotel is its warm coffee shop...

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Thank Garima66
Woodbridge
Reviewed July 30, 2014

I stayed at this hotel from June 26 - July 1. I booked 2 rooms as I was travelling with my husband and 2 children aged 14 and 11. I chose this hotel because of its location and the reputation of a JW Marriott. Even though we were informed by email a week before our arrival that the Executive lounge...

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Thank WoodbridgeShopaholic
Charleston, West Virginia
Reviewed July 29, 2014

After quite a bit of research, I chose this hotel based on great reviews for service. I have relatively new status as a Marriott Platinum member, and was very hopeful of getting an upgrade to a suite, since they have so many suites and others have had good success with this. Plus, they were supposed to have a nice Executive...

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Thank R S
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to place a review here on Trip Advisor, regarding your recent stay with us. Please allow me to apologize for the discomfort your wife experienced, rest assured, I have followed up with our Director of Engineering and can sincerely empathize with how this incident may have marred what should have been a most pleasant...

Vancouver BC
Reviewed July 29, 2014

This is our 2nd stay here (last one during the Jubilee celebration and that was special). This time, we are experiencing the brand new Marriott Premiere lounge for the first time since the upgrades and what a difference this makes. The food and drinks and atmosphere in the this Member's lounge is a real treat and a quiet and spacious...

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Thank TheBestCook
Los Angeles, California
Reviewed July 28, 2014

What a treat to walk into this lovely hotel upon arrival in London. Swanky. Rich tones, quiet places to relax. Gorgeous rooms. Excellent location, can walk to so many sites, including Buckingham Palace, Big Bend, Westminster Abbey. Excellent staff.

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1Thank CalifAdventurer
Milwaukee, WI
Reviewed July 28, 2014

This hotel is in an excellent location very near the US embassy and across from the park. There are nice restaurants within walking distance. The furnishings in the lobby area are very nice and the rooms are furnished nicely. The pillows, however, were extremely lumpy and uncomfortable. Although we had UK adaptors for our US sleep apnea machines, the plugs...

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1Thank Whinny2
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06/04/2017 06/05/2017
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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Location: United Kingdom > England > London > Mayfair
Price Range: $371 - $929 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#176 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travelers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

See all questions (43)

Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room anywhere but the rear first floor. The view from our window was of mechanical equipment.”
GaryG915, yesterday | Read review
“Try the suites”
markbP1818CN, 3 days ago | Read review
“A suite with Club room access”
lindak7160, 4 days ago | Read review
“Rooms on higher floors should give a view of Hyde Park”
Amrita_12_11, 2 weeks ago | Read review
“Ask for a view of Hyde Park”
  • Looking into the double-part bathroom from the entryway.
  • Front part of the marble bath.
  • Crap view from our room. But, at least, it was quiet.
  • Back part of bathroom. The toilet had some flushing issues.
  • Comfy King bed
spycygrl, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$335* /night
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Prices are for 1 room, 2 adults
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